Shaws in stow ma great rd ,,three times in a row , have taken items off my home delivery .. left. My men's depends for my mentally disabled child on my front steps with big stickers with my name on it. .. no bag .. try to talk to the store manager he would not talk to me he, Mr. Jim burns . I left corporate a message about the store. I will never be shopping at Shaws again. read more

Wow, I've never had a pleasant experience with you. You're incredibly overpriced. The one in Sudbury. They have a septic system and believe me it stinks and the prices are incredibly high so you don't get much or you walk out with nothing because you're totally annoyed with the smell how get any business expect to have a septic system specially when it stinks Sorry, low end. read more

Convenient, well laid out aisles, nice bakery, good sales. Grocery carts of 2 sizes available. read more

Was in the store a few days ago and they were cleaning bottom bread shelves. HMMM? I'm thinking critters left presents - a few days later lady still cleaning and then I saw a mouse run under cheese refrigerator cabinet. I said out loud just as another shopper passed me - just saw a mouse I'm not shopping here anymore. Both totally ignored me - hopefully the mouse didn't! read more

They're often out of basics. Their fruit and vegetables rot in a day or two. Their milk expires in 4 days. And the entire plaza looks like garbage with torn off facades. read more

Never thought I would be rating a super market. Pricing is high at Shaw's, but my main issue is with the cashiers level of training and support. The first instance recently the individual in front of me was struggling with the pin pad and asking for help. The cashier refused to spin the screen on the pad or walk around to help the customer. I ended up helping the customer after a couple of minutes of watching it unfold. Second time, three cashiers were struggling to figure out a manufacturer check. These are difficult on purpose no doubt. However, the transaction ended with "I am not sure how to help you". I was patient being patient so that caught me off guard. Would have been nice if they had training or someone to rely on to assist assist (which they have done in the past to get the checks to work). This place is all about location. read more

So. I have a husband that lives in Sudbury and I have to visit quite often. Issue, I converted to Muslim and can only eat Halal. here in Chicago, I have easy access to Halal products because of how diverse Chicago is and they have more culture, oh I could go on. But... my favorite grocery store is Jewel... lol this place even has the same price tags as Jewel, it's legit like a jewel being named Shaw's but nicer employees. Great halal options, the steak is fantastic...THEY EVEN HAVE MADE IN HOUSE BEEF BACON. They have the cutest cashier named Terry even if there's ten people at her register ILL WAIT. She always brings a smile to my face and just bags groceries with such care. Lmao in Texas their Albertsons (also like jewel but named Albertsons?) they would throw a cantaloupe on a carton of eggs, they do not care. Do not suggest going there. Stay away. Shaw's is where it's at...and that's the truth. 5 stars - clean 5 stars - halal selection 5 stars - employees 1 star...not in Chicago. :-( read more

If you ever want an amazing decorative cake ask for Beth!! I can't tell you how many cakes she has made for my family. She truly has a gift! Every cake order I pick up I'm in awe of her talent. YOU WILL NOT BE DISAPPOINTED!!! read more

I have never waited so long in the deli department. no joke. I calculated standing for 18 minutes. The older woman behind the counter was truly moving to her own capable pace, which is heart wrenching to watch. The two other gentleman behind the counter observed the people waiting and continued their task at hand. Very disappointing which makes me rethink where I am doing my weekly grocery shopping. read more

I don't normally shop here but with Market Basket not an option the sale prices here seem to be the next best thing. It seems very weird to me to come in here at 930 on a Sunday morning and there be literally almost no one shopping - it is almost eery! This store is very old and very poorly lit. Usually grocery stores are brightly lit and inviting. Especially when you get over to the milk area - it feels like you are in the alley way of the store! They have a decent produce section but very few organic choices. There pre-made pasta and potato salads are terrible and don't taste fresh at all. They do have decent prices on meat when they are on sale but I wouldn't buy it from them otherwise. Once Market Basket is back I definitely won't be going back here. read more

