I have been going to this veterinary establishment for over 8 years after my Vet of 35 years…read moreretired. There is ONE receptionist who has been there since the prior owner who needs a total personality overall and has been unreasonable on many occasions. She is cold, not sociable and has made a havoc out if appointments for me and basic requests that have stressed me and put my animals health at risk multiple times. If you can't smile, can't remember the same clients (humans and animals) for the last eight years, don't interact with any of the clients in a compassionate or even helpful manner, and then are rigid on policies that don't reflect well on the practice, your in the wrong business. I'm only giving this place two stars now because I love Dr. KELLY, Dr Sholan did right by all my animals, and the back office staff was always nice. Its enough where I am looking elsewhere for a vet.
I am updating my review again due to an excellent experience with surgery with my one dog with Dr. Pante, the owner, whom I had no interaction with before. The overall point of my review is to better the practice. I also want to clarify two things that were discussed in the one to one meeting that is not reflected above by the office manager's upload, approved by Dr. Pante. First, when someone is running less than 10 minures late with no other appointmens that day, did it even need to be bumped up to a Veterinarian in question at that point? The question was brought uo by dr.pante herself. The consequence was not just a missed appointment but my dog had a severely broken tooth and needed immediate antibiotics. It took me a week to get those. Second point, it was told to be by Dr. Pante that when there are discrepancies with records, incomplete records or questions on records, that they often would reach out to the other vet offices. That did not happen in this case. So, I DO agree the phone call was too short to make any immediate decision. Most clients are not unreasonable. If I could feel I was helped in any manner, it would have made all the difference, even just trying. The conclusion of that was i drove back to the clinic, physically picked up the script, and uploaded it to another online pharmacy. It honestly left me with the feeling that the hospital didn't care, especially since i told her i was sick myself (i distinctly remember the phone call while i was at CVS pharmacy picking up meds myself for an eye infection)... ...There is no way those records could have properly been reviewed, as those individual clinic record visits are pages long with very small fine print, as an information specialist myself. At that point, I felt it should have been bumped up to an office manager, vet tech or veterinarian for a proper review. My last point about the person in question is that as a former psychologist, personality is one of the most stable and unchanging characteristics of a person. A person doesn't go from uninterested to suddenly compassionate.I would also take a look on another review on another site which is very similar to mine yet it mentions an employee who worked under the prior vet is compassionate although their own experiences showed less than that. Just do better, is my point but personality aside, clients first and last stop is often at reception and it can overshadow good veterinarians and the rest of the helpful staff. Being helpful or at least trying is everything for the owners as pets lives are at stake here which is why I took it upon myself to get my dog immediate treatment in both circumstances when there obviously could be no resolution.There is also a relationship and trust that establishes with long time clients and medical practices. I don't like the feeling that when I walk in there after years of visits when i see the same faces, that it feels like my first time and there is 'no history', when there should be plenty of trust building and rapport that should naturally develop over time. Strange on many levels, as Vet practices should feel like second homes. I do in conclusion get the impression, that Dr. Pante is very hands on, has a lot of common sense and compassion herself, and that this will improve moving forward as she I can see strives for the best in her practice. This is why I have elevated my review.