i was a member for 7 years and always had excellent coverage. i had to switch due to my spouse and…read morethey made wasn't pushy and were very kind on the phone.

GEICO's customer service has been one of the most frustrating experiences I have had with an…read moreinsurance company. Their records incorrectly showed my son as having two accidents in 2025, one in January and one in August. The January accident never happened. At GEICO's request, we contacted his prior insurer and obtained documentation specifically stating **"No Claims Reported."** We submitted exactly what GEICO asked for and believed the matter was finally resolved. Instead, GEICO created another obstacle. They now say they need insurance history from my son's grandmother's policy because their system somehow associates him with her. The only connection is that he was a **passenger** in her vehicle when his sister was driving it during the August 2025 accident. The absurd part is that his grandmother was ALSO insured by GEICO. Rather than simply checking its own records, GEICO is telling her to contact GEICO, request her insurance history from GEICO, send those GEICO records to us, and then have us submit those records BACK TO GEICO. That is bureaucracy at its worst. What makes this especially troubling is that GEICO originally quoted us one rate. Their system then produced an inaccurate accident history that resulted in a higher premium. Each time we provide the documentation they request, another requirement seems to appear. At this point, I have serious concerns about whether this process reflects bad-faith insurance practices. I cannot speak to GEICO's intent, but the experience certainly creates the impression of a system where customers are quoted one price, an internal record is then used to justify a higher premium, and correcting that record is made so exhausting that some customers may simply give up and pay. If that is not GEICO's intention, then it urgently needs to examine its procedures. No one seems willing to take ownership of a very simple problem. Instead, the burden is repeatedly placed on the customer to disprove GEICO's own inaccurate information--including information GEICO itself should have access to. GEICO spends enormous amounts advertising convenient service and happy customers. My experience has been the exact opposite. GEICO should spend less money advertising great customer service and more money actually providing it.

It has increased 20% on my first 6 months agreed term without any sort of communication. So sneaky…read moreas I found out from my bank cc! Stay away this bad biz!

Do not trust geico with your insurance. Someone stole my vehicle and I immediately reported the…read moretheft to geico and police dept. Geico threatened me to continue paying the policy for almost a year or they would automatically deny my claim. Geico never paid my claim and deceived me, telling me to transfer the vehicle title to them for the claim to be approved. Later geico lied and claimed that I sold the auto thief the vehicle and commited insurance fraud. They later dropped the false allegations, and sent me a letter saying they didnt want anything to do with the insurance claim. Do not trust Geico insurance.

This review is for Ms. Harris in the Annapolis office; with whom I worked to (re)insure our…read morevehicles, homeowners insurance and an umbrella policy. Ms. Harris was very professional, responsive and helpful, answering all of my questions in a prompt manner. A good impression for Geico, which we had been insured with for over 30 years before switching to another local company because of an issue with our homeowner's insurance. I would definitely work with her again.

I called the 1-800 Geico number to get a quote for auto insurance and home insurance. The woman I…read morespoke with was wonderful and very helpful. However, I was then connected to the local Annapolis office. The agent there was terrible; he increased my auto insurance coverage beyond what I said I wanted without my permission and then basically tried to scare me into keeping the more expensive coverage. I decided these were not the people I wanted to work with so I took my business elsewhere. Lo and behold, a few months later, I started getting bills for the home insurance policy through Geico. I called and cancelled the policy and was told that it would be backdated so that I would owe no money since I have an actual policy with a company that treated me with dignity and respect, unlike the local Geico agent. However, I recently got a bill from a collection agency for this nonexistent homeowners insurance that I never actually signed up for. At lot of wasted time and energy has gone into getting this policy that I never wanted cancelled. I recommend looking elsewhere for an insurance agent.

Geico is complete garbage. Phone operators are un capable of helping, their business hours are…read morelimited (accident on a Saturday? You're out of luck). Everything points you to a phone app that is VERY lacking. If your policy includes a rental vehicle, what it provides is insufficient to rent ANY vehicle. I've tried to do the reservation through them and they selected a location one hour away, but send me another address. No car for the whole weekend now. I have been waiting for two days for an adjuster to call and nothing, which will lengthen the time I will be without my car. This company does not have the technology or the people to help its customers. Avoid.

