We experienced an extraordinary pool remodel with Shasta Pool Remodeling from start to finish. My first contact was with Brent whose positive personality puts one in a responsive stance immediately. He laid out a several steps process each step requiring an inspector to follow up and had on hand an array of tiles to choose from. This gave me a confidence where i didn't have to worry of what problems may arise. Compared to two other companies I received quotes in an invoice that pretty much said so much for the floor and so much for the tile but believe me there is much more to be concerned with of items that may need to be added to the cost later and Shasta covered them all in their contract. This included a pressure check, filler valve and skimmer replacement that required a one-foot cut in the pool deck to gain access for the new one that was a major undertaking and included in all remodels and in their estimate. Just for information years ago we had a major pool leak, and it was in the skimmer. The crews were quick, efficient courteous and left the area spotless after each process. The tile person was obviously a real professional that was concerned about details. This was the real deal with no extra cost from the estimate and just a beautifully remodeled pool. read more

Warranty service is horrible. They do not return calls or texts. Warranty work is not their concern at all.

I'd give less than 1 star on Customer Service, Construction, and Warranty Work if Yelp allowed. Be very wary of Shasta, you get a ton of promises about premier service, smooth construction, and top of mind follow up. None of this is true. My pool, during the winter, took 5 months to complete, all due to poor construction management. Now that the pool is done, I submitted a warranty ticket for 1 loose tile for decking and 4 dead landscape plants, all within my 90 day warranty. It's been 2 weeks and NO FOLLOW UP from Shasta. So it's evident, warranty works the same as new construction. read more

WARNING TO CUSTOMERS!!! I contacted Shasta Pools to obtain an estimate for weekly pool service. After receiving the service agreement, I carefully reviewed the terms before signing and had several questions about conflicting provisions. One provision authorizes Shasta to charge customer's credit cards for repairs under $50 without prior customer approval, while another stated that customers would be contacted for approval before repairs were made. I asked for clarification regarding these conflicting terms, as well as several other provisions in the agreement. Rather than answering my questions, I was promptly informed that Shasta was suddenly unable to accept new customers because they were at capacity. I can't say whether the timing was coincidental, but I found the experience disappointing and unprofessional. I believe any company asking customers to sign a legally binding agreement and keep a credit card on file should be willing to answer reasonable questions about its terms before requesting a signature. Read the service agreement carefully, ask questions, and make sure you fully understand any authorization to charge your credit card before signing. I will NOT use Shasta. read more

7months and still things going wrong with this pool. $150,000. Hot tub isn't working. Fountain not working, they left stuck all on tiles!! They won't answer calls or emails.. zero stars from this very unsatisfied customer.. Any other pool company has to be better and more caring for their clients.. read more

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I wish I could give zero stars. Absolute Nightmare from Start to Finish. I made the mistake of hiring Shasta Pools in Phoenix for a new pool installation, followed by their "premium" weekly maintenance and service package. What a complete disaster.The installation was horrible from day one. Multiple delays pushed the project back months with little communication and constant excuses. When the pool was finally "finished," it was riddled with issues. I should have known then that this was going to be a nightmare. I pay extra for their more expensive weekly pool service, trusting them to handle everything properly, including chemical balance. Within just one year, the heater failed completely because the chemicals were way off. Now, barely a month later, the brand-new heater is broken again. Shasta Pools has been nothing but stress, excuses, and expensive repairs since day one. I would never recommend them to anyone in Arizona. Do NOT use Shasta Pools. read more

The planning process was great, everything after that went down hill. I'm so disappointed and angry, even had the president come out and nothing was fixed besides my deck. Have a pool with is 1/3 lit up with my pool light, plus all the crap i caught that wasn't done / or done correctly. Definitely won't recommend read more

In 2-1/2 hrs, Kaden had our filter and water leveler replaced and installed our pool light color changing light. He is efficient, courteous, and competent. If he's a representation of the company, I am well pleased with their workmanship and longer waranties. I recommend. read more

Shasta put in our pool in 2012 and they have provided service ever since. They are always knowledgeable, efficient, quick, and helpful. I feel very lucky to have their support whenever I need it. read more

Pop up heads replaced...great service! I have a Shasta pool and love it for many years!!!

