Everything went well! Bill Tobis was great. Professional, pleasant and full of information. We are…read morevery pleased with our experience at Harrison's Marine! Definitely would recommend them!

Disappointed. Not with the Mercury Motor we bought but…read morewith some of the personnel. Let me explain: We met their sales manager Bill Tobias last August with a plan to purchase a new 115hp Mercury outboard. Seemed like a nice guy. Responsive and enthusiastic. Decided to postpone till early in 2026. Called in early February. All good. We put down a deposit ($2k ... not small) to get the process moving. We gave specific timelines and, though earlier than expected, it worked OK. Still good. Did all the financing with Marisa Frank. She was excellent all the way through even apologized for some little things the finance company called for late. She was very professional. Motor installed. Seemed great. When we left the boat, I asked them to "please charge both my batteries AND grease my trailer wheel bearings!" (Common procedure with boats). I was told no problem and Marisa even noted it on our service chart. After a couple days we were notified the boat was ready. We drove up (200 miles) to pick it up. Stayed the night to be there in the morning. Got there and boat was ready. Then we learned of some options no one mentioned earlier and expressed our interest. They were able to add the option curbside and we took the boat. As we mentioned to them prior to giving them the boat FOR the install, we weren't ready to put the boat in our slip at the lake, so it was going back into our storage facility. No problems were anticipated. 2 weeks later we went back to get the boat. We picked it up from storage, prepped it, hauled it to the lake, and went down the ramp. Dipped her in ... turned the key ... nothing. Tried all the tricks. Nada!! Batteries both dead. Called Harrison's and spoke to Bill Tobias. Guess what the first thing he asked? "How old are your batteries?!" Not ... OMG, I'm sorry. Bring it in and we'll take care of it. Nope! "YOU DID SOMETHING WRONG!!!" "IT'S NOT OUR FAULT!!!" We'd just spent well over $15,000 with them. That may not be a lot to them but it is to us!!! Now, the icing on the cake!!! We pull the boat up the ramp. Haul it back to their shop. I walk in the door. No, I'm not happy but I'm not screaming or cursing. Marisa AND Mr. T are both at the counter and both on the phone with different customers. Marisa acknowledges me. Be right with you. Bill ... nothing. No eye contact. No head nod. Nothing ... kinda like the batteries. Marisa finishes first. How can I help you she asks. (Now, remember, we called in from the lake 15 min earlier and talked to Bill Tobias. The Bill Tobias, still on the phone, 5ft away from me and now ignoring me). I tell Marissa what happened. Guess what's the first thing she says, "I'm sorry this happened and I remember you asking us to do that!" At about this moment, Mr. Tobias finishes his call. Gets up. Walks by me and ... absolutely nothing. Am I crazy to be absolutely pissed at this? I'm not even angry about the inconvenience we were caused ... just this miserable failure at basic, common courtesy!! So unprofessional. I highly commend Harrison Marine's Marissa Frank for her exceptional customer service AND using her talents immediately!! for Marisa. I tried to find an owner or GM or ??? but apparently one doesn't exist so, bo where to voice me displeasure in house. Just a suggestion from someone who spent a great deal of their working life in customer service ... always lead with "I'm so sorry this happened to you and the inconvenience caused! Let's see what I can do to solve this problem!" Everyone backs off to that statement. Anything less and the fight is on. Too bad ... I was hopeful!!

Week on Lake Shasta saved by California Custom Trailers and Powersports. My SeaDoo swallowed rocks…read moreon a Wednesday afternoon (7/9/25), called Calif Customs they said bring it in they have an opening on Tuesday (7/15/25), fully booked until then. I explained I would be leaving the lake Sunday so that wouldn't work. Service Manager said bring it in today we'll see what we can do. Got there an hour later and they pulled mechanic off of another job to work on my issue. I thought I'd have to leave for a day, mechanic asked if I'd mind waiting about an hour. They not only fixed, hooked up trailer to my truck and I was out of there in less than 60 minutes. It cost half of what my son paid in the bay area 6 years ago for identical work. These guys are great, entire staff friendly and just wanted to get us back on the lake. I could not have been more pleased, especially since it cost much less than I was anticipating. Great business, highly recommended.