Is there anyway to get you yahoos to stop sending me junk snail mail, every friggin' week. Once…read moreevery week these morons send me snail mail, they send more snail mail than junk e-mail! Talk about waste! I asked for a quote six months ago, obviously I found a better rate. Can you leave me the fuck alone now? If you are reading this Geico lizard, get me off the mailing list.

Yesterday I spoke with Caritza, she reached out to me after I had submitted a request for a car…read moreinsurance quote. She was very professional and was able to answer all my questions and educate me at the same time. I am very happy that I answered her call, as she was able to help switch over my car insurance and also helped me obtain rental insurance which ended up saving my a good amount of money compared to what I was paying for with another insurance company just for my car insurance.

First, remember: people who are happy about a service have better things to do than write a review…read moreonline! Because their problem was solved and they moved on, right? Remember that most people here complaining need a place to share their stories. I understand some users might have different problems and needs than me (hence so many negative reviews), but my experience with them has been nothing but a dream! I wish I could remember the name of the customer service staff who talked to me because they definitely need praise! I was involved in a car accident where an uninsured driver was at fault, and they were able to answer all my questions. The two ladies who talked to me on the phone were so clear and patient. I'm a total dummy about insurance and legalities and its jargons, but they made my life so much easier! In a few hours, I had an appointment with an excellent damage evaluator (which was also a great body shop), and I was put in touch with a rental company. Everything has been a smooth ride. I'm so sorry this wasn't the same experience for everyone. But I beg you to consider Geico as an insurer, they were SO great to me!!

I have been a long time GEICO Auto Insurance customer, first with my Ford Thunderbird and now with…read moremy Lexus vehicles. Lately, over the past 12 months, GEICO appears to have taken the practice of charging people in advance of the bill due date. That is to say, you pay your 6 Month Premium off inside of 4 months and are expecting to coast for the remaining two months before renewing. GEICO sends you a bill right away within weeks wanting PAYMENT FOR EARLY START OF THE COVERAGE. When you call and speak to their customer service representatives, you get a lot of incoherent information that makes no sense but they keep pressing you for the restart of your term 1-2 months before its due to actually start. When you ask them, what happens to the funds you have paid in advance if you choose to leave, they say that they will reimburse you for the extra months paid for. However, they refuse to put it in writing via email or written letter. GEICO has always been responsive when I needed auto insurance services and I am grateful but this advanced, early billing is questionable to say the least.

My husband and I was with GEICO since 2005. Called in October 2025, said we are switching insurance…read morecompanies for lower rate. Was told they can give me better rates than they're giving me now. Why wait till I'm ready to leave? To keep customers should have done it to begin with. One month later, tried to switch back, getting the run around. Need proof of residency, proof of registration. We still have our motorcycle polices with GEICO. Maybe I should rethink that.

If I could leave lower than one star I would. They lie, tell you they're going to fix something…read morethen find an excuse not to. Would never ever use Geico as an insurance.

I closed on a home in September and I went through GEICO and Jjeva Mweeruzi for a home policy twice…read morenow and I cannot be happier with the professionalism, responsiveness, and the value preposition that I received from my transaction! The fact that GEICO underwrites their own policies in-house was so crucial because for consumers like me, it helped me save quite substantially for the same, if not, better policy compared to other insurance companies. I shopped around for the best rate and Jjeva and GEICO gave me the best rate! Very happy client =)

This is a review of the service I received from a young man in the claims department. His name was…read moreAldrich Rivas. It was so wonderful speaking to someone who knew how to give 5 star service. He was patient, under- standing and above all he gave excellent customer service. Geico this young man truly represented your company. He assisted me in finding another repair shop to repair my vehicle, cancelled the appointments I had set up and sent me a listing of repair shops to chose from. He said I want to make sure you don't have to lift a finger, I will take care of all this for you. He is a rarity in the times we live in now. Thank you again Aldrich. DBing

I called GEICO to find out why my insurance premium increased at renewal time. It's completely…read moreunfair for your insurance to go up for no reason. They offer you a discount and then make you pay for the discount and even more on top of that