Great doctors!!!! Office staff nice Easy to talk to. Clean. Takes their time with you. They have…read morethe latest equipment.

I have been going here for many years and the staff at Dr. Gartner & Galstian have always been…read moreprofessional, thorough and caring. This practice makes you feel like you are part of a family- especially the front desk staff. Everyone is so welcoming! I highly recommend Gartner & Galstian for your eye care.

-- This place deserves One STAR Review --…read more A true review matters most when things don't go right the first time -- especially when it's something as simple as reading glasses. I came here for glasses meant for reading, not for driving, yet they made them completely wrong. I brought them back for correction, and after waiting two weeks, I was called to pick them up again -- but the issue was still not fixed. The glasses are way too thick and heavy -- they look like coke bottles. When I brought this up, the doctor and staff blamed "material differences" and even said I might need a new quote to fix it. That's not acceptable. My vision is perfectly fine; I only need glasses for reading, yet they got it wrong twice. I also mentioned that my previous pair was purchased here two years ago with the same prescription, so why are these new lenses more than double in thickness? Their explanation was that my old pair was "progressive" and the new ones are "single vision," which doesn't justify the poor quality. Overall, a very disappointing experience.

Optician Christina was incredibly helpful when I called to ask if they could repair my broken…read moreglasses, even though I am not a current client. She knocked it out of the park! She invited me in and provided excellent service. She made the repair, provided helpful answers to a few questions, and so kindly offered cleaning spray, a cleaning cloth, and a case. Optician Tony also provided info re: Meta glasses and helped me try on multiple pairs. Two thumbs up to the fabulous team at Focal!

I have never forgotten to pack contacts before, but upon landing in San Diego I realized I did this…read moretime. After going to two other shops that wouldn't help me, Lulu at Poway Eyeworks came through. As a photographer, my trip would have been ruined without their help! The whole vibe of this company was very caring, putting short term profit aside and support of a customer first. That is the positioning of a company that will be around for a long time and inspire people like me to give them rave reviews!! Many thanks for helping me in an hour of desperation! And my trip was a success!!

Customer Care & Customer Satisfaction!!! Friendly, patient,…read moreprofessional & extremely helpful!!! Always supporting Local!!

Hailey C. at Carmel Mountain Vision Care Optometry is an absolute superhero who speedily crafted…read morereplacement lenses in a pinch before a big trip of mine, pairing her unmatched professional skill with a super friendly and delightful attitude - thank you SO MUCH!!! 100% absolutely recommend!! ~see~ you later!! :)

Cautious! This place over charge! They've always been on the pricy side, but when service is good,…read moreI was willing to pay. But not anymore, good doctors like Dr Reeder and his assistant Lisa were all gone! Office staff used to be nice and all changed to a bunch of arrogant, incompetent and rude crew! The culture of this office completely changed. Here is what I experienced today, my daughter and I were getting new contact lens and glasses, the girl Heidi who was helping me presented me a bill of $997. I swiped my credit card and paid. Then I asked for a receipt printed, she said she can email me, but given my past experience with them where they never emailed me receipt after I leave their office, I told her I can wait for a printed paper receipt. By the way, in the past, they always charge and print you receipt at front desk right away, now they don't want to give you receipt at the time of payment, I am not sure if this is legal, but certainly Intentional! 10mins later, she came back and told me that due to our two insurance coverage, she over charged me and the sum should be $923 instead. So she voided the $997 charge and I swiped my card again for $923. After that, another few minutes later, she brought me printed receipt, showing the sum is $882 instead! I asked her why the receipt shows $882, but she charged me $923? She then went back and sitting with that office manager (I don't know her name), after 15-20mins, she came back and presented me a receipt of $923. I asked her if she can show me the $882 receipt she showed me earlier and I want to see what was the gap? She refused to do so, told me the $882 receipt was gone? Exercise me? You shredded the receipt while trying to fix it so you can charge me more? She said, it was their mistake and they were charging me based on my last year order. I don't believe that and I insisted that they pull it out from the desk they were at, or computer system to explain to me the difference and what was the mistake. She went back to behind the office manager and does not come out anymore. I waited 30 mins and she is not coming back and that office manager who was siting there does not want to come explain to me about the three billed amount. I advised another client of theirs who were picking up glasses at the time to make sure they check their receipts! And that office manager got upset and told me that she can refund me the entire transaction, and I can't get glasses from their office. I said yes please, but since I have seen the doctor and I have 15 years of medical record here, I want to see the doctor and get all my medical records released from them. She told me I have to pay for the doctor visit to get the prescription. I have no problem with that, but I need to see the doctor before I leave. I waited another hour or so, finally Dr Sanders came and brought me and that office manager to his office. I explained to him what I had experienced, and she said the $882 bill charged $25 less than the right amount. Come on, $882 plus $25 is $907, right? Not the $923 they charged me. It was not the small difference in money, it was the deceits behind these operations, they completely lost my business and I will never go there anymore. Please make sure you look at your bills, and they OVER CHARGE! Be careful, good doctors are gone, good staff are gone, this place does not deserve to go back at all. Take your business elsewhere please. You need to respect your money and yourself, stay away from this group of dishonest people.

