Avoid this shop. My mother brought her scooter in for Tektro brake service -- a brake bleed and caliper replacement that was supposed to be handled under manufacturer warranty (and was paid for by the mfg). Sharp completed the repair and returned the scooter. Within a week, the brakes were failing again. The system clearly had not been bled properly the first time. We brought the scooter back expecting them to correct their own mistake. Instead, when we came to pick it up, they demanded another $150 to finish the repair they failed to do correctly the first time. No phone call. No estimate. No authorization. Just a bill presented at pickup for fixing their own workmanship. For context, I'm not someone who doesn't understand how bike service works. I ran a bike repair shop for 6 years,raced professionally, and bleeding brakes is basic service work. When a shop does a repair incorrectly and the brakes fail within days, a reputable shop fixes the problem. They don't try to charge the customer again. After talking with others in the industry, this experience unfortunately lines up with the shop's reputation. The owner has reportedly lost the ability to carry certain brands over the years because of issues like this. After dealing with them firsthand, that doesn't surprise me. If you want a shop that stands behind its work, communicates before charging you, and doesn't try to bill you for fixing their own mistakes, look somewhere else. read more

Sharp Bicycle - Bikes Near Me - Lafayette, California

I'm not coming back again after the last talk I had with the staff. My Ebike started having loud braking problems while coming to a full stop. Since this bike shop happens to be close by, I walked it on down to have them inspect and or repair the brakes if necessary. After a few minutes discussing the brake problem, the lead technician informed me he will not be taking the bike in due to the Ebike potentially being falsely labeled UL certified. I did not have the keys at the time I walked in to remove the battery. He said too to come back another time when the battery wasn't inside. I've been to other bike shops for similar reasons and not once did they bring this issue up on any other occasion. After doing a brief deep dive into UL's website, I did find the electrical components (Bafang) to GoTrax's Ebike to be indeed accredited. Turning a customer away without attempting to verify the bike's safety isn't good customer service. I personally would never do that to a potential willing to pay customer. Buyer beware, don't come here. read more

Sharp Bicycle - Bikes Near Me - Lafayette, California

Recently took my daughter's cruiser back to Matt and his team to fix a flat tire. They are always so friendly and helpful. No surprise they fixed the flat in great time at a reasonable price. Thank you Matt for always having great service! read more

We've had a great experience with Sharp Bicycle Shop in Lafayette. We bought a Trek bike last year and immediately appreciated the way they do business, including the two years of service they offered. That experience brought us back to buy a second Trek, and they delivered again. Matt and Sally clearly care about their shop and their customers, and Devlin, their bike mechanic, was fantastic. They were great at measuring for size, kept things fun, helped us dial in the right seat height and fit, and even made the color choice easy. We'll keep coming back because they are honest, friendly, and knowledgeable. read more

This is the best bike shop in the east bay, period. How anyone could not give this five stars is beyond me. Great local business, a pillar of the community, and all that good stuff. Experts on everything cycle related. Repairs are fairly priced and they have a killer mechanic. read more

It was such an easy transaction. The owner and the workers are super helpful esp for someone new into biking.

Got my daughter and son fitted for new bikes. Within an afternoon my daughter now rides her bike without training wheels! Great customer service, super knowledgeable read more

Worst experience ever! Bought a new Electra Loft this past week end. Spent $1000. Got $40 off for as case of wine. The VERY next day went pack with a bicycle spoke issue that came apart they fixed it charged me $35. on fair enough, they could have done it at no cost considering what I spent and it was the next day, and the wheel/tire was already removed from the bike for convenience. It wasn't until today I realized what a bunch of greedy self absorbed people I was dealing with. I had called to ask a question about ordering Electra parts for an older model and the guy had the nerve to tell me that he would charge me a fee for looking up the parts that he was going to sell me. What a bunch of clowns. take your business elsewhere. There's an Electra dealer in Danville (495 Hartz Ave, Danville, CA 94526), much friendlier with a larger selection of bikes and parts. don't risk getting RIPPED OFF by this sad ARROGANT outfit. read more

