The tech that's been cleaning and maintaining my pool has regularly shirked on some duties. I've emailed the company several times, and they are quick to respond and had the tech return to remedy the situation. But it's poor tech service that I'm concerned about. I may be searching for a different company. The company responded with a remedy going forward. I hope for better service in the future. I adjusted the rating back to 5 stars for great communication. read more

I am new to the Brilliant Pool Service system and I am very impressed!!! Last week I signed on and Austin came out and cleaned the pool and we went over a couple of existing issues. The pump had failed two weeks prior, and my replacement was still out on a scenic tour of Route 66. Austin notified the scheduling dept of the en route pump and they were ready to install it when it arrived. The pump arrived at 7pm last night and by 7 am today, Raymond had it installed, he replaced the water leveler and within 30 minutes the pool was up and running. Thank you Raymond !!! And Thank you Austin!!! My pool is looking good once again. So incredibly glad that I called. Two weeks into my contract and my pool has received professional care. Do I recommend Brilliant Pools???? You bet!!!! read more

Brilliant Pools - Pool Cleaners Near Me - Scottsdale, Arizona

Now the owner is accusing me of lying. Here are the facts: I have attached pictures from my weekly pool report below, showing no damage to the top step through the month of May, and damage appearing June 5 and June 12 because the tech damaged the pool while we were out of town. This is not "pitted" that you alerted me of before you started working on my pool. Also you didn't tell me about the pump, I told you about it, because your tech literally left the lid off of it last week, causing it to overheat. The issues with the vacuum are wholly unrelated to the damaged pump that I posted a video of. You did $500 of damage to my pump. I have attached a screenshot of my text exchange with Barry when he reached out after my phone call. It's dated September 27th. I understand my pool equipment isn't all in great shape. I understand that things break. However, these two items were directly caused by your tech being aggressive with the plaster surface, and failing to seal the system properly. You have a sub 4 star review for a reason. read more

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I've been using brilliant pools for a bit now. And they have been doing a good job. I've talked to the techs directly when I need something redone that looks like it needs to be revisited and they have. I also needed some repairs on my pump and when I told them I couldn't afford it upfront they worked with me and gave me payment options. read more

Just told my service guy Brandon my pool has never looked so good. I love no surprise billing. Consistent careful clean and communicative service. Happy read more

Absolutely awesome pool service! Caring and professional. Fair and reasonable pricing. Super nice guys service the pool. My dog loves them too! What more could you ask? read more

Jose! Thank you for noticing that I had left my garage open and offering to close it. There should be more kind people like you in the world. I hope nothing but good things for you. If I needed a pool company, I'd pick this one just because of the representation you displayed while in the area. I can only imagine the attention to detail, and integrity that you have spills in the job you do daily. Well done. You will not be forgotten. Laura read more

I stumbled upon this team completely by accident, it was the happiest accident ever. They are communicative professional and competitive on price. Rose is the unsung hero of the office. I use them for a few houses I work on, and they are phenomenal. You are looking for a great company with great people look no further. Their service can't be beat and their customer service is top notch!!! read more

Beware of your pool getting worse every week. These are the issues I had. They will recommend your pool getting drained if its green right off the back. They will take weekly pictures and send it out but won't ever address issues if it's green or something isn't working. Look else where.... The technician aren't really aware of what there supposed to do?? read more

Brilliant Pools - There last cleaning - Pool Cleaners Near Me - Scottsdale, Arizona

Well I guess you don't want to tell the truth about who canceled your service. I call Berry and send a message to stop your service due to all the other issues that I had with your service technician. Someone's needs to look up the meaning of Integrity and honesty. This must be why it took from 07/25/23 time 10:36 AM to now to reply back to my post. When I called Berry and sent a message to cancel your services. His response back to me was OK! You can say whatever you want about cancel me as a customer. When did you send me a message or email? I did not state everything I had issues but I have someone else and doing a fantastic job. Thanks for your response back. read more

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I wouldn't recommend this company to anyone. I repeatedly had to request for someone to come back and vacuum the dirt and leaves at the floor of my pool every week. The manager also was dismissive and disrespectful when I made a complaint about the lack of good service. He also refused to take my calls or call me back after the one time that he actually returned my call. Horrible customer service. I gave them two stars because Ryan the receptionist was very kind and professional. If he wasn't there 1 star would have been given. read more

Our pool in Glendale, AZ looks awesome and our pool person does a great job every week. I appreciate Brilliant Pools read more

