Dr. Palmer removed a cataract from my left eye in December 2024. He was very courteous and professional. The surgery went well. I was told to call the office in August to make an appointment for December of this year. I have been trying to get in touch with someone to call me back to schedule an appointment and no replies. Other than that I have no complaints. Maybe I should just drive over to the office and get results. read more

I had cataract surgery Dec '24 and my eye is worse. Because I had had LASIK surgery previously he said the enhanced cornea implants would probably not work, but then he changed his mind and said he thought the ones for $2640 would help. Well it is one year later and my distance is worse and I got it for distance. When I mentioned it to the other dr there, she just said, "well, you have two for reading now.". Watching tv is now somewhat blurry to me now. Reading is more difficult because my right eye it is blurry and I read with left eye. Very unhappy with results. I have now written him twice and he has not responded to either of my messages. Find another doctor. read more

I was finally able to speak to Rochelle and she was very helpful in straightening out my issues. Insurance/ office politics get in the way of good patient care sometimes- unfortunately. I had appt scheduled however I had FLU A and COVID and out of ethics I canceled my appt so I wouldn't infect staff but it was frustrating and felt like I was being punished and not heard and I regretted canceling appt. read more

AVOID THIS MEDICAL OFFICE. I wish I could give ZERO stars. Please note that my review is not on Dr. Palmer but on his staff only. Over the past four weeks, I have faced significant issues with his office staff, who have ignored ALL my calls and messages. Here are the details of my experience. - My pharmacy faxed a request for a change of prescription to generic, but there has been no response from his office. - I left two messages for the staff member responsible for medication, but received no call back. - I spoke to the front desk twice, and while they assured me that I would receive a call from the concerned individual, I never did. - I stopped by the front desk in person and was told my request would be relayed, but I still received no follow-up. - I left a message for the office manager but received no call back. Despite emphasizing the urgency of my medication needs in all my communications, there has been no response. This level of unresponsiveness and neglect is unprecedented in my experience with any medical office. PLEASE AVOID THIS MEDICAL OFFICE read more

Booked my annual appointment and did not receive a reminder email prior to my appointment Even though I asked for that courtesy when appointment was booked. They did suggest that I call their Sacramento office to see If they had availability prior to 6 months from this date. I asked if they would check with them and they refused and said they did not offer that courtesy. She then said this conversation Is over and hung up on me. This office has more business than they can handle in a professional manner. Very arrogant and not accommodating. read more

After reading reviews on yelp, I must admit that I was apprehensive and choosing Dr. Palmer to do my cataract surgery. However, everyone I spoke to had nothing but good to say so I went along. I must say I am definitely glad I did! Dr. Palmer is a caring, professional doctor, who did an excellent job, removing the cataracts from both of my eyes and replacing with new lenses. Also, is staff has always been so supportive and kind, including the lovely ladies who work in the optical department. I would not hesitate to recommend Dr. Palmer and his staff to anyone. read more

This doctor's office is unethical and I feel cheated out of $201.65. I called and explained my eye problem in detail, including what I needed done, and they made me an appointment. When the doctor walked in, he immediately told me they don't treat my type of eye problem in his office and he referred to another eye doctor. I received a bill for $201.65 for this visit. If I had not explained the problem in detail prior to my appointment then I would not feel ripped off but I did explain it. Whoever made the appointment should have made sure they treated the problem I explained and not made the appointment if they don't treat it. I was charged $160 for the few minutes the doctor met with me to tell me they don't treat my type of eye problem. Shannon B read more

Avoid this office. Instead of apologizing their mistake they will refuse to see you after they made a mistake. Worst eyes doctor in Folsom.