Hello all, I'm not sure why this Shaws has such a low rating. That said, I just had an amazing experience. I was looking for, a rather obscure item "wasabi" when a lovely pink haired girl seeing my frustration stepped up understood and found exactly what I wanted. I am very happy with my experience and will definitely be back. thank you very much. read more

I was in the area and need a few things so I popped in. Wow this place seems outdated. The floors are in rough shape and the overall vibe or feel of the place was strange. Not sure I'd put this on my list of go to places. read more

Nice place was able to find good organic stuff for dinner. Will be back again soon. Plus they have some stuff coming from local sources really nice. read more

Shaw's - Shopping time again - Grocery Near Me - Sudbury, Massachusetts

I spent 10 minutes at this Shaws today looking for raisins. Sure I looked in the aisle that was labeled "dried fruit" and asked a clueless stockperson. Finally, I went to customer service and was told raisins are in Produce. Oh, of course! Because they once were grapes! Clever, Shaws, I never thought you'd take it that far, but why were the raisins and prunes next to the potatoes? I wandered around forever trying to get inside the store manager's psyche. Another weird thing about this Shaws is their lack of common supermarket staples. They don't carry Fleishmann's yeast in those little packets and don't have that Bisquick Biscuit mix in the pouch. What I do like about this Shaws is the crazy lady who works in Customer Service. She is very nice but has this crazy voice, like it's going to fly out of her throat like in some Toni Morrison novel. Another plus is the swing set next to Shaws. In the summer and fall, Micah and I had a nice time at the playground before shopping. A mom pointed out to me that it's not fenced in, which is not a problem for me now, but hopefully next summer Micah won't want to run out into the parking lot. Although, I guess if that happened, I'd own Shaws and could put the raisins wherever the hell I wanted. read more

So I came here on a Monday morning. Some of the veggies don't look that fresh. There was only one package of wings to choose from. The cashier looked like she didn't wanna be there. The cart guy didn't say a word when I handed a cart back to him. Very dull. read more

Typcial market, nothing too exciting. Prepared food is mediocre. Produce is mediocre. Salad bar is poor compared to Sudbury Farms just a block away. Meat section is nominal. However, working right across the street, I do get some great meat deals for things to be cooked immediately. From the market straight to the grill, a nice lunch for a couple dollars. read more

Always running out of Cliff Bars, deli is much slower than nearby grocery stores, limited number of small shopping carts, not enough cashiers for a Saturday, and the hand sanitizer dispenser outside of the ladies room was empty. Also, the entrance to the store has a very run-down feel. read more

In a word "yuck". There is a reason there will only be like 5 people in this place at anytime you go. The sales may draw you in but if you go ~especially after 4:00pm there will be only moldy fruit and/or all sale items will be sold out. The people at the customer service are pretty unhelpful too. read more

Somewhat new to the area and have only had good experiences at Shaw's. The staff seem nice and there is a nice selection of food. The fruit and veggies can use a sprucing up. read more

If there is a worse supermarket I would be hard pressed to say where. I only go there very infrequently, this time for very ripe banannas, but every time I can't believe how bad the service is. Only 1 cashier on duty at 10:30 in the morning. No express line. Waited in line with 2 items for 10 minutes while the cashier and bag girl chatted about some tv show. I don't know how they stay in business, particularly since there is an excellent Roche Brothers a block away. read more

I wouldn't normally shop here but its on my way back home. I would always choose to go to Market Basket over Shaw's but I've found plenty of great deals here. Anything not on sale is gonna be sold at a higher price but I guess I can't expect stores to be price competitive with MB. The store was clean but staffed primarily with teenagers. read more

This place is always empty which grocery shopping haters like me love. There's a reason for it. For the third and LAST time, I got home and found that the jar of salad dressing I picked up in the refrigerated section had expired in July. It's September. Gross. read more

If I could give it negative stars I would. Terrible selection and store is out dated. To top it off I had to re bag my groceries because the bagger put my bread meat and eggs all in one bag. First and last time I will ever go in there!! read more