Chip came out and replaced our pop-up gears. Now the pop-up heads are functioning again. Everything went very smoothly. Also, he was able to come out within a couple days of me calling Shasta. I'm very happy with Shasta and with Chip. read more

Excellent project execution. I'm glad we selected Shasta Pool for our renovation. Each segment (drain, chip out, tiling etc. was performed as scheduled and done well. read more

Shasta Pools - Renovated Pool - Pool & Hot Tub Service Near Me - Phoenix, Arizona

Terrible customer service and sad to find out what you actually paid for and thought you had a warranty all ends up not true!! Will not recommend shasta pools no more read more

Love out pool and the designer was easy to work with. The pools great and we feel well taken care of.

Worst pool company in the USA. They lie to you constantly. The communication during the build is horrendous. The customer service after the build is horrible! You spend $45,000 on a pool and they want to charge you $160 to send a tech to answer a question that can be answered over the phone! Ridiculous! Never ever use this company! read more

Lifetime Warranty is no good. They will find a reason to not warranty their parts. Lifetime warranty does not mean life time it is just a sales gimmick. I would not recommend this pool company to anyone. They are a ripoff! BW read more

Shasta pools is the worst pool company to deal with. I would strongly recommend NOT having them build your pool unless you are prepared to oversee every facet of the build.They do poor work and customer service is a joke. read more

Requested service. Person on the phone was rude and not willing to help. Found Splashtastic pools and haven't looked back.

Shasta Pools have always provided a great product and excellent service. My technician Mike, was very knowledgeable and took the time to educate me on how my pool system works. I highly recommended Shasta pools to create a beautiful oasis in your own backyard. read more

Shasta Pools - Shasta pools helped me create my backyard. Thanks for your excellent service. - Pool & Hot Tub Service Near Me - Phoenix, Arizona

Stay away from this company. We have a Shasta pool 23 years old. The pop-up from the cleaning system came out of their location. I BOUGHT NEW POP-UP.5 of them getting the # from the old one's that were floating on surface. It has been verified they were the right ones ! Special order from Shasta not the same store !!!! But Shasta will not send their diver to re-install the new ones !! Because i did not buy them from this location LOL .Where is customer service ???? It is OK to have them build the pool but they can not service you properly after the fact. Be aware.... I also wanted them to service the pool equipment so it was not an inexpensive visit !!! I will not recommend this business to anyone , read more

They are absolutely the worst. Do NOT use. Use the crew hanging out at Home Depot if you want a job, DONE! They do not have any quality controls, they continuously LIE ( I have proof via my cameras), no customer values, don't return calls, job still not correct due to their errors and will not do anything even though OUTSIDE their contract! DO NOT USE THIS POOL COMPANY no matter how much the new home builder giver you credits! There is a reason they give you a "credit"! It's terrible they just can't get a hole with concrete done correctly and employee so many incompetent people. Awful read more

After our initial issue with the service department, we had someone from the shasta warranty department reach out to us and apologize for the miscommunication. They did indicate there is no charge for service visit for an item under warranty. We are pleased they followed up. read more

Had an examination of my pool by Shasta. Was to receive an assessment of physical construction and overall operational issues. 3 weeks No report, No contact followup. I placed 3 followup Texts, add'l 3 phone calls. NO RESPONSE, GHOSTED. I provided CC # for Service charge. Terrible Waste of time and effort for naught. No concern for Customer. Would highly recommend Not using Shasta Pools. read more