The reception lady is so rude and doesn't know why she treats patients in such way...I am absolutely sure she has my info...but she asked me non relevant questions read more

Dr Palmer is an excellent ophthalmologist. His kindness and gentleness are comforting. Dr. Minhas is kind and compassionate, as well. The optometry department staff is great at helping you pick frames for your glasses. The lab they use to make the glasses is very concerned with quality of vision correction. read more

I had a small piece of what I believe to be fiberglass from a grinding disc stuck in my eye. I had a referral placed on Sunday afternoon by urgent care and was able to see him the next day (Monday). The doctor removed the object without issue. I was even running 10 minutes late and gave them a call. The staff was able to accommodate me. The doctor and staff were great. I would recommend them. read more

I don't know about the doctor's at this location. They may be really good but I'll never know. This review is for a particular worker there. Sandy is the rudest person on the phone. She is very abrupt and clearly feels that she is superior to whomever she is speaking to. read more

The doctor kept me waiting in a room for an hour. Doctor NEVER washed his hands or wore gloves after seeing patient before me. (My door was opened so I saw him fudging with a light and never washed) He examined me and was touching my face and eyelids. He had his technician do my injection of cortisone in my eye. The staff was friendly. I was a add on patient but will not be returning. His sanitary practices need to be addressed. read more

I have read negative reviews about Dr. Palmer's staff but I've never experienced anything other than a positive and professional staff- and I have been to his office MANY times. Also, its got to be tough for any doctor to receive negative reviews on yelp because they are very (if not totally) limited by HIPAA privacy laws. The bottom line is Dr. Palmer is an excellent doctor who has provided excellent care for my injuries. read more

This is the rudest dr office I've ever been to. I had to wait an hour and 20 minutes and never saw the doctor. I told them I was leaving and I got in oh well. If they send me a bill I will turn them in to medicate. read more

I had appointment at 8:30 checked in waited thinking in my head ok I will be done soon. I see people coming in they were taken back before me, I will thinking maybe they have appointment before me. After 1hr I am like hell no got up asked front desk my appointment was 8:30 it's almost 9:30 how long do I have to wait. They told me they will call u as soon. I saw one lady came in for eye pressure check didn't have appointment they took her before me. I was not very happy front desk customer service horrible I saw staff back on cell phone chit chatting laughing, That new doctor was horrible I think her name was Minhas I miss that doctor who moved to El dorado hills. After all I usually pay my copy when I am there, after 2 months I am receiving bill for copy I called office trying to find out about my copy, Lady picked up phone telling me I have to call billing office, she was so rude told me I can't look system n see if you paid or not, What kind of office is this I understand billing are done different, can't u look system and see if patients has paid or not. Service sucks!! read more

Awesome doctor! Not sure what the complaints are about the waits, I was called in about 5-10 min after I finished up my paperwork. Staff was very nice and dr Palmer was very compassionate, and I could tell he's just an awesome human being. He checked out what I came in for, and I felt he is beyond knowledgeable. Great place. read more

I hadn't had my eyes checked in years, so I figured I might as well while I was home from college. I was able to get an appointment the very next day with Dr Baer, who is the younger/less-experienced sidekick to Dr Palmer. Normally, the 2nd-fiddle guys don't give you quite the positive personal experience you get with the lead, but Dr Baer was great, both professionally and socially. Even Dr Palmer swung by and had a nice chat with me. In addition to the fact that these are 2 great guys, the office's simple, relaxing, clean decor makes it even more of a comfortable experience. I will definitely go back if I ever have eye issues, but for now, I'm still 20-15! read more

I have been a patient of Dr. Palmer for over 10 years. I have never had any issues with him or his staff. He is very thorough, and he takes the extra time to listen to my concerns (as I am diabetic). His front office and eye wear staff have always gone above and beyond for me without my asking; they are pleasant, and I could not say enough good about all of them. I would highly recommend Dr. Palmer to anyone. He is one of the kindest people I know, and that pours over into his practice. I have never had any of the issues some of the other reviews talk about, AND the fact that I can get an early appointment is a great option so I don't have to miss work. read more

Yesterday was my first time visiting this office and I was worried about the negative feedback below. The front staff was very nice and professional. We waited outside and the front staff brought us forms out front to fill out and came out to collect them. We did have to wait 30 minutes to be called but that is so common since this younger generation doesn't know how to cancel an appointment, clinics are forced to double book. When we were roomed by Claudia she was so professional we thought she was the doctor. Dr. Minhas was so polite, professional, and just a sweet, kind person. She was so patient and answered all of our questions and showed us a diagram of an eye and clearly explained what I was experiencing. I would highly recommend Dr. Palmer's office. read more

