I've always enjoyed ordering from this place. The food is great and the restaurant itself is very clean, but last time I placed an order, my experience was absolutely terrible. When I got home, I noticed that an item was missing (Crab Rangoon), so I called back to see if could swing by and pick it up. The employee was rude and accused me of being a dishonest customer. They eventually let me pick up my missing item, but the whole experience really turned me off so I probably won't be ordering form them anytime soon. Such a shame! read more

Bad food all around Rude service Cold temperature inside the restaurant Pretty sure the food was microwaved read more

Very disappointing! I ordered a glass of wine that tasted rancid. I was repeatedly harassed about it by the waitress and the female manager. They were hesitant to exaggerate it and come to the table multiple times, ruining our meal. Will never go back. Thanks read more

Everything from the delivery service to the bland yet greasy food (that had a bit of a funky smell/taste from the plastic container) was less than mediocre. They also didn't include napkins or utensils with the delivery, which was my first time experiencing this with any kind of food delivery service (except maybe pizza). I definitely will not order from here again! read more

Before Covid, we were regulars at Shanghai-Tokyo and the food was always excellent and we never had a problem once in the approximately ten years we had dined there regularly. When Covid stared up, we decided we would support them and order take out. The menu had been greatly reduced and many of our favorites were not there, but we chose several items. Every dish was mediocre at best and disappointing - we were appalked. I did not write a review at that time because of our past history of many years with them and we thought perhaps Covid might have been responsible for the disaster that evening. We decided to give them another chance yonight and ordered a large meal tonight costing ca.$75.00 and it was just as disappointing. Most dishes tasted overcooked and they were nothing special at all. The worse was their Pad Thai, which I had never ordered before. It had absolutely no taste and had soft, mushy (canned?) shrimp instead of large shrimp with some texture and flavor. There was no taste of peanut and the spice from the sweet vinegar sauce of a Pad Thai that is usually served on this dish was non-existent, To the owner and chef: I encourage you to try the Pad Thai at Amarin of Thailand on Grove Street in Wellesley to see how a Pad Thai should taste. We threw the Pad Thai out after eating less than 1/16 of the dish and have decided never to return there again. read more

The food was mediocre at best.The worst part was they never gave me 2 of the items I paid for and still charged me for them. So on top of crappy food they are thieves too. Already told my friends to stay away. read more

Best sushi in central mass in my view - spicy scallop maki and spicy tuna are outstanding

Once upon a time a group of 6 friends ordered dinner. Shanghai Tokyo then proceeded to: - forget to tell us the final price - charge us more than the listed price - forget parts of the order - forget the receipt - refused to answer the phone for 10 minutes when we called to ask about the missing food and receipt - once they finally answered, transferred us three times - came back to deliver us the receipt without the missing items -laughed and would not listen to us as we explained our frustrations - scoffed at our 22% tip If you could tolerate any of this, their scallion pancakes are decent. The same can't be said for the bland pad thai, salty sushi, and luke warm soup. - provided tasteless pad thai read more

This is our absolute favorite Chinese food in Metrowest. The staff (especially the owners) are very friendly and always say hi and ask how our kids are, and truly appreciate our business. Delicious sushi, and we always order Happy Family or Imperial Couple. Also love the Pineapple Scallops! Great egg rolls. read more

I'm going to go with "A-OK". Shanghai staff is polite but was a bit short with me when I arrived to place a to-go order. They aren't set up for waiting so I left and came back for my crab rangoon and egg roll. The rangoon were very bland. I was missing that scallion bite I look for in a decent fake crab puff. It came with some pretty terrible sweet and sour sauce as well. Our egg rolls were 3/4 fried to 1/4 egg roll fillings which was a bit disappointing. Was it horrible? No, not at all. Did I love it? Not really. I would suggest dining in and seeing if the service morale and overall food quality is better than the take out side of Shanghai. read more

My son asked to come here, he tells me they have the best Peking ravioli ever. Oh, please! As if a mere 17 year old could possibly tell me where the best Peking ravioli come from! OK, I guess maybe he can. I might have had dumplings this good before, but I don't think I've had them better. We got the fried, not the steamed. They were a little smaller than I'm used to, which turned out making them easier to eat exactly half in one bite. Now I'm afraid regular dumplings re going to be too big from now on. I wish there were a few more with the order, doesn't that seem fair? We make our raviolis a little smaller, so here's an extra one! The menu is in two sections; the Chinese menu, and the Japanese menu that has all the sushi on it. I'll have to go back to try the sushi, we went Chinese this time, everything was top rate. I did go Japanese for my drink, I got the sake, served warm, delicious, served elegantly in a matching cup and serving flask. I do wish that flask was a little bigger, I suppose it was probably the proper size, but the only only other place I've gotten sake in served it in a bigger flask. Maybe it was more expensive, I don't recall. I just like by drinks bigger in general is what I'm saying. Maybe that's because I'm used to eating like an American glutton, and I'm not ready for proper, civilized portions? Maybe I'll just order two next time. It's in an ugly strip mall between a Dunkin Donuts and a dirty looking Tedeshci's, but it's a nice, new, clean looking place inside. Very nice atmosphere, small and intimate, casual, but not a bad place to take a date. I only saw one table that looked like it could seat more than two people, so if you're going with a group, better call ahead and see if they'll take a reservation. I read here that they don't, but I've you have six people going I bet they'd appreciate a call anyways. The service was very good, the waitress helpful with the ordering and attentive. The prices aren't cheap, but they're fair. read more