I had my Shasta Pool built in 2015. The popups have a lifetime warranty. The tool to remove the popups was made of cheap plastic and broke before it got even one head out. My pool guy's metal tool got 4 out before busting. I live an hour away from Shasta Parts department. Nevertheless their policy is to only replace broken parts in person. I spoke with Tory Woodward who is allegedly a warrant manager. In less than a week he forgot about a 20 minute conversation we had and didn't remember the texting chain that included a video and pics. I asked the female that told me story doesn't remember me if story was at work today. She said she just came from his office. I asked her to call him over so I could refresh his memory by showing him the call log and text chain on my phone. She immediately capitulated and gave me the part that was promised. Although I got what I wanted and I understand they need to conserve profit, they need to keep a few things in mind. My pool build was just shy of $50,000. Nickel & diming me to death is only going to cause bad feelings. They were bad enough for me to write this up and warn people to NOT use Shasta Pools. Use anybody else and I recommend you ensure non-proprietary parts be used. Shasta screws their customers with only using proprietary parts. read more

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I am a customer of their weekly care for my pool. they never have done a good job at all!! and they don't even call back when you want to complain! my pool is green now and covered in moss!! yet they still ex to get paid! do not trust them at all!!! read more

Shasta built our pool in 2004. We used Shasta to remodel our pool around ten years ago. We've been using Shasta for all repairs since 2004. Today we called to have a cracked PCV pipe repaired. The earliest appointment was three weeks out and they requested a credit card to hold the appointment. Obviously Shasta is not adequately staffed and doesn't value long time customers. We deserve better. read more

Was going to request service, but they haven't returned my call and it has been at least two weeks. I guess once the pool is in, you are on your own. read more

I worked with Craig Miller and his technician Ray. They installed a pool heater and remote control system. I couldn't be happier with my choice of going with Shasta. First of all, Craig came out next day when I asked for a quote. This was in the middle of the pandemic and another company I contacted didn't even want to come out at all and just asked me to send pictures. Craig knew exactly what I needed to control the pool remotely. He has experience with it and didn't try to oversell me a system with bells and whistles I would not need. Ray was very good at getting the system installed and explained to me how to operate it. Best of all, when the we had a problem with the water heater 8 month later, Craig was extremely responsive and Ray came out the next day and fixed it (it was just a blown fuse). Craig also went above and beyond helping me to troubleshoot a connectivity issue that ended up being a server problem at Pentair. We love our remote system and highly recommend Craig Miller and his technician Ray at Shasta. read more

had our pool redone by shasta with a product called quartz. it is garbage. it looks like crap and after it was finished they sent me a disclaimer stating as much. the only reason they sent a disclaimer is because they know its a crap product. why else would they send a disclaimer??? the product is from a co. called pebble tech. on their website it says the product is better than plaster, and it is uniform when installed. both shasta and pebble are liars, especially the salesman who sold us on the product, "it's beautiful, you'll love the way it looks" don't EVER have your pool done by shasta, they are a lieing pool co. and we are out 11k.... read more

I bought a brand new home and reached out early in my buying process to see about getting a quote for a pool. I never got a response. I left voicemails and an email. Fast forward, half way through, they reach out via email and I respond, I got no response back. Then just shy of a week ago, I get put into a group email thread with other potential customers and the tech responds to the group and says they have a meeting with someone in surprise (I felt the hidden language was stop trying to get me customers when I already have them) so I respond immediately with when is a good time for you to come out? And almost a week later no response. I emailed Diana back and told her the company as a whole is unreliable and to take me off her list. But who sends out a mass email with people I don't know trying to solicit business. So now I have to worry one or a few aren't going to start sending me junk mail because they now have my information. read more

Shasta Pools - Email thread that left a bad taste in my mouth. Don't mass email me with people I don't know - Pool & Hot Tub Service Near Me - Phoenix, Arizona

