1. Shang-Ri-La Pools & Spas

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    Shawnee, OK

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    Shang-Ri-La Pools & Spas

    5.0 (1 review)
    Closed 8:00 am - 5:30 pm

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    7 years ago

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    Crystal Clear Pools

    Crystal Clear Pools

    (4 reviews)

    The owner Allen charged my 83yr old aunt 9,000 for a pool liner then told her that she either had…read moreto pay another 9,00 for them to install it or sign a form giving up the manufactures warranty. he is had her money too. Going to file charges tomorrow!

    My boyfriend and I have been trying to get a quote for three weeks. We called and would be told…read morethat we would have it no later than the next day. This didn't happen. Finally, after three weeks, we received the quote. It was $3000.00 more than what their website said. We called backed and they corrected it to what was being advertised. (First red flag). We got the loan the next day and had the check two days later. Went to purchase our pool the day after receiving the check. Apparently 30 minutes before our arrival, Allen the owner EMAILED my boyfriend recanting the quote and upped the price $3500.00. Obviously we didn't get the email due to us driving to them. When Allen heard my boyfriend introduce himself, he ran to his office and let his employee tell us they won't honor the quote we just got a few days before. Not a good business practice. We used them last year for all of our pool necessities (our first pool) and absolutely loved them. This ordeal has made us search for another pool company to upgrade our pool and buy our chemicals. Very unprofessional. Needless to say, we will never use them again and all of the good word of mouth about that place will now be warning people to NOT use them. I also posted this review on their Facebook page, and within 40 minutes they blocked me. Obviously knowing they did us very wrong. We were also warned by several of our friends about the owner. We have a friend that has been trying to get her pool installed and has been rescheduled over and over. Just an overall terrible experience. I DO NOT recommend. We have already found another pool company to have our pool installed. Same size for $2000.00 cheaper.

    TNT Pools and Spas

    TNT Pools and Spas

    (2 reviews)

    Tanner was the first to respond to my cry for help. He went out of his way to make sure I got fixed…read morein the same day as I called him. Reasonable price great work. Thanks for everything.

    We met Ty from TNT Pools and Spas in 2004 after TNT Pools put in a pool at my neighbors house…read moreacross our fence. As we watched our neighbors enjoy their pool that Summer I reached out to Ty and his staff at TNT Pools the following Spring and had him come out tell us about his pools. We'd interviewed several pool companies and decided on a fiberglass pool because of the shifting soil/earthquakes in Oklahoma. Almost all of the gunnite pools we'd looked at had cracking from the shifting soil issues, the fiberglass had not. TNT Pools was straight forward about the build, price, concise on their timeline with the caveat of weather (rain) as being the only delay, should it come up. They were onsite for about a week, had to dig through heavy limestone but got our pool installed in time (approx 9 days). We went with a salt system (Zodiac LM24) and have never looked back. The beautiful backyard, enhancement to our property and use of the pool was so worth it. When you house becomes the favorite house for your kids and their friends it's so much easier not to worry about where your children are at when they're just outside the back door. When it comes to service after the sale Ty and his staff are second to none. We've had to replace a pump (they go out after many years) and the sand in our filter changed, it was just a quick call and TNT's staff was promptly at the house. I have recommend Ty and TNT Pools and Spas to many friends who have had pools installed at their homes, all of them have had the same experience, very satisfied. Thank you Ty and TNT Pools and Spas for building our pool 16 years ago, it still looks great and has provided us with so many memories and many more to come.

    Shang-Ri-La Pools & Spas - poolservice - Updated July 2026

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