I waited a few days to write this review to make sure emotion wasn't fueling anything here.
Sharon Callison was completely unprofessional, but in the end did me a favor. I found this provider through Aetna's website (my health insurance provider), I should have seen the "red flag" when trying to schedule an appointment I couldn't get through to a live person by phone. Either I could "continue to hold" or "leave a message" and let someone call me back. I kept going and holding on the phone because I needed to get a doctor finally, after moving to AL a year ago I hadn't found one yet. May 26th I made an appointment for June 11th with Callison. The night before my appointment date I went on to Aetna's website to write down the address. I hadn't heard anything from Callison's office which was strange to me, my dentist sends several reminders. I show up to the address found on Aetna's website about 15-20 minutes prior to my appointment time. There's a paper sign on the door stating the office had moved. WHAT!?!!? I tried calling Callison's office to let them know I'm on my way. Nope, either continue to hold or leave a message?!?
I type in the new address into my gps and I'm lost. It's now 5 minutes before my appointment. I finally look on another gps map through another app on my Smartphone (as I frantically leave a message for their office that I am lost, please help! No answer on appointment line or nurse line, maybe if I would have said I was a physician calling someone would have picked up if I punched that option)......
I finally show up at the office 8 minutes after my appointment and the front desk lady shows no sympathy... basically says "oh yeah, we moved offices back in October" And the response to no one answering the phone she says that someone should be there, maybe the lines were buys because they had just opened?!?! She apparently has no clue because I had the same experience making the appointment and calling for help. It would be nice to COMMUNICATE this new location to your NEW PATIENT. The front desk lady then asks me if I received the text message with the check-in info... well, I'm guessing if I would have received that information I would NOT have went to the wrong address?!? Sigh.... Frustrating.
So.... I answer the 100 check-in questions, hand the iPAD back to the front desk lady and sit down.... Wait... wait... wait... it's now an hour past my scheduled appointment time. I ask the front desk lady if I've been skipped or are they running an hour late normally. She says she checked me in at 9:22... basically because their lack of communication I am punished.... An hour and ten minutes after my scheduled appointment time and I'm finally taken back to see Callison.... They get my weight, I pee in a cup... one nurse was actually calming, apologetic and tells me the text message thing just started two weeks ago. Okay......I'm calmer now....
The nurse then gets the "doctor." I can't even call Sharon Callison a doctor. The nurse goes out to get Sharon. Sharon comes back with two other nurses... three of them and one of me. Callison asks me why I'm there and about 5-6 questions about my breast cancer, what year, what city and what stage......I answer her questions to the best of my knowledge and express to her the issues with lack of COMMUNICATION with her office. Apparently she didn't feel like she needed to apologize or explain anything. She terminated the relationship. Like I said, she did me a favor..... but wow, what?
She then proceeds to ask the nurse to "escort her out the back door." Huh? I really didn't understand. As Sharon is writing on a post-it note "Madison County Medical Society" I am thinking she's giving me a place to contact to file a complaint about her if I really felt "wronged" by the events. Nope. I guess she thought I was a low-income person looking for state medical care. Wouldn't I search Aetna's website to find a different provider seeing as that was my insurance provider? Really? Maybe it's a race thing... I do have tanned skin because I'm mixed.... I ask Sharon what I did wrong and she replied that I was "hostile." I really have no clue what I did or said that made her react that way. She did me a favor. But thank God I didn't need to get a prescription or have a major issue going on... waiting 2 weeks for this lady to just cancel and terminate the relationship because I spoke my mind. She could have at least given me the referral to the oncologist so I could get a check-up of my breast cancer. She asked me about 5 questions regarding my cancer before she even mentioned terminating the relationship. Waste of time. read more