I am so done with this place. It's convenient, the prices are usually reasonable, and there's not a crowd so it's easy in and out. I've been noticing that the produce dept is going downhill. The plastic bags aren't even restocked, fruit is moldy, and they don't have things like bananas and lemons. Who runs out of these things? The deli is usually manned by the nastiest people. Tonight, I actually had a pleasant asian woman, however, when I got home I found that I had all these little bite sized slices rather than full slices. I know you train your deli to do this and so I always look. She cleverly put a couple of full size pieces on top and the quarter size circles at the bottom. I'm sure you'll want to keep her, but I will never shop here again. read more

Shaws has just been the subject of some major take-overs in the industry. It now belongs to a multichannel company. They are trying to renovate Shaws but, in the end, the Stow location remains under staffed, the wages have actually come down (How much can you demand of someone paid $8/hr?), over worked and under trained? Something has to give... read more

I was unable to register a complaint on your website, so here it is: My 93 year old grandmother went to the Shaw's in Sudbury, MA, to do some shopping and use the CoinStar machine. The machine is placed so the screen is facing an open window, and the sun makes it difficult to see at certain times of day. She put all of her coins in the machine ($50 or so), and out came a receipt for an Amazon.com gift card. She didn't realize that was what she was holding when she went to the cashier. The cashier told her she couldn't give her cash, that it was a gift card, and that my grandmother must have pressed the button on the machine requesting it. My grandmother didn't understand because she had used the machine successfully many times in the past, and asked the cashier to explain it again. The cashier repeatedly huffed and puffed and sighed at her, telling her 'it's policy' and 'if you have a problem call CoinStar' to the point that my grandmother, with a line forming behind her, became embarrassed and left the line. She did some shopping and still was puzzled by why she wasn't able to get cash, so she went to the Customer Service desk. She asked the woman there to explain what had happened, mentioned that she wasn't able to see the screen very clearly, but thought she had done everything right to wind up with a receipt for cash after her transaction. The woman at Customer Service started to explain that that there was nothing she could do to change the outcome as the store doesn't own the machine. Again, she asked, 'But why did this happen? Did I do something? Did I not do something and it defaulted to the option?' All she wanted was the explanation. She completely understood nothing could be done. She wanted to know why so she could avoid this happening in the future. At this point, the cashier saw my grandmother at Customer Service, and left her register to come and raise her voice at my grandmother. Repeating over and over that it was her fault, she did it wrong, and she needed to call CoinStar or just use her gift card at Amazon.com. My 93 year old grandmother. Use her gift card. At Amazon.com. Do you see the many problems here? We all know that my grandmother must have touched the screen in the wrong place and that is what triggered the gift card, but she didn't understand that, and she just needed it explained to her. My family understands and respects your policy and that you are not in charge of the machine or what comes out of it, and that you cannot give refunds or supervise those who use it to be sure they make the choices they intend. However, we cannot abide a company that hires those who are willfully rude, condescending, and flat-out unhelpful to its elderly customers. As a result, you have lost a family of customers. read more

This is the worst Shaws I know, if you need something from Shaws go to another one in the area. Employees are rude and store is not clean.

If I want to shop by price, I go to Market Basket or Stop and Shop. If I want to shop by quality I go to Whole Woods or Sudbury Farms. If I need something and I'm around it, I'll go to Shaw's. The fresh product is average quality and the prices aren't anything special. read more

Although this Shaws looks basic and non-fancy compared to Sudbury Farms, this became my market of choice since moving to Sudbury 11 years ago. The initial draw was their berries -- their strawberries and raspberries are both fresher and more frequently on sale than Sudbury Farms. They also have a decent selection of organic meats and dairy as well as store-brand (cheaper) lactose-reduced milk. I'm able to get the majority of my day-to-day groceries here and hop over to CVS and the post-office which are all in the same plaza. read more

This Shaws is old and depressing but if you just need to pop in and out for basic groceries, it does the job. It is cheaper than Sudbury Farms and always less crowded. If you are looking for prepared foods, or meats I would stick to SF. read more