Brilliant Pools - Pool Cleaners Near Me - Scottsdale, Arizona

This company should be out of business. I hired them to take care of my pool, now I have 3 blooms of Algae that I can't get rid of. I never could talk to the owner of the company. Someone that I did text with accused me of harassment, and asked if I was looking for a free pool vacuum! I don't want this company within 100 yards of my pool. BRILLIANT POOLS LLC WILL LEAVE YOUR POOL GREEN. SCROLL PAST THEM. Owner left a reply about servicing my pool for free. I have added the email where I asked to be notified if there was an additional charge. read more

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They're accounting is awful! They said I owed them for a month and I paid them. Thus I ended the service. Secondly, they agreed to vacuum the pool every two weeks and there was a period where it was t vacuumed in nearly three months. I had to constantly remind them. They would forget at times to put tabs in the floater as well. The irony here is that they reached out to me for the service, so I said, sure. No bue read more

Barry was very responsive. We just started using their service, and their service has been great so far. They were on time and did a wonderful job. read more

Brilliant Pools - This was the before picture. - Pool Cleaners Near Me - Scottsdale, Arizona

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Thank you johnny for all your hard work i recommended brilliant pools specificaly you to all my neighbors, family, and church.... you always go above and beyond to make our pool wonderful! Thank you!! read more

Brilliant Pools - Thank you so much Johnny keep up the amazing work!! - Pool Cleaners Near Me - Scottsdale, Arizona

Highly recommend! Some of the best pool service we've received since moving to AZ. Awesome experience!

Replaced all of my pool equipment just over three years ago and the motor(pentair) began to malfunction. I contacted Them to get help and was told my warranty was expired by one month. I asked if they could help and was told I'm on my own and to contact pentair and handle it on my own. I contacted another company and they are dealing with pentair directly on my behalf. Would not recommend this company to anybody. read more

We have nothing but accolades for Brilliant pools We requested service for a pool issue we have been having ALL summer that has never been fully resolved even though we've had other companies out. They were able to provide me a fair monthly rate And provide me quality service. Michael at Brilliant Pools has been outstanding in his assessment of the pool. He has been prompt, consistent and always keeps us informed. I cannot recommend them enough they are the only way to go if you're looking for consistent, reliable pool services in Arizona. read more

Head office staff are responsive but pool technicians are poorly trained and you need to tell them every couple of weeks where the key to the gate is located even though it's been in the same place the whole time. Don't notice when the Polaris pool cleaner is not working and finally they turned my pool completely green and when they couldn't get it back to a swimmable state they advised that they would no longer service my pool on the spot with no notice. Very poorly run operation. read more

Brilliant Pools - Our green pool. We have owned this pool for 16 years and have never seen it anything like this. - Pool Cleaners Near Me - Scottsdale, Arizona

We paid them for months of regular maintenance on our pool and hot tub. I went to look at the tub after several months of summer and this is what I saw. When I asked the owner what he would suggest he simply said they would refund my spa charges. I can't imagine being more dissatisfied. read more

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Brilliant Pools checks all the boxes. They do a great job cleaning and taking care of our pool. It is always perfect! Riley is extremely reliable. If we ever have an issue with our equipment they are on the spot, same day, getting everything working properly. We've had many different pool companies taking care of our pool and Brilliant Pools is tops by a long shot. read more

We have used Brilliant Pools for a couple months now and we are very happy with their services. They do our routine pool maintenance and also did a pool heating install for us. Barry and his team have been professional and responsive to all of our needs. They have gone above and beyond for us and I would not hesitate to use them. read more

Jacob did a great job brushing, vacuuming and cleaning the pool, as well as cleaning the filters. They look brand new. Will definitely call Brilliant Pools again and highly recommend. Thank you so much Jacob. read more

Brilliant Pools - Cleaned filters. Wow - Pool Cleaners Near Me - Scottsdale, Arizona

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Service was fine for about a year then the pool tech stopped clearing the filters and brushing the floor and walls of my pool, despite stating services were rendered in the weekly report. read more

Unfortunately for me, I've been stuck with this sorry ass pool company because of our rental agency choosing them for service. This company is a joke. Sent a rookie pool tech to "clean" our DE pool filter and he dropped it taking it apart and couldn't even figure out how to put it back together. Now a WEEK later and they still haven't even sent anyone back or given a return phone call explaining it. I've called and asked 3 times now when they're going to fix it and they can't even answer. Left our pool filter torn apart all over the back yard and didn't even clean up the mess from cleaning the pool filter. And now the pool is filthy again. DO NOT USE THEM!!!! Sorry ass scam company. read more

Brilliant Pools - Torn apart filter. Sitting for a week. - Pool Cleaners Near Me - Scottsdale, Arizona

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They do not adequately train their pool cleaners. Always forgetting to do a step. Not recommended.

