Had a great experience with a bike fitting with Dean today. Dean was very experienced in…read moreperforming the bike fitting and friendly. Dean was interested in what type of riding I do and issues I was having with cycling. He performed measurements, took photos and videos of how I ride and what could be done to improve my setup on my bike.

Absolutely the best service , support and advice . My son rides at the PDJ and if he ever needs a…read morerepair he knows he can just get his bike to Superfly and they will help him . I highly recommend Superfly for your new bike and repairs .

Danny at the bike shop is a genuine dude and someone who I can trust with my bike! Highly recommend…read morethis bike shop and I think it is very underrated and slept on.

I'm updating my previous review because Abraham Baiza went above and beyond to make things right…read more During my first two stringing experiences, I unfortunately ran into quality issues, including one racquet that was missing a string. It was definitely frustrating, but Abraham took my concerns seriously from the beginning. He personally reached out, apologized, offered to restring my racquet free of charge, and even provided a gift card for the inconvenience. What impressed me the most was that he didn't just fix my racquet--he worked to improve the process. When I picked it up today, I noticed they now attach a label showing the string type, tension, date, and stringer. That tells me they're focused on preventing mistakes in the future, not just fixing one complaint. Every business can make mistakes, but not every manager takes ownership the way Abraham did. His professionalism, communication, and commitment to improving the customer experience earned my trust back. Thank you, Abraham, and the Sports Basement team. I'll definitely be back for future stringing and would recommend them to other tennis players.

I Went inside to ask if I could borrow a tool to tide a loosen screw quickly. Staff led me to the…read moreback and ended up charging me full service of 30 dollars for 10 second of adjustment. In no world this should deserve more than a star review.

Needs some customer service training. I give it 0 stars. Went in to purchase a bike and there were…read more2 employees and no other customers. Never even said hello. To bad. It looked like they had a good selection.

Stopped in and saw some awesome bikes, an employee there named Chad was very very knowledgeable and…read moreextremely friendly. Give the shop and Chad a visit , you won't regret it

I would not recommend buying a bike here. The cashier was nice but the manager was super rude when…read moreI asked about the $75 charge for a shipping fee for a bike I bought in the store(noticed it on my receipt after I paid). Go to any other bike store like trek or Mikes bikes if you buy a bike. Other bike stores don't charge that fee(I called and asked) and the workers at these other stores actually care to please their customers. Wouldn't be surprised if this place doesn't last much longer with their bad customer service. This is my first yelp review ever. I created this account just to post this due to the rudeness I received.

I had an awesome experience working with Brian at Trek. I came in with a lot of questions and ideas…read moreabout how I wanted to set up my bike, and Brian took the time to really understand my riding style instead of just trying to sell me upgrades I didn't need. He helped me dial in my Trek Fuel EX 9.8 with recommendations that actually made a difference for the type of riding I do. We discussed geometry adjustments, tire choices, cockpit setup, and overall fit. Brian rides himself and clearly knows what works in the real world, not just on paper.

I needed help with switching the freehub on my wahoo KICKR V5 from shimano to sram. I called to…read moreconfirm they had the part I needed, and brought the trainer in. They were very friendly on the phone and when I walked into the store. The service depart installed the free hub and my cassette while I was waiting. That is awesome customer service! I will be using this ship to service my bicycles!

This review is a little overdue, but I wanted to give a huge shoutout to the incredible staff at…read moreREI! Their customer service continues to be second to none. A special thanks to David and Will for taking such great care of my bike. They performed a complete tune-up, installed a pair of brand-new Panaracer GravelKing tires, and replaced my pedals. I dropped my bike off in the morning, and it was ready by the end of the day. It rode like new, and I couldn't have been happier with the quality of their work. I've always been a big fan of REI because they genuinely provide personalized service, especially for us cyclists and outdoor enthusiasts. This location is an excellent example of what makes REI so special. Over the years, I've purchased much of my hiking and camping gear here, including one of my favorite Trailmade sleeping bags, which has accompanied me on many adventures. I also appreciate REI's quality Co-op branded products, reasonable prices, and the fantastic sales they offer throughout the year. If you're looking for knowledgeable staff, outstanding bike service, and quality outdoor gear, I highly recommend this REI location. Cheers!

I have been to this location countless times and enjoy seeing the merchandise and visiting the…read morefriendly staff. I especially enjoy the shoe department. However, I'm still mad that they don't put hoka shoes on sale. They have a great selection of name brand items here. I always wait for good sales because otherwise it's pretty expensive. You can also get a credit card where you get tons of money back. I think I have hundreds of dollars that i've stored up waiting to buy great merchandise Thanks for being such a good asset in our community. Special shout out to the athletic ultrarunner and knowledgeable staff member, Julian. He sometimes teaches classes on running and trail running. Don't miss it-' he is priceless resource.

This is what a bike shop looks like in my mind. Trek met every expectation. As a first timer with a…read morenew found hobby, I wanted to make sure I got the right parts and service for my bike. I hadn't called ahead but for a simple tire and tune replacement it was an easy visit. It was a tad busy on a Saturday afternoon but everyone was taken care of promptly. As a walk-in I didn't expect same day service and was prepared to leave my bike for the day, but I got lucky. They offered free water bottle in the mini fridge while I waited for my bicycle to be serviced. The bathroom was clean. There's plenty of inventory of various bikes and accessories. The staff is knowledgeable and friendly. Parking lot is a good size. I'll be back!

Place is great, lots of bikes to choose from, the only problem was that while the guy that was…read morehelping us he kept telling us ill be back, and went to help 3 other customers, I was dude im here to buy a bike and a bunch of accessories. Then after we selected a bike and accessories they told me they would install all of them which they did, but took waaay longer than what they said. A bike purchase was a 5 hour ordeal we arrived at 12:30, left at 5:30 . Overall i am happy with the purchase. Guys need direction and how to run a business.

I came in to bleed my brake and it was just spongy and they bled it but they told me the calipers…read morewere "shot". This bike was working fine before and now when I brake it squeals like crazy. They still charged me 40 dollars for nothing but making my brakes worse.

Always a great experience here and an onus to support a local biz. Tire change is now $25read more