Dr. Baer is great. Very knowledgeable and keeps you informed and educated on what the best thing for your eyes is. Having said that, I'm sick of their wait times. I made an appointment over a month in advance, due to that being the only time they had open. I arrived 15 minutes early and waited over 30 minutes past my appointment time to be seen. This isn't just a one time thing either, it happens every time. They need to fix it. read more

After finding out I needed glasses at a different optometrist I chose to come here due to the fact that it is closer for my disabled mother. She has worn glasses her whole life and wanted to be there for my first pair. After a little wait we were confronted by an employee named April. She asked what we needed and I told her we were in to get myself a new pair of glasses & asked her if they accepted my insurance (I had received their office information from my insurance) April argued with me that I was incorrect but "she'd ask" April came back and with attitude and once again told me that my insurance wasn't accepted and that I was lying that I had received their information from my insurance. She then turned her back and left myself, friend & disabled mother alone in the front office. WE WERE WILLING TO PAY FULL PRICE FOR THEM REGARDLESS. We are now going somewhere else and will not only NEVER be back here but warn others as well to steer clear of this place. April even had the audacity to argue and raise her voice with me as her manager stood right infront of her, looking at her in disbelief. April should be fired. That is the most outrageous and disrespectful encounter I've had at a business let alone a doctor's office. I'm completely disgusted with how April treated us. read more

I have had nothing but good experience at this office and Dr. Palmer is great.

Another disappointed customer never to return to Dr. Palmers office. As others have stated Dr Palmer is a solid Dr but his staff is horrible. Their customer service and ability to work with a customer's needs are a gaping hole for this practice. They can not return phone calls, bill properly, or properly explain the workings of the office. Dr Palmer: You have a staffing problem. It is time to get it fixed because you have lost another customer. Word is getting around to take business elsewhere in Folsom. read more

My daughter and I have been a patient of Dr. Baer for a few years. I believe the doctor is amazing! However, their office policies shocked me today when I received a call from a collection agency on a $44 bill that was never sent to me. I never received a call from his staff regarding the outstanding balance AND I've been back in the office once or twice since the December bill of $44 and nobody told me it was outstanding or I would have paid it. Very disappointed in the professionalism. I will be taking our business elsewhere. read more

Not a single complaint. This was my first visit and was nothing like what I read in the reviews. The receptionist was professional and courteous. The medical assistant, Alex, was professional and very friendly; she was also thorough. Dr. Palmer was also thorough and friendly. This was totally a great experience. read more

I am mixed on the number of stars I feel inclined to give since half of this business is great and the other half not so much. Hands down 5 stars for Dr. Baer- Good mannerism, professional, thorough, very nice, spends quality time for treatment and assessment and oh I might add for you single ladies- handsome and he smells amazing. hhehe However, every time I have an interaction with the office staff, it is far below average. I am a very laid back, easy going person and try to give others the benefit of the doubt in situations but each time I feel like I am an annoyance to the staff. I know they are busy and stressed out to get patients in and out in a timely manner but please do not forget about your customer service!!! I would rather wait and be treated nicely and know my business matters than have attitude. Keep in mind that I have questions and I am not an expert about my eyes nor my insurance. Recently, it took four phone calls to have my issues resolved. I finally asked to speak with the office manager who did not even apologize that her staff dropped the ball on mailing a written prescription and a sample for my allergy ridden eyes. When I mentioned I had moved, the person didn't even change it initially. She said she would when she called back which didn't happen hence my numerous phone calls. It has now been a week and my eyes are still miserable so I am hoping it arrives today.If I didn't live so far, I would have gone to pick it up. I have my yearly exam scheduled in a couple of months and am really hoping to see an improvement. If not, this office is getting the ax in my book especially since I live so far now. I really hope not to since it is hard to find a doctor that is thorough with my eyes. read more

