I've been a member of this club, Shape Training, East Pittsburgh (previously Keystone Fitness) for 10 years. Shape Training took over two years ago and I'm sorry to say it has gone downhill since. The new focus is personal training and if you don't partake of it, you are simply forgotten and not valued as a customer. When the changeover started and people started complaining I was actually a cheerleader for the new management. I kept telling people I'm willing to give them an opportunity to turn things around. Well, we just finished our 2nd summer without A/C. It was registering 83 degrees inside every day. We were appeased by the placement of 4 fans, which did nothing except blow around hot air. Let me clarify, I'm not adverse to sweating, I've done inferno classes, kickboxing among others in the past, but this was unbearable. For the past two years, we have been told that they are "working" on the air conditioning. With focus being on personal training, new equipment was purchased but unfortunately it didn't meet the needs of the existing customers. The weight machines are nice but you need to change the weights and spend much time looking around the gym for the right sizes. There are only 2 ellipticals; these are in high demand every day and are showing signs of wear. The motorized treadmills were replaced by manual treadmills. After many people complained, 3 motorized treadmills were purchased. The replacement machines didn't happen immediately; it took complaint after complaint over several months. The equipment is not being maintained. One rowing machine has had wires hanging from it since February. It was brought to management's attention in February and as of October, the wires are still hanging. One of the two stationary bikes is making an atrocious noise and was reported back in February. Other pieces of equipment are wearing down. I know some pieces may be old, but you need to study your demographic and usage of the equipment on a continuous basis to keep ALL your customers happy. They have a nice track that I used every day. Walking gave me an opportunity to look around the floor. I saw a lifesaver in the same spot all summer. Unfortunately the gym is not kept clean. For me, the final straw was when there were about 15 people in the gym and then a person came for training. The trainer blasted the music so loud, it actually hurt my ears. I asked an employee if they could just lower the music a bit, she was a foot away from me and had to lean in to ask me to repeat my question. I was told "no", they're training. I'm not adverse to music providing a beat while working out, but ruining ear drums is another issue. I left at that point for the last time. I understand the business end is to make money, but you can't simply focus on one portion and believe that you are meeting everyone's needs. Many people have left Shape Training in the past two years to join other gyms and feel valued as a customer. After desperately trying to keep a positive outlook for the past two years, I have finally joined the ranks and left. read more

I think "joining a gym" sounds so intimidating sometimes, and I didn't want to be a "meat head" so I was more inclined to workout on my own.....well I didn't workout on my own, therefore I wasn't hitting my goal - living and loving my life.... I was an athlete my entire since I was 4....after ending my college career, I found myself lost. I missed structure, routine and just the atmosphere of everyone after the same thing, to be the best they can be and pushing each other to do the same....I started working with trainers and taking classes at SHAPE about 5-6 years ago, and when we moved back to Greensburg, I just decided not to make the drive anymore. WORST DECISION I HAVE EVER MADE. About a month ago I took the leap and decided to go in for a consult (Free by the way, with no pressure following) but I met with Martin Heban, who asked me what my goals where, and explained step by step how I can get there, and how SHAPE could support me. Sometimes all it requires to reach your goal, is to take that first step, and I am soooooo happy I did! I now workout there 3-4 days a week, primarily in their classes and obviously take advantage of all of their boot camps and free boxing classes! The support and camaraderie at SHAPE is like nothing you've ever experienced. Whether you have never worked out in your life, or if you are an active athlete, wanting to take your skills and ability to the next level....you will not be disappointed! I'll see you at SHAPE! read more

I am on the hunt for a new gym, and before purchasing my own elliptical machine, decided to check out Keystone Health Club. I live in Forest Hills and anticipated KHC to be about an 8 minute drive, but unfortunately, some of the lights around this industrial complex are quite long, and it took me over 10 minutes to get here. Thankfully, I had read the directions on KHC's website or else I would have never found this place. There are little signs to guide the way as well. However, even with all the directions and signs, I was still a little terrified pulling into the dimly lit garage. I imagined myself getting murdered as I walked from the car to the gym and wished that I had some mace in my pocket. Once inside, I requested my free visit at the front desk. (I had previously called and asked if this was an option, which isn't listed online.) I felt that my greeting was a bit unprofessional and haphazard. All three employees were very young - high school age for one or two of them even - and there didn't seem to be much new member/visitor protocol. A couple current members even cut in front of me while I was speaking with one of the employees, which I thought was very rude. Unfortunately, I didn't receive a tour of the gym and was not made aware of any perks or classes offered if I chose to join. I had arrived at the gym at 7:30pm, knowing that the gym closed at 9pm. However, I learned when I arrived that the gym actually closes at 8:30pm in the summer, which was disappointing since the weekend hours are already so limited. I quickly put my bag away and checked out the ellipticals, a gazelle-like machine, and some weight machines. I liked all the machines, but the energy was just so low in the gym that I felt very unmotivated to push myself to the next level. I was the only person using a single piece of cardio equipment, and only one very elderly man was using the weight machines while I was there. I really wish that I had felt comfortable at this gym, but I really did not, especially at $45/month. The machines are great, but the employees, the classes, and the overall vibe just aren't what I'm looking for. read more

