My gas stove stopped working all of a sudden. Spire came out said it is not the supply. Had some…read morecheck my stove not issues. Called Hank's Plumbing on Sunday expected the voicemail but got a person. Couldn't get a guy out until Tuesday at noon. He did some troubleshooting in the house and outside. Asked if it was okay to dig before he got the shovel. Didn't want to mess up my grass. Called for help. The 3 men dug up the about 20 feet across. Ran compressed air through to find the leak. I kept adding up the hours and manpower but it was much less than expected for digging up the yard. I highly recommend.

I reached out to them in the morning to request service and they needed to come out the next day…read morebecause my location was halfway between Montgomery and Troy, which makes sense as it wasn't an emergency. The service team was actually a couple of hours earlier than expected which was wonderful. They did call 30 min before arriving to make sure it was ok which I appreciated. The problem with the leaky sink was identified quickly and the team explained the work necessary to repair it. They also pointed out a cheap fix for a minor problem with the end of the faucet that I hadn't even noticed and I was grateful for that. They emailed me a link to the invoice detailing out the work completed. Using my credit card did incur a small additional fee, but I'm seeing a lot more of that lately and I understand the need to pass these small costs on to customers for the convenience. I didn't have any checks with me so I didn't have a choice about the method of payment. First time using them but it won't be the last! Highly recommend.

Elderly customers They wanted over 400.00 to put in bath…read morefaucet i had purchased. I paid 79.00 for call service and said leave. Got it done for 60.00.

There was more to the plumbing problem than I had expected. They had to pull one of the toilets to…read moreget their drain snake into the main line. Was not expecting that, but it had to be done as the drain under the house, the clean out, was extremely small. They did an excellent job, I have never used them before, but I will be using them again. The job they did was fantastic I have no issues everything is working fine now. They are my new plumbers.

In 2015, Chad's A/C installed 2 units (a Mitsubishi mini split and a regular unit) in our new…read moreconstruction home. Upon installation of the regular unit, it was installed incorrectly and caused a leak. This leak caused the entire den ceiling to have to be replaced prior to our initial move-in. After this, the company realized the mini split was installed incorrectly and needed the entire exterior wall removed in order to connect to the outside unit. Chad's A/C delayed returning to finish the HVAC system. This stalled our construction for thirty days while we repetitively reached out to Chad's in order to get them to return to finish the job. Once they finally returned, they had terrible attitudes as if it was our fault the units were installed incorrectly originally. We were invoiced for the repairs via mail. We contacted Chad's numerous times asking for Chad to call us in order to discuss the house repairs they had caused. He refused to call me back over a span of four weeks. After all this time, Chad finally texted and stated that he was not going to pay for the repairs to our home since he claimed that the damage to our home fell under typical construction costs. Furthermore, he stated that if we deducted the amount for the repairs that he would not warranty our air conditioner even though a ten year warranty was discussed within the original quote. Finally, we were able to reach out to Dana Whiswall who came to my business to discuss the damages. We went over everything that had taken place and she agreed that the damage costs did not fall under typical construction costs and deducted this amount from the bill. We wrote her a check for the remaining amount and believed that these issues were resolved. Since 2015, every year, if not more than once a year, the mini split required service calls. Chad's A/C requires a $79.95 service fee that has to be paid prior to schedule of service. We paid this every time in order to get our unit serviced regardless of the fact that this was a new unit in a new construction home that was recently installed. In 2022, we called to schedule a service call. Once Doug Moncrief, the repairman, arrived he stated that there was nothing they can do to fix the issues and the seven year old unit needed to be completely replaced. We reached out for a second opinion from Myer's A/C who agreed that the unit was in such disrepair that it did need to be replaced. They quoted $6800 for the job. We began to contact Chad's A/C again in order to use our warranty and replace the unit. We originally spoke to Mary in Chad's office who said that the unit would be replaced. After this, contact from Chad's A/C was abysmal. We called, texted, and reached out on Facebook Messenger numerous times. Mary would either not return our phone calls, or she would call to state "I said I would call. I have no information. This is your call" and hang up. Chad finally sent a message on Facebook stating that he would not be replacing the unit as he had only warrantied our units for 5 years since we deducted the repair costs. We, then, sent a certified letter to Chad's with no response. At this point, we realized our hand were tied. We realized that we had made a grave error. Upon giving Dana the check, she never gave us our warranty certificate. There is nothing we can do at this point besides warn others against this scamming, untrustworthy, unprofessional company. We are now using Myer's A/C for the replacement and having to pay out of pocket $7K since we have no documentation the warranty ever existed.

