I am writing to share a recent experience I had with the Greenbelt State Farm office. Earlier…read moretoday, I contacted the office to inquire about obtaining a calendar. As a long-time State Farm customer, and being in close proximity to this location at the time, I thought it would be a simple request. During the call, I was told, "We do not have African-American calendars," which I found both unexpected and concerning, as I had not mentioned my ethnicity or requested any specific type of calendar. Ms. Esther Smith then suggested that I visit my local State Farm office and indicated that the calendars were reserved for her customers. While I understand the importance of prioritizing one's own clientele, my assigned agent was approximately 40 minutes away at the time. The conversation concluded with Ms. Smith offering me a calendar; however, I declined due to the negative undertones I perceived during the interaction. What I anticipated would be a straightforward request instead became an uncomfortable experience marked by what felt like unnecessary assumptions. The tone of the interaction left me feeling uneasy. As this was my only interaction with Ms. Smith, I recognize the possibility that she may have been having an off day; however, I felt it was important to share this feedback.

Mario went the extra mile for me and my family to make sure we have the coverage we need ! Thanks…read moreto the Esther Smith, State Farm agency! Great job!!

My husband and I have used this service in the Gambrills location several times. It has always been…read morea very positive transaction. Our time is more valuable than their cost, so I will continue to use them in the future!

Why say you are open until 5p if you're not?! Arrived at…read more4:54 and door was locked and no one answered. Very Disappointing for someone who had to take off work early to come and drop off their tags.

Service has been second to none. Very responsive, professional and friendly. I would highly…read morerecommend

Dennis helped me with a major problem. I wanted to cancel the claim, but Dennis convinced me to…read morehang in there. He had to deal with some unpleasant people to get the job done. His patience and positive attitude made for a positive outcome. What can I say,,I love State Farm.

Best insurance agency around. Jaime is a great agent who is very knowledgeable and considerate of…read morethe needs of my family.

I have been with Jack Martin insurance advisors since 2015. In particular, under the guidance of…read moreJaime Cook. I have a small landscape business and LOVE this company. They are extremely responsive to getting COI's out when I need them, usually within hours - not days - and when Jaime is not available the staff always has my back. I recommend them highly to all of my contemporaries.

Mike and his team were quick, efficient, and accurate with my taxes. His team is the best in the…read morebusiness. 10/10 -Happy Client

Excellent customer service. Mr. Slater and his staff are always friendly and extremely helpful!…read moreI've worked a lot with Christy this year as I've moved, changed/added policies, and also had to go through the claims process. She has been particularly valuable as I work through the claims process and adjust policies.

This is hands down the worst insurance agency I have ever dealt with. My negative review has…read morenothing to do with claims, as I have had none. It's poor customer service and a comedy of error after error, costing me hours of my time to fix. Some of the most amazing errors are getting a policy with the wrong address for my home owner's policy, them saying they were going to cancel my other car insurance but never doing it, making me wait over a month to get a refund for over $1000 that was owed to me, gosh, the list goes on. You need to avoid this office at all costs.

I've had Renters insurance with Statefarm since 2021, and in May of this year I decided to bundle…read moremy two car insurance policies. Well the agent I was working with at the time gave some really bad advise which allowed my policy to lapse and create issues with the dmv. In July I started working with Rebecca and she has been a saving grace! She has been in hours to rectify as much as she could, and has communicated with me every step of the way(some of those calls lasting past closing time). Rebecca is the ONLY reason I stayed with Statefarm after everything!

Stephanie was extremely helpful and very helpful, sweet and had all the answers,…read more Please let her know of her great customer service! Thank you,

Mr. Sigur and his team are the best insurance team I've worked with. They responded to all…read morequestions accurately and quickly even the request is for a refund due to moving out of state. I really enjoyed having Keith as my StateFarm agent since day 1. I would highly recommend any State Farm insurers who live in Columbia/Ellicott City using Sigur as their agent!

A couple of months ago I walked into Mr. Sigur's office in an attempt to get a quote for Auto and…read moreRenters insurance. I had been with my last insurance co. since December 2007. I walked out of this guy's office completely switched over to State Farm and saving $50 per month/$600 per year on both Auto & Renters combined! What prompted me to write this review is the level of service I have received from this particular State Farm agent. I walked in when he was about to close up for the day and he stayed longer for me. Also, anytime I make a change on my policy online, he personally contacts me to verify the changes and to let me know that they are approved. Great value. Great service. Thanks Keith!