I saw Dr. Palmer a couple of months ago. While I did wait a bit, I found his staff to be very cordial and polite. I also found Dr. Palmer efficient, knowledgable and friendly. He recommended I see Dr. Baer since it had been a while since my last eye exam. Today, I saw Dr. Baer. While Dr. Baer was running behind, I found the staff again very pleasant and Dr. Baer professional, cordial and knowledgable. I will be returning and recommend them both. Evidently, staff issues have been addressed which is why I am writing this review. 2 visits, 5 stars both times. read more

I have been going here for a couple years now. Recently they stopped taking my eye insurance, but assured me that they could bill my medical. OK... as long as I am covered, who cares. Right? But, then, when I got there, they informed me that there was an additional $40 (over an above what they charge me insurance) for "contact fittings". Even their employee who had to inform me of this extra charge apologized, and said is was BS Then, I get another bill from them for $65 a few weeks later because they billed my insurance company more than the contracted rate. It might be my fault, but I had always thought these guys were on the up-and-up, and didn't think I needed to question every charge. The doctor (Baer) is professional and seems competent. Their staff is awesome. Location is clean and convenient. But their business practice left a lot to be desired. I think something has changed recently... there are not that many reviews... but I notice that in 2009/2010 they were positive... now two negatives in a month. read more

Dr. Palmer himself seems nice and knowledgable enough. I refuse to give a good review to ANY business who hires a rude staff! As I see from reading other reviews, I am not the only person who thinks this way. If the two Dr.'s don't address this issue with their employees, I am sure it will eventually affect their business if it has not already done so. I can tell you that neither my mother nor myself will be going there. From the person that answers the phone (who didn't even know what VSP was....one of the largest eye insurance companies) to the women in billing all I came in contact with was rude behavior. I am a customer, they should be glad to have my business as I am a very easy going patient.....where has customer service gone??? read more

Always late on their appointment, Front office people are NOT friendly- Dr. Baer seems nice but it depends on his mood of the day. Office is NOT computerized, everything is old school in this office. I do not recommend this place, rude front office and Doctors are NOT friendly, wondering how this place is surviving in the business read more

I have been a patient of Dr. Palmer and Dr. Baer almost since the inception of doctor Palmer's office in Folsom. Recently I received an EOB "Explanation of Benefits" from my health insurance company that listed the description of service as OFF. VISIT. SPEC . I was confused about why my health insurance was billed when I have a vision plan "VSP" that I pay a premium on each month and would cover the routine exam I received. Due to Covid -19 like many others, I had to delay my yearly exam and went in for this appointment almost 18 months later. After waiting in the lobby for over an hour past my appointment time, I finally got into the exam room where Dr. Palmer did the exam, told me my eyes looked great and all in about 10-12 minutes it was done. I have always felt good about Dr. Palmer's legitimacy until a few weeks ago when I called his office to inquire about why my vision plan "VSP" was not billed for this service. His office staffer explained to me that it was because I had a special office visit that required this type of billing. I told her that I did not have any special services at this very typical eye exam, so she then went to look at my file and told me that I had a diagnosis that makes this billing necessary. The problem with this communication and the diagnosis she shared with me is that I had never heard of it before this phone call. No one has ever shared this with me and this most recent exam did not dictate any type of special treatments or counseling from Dr. Palmer. I want to know why I have never had this conversation with Dr. Palmer. I asked for a message to be given to him, that I would like to talk to him about this, but never received a call back. I called again a couple of weeks later and the receptionist went to check his desk and said my message was still there and she would let him know that I called again. Still no call back. I am so disappointed and now leery to continue as a patient. Reading some of the past Google reviews I am concerned about the billing in this office and the description of service being given to not just my health plan, but others too. This is wrong! I hope this Yelp review will finally give me some type of response from the doctor. read more