Sharp Bicycle was very generous in helping me out today. Earlier this week while biking with my kids, I heard a sound as if something fell off the bike. The reflector on the rear wheel of my Specialized MTB had fallen off, and I saw that the plastic screw or clamp in the middle had fallen off somewhere during the ride. It didn't make sense for me to buy a whole new pair (and they don't sell just one reflector) and no one sells just this screw/clamp. I didn't want to remove the wheel reflectors too since there's some safety factor why they're there to begin with. I called several bike shops around me earlier this week and even visited one other shop, but none seems interested to look for a spare or unused piece that I can purchase from or they can offload. Today while buying lunch in downtown Lafayette, I decided to give Sharp a call to ask. A nice gentleman said to drop by and let him see what he can do. It turns out they have two spare clamps that he offered me for free! My bike is whole again! Thank you Sharp Bicycle! I'm now a fan of yours! read more

Sharp Bicycle - Sharp Bicycle generously gave me two spare wheel reflector screws they have on hand without any hesitations. - Bikes Near Me - Lafayette, California

I'm smiling!! This is not something I do often these days, as I have been searching for a gravel bike to no avail. However, the family at Sharp bikes kept to their word and never gave up on finding me a dream bike! Matt and Sally were nothing short of supportive and tenacious in their search! Their shop has always had the best mechanics and personable attitudes. Even if I just go in to say hello, this is a low-pressure informative and friendly shop. So grateful! read more

Sharp Bicycle - Trek Checkpoint is my new best friend! - Bikes Near Me - Lafayette, California

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I'm an avid cyclist, well versed in what's available in the market, was a bicycle mechanic in college and also taught bicycle safety classes. I've occasionally frequented this store for small items and had no issues. What I don't understand is why, in the only two times I was searching for a new bike, I've been treated in such an arrogant and condescending manner. Both times, I went in and gave them a history of what I was currently riding and the general attributes of what I was looking for. Both times they proceeded to talk down to me, and both times I just walked out of the store. BTW, these incidents were four years apart and both times I purchased $5,000-$7,000 bicycles elsewhere. I just don't understand why a high end shop would not take a more consultative approach with a well informed consumer. read more

Very happy with the purchase of a Trek bike at Sharp Bicycle. Matt and Sally were experienced and knowledgeable. They took the time to answer all my questions, gave me good advice, and let me try several bikes. Price was very competitive. I recommend supporting this small local business. read more

Horrible customer service! Assumed my family couldn't afford bikes because we are Latinos. Pretty much lost a $4000 sale. When my husband told the owner's wife our family just moved to Lafayette, she rolled her eyes and in a very rude tone remarked, "Oh great!" Stay away from this business. read more

best bike shop in the east bay bar none....support family businesses like this locals...these people work hard and a are a great resource for the cycling community read more

Sharp Bicycle is Great! Can't say enough good things about this place. Like all the bike shops in the area, they are slammed right now but Matt examined my bike right away and fixed my gear shifter at NO COST while I waited without an appointment. Thank you Matt and Shapr Bicycle. This was my first time visiting this business and now it'll be my go to bike shop! read more

Do not take your bike here if you need something simple done to it. I asked them to replace 1 thing, and they did extra work on my bike that I did not request. I wanted 1 chainring replaced, and they took the liberty of removing my "extra" (and useless) chainring which was completely unnecessary and COSTLY. They charge $100/hr for labor, on a $12 replacement part that was an EASY install. I'll never go here again. read more

Tired of the owners bad attitude. Maybe if you're dropping $7k on one of his top end bikes he treats you different. Bringing repairs here for years because the repairman is the absolute bomb, but no more. Not with Hank & Frank just down the street. read more

I came here for a messed up fork. Don't recommend coming here. Super long wait. Took around a month for them to call me about my new fork. They charged me $25 to patch my tire. Go to first mile cycle works, way better. read more

My daughter recently inherited a beach cruiser from our neighbor. We took it to Sharp expecting it would need a tune-up, new tires and tubes, etc. Instead they informed us it only needed the tires/tubes properly inflated and sent us on our way at no charge! Very professional and service oriented. Thanks Sharp! read more

These guys are great! I went into the store today to ask about possible adjustments and/or changes to one of my bikes (that I purchased at another bike shop 30 miles away) to reduce the strain on my wrists. After looking at my bike, they immediately suggested that I adjust the forward angle of the seat. And then we talked about other ways to make riding safer and more comfortable as we get older. The service was quick, and when I offered to pay for their time, there was no charge. I will always go back to this bike store! read more

