I checked with several services before I made the decision to use TX Pianos to tune and repair my…read more40 year old Grand Piano. Most places didn't respond to my request for an estimate and the couple that did wanted me to sign a contract to have the piano tuned every year or pay them a $75 traveling fee to drive from south Austin to Cedar Park. Then I turned to "Thumbtack" to find a piano tuner. Derek was the first to respond. He owns and operates TX PIANOS, and he responded personally. Gave me a reasonable quote on line to tune the piano (which had not been tuned for 5 or 6 years) and replace a broken string. When I asked about travel pay, he said that if he had 2 or more appointments in the same town he did not charge travel pay. It just so happened he had another tuning appointment scheduled a couple of days later in Cedar Park, so he waived the travel pay. He sent me a text to remind me of the appointment. He sent another text with a location tracker to show me where he was when he was on the way to my house. Derek is very personable and easy to work with. Even my big ole' furry Australian Shepherd, who barks at everyone who tries to enter our house, took up with Derek and walked right up to him, allowed a couple of pets, and never barked at him once during the visit. Derek described what he would need to do and completed the job of tuning and replacing the two broken strings in just a little over an hour. The piano sounded great when he finished and it was more "out of tune" than I thought. Due to the age of the piano and the mallets, we talked about performing a voicing to bring back the rich soft timbre the piano had when it was new, 40 years ago. Again, I received a very reasonable price for the service whenever I decide to have it done. He also put me on a "check-in" schedule for every 6 months to see if I have any other needs throughout the year. It was a pleasure talking with Derek about the piano and we even joked around about our playing techniques - or lack thereof! But most of all, he was reliable and honest and an expert at getting my old grand back in tune. I will not be looking for a piano technician again now that I have met Derek. If you need piano repair or just a tuning, you will not be disappointed with TX PIANO.

Derek came on time and took about 1hr & 45 mins to tune our piano. Very careful and detail…read moreoriented. Since ours was brand new and only had one service before, he gave some good recommendations for when it needed tuning again and on how to care for the piano. Honest and no pressure. I would highly recommend him. Best of all as a bonus, he loves dogs and got along with both of ours.

If you are misguided from the Facebook review, don't be!!!!! I had nothing but a positive…read moreexperience from beginning to end. They are obviously, without a doubt, experienced professionals. Not only did they transport and set up my piano with utmost care, they offered the lowest price in the city. They met us on time and quickly and carefully disassembled, transported and assembled our piano with absolutely no problems or hesitations. As like the Facebook review, he did recommend caster cups for our floors but we politely declined and he never asked again. I would highly recommend their services and will be using them in the future.

From the owner: Specializing in: - Musical Instruments…read more- Piano & Organ Moving - Pianos & Organs

Honestly sad to write a negative review as I go out of my way to support small businesses, and…read moreespecially women owned, but Nicole really dropped the ball. There was a surcharge for her to travel from San Antonio to Austin, which I was willing to pay to give her my business. The piano tuning itself was fine, but I had 3 broken strings that she took to be replaced. The kicker is that it she took the strings in September and it was mid-February that she finally scheduled to install the strings. I was always the one to try to make contact. She was a no-show for that appointment and then just ghosted me. I repeatedly reached out several times a week via text and phone calls, with no response and finally recommending that she just mail me my strings. Excuses were finally made and it was late March when I was told the truth of the situation. According to Nicole, the strings were lost between the supplier and her home. So why had she scheduled that February appointment? Why did she agree to mail the strings? She offered nothing to compensate me for my lost strings and complained that she was out the money to the supplier. Meanwhile I have to hire someone else to replace those strings at undoubtedly a greater cost to me. Overall, it was an extremely frustrating situation and unprofessionally handled on her part.

My piano sounds great now! Nicole answered messages quickly, was available for an appointment right…read moreaway, she came exactly on time, and did a nice job. She plays the piano herself and also writes her own songs. I really enjoyed working with her.

will use again. The technician was knowledgeable and charged reasonable fees with honest opinions.read more

It took 3 trips to bring this old piano back to life!! Mr. Hess was patient, knowledgable,…read morecourteous, honest and affordable. The piano required major overhaul, but it's playing almost as great as it did over 30 years ago! Highly recommended!

If you are looking for a new guitar to buy online, the first place you should checkout is Alamo…read moreMusic Center out of San Antonio, TX. Let me tell you why. There are so many things to consider when buying online. You need to know that the people you are dealing with are honest and honorable. You will not find better people than Chris McKee and Cooper Greenberg. They are the best. You also want to make sure the people that you talk to are guitar experts. Just check out Chris' and Coopers' You Tube channel, Alamo Music Center, and watch their informative and entertaining guitar review videos. You will come away impressed by their expertise and knowledge. They want to make sure you select a guitar that meets your criteria and your needs rather than just trying to sell you a guitar. You want a store that treats the customer with respect and bends over backwards to make sure a customer is satisfied. I can vouch from personal experience that they know how to treat a customer right. I have purchased guitars from some of the biggest guitar places in the US and none of them come even close to meeting all of the criteria I have listed above, except for Alamo Music Center. I have purchased my last two guitars from them and will always go to Alamo Music Center first. Check them out and maybe like me Alamo Music Center will become your favorite and go to guitar store. Pro Tip: When they have a sale pay attention and peruse the inventory for your next guitar. Their deals are fantastic! Thank you, Alamo Music Center!

I have purchased several acoustic guitars from Alamo Music through the years and each transaction…read morehas been smooth and flawless. My most recent purchase was for a used guitar with a face that only a mother would love, but that was okay with me. The entire purchase was done entirely by text and their representative, Cooper, answered all of my questions, some of them nitpicking, patiently and completely. The price was fair. Response timely. He even sent me pics and a video of him playing it. So helpful. While I have bought guitars and gear from other online outfits Alamo's service takes the prize. Highly recommended.

Steve is an ace piano tuner. He did a great job. Would recommend him and plan to use him annually.read more

Steve does a great job piano tuning. He came to my house, took the time to make my old piano sound…read morelike new, and did it for a great price. He follows up to make sure everything is working great. He comes every six months to make sure it is still sounding the way it's suppose to. Super professional. Thank you for a job well done. Great customer service.

We contacted Danny for a broken piano leg. He went above and beyond to find us a matching leg and…read moremade adjustments so that it will fit. He has a ton of really cool pianos and showed us around his shop. He is very knowledgeable and a really easy person to work with! I would highly recommend contacting him for any piano needs.

From the owner: We are a family-owned and operated piano store with over 50 years of experience serving San Antonio…read moreand the surrounding areas with high-quality new and used pianos and reliable services. We specialize in piano sales, piano tuning, repairs, and restoration.