I just happened to see the Yelp reviews and was surprised to see several negative comments, generally in regard to the office staff and wait times. I must say I have never encountered any rude treatment from any of the office staff, technical assistants or Dr. Palmer. Conversely, I feel I have always been treated with care, respect and compassion. Dr. Palmer has been treating me over the years for cataracts and diabetic retinopathy. I have never experienced anything but stellar care and appropriate recommendations from him. If there was a problem in the past, in my estimation, they have corrected it. read more

I was referred by my optometrist of over 20 years and feel I must let others know what I experienced in this office. I waited 1 hour 35 minutes and the office staff was rude, abrupt, and unfriendly. They were not only abrupt with me, but I witnessed rude behavior between staff themselves with one nurse calling the other "rudey" and walking out. Dr. Palmer was kind but the visit took about 5 minutes. I was referred for 2 areas and he looked at one of them. I am saddened that his staff has such negative customer service and hope that the reviews will help them get some professional development that will help improve their service in the long run. In the mean time, I will not go back to this office. read more

Dr. Palmer was my first real eye doctor. And all I can say is I'm glad I found him. The medical staff is extremely friendly and Dr. Palmer was very patient and never kept any information from me. If something needed to be done he stopped to thoroughly explain the procedure and I was instantly put at ease. Even Dr. Baer (who I assume fills in for Dr. Palmer on rare occasions?) is awesome. I reccomend calling ahead of time if you need an eyeglass adjustment/cleaning as sometimes they can be a little busy. read more

I have been seeing Dr. Baer (the 2nd doctor in Dr. Palmer's practice) for about 4 years and my husband has been seeing him for longer. He is great. Very professional and knowledgeable. The medical staff and glasses specialist are all very easy to deal with. However, in my experience (and from reading other reviews, the experience of others as well) the office staff is very often rude and abrupt in their dealings. I feel 100% confident in the medical care I receive from Dr. Baer but it unfortunately comes at the price of the condescending behavior of the office staff. If I could rate Dr. Baer and his staff independently I would give him 4.5 stars and his office staff 1. read more

Dr.baer is great! Always attentive and professional. My only complaint is that there is usually a wait for my appointment of at least 20 minutes. read more

Great doctors; several uncaring, curt staffers. After seeing the doctors in this practice for many years, I tried to make a pair of progressive glasses work. They had to be sent back to the lab several times (one issue/time was something about the glasses that wasn't right). I kept trying but I couldn't see out of them. Finally I was told that the only glasses they could make were bifocals with a large ugly lens in the middle of the lens. I was very clear several times that I would never wear the embarrassing-looking glasses and asked them if they do anything else to help (forgive the balance/put single vision lenses in?). I had already paid the office about $100 for these glasses that I would never wear. The answer at the end of the day was NO. I still had a balance on glasses I would never wear. I called my vision insurance company who helped me offset some of the cost of the lens (thank you vision insurance company). When I went to go pay the bill (for the same glasses I will never wear), I was told that the bill was now in collections. Called them; they had never heard of me. I spent time all week calling Dr. Palmer's staff who never felt the need to return my calls. I left messages, all of which went unanswered. I finally called today and paid the bill to a very rude staffer. I will never return to this doctor's office. What a shame since the doctors are nice and thorough. Please train your staff to be more caring, flexible and less rude. read more

My wife researched eye surgeons.. far and away the best in Northern California. He is the best and spends time with patients explaining everything thoroughly. Highly recommended both office staff and everyone is as helpful as possible. Wait times are normal and expect that sometimes there are people who take precedence due to their situations being critical. read more

Dr. Palmer is competent but he really didn't do much, he spent only 2 minutes with me about all the tests his assistant did, and he looked in my eyes for a couple seconds. The lady at the front desk is very abrupt and not friendly. The assistant is nice but very chatty, and the RX she gave me for glasses is wrong (an expensive mistake). Also, they told me I had to pay the co-pays for both VSP and medical insurance because VSP won't pay for the retna exam, and medical won't pay for vision test (which the assistant did, not the doctor). They made a big deal about tell me ALL about the billing BS, I paid it all, then months latter they sent me back the copay for VSP?!? I've seen Dr. Palmer every year for about 14 years and I think I'm going to look for a different doctor. read more