The correct part was ordered and the service department worked me into their busy schedule.read more

I ordered 4 spark plugs last October and they still haven't shipped them. I've called several times…read moreand spoke to the owner Chris and he said he would get them out that day which was months ago. I would not do any business with this shady business.

They fixed my Honda outboard and it cost me a lot less than I thought it would. We'll go back when…read moremy Honda needs it.

Over 40 years of service and outstanding work! Integrity, Honesty, and they stand behind their…read morework. They look out for YOU as the customer even if it is not what you want to 'hear' (the bad news)...the good news is WPM is a great 'marine doctor' that can practically repair or replace what has been broke or has been lost. Craig and his team do an OUTSTANDING JOB for all customers to see where the root of the problem happened (e.g. Review of old parts after repairs). This is what I call old school customer service when you show me what you replaced and what was broke...taking the time and explaining. Thank you WPM!! And Thank you to Ms. Donna!! Her customer service is genuine and so sincere!! Your skills and knowledge with the shop are invaluable!!! There isn't enough good things to say about WPM!

My repair estimate was $1000 but the actual Price for my repair was $1430! I did not receive a…read morephone call telling me that it would be almost 1 1/2 times more than the estimate. A heads up would've been appropriate. The shop hours of 9 to 5 Monday through Friday make it very difficult to drop off or pick up your boat or motor without having to take a day off of work. I took a day off work to drop off my motor and I had to send my daughter to pick it up so I would not have to take another day off Three weeks later when my motor was finally ready, I paid for it over the phone and let them know my daughter was going to pick it up. I asked them to please help her secure it in the truck I will make sure there are straps provided. I was told they would take of care of it When my daughter went to pick up the motor she asked the service man to please use the straps she had to secure the motor to the back of the truck so it would not roll around. He looked at her like she was crazy, used one strap haphazardly and as soon as she pulled out of the parking lot the motor rolled to the other side of the pick up bed. Their lack of concern for my motor I just paid them over $1400 to repair was horrible All in all very disappointing I will not be returning to this shop

Went in looking for a part, Never got back to me. My impression they are more about boat service…read moreand repair not so much parts. Very pleasant folks just didn't follow up.

Always a great experience and great customer service. Highly recommend going to shorelineread more

This is the worst place I've ever encountered. Owner Scot is a con artist and lies, lies, lies and…read more knows just about everything in life. Very rude and will quickly hang-up on you when you call wanting answers. I bought a 2017 Odes...(First mistake) demo/floor modle with 30 something hours in February 2018. It completely broke down on us in May driving down our neighborhood 20/mph and had to be towed back home then...back to Motor World West. Prior to May it was at Motor World West 3 other times with problems. It has now been sitting in his shop since May of 2018 today..is September 27th. No calls are ever returned and when you reach one of the 3 guys who sadly work there, they tell you the parts just shipped.....and.....months later......still broken unusable UTV at Motor World West. Does not stand by his product and only cares about selling you something and making money....ODES Industries is as crappy as Motor World West....buyer beware. And if you ask for a refund, his answer is..."I WILL NOT DO THAT, AND I WON'T TAKE RESPONSIBILITY FOR ODES PRODUCT!" Ha...

Avoid this place. I consigned my utv there and they were supposed to keep 10 percent of the sale,…read moreinstead they kept a 100 percent and I never recieved a penny. They don't stock anything advertised online.they do stock ranch pony Junk. This place is a disgrace to the offroad industry. I ended up at Elk Grove power sports and got exceptional service from there sales department. I'm a proud owner of a new Can Am Outlander.

Never and I mean NEVER take your lawn mower to be fixed here…read more Buy a goat instead. Larry ( the owner) hasn't been available for a while, so he has this other guy working for him. This guy is so slow that I could have walked to Ukiah and back before he even got started. The shop smelled like pot, and this man was so stoned I took my mower back and bought a new one. Im no 12 stepper but, geez, sober up, homie. Big NO

From the owner: Repair and rebuilding of small engines, motorcycles and marine, Custom fabrication, Welding,…read moreChainsaw repair service and sharpening, Log splitter repair and service, marine repair and service, Sales also in all come by and check it out for your needs.