Terrific place for a no hassle, unrushed quality workout. I've been a member here for going on 2 years. The staff is very professional, friendly and engaging, and the rates are very reasonable (check out the military, public service and senior rates!). The equipment is maintained in exceptional condition, and it seems everyone there is in tune to "gym coutesy" both on the floor and in the locker rooms. It's very clean throughout. There are enough cardio, weight, resistance and other such equipment that I have literally never seen anyone have to wait for something. The ages range in here, but everyone works together towards a shared goal of getting and staying in shape. If you want to step up your game, personal trainers, special classes and other additional options are there. You can even get a massage or specialized PT work in. Afterwards, a sauna and a steam help bake away the muscle fatigue, and nice private shower stalls get you cleaned up for your exit. Terrific place. Best I've ever been to. read more

They force you to buy training sessions. And then when you want to downgrade they make it hard for you to do so. Also you can't use certain equipment because it's just for classes. Not very elderly friendly either. Total bullshit club. Go elsewhere if you want a honest upfront club. read more

Wow I can't believe there is only one other review for this gym! The description provided by the business is a little outdated..... so hopefully this helps! (No More Crossfit at this location) I'm 32 and have been lifting at home for a few years... I wanted a change of scenery/pace so I started looking for gyms near Forest Hills. Not into Planet Fitness..... Standalone Crossfit and Pure Barre are more than I am looking to pay. Enter, KHC! With nothing more to go on than their website I decided to sign up for a class and just try out a monthly package before committing to an annual one. To my surprise I was offered three free classes to pick from and use within a week. I received a call from Gail, confirming my online reservation and welcoming me to the club. She also gave me some great directions as the club can be tricky to find! Use the Cable St. entrance, go to the end of the facility and turn left into the parking garage, go all the way up, and then back to the left again! And then walk through a long corridor and it's one of the first doors to the right. The gentleman at the front desk was super friendly and said he would give me a tour. Then Sam with Shape X walked over and finished the tour (more on this later). They seemed to have everything one would need.... cardio machines, weights, didn't check out all of the equipment but appeared to have the standard, tvs, locker rooms, smoothie bar, multiple group fitness rooms, delicious Quest protein bars ($3). They have classes at 7pm which works perfect for my work/commute schedule. Both of the classes I have taken thus far were great. The instructors were fun and kept momentum going. The classes themselves were difficult but can be modified for any fitness level! So far I have tried Zumba with Heather and Barre with Valerie. I was the youngest attendee at Zumba; there were 2 other young gals in the barre class. I definitely think there is a more mature vibe to this gym but that's not necessarily a negative! After speaking with Sam, I guess the Shape X area of the gym is a separate entity from KHC? They offer classes called Grind, Suspension, and a boxing class that I forget the name... But, the classes are $17!! A piece! I haven't received more info on them yet.... He said I could try out one class for free and have a complementary personal training session. But I also think you need to pay for a membership at KHC?? I'll update once I get more info. While their classes seem "cooler" and more total body with weights incorporated.... I may just stick to the classes KHC offers. Oh, they close at 3pm on Sat and Sunday which is unfortunate. So I'll just have to force myself to go early in the am! Overall, everyone was extremely friendly, the facility was clean and well kept, not very modern or high tech but that's fine with me, still appears to have quality equipment and knowledgeable instructors. read more

I wouldn't join if I were you. When I joined a year ago in May 2018, people were always there to answer questions and help. I cancelled my membership in mid March, 2019 with Delroy, and they are still taking money out of my bank account! And no one is in charge! I must now contact the attorney general to get a refund. read more

Great facility with ample parking and plenty of exercise machines and cardio equipment. Clean locker rooms, friendly staff and members provide an added personal touch. Could use more free weights maybe read more

I've been going to Shape Training for 2.5 years now, and I really love it. I go 2 to 3 a week to attend their boxing, lifting or full body work-out classes. Usually, workout classes are a prime example of exercises that you can slack off in because you don't get that one to one attention from a coach. But at Shape Training, all the coaches are really attentive and involved during the class. They will immediately call you out if they see you're slacking and will push you even harder. They even leverage the group for some friendly competition to incentive you to push yourself further. I love this about Shape Training, because I think its rare for classes to be as grueling as personal training! read more

I've been going to Keystone for over 3 years now. It's the perfect gym for me. The staff is very friendly. Gail, Peg and Karin are staples there. They always greet you, say hello. Just good people. I've never seen "high school kids" working there. The clientele is also friendly. As far as the reviewer who said people were rude passing her by, as a member you get a card and just have to swipe it. So there is no need to wait in line. I usually go to the gym in the mornings and it is an older group. They all say hello and ask how you are doing. There is never a wait for a cardio machine. Never. If equipment breaks (maybe 2 machines in the time I've been going) it's fixed very quickly. It's located inside the old Westinghouse mill. Which is pretty cool. It's an RIDC park now. I find the walk kind of neat from the covered parking to the front door. You walk right through the old mill. I've never felt unsafe. Plus you and your car stay dry the whole time during inclement weather. I've never tried the extra classes. Maybe someday I willl. I understand The Grind was just rated best in the city by Pittsburgh Magazine. For now I just get in, do cardio and hit the weights and machines. There is plenty of variety for me. read more