I called right at 8 AM opening time with a swollen, sore eye and managed to get a same-morning…read moreappointment! In just 45 minutes, I received a prescription, ordered new contacts, and got my glasses adjusted. Everyone was incredibly kind, helpful, and professional, and the office was spotless and well-organized.

Dr. Jennifer Koster is the best! She knows what she's doing and is kind and patient with my…read morehusband, who has stroke-related aphasia and can no longer name the letters of the alphabet. Excellent office. Friendly, helpful staff. I highly recommend. Also, great location.

This was by far the worst eye care experience I've ever had…read more I chose this office because it was close to my downtown office and I wanted to support a local business. Unfortunately, that was a mistake. The doctor was arrogant and dismissive, and the front office staff was pushy. I was very clear about the contact lenses I wanted, yet I was pressured into trial contacts that were completely uncomfortable and did not work for me. When I followed up to request the prescription for the contacts I originally asked for, I was told I would need to schedule and pay for an entirely new eye exam -- despite the fact that this issue was created by their insistence on pushing a different product. The entire experience felt sales-driven rather than patient-focused. I never felt listened to, respected, or cared for -- just upsold. If you're looking for an eye doctor who prioritizes patients over profit, I strongly recommend looking elsewhere!!

Great doctor and love the frame selection. The doctor is also very active in helping others…read moreoptometrists start their offices and does a lot for the community. Definitely worth a visit if your wanting some great independent lines that will sure to get compliments

I have been going to John at Union optical for 25 years he is the best good honest prices and very…read moreprompt. I would recommend him to all my friends and family.

John Lamb is the nicest and most honest person alive. He has the most incredible collection of…read morevintage glasses and the best prices in town!

They are very accommodating especially for someone that has a habit of losing their eyeglasses…read more Ugh. I had to replace my glasses twice and they charged me at cost for the replacement. Super appreciative.

Had my first appointment with them and they were overall effective and efficient. They have a good…read morevariety of frames. Enjoyed the customer service from the male and young female at the front.

I have been a patient with this practice for many years. At least 15…read more I was diagnosed with kerataconus in my early 30s and no one in Flagstaff was able to take care of me. I was sent to a doctor in Phoenix who quickly referred me to Dr Maynard, who was an expert with my specialised needs. He was so amazingly excellent and knowledgable. I love the entire staff and have always had the absolute best experiences I was so nervous when Dr. Maynard retired, but Dr. Heffelfinger has continued to give excellent care to us and any nervousness I had about him retiring has vanished. I have absolute zero problem with driving 2.5 hours for my appointments. They are worth it and have always been able to work with my schedule. I cannot say enough good things about each and every person here. Best possible experiences ever!

I have been going here for 7 years. The last pair of glasses I had to take bake 3 times and I still…read morecan't see out of them!!!! I am so frustrated I went to Lens Crafters for the correct measurements for the correct vision in my glasses! What a waste of money.

My husband and I lost our vision insurance when he retired, and I have been looking for a place…read morethat is affordable, and where we feel comfortable. Lexy, who answered the phone was very congenial, and answered all my questions and concerns. We were able to book an appointment the next day. Dr. Lassee was very informative and took two hours with us. I felt very heard and taken care of. She has all the state of the art exam equipment. The glasses are at the end of the experience, and we had such a good time trying them on. I have never had glasses, but needed them. I am so happy with the ones I picked. My husband has glasses and is still deciding what he wants to do, but we are both very happy with our experience in the office. I wish I would have taken more photos. The office is very nice. I definitely recommend going here.

Following a negative experience with another eye doctor, I was fortunate to be referred to Dr…read more Lasee for an exam and fitting for hard gas permeable monovision contact lenses. My eye prescription and contact lenses are perfect. Dr. Lasee took took the time to know what I wanted and to provide a comprehensive exam and fitting. She cared about my eyes and my health. I highly recommend Dr. Lasee.

Still the only eye glass shop for me after years of going there for my Jaques Marie Maje glasses…read more Jessica and Lisann are truly knowledgeable and really cool to work with. The optometrist there is super good also.

SUCH wonderful people work here. From the moment me and my partner walked in to look for some…read moreframes everyone was warm and polite. A couple months after our purchase my frames broke and Framed Ewe was excellent in assisting me. They have an excellent customer service and sales team. Shout out to you guys

The optometrist here was very accommodating and helpful. I asked about Tom Ford frames and the…read moresales team just pointed me in the direction of the frames, but they weren't helpful. They said they did have frames in a catalog, but I have no idea if they fit my face. I know they can use measurements to determine if frames fit, but no. I wouldn't go back and the only reason for 3 stars is because of the optometrist. The Lenscrafters location in Macys at the Biltmore are very helpful. Try them.

I tried to call in to inform them that I was going to be 5 minutes late as this location is around…read morea very heavily traffic area. When answered I was placed on hold for a few minutes, thinking I wasn't even going to need to tell them since I was already at the light. They mentioned that there is a 5 minute grace period, which is exactly the time i need. I walked in not a minute till, and was informed that my appointment would need to be moved. Confused as to why there is a grace period to begin with if your just going to Move my appointment anyways. I've come here in the past, perhaps the other eye groups that were here previously were much more accommodating or better suited.

Great service and exciting selections. The care spent with selection and fitting were proper…read moreresulted in my unparalleled satisfaction

UPDATE It's now been a solid month since my eye exam and…read morestill no contacts. The first ones they gave me didn't fit my eye. Order different ones. No samples and it has been two weeks and nothing. I can't go somewhere else to order because now the script they gave me is for the first size that didn't stay in my eye. I've asked for a new copy twice. Nothing. To say I'm am very bummed is an understatement. I don't wear glasses often and since going here I'm having to daily because I can't get the contact thing straight. Hoped this will be resolved soon before I go to the insurance company and ask them to pay again at another location for exam so that I can get things right.

This has been my optometrist for YEARS!!!! And they have never done me wrong...they have the cutest…read moreglasses selection in the valley hands down! They are always friendly and knowledgeable 10 out of 10!!!

. Along with my mother, we have been patients here for over 30 years. I continue to come after she…read morepassed i had an eye emergency and reached out to them.Yesterday and they were able to give me a 1015 appointment, and I was very grateful for that. Arrived early and was ready to go. At 11am i told them as I told them on the phone I need to leave by 1130 to pick up my granddaughter, as she has half day. Oh, we're not going to be able to get you in. Completely unprofessional dismissive, rude, condescending and zero value for being such a longtime client. I would rather go to lenscrafters then, ever have to deal with these morons again, completely unprofessional. They ought to be ashamed of themselves. Seriously people find someplace else to go.