Came here alone tonight to have Steph time, study time and sushi time. It has been perfect. The restaurant is beautifully decorated with polite servers and delicious food. I started with a small hot and sour soup with was filled with vegetables and flavored perfectly. I followed with the spicy tuna and spicy salmon rolls with hamachi sashimi. Can't wait to come back with friends! read more

Shanghai Tokyo - Chinese Near Me - Natick, Massachusetts

Now I have never actually been to the physical location of Shanghai Tokyo but I order delivery from here all the time. I love me some chinese food and when I decide I want it, I need to have it. The hours here are great because I can get that fix even if I decide I want it at 8:45. I usually order the chicken teriyaki dinner which provides so much food I always have leftovers. You get chicken over noodles with a side of rice, a small salad and miso soup. That's a lot of food for $15! The noodles are actually my favorite part, I don't know what they're called or what sauce they're in but I could eat them forever. Hot or cold. However, make sure you specify that you want the chicken teriyaki dinner because I've made that mistake before and got the appetizer by default, and let me just say. It is not a thing anyone wants to eat. I also get sushi from here often, but seeing as I think fish is icky and don't even slightly see the appeal of eating it raw, I order the vegetarian sushi. I love me some Sweet Potato Tempura and that's a staple in my order. It's always good, albeit sometimes a little chillier than I had hoped. But I like to chalk that up to delivery time. The prices here are in line with most other Chinese/Japanese restaurants I've experienced and the delivery time is really fast. They say 40 minutes and they show up in 15. This is definitely my go to place for when I get that asian food craving. read more

You won't confuse Shanghai Tokyo with chinese food from Chinatown. But remember the chinese food from your childhood? Classic american style chinese food, in a good way. Plenty of parking, low prices, nice people. A good find in the burbs. read more

For really good sushi delivery I always call this place. Wicked good and fresh. I love their steamed pork dumplings too. They are always busy so that is good to see and I consider them my ole reliable for Chinese and Japanese cuisine. read more

Very good sushi and they stock gluten free soy sauce. We have been happy eat in and take out.

I have occassionally do take-outs at this place. The owner seems nice, always friendly, then again, isn't that expected of an owner operator of a food service establishment? The food is okay for the burbs, not as authentic as one would get. But nevertheless, some of the dishes are tasty. The problem with this restaurant is its identity crisis. So is it a Chinese restaurant? a Japanese restaurant? or a Thai restaurant(they have Pad Thai on the menu)? I'd suggest stay away if you want Japanese or Thai, but do come here for Chinese. read more

Never disappointed! Best Chinese food delivery in the Natick area. Crab ragoons, fried shrimp with salt and pepper are always so goo

Food is okay, but not great. Some dishes are better than others and when you order takeout, the food is always hot and the order accurate. The prices for their dishes have increased substantially of late, but this is not gourmet Chinese food even though their prices are comparable. This is a decent place to order from in a pinch, but not the type of place I would bring a date to. read more

The staff is so friendly and considerate; they'll go out of their way to accomodate you and will remember you every time you go back. The fried rice is HANDS-DOWN the best I have ever had anywhere and I have has a lot of fried rice. The fish they use in the sushi is always so fresh and delicious it has made it difficult for me to eat sushi anywhere else! Almost every sushi roll is above average ( except for maybe the spider roll-- too much lettuce) but I would 100% suggest their black dragon roll. The pan-fried noodles are amazing and the fried chicken is addictive, great seaweed salad and sweet and sour chicken. After eating here about twice a week for two years I would DEFINITELY suggest. read more

Having lived in the Metrowest area for over 5 years now, I can honestly say that Shanghai Tokyo has consistently provided great food, excellent service, and a friendly attitude. We like most everything we have tried, but the absolute favorites are Hot and Sour soup, spicy scallop maki, New York maki (with julienned apple inside, really awesome). We usually ask how long for delivery, and will go pick it up when it gets really busy. Unlike many others that have moved out here from the city in the last decade, we have not missed any of the Chinese/Japanese offerings of Cambridge and Boston (but for perhaps shao-long bao in Chinatown). A confession: we probably order from Shanghai Tokyo at least twice a month...and as I said in the beginning, it has been consistently wonderful for the last 5 years. read more