With the temperatures rising and people needing Freon added to their units, I thought it might be…read morehelpful to post my experience for others that might need an HVAC technician. I have an older unit (12 years) that was low on Freon. It is an R22 system- for those of you unfamiliar, R22 has been phased out and the R22 liquid refrigerant is quite expensive compared to the newer freon. I called Chad's A/C direct and asked them what they would charge to fill up my unit with R22 freon. They told me their price for R22 was $98/ pound + a $75 service call fee. That seemed on the higher end so I called a church friend who's an HVAC tech. He said that R22 ranges from $50 - $100 / lb. The wholesale cost (what Chad's is paying) is about $20/lb. He also recommended asking them if they carry an R-22 alternative like R407c or R421A as they are less than $10/lb wholesale and most HVAC companies will only charge $20-$50 / lb for it. I called Chad's back and asked them what their R-22 alternative price was and they started stammering and backpedaling...they put me on hold then finally got a manager on the phone who told me they don't use R22 at all- all they use is the R421 cheaper knockoff and they still charge $98/lb for it! When I confronted them that it was dishonest to pass off a cheaper alternative for the real thing and have the audacity to charge full price for it, the manager apologized and then blamed the mistake on a "new employee" Regardless if it was an honest mistake or not, charging $98 / lb for a knockoff R22 freon is highway robbery. I called 5 other companies and got drastically lower pricing which I will list below. When I told them I knew that their wholesale price was under $10/lb they got super defensive and sarcastic saying, "Well if you know where to get it at that price, please let us know." So I called 2 supply houses in Montgomery and confirmed that you can in fact get R421a for less than $10/lb. (Feel free to google R421a or R407c to confirm this) Below are 5 HVAC techs I called & got pricing from that will save you $100s: 1. Robert Wood (334) 531-2580 - Call for pricing, but he's the cheapest 2. Quality Heating & Air (334) 277-7778 - R22- $50/lb. - R407c $23/ lb. 3. Grady Air (334) 850-2472 - R22: $75/lb. - R407c: $65/lb. 4. Pinson Air Conditioning & Heating (334) 567-2347 - R22: $50/lb. 5. Zach Reese (334) 430-1299 - R22: $65/lb. Bottom Line: Avoid Chad's unless you want to get ripped off

Luquire does all of our plumbing and air condition and they are always so reliable, dependable and…read morereasonably price!

Our new water heater was on the fritz. I was pretty sure that the pilot had gone out, but I…read morecouldn't figure out how to light it despite reading the instructions. I called at 5:30 p.m. I didn't really expect an answer let alone service today. I lovely guy named Kevin came to my rescue. He not only lit it, but he explained how to troubleshoot it and taught me how to light it myself. He then advised that we get carbon monoxide sensors for the room it is in. So very helpful. I so appreciate the helpful service within an hour of my call for help. It also helps that the people who work for this company are so very nice. I haven't had a bad interaction yet. Thank you Luquire!!

They responded quickly and were able to fix our problem quickly !! The technicians knew what needed…read moreto be done and got right to work.

Quick and thorough service from Kyle and his team - the thought of a plumbing emergency no longer…read moreterrifies me knowing we have a dependable plumber to call!

Great customer service. Quick & efficient. They answered the phone with a smile and their workers…read moreshowed up just as polite. During this time of COVID-19, they were wearing a mask also. That was greatly appreciated. I always give a company a 1st and second chance before I put them on the permanent list. They passed with flying colors both times.

We purchased a new central A/C unit 10 months ago. The condenser stopped working in the middle of…read morethe summer and had to be replaced. It has stopped working again during an extreme cold snap. The outdoor temps are low 30s and will be 22° tonight. The "answering service" has sent the info to the office twice now and no one has called me back. For reference, today is Sunday. Do not expect any after hours or emergency service from this business. The previous owners would be horrified at this pathetic customer service! DO NOT recommend this business unless you like sweating to death with no A/C or your home hovering at 50° on a weekend in January.

Quick to return my call and worked with me to find a mutually agreeable time. Angel Plumbing…read moreshowed up when they said they would. They replaced a leaking tub spout promptly and cleaned up before they left. Will use again if I need a plumber .