-10 stars. look at these positive review. only have 1 or few reviews. they are faking their review to make total score higher. still have not gotten back to me about the mass they created. will file a small court once I got my last month water bill. read more

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Brilliant Pools has taken care of my pool from plumbing repairs to most recently a chlorine wash. Prices were good, they responded very quickly, answered all my questions, work was top notch and even gave me some tips on home pool care. Barry, Andy and Dylan are GREAT to work with. Thanks guys and you've got a customer for life. read more

I was referred to this company by a friend, glad I tried them out ! They have very fair pricing and the tech was really friendly and honest. He didn't try to upsell me on services I didn't actually need, which was a relief after my last experience. Will continue regular service read more

Always responsive and professional with all of my questions and needs. Highly recommend for all pool service needs!

This company is honest and very responsive. I honestly have never had better weekly service and general pool mainteance. I highly recommend them. read more

What can I say. They send terrible people to your home. They do NOT clean you pool. They leave before they add chlorine. Also, they will say that they serviced your pool but they never even showed up. Straight up awful. read more

I had been using the same pool cleaner previously for 2+ years. They had recommended unnecessary upgrades to my equipment, and the pool was never 100% clean with them. I did a search and thankfully found Brilliant Pools on Yelp. Sooo glad I did! They were able to come out the next day to quote and provide first service. I have recommended to neighbors, and figured I'd recommend to the Yelp community too. Thanks! read more

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I'm writing to explain my true experience with this company. They have been contracted through Task Easy with my rental company for quite some time. Here is a little back story on their services. Back in July - During the hottest times of the year, my pool was having issues of not properly being cleaned by one of their guys. This was happening for at least a month at this point. I was relaying the information to my rental company, going to them, pictures were being exchanged showing "it's clean" based off the ray of sunshine blocking the true colors of the pool along with dirt being at the bottom of the pool. Mind you, a month later, I'm still reporting these issues, they are fighting with my rental company the job is being done and no issues. Continued to fight with both of them about how the pool is still dirty, the pump is not being turned on to clean the bottom (i've been a pool owner all my life so I see what's wrong with it) - Finally, my rental company stops the services for 3 weeks. Finally, they start them again, same issues. Pool is still dirty, this is in September. Miguel starts sending me messages when they are coming out, which is great because now I know when they are scheduled to come. Now here we are, 3 months later, my pool is still dirty to have them tell me the issue has been fixed with the pool pump, but now I need to make sure to hit up my rental company. As all of these issues are not completely their fault. They are now stating it's our responsibility to get the information relayed as they are not properly telling my rental company along with calling me as I've had notes on my file DIRECTLY WITH THEM asking to be contacted because their portals are not clashing correctly. Overall, it's a blame game for them. First their tech was not doing it up to their standards to replace them and this continue to happen but NO ONE ever knows what the issue is. Take this company with a grain of salt because once their is an issue, it's going to take LOTS of proof for them to accept responsibility rather than getting the issue solved at hand. read more

I've never had such good communication before with a pool company. I get pictures every time our pools are serviced. If you have rental properties, this is an A+ company to rely on. They go above and beyond for any concerns that we have and are the friendliest people to talk to. Couldn't recommend more. read more

Would not recommend their services. Please do me a favor and go out to your pump and make sure the pump motor lid is properly closed . Several times this was neglected by the person servicing the pool. Seriously, their response was oh we can discount some of the charges. Negligent to say the least! read more

We used them for quite a while and then they quit after we complained about a green pool and said we had we had too high of expectations. We had to hire a new company that came out and could do nothing to fix the pool because it was so badly managed. The only option was a drain and refill. read more

Where do I start? My pool vacuum hasn't been working properly and they don't care. Most of the time there are still sticks, leaves and dirt on the bottom of my pool after they leave because they don't care to get it clean. I don't recommend them to anyone. PoolMan 2000 was and is way better!! read more

BrillIant pools came out and did some work for us. We have a co that does our monthly service but we may be switching. Be customer service is top notch. Responsiveness is above all others. Great, great service. They did a drain, an acid wash and refill. They were available with all my questions as first time/new pool owners. Highly recommend using them! read more