I want to support local shops, but after four visits, 1 pre Covid, 3 post, I have got to say, the folks are just plain rude. I went looking through their other reviews, and I see it's a common complaint. I also see the owner say how sorry and to come back again. How many times do I need to come in until I get in the "treat me nice" club? On two of the four trips, I spent over $100. Nobody offered help, asked if I had any questions, or even acknowledged me. The last (and I mean LAST time I'll go in the store) time, I stood at the cash register while a man was doing busy work. I finally asked where I might pay. He was irritated and told me he'd take me on the other register. He took my payment and I was ushered away. I know they stay in business bc they're convenient but wow, they suck at customer service. read more

I've been looking for a Santa Cruz Chameleon for a few weeks now in XL and every dealer in the Bay Area was pretty much telling me they can't get one, but these guys had one in stock! FYI: you have to feed a parking meter to go there, but blame the city of Lafayette. read more

Being married to a bike snob is rough sometimes. We are in the process of shopping around for a mountain bike for myself. I have no idea what I'm looking at. I don't know what the difference between GT and Trek or Fisher. What ever. I want it to be comfortable to ride and it looks cool. The guy who helped us was very knowledgeable and very pragmatic in his answers. I didn't feel like he was trying to show boat us into some B.S. at all. We checked out the bikes. Some looked pretty nice. I didn't test drive any because it was pouring rain down outside. My husband also needed a new bike tube because his trials bike had a flat tire. He said that this store is more expensive that Performance Bikes in Walnut Creek. The tube was $3 more than the one we bought there a few weeks ago. We are still shopping for a bike. We may be back, we may not. I'm not really sure what direction to go in my bike purchase future. read more

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It was about a month and a half after I got my Beach cruiser and I took it in today and had them give me a free tube up which includes washing my bike, adjusted brakes and shifter cables, after waiting about an hour I came back to see that it was done and they told me not to takeoff a washer which I've never used on other bikes and I've been fine without it after I rode with the bike I noticed they didn't adjust the gears like they said they would and the tires needed air and the brakes after I pacifically said they need to get adjusted didn't get adjusted and my bike has dirt on it which is still here pretty disappointed all they did I think is moved my bike tube strap and took off a note to put it back on to tell me and they weren't happy I put a bike basket on it after all it was my bike. read more

Super awesome customer service in the phone and in person! Glad they pre anticipated the need of bikes so they still have inventory and selection. read more

I happened upon this bike shop while waiting for a table at Chow. They have all my favorite brands: Orbea, Trek and Cervelo. Usually I have to drive to different stores to see all 3 types of bikes. Prices seemed reasonable and the staff were friendly. I didn't purchase a bike at the time but I would definitely go back. I've been biking for 10+ years and have had Orbeas, Treks, Specialized, Cervelos over the years and have been to many bike shops in SF, Marin and in the east bay. read more

Like so many bike shops in the Bay Area, this is a dud. My new bike was making an annoying noise and I wanted it fixed. The shop I bought it at was not able to do so. I took it to Sharp, told them I thought the noise was coming from the back wheel but I wasn't sure (I'm not a mechanic!), and asked them to call me if it looked like the job would be expensive. I get no call, just a text to say it's ready. So I go to pick up the bike and the bill is .. $150!!! No new parts at all, just labour at a ludicrous hourly rate (note: the bill was not itemised as it would have been at most shops). $150 is $25 more than what their website says they charge for a deluxe tune. It's about what I paid in Oakland for a full tune-up on an old Bianchi that included several new parts. The mechanic explained what was causing the noise and what he'd done. This boiled down to: 'I put in a bit of lube, but it's not guaranteed to fix it.' And your fee? One hundred and fifty dollars. But that's not the worst of it. The worst of it is: they didn't even fix the noise!! I went for a ride on Mt Diablo immediately after I picked it up. The noise started again, albeit quietly, as soon as I got on the bike. By about mile 3, it was as loud as it had ever been. And it was clearly coming from the front wheel. What happened, guys? Did you not ride the bike to check whether my guess was right? Did you not ride the bike after you'd worked on it to see if the noise was actually fixed? Did you really just charge me $150 to work on the wrong wheel, or to fix just one when both were bad? Total rip-off. Update: downgrade from 1 star to 0. This guy's diagnosis of the noise was also wrong. I took it to another shop and it was just the tape, not the rim sleeve, as he said. He told me the rim sleeve wasn't welded and was moving around when the wheel turned, but it was welded after all! So $150 for a false diagnosis and no fix. Unbelievable! read more