Very disappointed. Ordered house fried rice and it was very bland the shrimp tasted like it was out of a can. I wanted to order a single egg roll as I am one person and cannot eat two FRIED egg rolls and the lady at the counter flat out refused and said I could not order just a single egg roll! I believe they charge $4.95 for two, well charge me $3.00 for one what difference does it make other than to squeeze as much profit as possible out of a customer? Because of this and the bad shrimp, I will not be back, they have lost a customer. I honestly would rather leave one star but the service was quick so they get a bump. Too many good places to dine in with a very competitive Chinese/Japanese business not to take care of each and every customer. Instead, selling me an extra egg roll was worth losing my business. What a shame. read more

This place makes some excellent, basic American Chinese food. The best part about it is being able to grab standard American Chinese fare and tack on a couple maki rolls to the order as there aren't many places that provide both. The sushi may not be the best in the world but it's very tasty and very reasonably priced. The Chinese food is pretty standard if you're looking for the basics. The staff is very friendly and despite being a small restaurant the decor and environment is very inviting. read more

Shanghai Tokyo is my favorite Chinese food in Natick. It also has good sushi, but it is a bit pricey. My pick for the Chinese cuisine is the crispy sesame baby shrimp. The sauce is delicious and the shrimp is always crispy. With the lunch special, it comes with fried rice and an appetizer. The fried rice is tasty. I recommend the crab rangoon. It is the best crab rangoon that I have ever had and the sauce it comes with is amazing. For sushi, I enjoy the volcano roll. It's not too spicy, but packs a little punch. The sweet potato surprise roll is also delicious. It's the perfect mixture of spicy and sweet. Overall, you can't go wrong at Shanghai Tokyo. read more

I've been here for eat-in and take-out and both times was delighted with the food. I really wish the prices were lower, as I'd be there all the time, but I know I'm paying for atmosphere (surprisingly cool for a strip mall joint) and the wait staff is super friendly and helpful. I'll definitely go again for a date, girls' night or dinner before a show. read more

Updating my review after dinnertime experience. Definitely a different flavor. The restaurant does WAY too much chinese takeout biz. The folks have to go to the back of the restaurant so they cue up right down the aisles next to the tables. Stand their talking to each other, taking cell phone calls, etc. Not a pleasant experience. Net -- Food is still great, but this is a LUNCHTIME only place. read more

My son and I ate here after searching for a good place to eat. The reviews on Yelp were some of the best, so we tried it. Clean, relaxing atmosphere, soft music and lighting. We were tended to quickly and the food was some of the best I have had in a Chinese/Japanese restaurant! The crab rangoons were amazing! The miso was perfect flavor balance and the tempura had eggplant! Yum. My son had General Tao and even had the chili in the sauce' Highly recommend. Didn't give 5 * because first waitress had a puss face and wasn't very welcoming but the second waitress was great! read more

Used to go here all the time. Pretty inexpensive and not bad food. I usually got some vegetarian sushi rolls. I would not suggest any of the japanese dishes for the most part, they just end up tasting chinese. The miso soup is instant. I like the jasmine tea they serve. read more

We ordered Kung pao chicken and shrimp dumplings. Kung pao chicken could have been more spicy. First time ever I found green peppers in Kung pao. It wasn't bad but wsnt great either. Shrimp dumplings were fine. I've had better. The ambiance was good. Cozy tiny place. Best part was the pineapple cubes they served at the end of our meal. I will certainly visit again. read more

Shanghai Tokyo - Kung pao chicken - Chinese Near Me - Natick, Massachusetts

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Consistently solid orders over many years. We have been going with them since we live in walking distance. Love the crab Rangoon! Love the sushi! read more

To be honest, I was skeptical about ordering from a place that serves both Chinese and Japanese. But after reading through online reviews of Chinese restaurants in the area, I decided this one was worth a try. I'm glad that I gave it a shot, because I've ordered take-out from here twice and have been very pleased. Their crab rangoon is the best I've had up here, and their flat-noodle lo-mein is really good (I don't even really like lo-mein, but my boyfriend gets it and I ended up stealing some of his). I think this restaurant will become my go-to Chinese take-out. I only hope their Japanese cuisine is just as good! read more

Love the sushi here our go to for take out sushi. Always fresh and delish. I don't think I've ever had a bad meal here whether it be sushi or Chinese. read more