Original Shasta pool built in 2007 when the home was built. When I'm buying the house, everyone's saying "if the house has a Shasta pool, it's a good one!" "Look for the Shasta crest shield logo!" And I'm trying to figure out what happened to them, because they are not good! I've had many problems in the last 2 years of owning the house. The pump has stopped working now 3 times and it takes a technician about 14-21 business days to get out and take a look at it. What's the point of me buying an extended warranty if there is no reliability? "It's the busy season, everyone is using their pool!" Well everyone but me apparently! My pool is going to turn green now and cause many more problems due to Shasta and their awful customer service. I highly recommend you DO NOT BUY A SHASTA POOL! Who is the new pool company in the valley? Can anyone please help? Because Shasta can't. It's like trying to get Bigfoot to cook you a nice dinner. It's probably not going to happen, and if it does, it's going to taste like sh*t! Update: I was contacted by Tory from the warranty department and he has been very helpful with getting someone out to see what the problem is and is working to get it fixed in a timely manner. Thank you Tory!! read more

Customer service really really bad especially the parts department, I order my parts for almost a month and until this time I have not received my parts what the heck read more

My pool was serviced by Mike in the Warranty servicing department and he was amazing, responsive, and proactive. He helped to address my concerns and did a thorough job fixing my pool pump. I was really impressed with his professionalism. I would highly recommend Shasta pools, specifically Mike. He showed a high level of expertise, I have not seen in this industry with all the volitility in the pool industry it is geeat to see Mike care so much. read more

Shasta did a great deal of work for the price, and overall has a team that's very pleasant and easy to deal with. They communicate well and offer great accountability if hiccups do occur. They're a trustworthy company, unlike some of the fly-by-night alternatives. I liked our foremen a lot, the office staff, and our sales representative, Herschel Holder, is a great guy. I felt they all cared about the quality of the work and customer experience. read more

We bought our pool from Shasta because they were the top pool company in Arizona. With the lifetime Warrenty and best customer service. Not anymore!! Every time we call for service it's 2 months before they show up. My pump went out 3 weeks ago and they scheduled us for 5 weeks out. Unacceptable read more

Shasta Pools - Just think what this is gonna look like in 5 weeks!! - Pool & Hot Tub Service Near Me - Phoenix, Arizona

We had our Shasta salt water swimming pool installed in May 2006. About five years ago, we had the pool refinished and new equipment installed by Shasta. In October 2021, the system was losing its prime. I replaced the main filter gasket but there were no visible water leaks. But the prime would be lost overnight. Everything appeared good but the loss of prime continued. I had a leak somewhere. I called Shasta as I didn't want an unknown attempting repair. There was no loss of water from the pool. So the water was draining back into the pool. Yesterday a Shasta repairman arrived, his name is Kaden Cox. Within seconds he spotted the issue. This was the pool getting even with me! There was now a visible water leak at the motor/pump joint. Kaden disassembled the motor from the pump as gasket failure was right there. He replaced two gaskets, then reassembled the motor to pump. He also replaced the leaf filter gasket. He then turned the filter system on and my problem was fixed! I highly recommend Shasta Pool Service! read more

Shasta Pools - Location of leak-- motor to pump - Pool & Hot Tub Service Near Me - Phoenix, Arizona

Terrance for great pool service, friendly timely and thorough our pool looks great every time , also good with our dogs

I have to give them one star, because they are one month behind on service calls. If you don't have enough people working there your business is not gonna thrive. Pay people more, answer phones, and get on the ball. read more

Shasta Pools previously was a good pool company. I had my first three pools built by them and it was a good experience. Now I would not recommend them in 2024 at all! Shasta Pools took four months to build a simple rectangle pool for me. Many days they did no pool work! There were many problems during construction! Their Builder Trend Portal on line, that they say is to give you information on your pool construction schedule is very ineffective. Workers do not show up as scheduled and most workers are from Mexico who can not speak English and arrive with not enough help! They put poor quality Travertine around my pool. There were plumbing problems and many more problems during construction! Shasta is selling more pools that they have workers for. I had to call corporate to get them moving on my pool construction. It was a very stressful experience. Very poor communication and work ethics! Choose another pool company. read more

Needed some warranty repairs to my pump, etc. The tech Shasta dispatched to my home yesterday to perform the repairs was Ray who was amazing. He did the work in a fast timely fashion and his customer service was outstanding. Everything is working great again! Highly recommend! read more