Matt and hes team at sharp assemble a duet bike for one of our wish kiddos and did an AMAZING job. Thank you so much for helping us by putting together the wheelchair bike and granting a wish! -Make-A-Wish, Greater Bay Area read more

Sharp Bicycle - Bikes Near Me - Lafayette, California

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We didn't end up purchasing our bikes here, but want to acknowledge them for their great service and expertise. Awesome customer service from Matt!!!! Very helpful and knowledgeable guy. My husband and I stopped by since we were in the area and have been in search for hybrid bikes for fitness/leisure. We both do not have a lot of knowledge about bikes, but after speaking to Matt we learned so much and now have an idea of what type of bikes we want. He also provided us recommendations of places to go biking in our neighborhood since he used to live in the area. We were able to test out a couple bikes but didn't find bikes that we loved and they were limited due to the increase in demand of bikes during the pandemic. Nonetheless, we will be back for our bike accessories. Thanks again,Matt! Appreciate your help. read more

I've purchased a couple of bikes here. Outstanding bike store, great service, and safe protocols during COVID. Matt recently went above and beyond helping me. They are a little low on inventory because business is good and they are still overly nice! This bike store really fits amazingly in this friendly community! If it's busy you might need to wait outside but they have a tent. read more

I had an excellent experience at Sharp Bicycle. I received bike tune-up service on two bikes and new tires on one. The team at Sharp (Matt and Devlin) informed me of the process, timeline, and cost within a few minutes of entering the shop and my bikes were ready within the week. But what really stands out to me is that I returned to the shop a few days later w/ a question re: an issue I was having w/ a different bike and Matt answered my question and fixed the issue on the spot! Thank you Sharp for a great experience! read more

Asked about bike racks and was directed to front of store as male went back to conversation with others. Took a quick look (everything in boxes) and walked out of the store. Horrible read more

Sharp contacts me 8 months later!! Wow, like you guys really care! No, I'll stick to Pegasus bikes! Chris treats his customers very well, and there is zero attitude from that shop! Like I said 8 months ago I will never shop at Sharp's Bike shop again unless you want some mechanic with a know it all begrudging attitude to help you! read more

Nice place, I had my elderly bicycle serviced here to the point of it no longer being worthwhile. They have some particularly expensive bikes on the floor, but are definitely not in the business of trying to oversell. I'm still in the market for a new road bike, and I'll probably come here when I finally get around to it. read more

Sharp Bicycle - Entrance on a sunny day. - Bikes Near Me - Lafayette, California

Very overpriced and not very friendly service. Every question you have will likely be met with a condescending response as other reviews will confirm. I recommend avoiding this place.. I will not be returning again. read more

Matt and his team at Sharp Bicycle are top notch. I bought my new bike from him in April and have logged thousands of miles since then. His tune ups are top notch, his team friendly, and his expertise apparent. If you ask a question, you get a straight answer. Even during the pandemic, he turns around work fast, and is communicative about expected return dates. I cannot recommend Matt Sharp enough. He's the LBS (local bike shop) we all need in Lafayette! read more

My kids and I are grateful for the help the team at Sharp Bicycle provided configuring the last parts of my bike trailer (which I did not purchase at the store) for FREE. They took the time to help me despite having multiple customers to serve at the same time. This was such a kind gesture as the trailer was not simple to configure and needed some tools I did not have and a lot of elbow grease. My boys are thrilled to have the trailer work. We will definitely come back to buy a balance bike and check out the cool electric bike models! read more

Rude, condescending, and didn't even fix my son's derailer properly. At pick up, snapped at my son not to touch his own bike! They were most concerned at where we bought his Trek bike since it wasn't from them. I wish I had bothered to read the reviews before being subject to their horrible customer service. Save yourself the pain and go anywhere else. read more

Had to replace a screw in my cleat today Got it done --quickly. No charge . Can't beat the friendly service.

Do not take your bike here. The customer service is terrible. There are a lot better options nearby.