When I first discovered this place a few years ago, I thought it was going to be expensive since the decor seemed upscale for Natick's standards. The food came out and was presented greatly! My friend and I were dining in and even he was impressed and he's hard to impress! The waitress came over after a while and said it was near closing time but for us to "take our time" no hurry for us to finish. She said she would stay until we were done! Unreal! My friend still mentions that to this day! How awesome was that of her! We didn't make her wait too long to leave though! The food there is the BEST I have ever had! I love the crab rangoon's too and chicken fried rice! The chicken fingers are the best around too! As a matter of fact I am ordering delivery from there right now! ...LOL!..don't be jealous! ** Update** Who would have known that only ten short days since I wrote this review above..I found out my friend, who went with me to eat here this night ....died suddenly in a freak accident at his house. Shanghai Tokyo will always be "our place" and I always think of Tim when I eat there. RIP Tim I love you!! read more

I should know better by now not to go to places my aunt "loves." It was fine, nothing special, rather small, good menu and pricing. More bland and boring than even I care-for. read more

Pretty good. Will try sushi next time. Baby octopus nicely sauced and crunchy w/ good veg underlay but scant portion for the price. Calamari unsauced, whiffy (had to ask for lemon) and insanely salty even by restaurant, and Asian-restaurant, standards. Just wildly salted. Wow. Asian beers well-priced. Best of all was Peking duck, not made notably fresh but good enough and available for walk-in in only a few minutes. Uncommon. Crispy skin, good lean meat, good pancakes, great scallions, and good-enough hoisin. Came w broccoli for some reason. Service okay, maybe okay-plus, coulda been better, actually. Not a notably eager or friendly place, not that I need that to eat, particularly. I will go there again, maybe get PD plus for sure sushi instead of anything else. read more

Very solid establishment in Natick center. The parking can be a bit frustrating if the lot is full, but luckily we didn't have that problem. We got there early enough where we sat down right away. The food was great and the service was quick. We ordered the orange sesame chicken, the Singapore Style Rice Sticks with chicken, garlic sauce broccoli, 1 spicy tuna handroll and 1 ikura. Everything was great, portions are perfect and we really didn't have any leftovers. The prices are reasonable as well. We will be coming back. read more

Shanghai I love you. You turned my immature like for sushi into a full blown love affair. I started to dabble in sushi a bit, but I hate paying big bucks for something I might not like, so most sushi places are out of bounds for me. This place has great sushi and more importantly, it's affordable and I don't have to drive all the way the hell into the city to get it. I am pretty sure they get their fish orders on Thursday, so I probably wouldn't go there on a Wed or Thursday for sushi. We've eaten the spicy hamachi, eel, tempura shrimp and scorpion rolls. I've also gotten the chicken fingers and scallion pancake. All were so good. It's a pretty small place (maybe 15 tables more or less on top of eachother. The service is great. The parking lot is a bit of a pain in the ass since it's in a strip mall (next to a Dunkin') with maybe 15 spots outside. 4 beers and 4 rolls came up to about $45. My only real complaint about this place is that the booths are pretty uncomfortable if you're there for more than an hour. Shanghai, don't change anything other than maybe putting fabric on your booths. Please don't raise prices. You've got a good thing going on here. read more

I lived on this food in college and my only regret is that no amount of begging will get them to deliver to my apartment in Fenway. This Chinese/Japanese restaurant is small and ideal if you're looking for an intimate setting. I wouldn't recommend going with a big group, but it's great for a date or a small group of people. Because it's so small though it is sometimes difficult to tune out the conversations of those around you which can be especially annoying when the Natick high school kids are loudly babbling about their latest production of Our Town in the next booth. The Chinese food is great (I personally recommend the crab rangoons) and very well priced. There is a full sushi menu but I haven't had anything from it so I can't comment on anything other than the speed with which it arrives at the table -- fantastic! The waitstaff is extremely friendly and accommodating. What's particularly impressive is that no matter how packed the restaurant is, I've never waited long for food to be brought out (I've waited longer for McDonald's). read more

My family and I have always been regulars here and tonight to celebrate my 14 year old Son's Middle School graduation we were disappointed. They no longer have iced tea but just soda and water for drinks. Their food has gone considerably downhill. Their soup was not served hot at all and oh by the way..we were noticing the guy at the front desk handing out samples of their ice cream to kids, adults coming in for take-out,,whether they were samples or not I have no clue but they looked rather small! We were sitting right there next to the front desk and saw that and did they offer my kids any samples after we ate? No! I am sorry but when your dining inn guests see that you are giving other kids free ice cream shouldn't you have offered it to us as well?? All we got were the yucky typical fortune cookies. I do not think we will be returning any time soon! read more

It's your typical chinese american cuisine. Nothing too exciting or different or creative. Having said that, their food is pretty decent. I like their orange chicken, scallion pancake, crab rangoon, their ginger soy sauce. Service is also decent. It gets crowded over the weekend. Never tried their sushi. read more