I too my son here to get his annual eye exam and our experience was very pleasant and efficient. I…read morewould recommend

I needed comfier glasses, and they had the best selection in the vicinity. I made 2 visits, and I'm…read moreglad I did because this is the best optometry office out of maybe 7 I can recall. Dr. Wang and Jessica were knowledgeable, kind, honest, and genuinely cared about my best vision experience. At other offices, I've felt hurried, pressured into different sales tactics, unable to ask the optometrist all my questions, and a shift in attitude when they realized I wasn't going to dish out $ on their dated frames. This place was the opposite of all those bad experiences. They had the best frames and best attitudes. My eye exam was very pleasant, even with the eye blower. The office was clean and cozy, and I never before felt a prescription and eyewear more tailored for my comforts and day to day life. All in all, I really appreciated feeling reassured rather than hearing a sales pitch and/or being rushed.

I've been coming for three years and I have a great experience every time with Dr. Chain. She is a…read morewonderful doctor; she's devoted to her patients and provides quality care. She makes seeing the doctor easy, seamless, and often fun in conversation, I will be coming back! :)

Had an amazing experience today just walking in. Our family was in the area for dinner and stopped…read moreby on whim to explore potential options for children's glasses. The location is joyfully designed to welcome you in and the ladies we met representing the business could not have been kinder. They provided top notch communication and service to us ... even though we literally walked in off the street. I think we had the fortune of meeting Ms. Paige (optometrist) who went through her inventory to try and help us identify solutions for a child with a growing head and asian nose (read: big head, no nose bridge, baby cheeks). She gave me a lot of helpful information, presented solutions from her inventory (pulling out eyeglass samples from on the floor and in the back!), and helped to appease some frustrations I brought. (Specifically, it is VERY hard to find good glasses for kids and to understand your options.) I truly appreciated her professionalism and support. We left with helpful advice and options toward a solution. She went the extra mile to confirm our insurance and budgeting options. I would definitely recommend this business to help better understand your eyeglass and optometry needs. We may be back to purchase the eyeglass from her and become her next patients!

I had been going to Mira Mesa Optometry for over 15 years with Dr. Guiang and always had a great…read moreexperience. I recently found out he left after the clinic was bought out (by Total Vision), but since the location is convenient for me, I decided to give one of the new doctors a try. Dr. Ma was nice enough, but the entire experience felt rushed and very impersonal. Instead of actually performing the usual vision tests for near/farsightedness, color vision, peripheral vision, etc., I was basically just asked whether I noticed any changes in my vision. I wasn't even asked to read the eye chart, just if it looked blurry or not. She glanced at the retinal scan, said everything looked fine and my prescription was probably the same, then sent me straight to the glasses sales department. The entire appointment, including the technician portion, took less than 15 minutes. It definitely felt more focused on moving patients through quickly and selling glasses than on providing a thorough eye exam. If all you need is a quick prescription update, this may work for you. But if you value a doctor who takes their time and does a comprehensive exam to make sure nothing is being missed, especially as we get older, I can no longer recommend Mira Mesa Optometry under its current corporate ownership, Total Vision .

I finally got a refund but it was months later with a response that their system was messed up and…read morethat's why it took so long.

I wear computer glasses for work and hadn't replaced them in over 10 years, so I felt it was…read morefinally time to use my vision benefits for new glasses by the end of the year. I came glasses shopping here in late December after shopping at least 5 different glasses retailers around the area that accept VSP insurance. I was having a hard time finding retailers with frame selection in the $100-200 range, many had frames that were much higher in cost. My experiences shopping at other retailers were either with staff that didn't seem interested in helping, or were blatantly trying to upsell more expensive frames and lenses. After an exhausting and last-minute search, I came here and was immediately welcomed by friendly staff who were more than happy to assist in picking out glasses that might look good, despite how busy the end of year rush was. They were really helpful and patient while I went back and forth between a bunch of pairs, and helped me pick out a pair I was happy with that was within my budget. They got my order placed that day. They were ready within the estimated window and the pickup process was easy and I was on my way. Very happy with my new glasses! Would recommend shopping here if you like having a little assistance and if friendly, no-pressure service is important to you!

Rachel and Autumn are the best! I was caught in a jam without contacts for a wedding this weekend…read moreand they helped me out! I couldn't be more grateful, highly recommend!