I bought a used 2015 grand Caravan from them and made the mistake in figuring since they are only well-known larger establishment that the cars would have been inspected and everything was well. Well since I bought the car I have put in about $300 for an alignment oil change filters and other basics that you think would be taken care of. One of the seatbelts was missing before I gave them the money which they fixed but now it rattles. They are so petty and that I know the floor mats were in my car when I test drove and went through but when I purchased the vehicle the floor mats were missing. I had to make several phone calls and go down there in order to get my mats. Warning lights are showing up on the dashboard and now that I called to get help with these things no one seems to be available to respond to you from Lou the agent to Adam the sales manager to John the operations manager. Clearly they don't believe in service and making the customer happy therefore I do not recommend buying a car from them since they have been sold to Sheehan it appears impeccable service that they want held is no longer a concern!!! Of course before they got my money, responses was not an issue. Oh and I forgot to throw in I had to wait 4 yes FOUR no exaggeration for the paperwork to get the vehicle while I was sitting there already with the draft from my credit union. Madness!....so I am adding an addendum to my review. As you can see from the comment below someone contacted me. Yes the service manager...no apology no nothing told me he was informed to see how he could help...um very late since I don't live there and again did I say no apology!!!! Horrid! Run!!! read more

Mr. Friedman (the service mgr) made good on a promise he made. I will be going there for service from now on. Thank you! read more

I was in Pompano Beach , Fl on 5/20/2019 my brake light came & called this dealership because it was the closet from my location. I spoke with a service writer on the phone when I got there of course I was the wrong color. None of the service writer's own up to talking to me on the phone. Denied having a loaner car after telling me it was going to be about 3 hours before they found out what was wrong with it. ( Of course there were cars out in the yard with dealer plates on them I was out side I saw. Action speaks louder than words. This day in time it's so sad from a business you get treated like this. When I threatened to contact G.M. Gary Pyremock did his best to help me. Thanks Gary. I pray when I return back to Pompano I don't have to go back here. From the old black lady that you didn't wanna wait on service department. read more

Eric Trouillot was a very personable sale representative and I recommend him to any future customers. He addressed each of my concerns, even after the purchase was complete. Thank you! read more

Leasing my two cars was a very positive experience, Bert and others went above and beyond expectations. Service is just the opposite experience. My car had something burning under the hood, and smoke was coming out of the hood and under the car. I contacted service, or I tried to contact service. It took four calls over a period of time not to get a recording. I explained what happened, and it was suggested I contact roadside service. I asked would there be a charge, I was asked do I have a warranty. I responded, I don't know this is a lease, the condescending response was, I DIDN'T ASK YOU THAT! I was shocked to be talked to like that after leasing two cars and having high expectations. I called Sawgrass Cadillac and asked if they could repair the car. Sawgrass response was yes, they would get me over to roadside service. I asked if there was a charge, the response was quick and polite, no, your car is a 2020. I called back to to Sheehan and wanted to talk to a manager, I left four messages and no response. After a positive buying experience, it was very disappointing to have to switch to Sawgrass Cadillac, which has been very positive experience. I will miss the sales people Bert and Harry and all the others. read more

After being a claimant on a Metlife claim I was referred to this collision center. Being a former adjuster with Allstate and shop writer I can see many flaws in the way they conduct business. Assistant Manager or writer provided no updates on vehicle. It took me going there every other day to get updated on my vehicle. Shop secretary does not do anything to help. Very disappointing experience. They mounted and balanced two brand new rims and the service center technician damaged the wheels around the lug nuts. The wheels are not repairable because of the color. Alignment that was done the steering wheel was never adjusted. After picking the vehicle up one the wheels almost came lose and fell off. I had to tighten the lug nuts on the side of the road. Also went to 2 tire shops and they had to balance out the rims so I wouldn't get a vibration. I paid them more money to do a customer pay and the work that came out was far from good. Rt quarter is dry where rear glass is mounted. Sanding scratches left on rt quarter by the painter when he buffed it. Over spray on all panels of vehicle even front and rear glass. Vehicle wasn't even vacuumed when I picked it up. Also the clear protector on my rocker shop asked me if I wanted to put it on! I also noticed technicians in office answering phones to provide customer advise on how to get vehicle brought into the shop! This is laughable really. I come from 15 years experience in this field and im surprised they are a DRP for insurance companies. The manager does nothing to help the assistant manager. It appears the assistant manager/ writer is overwhelmed. I have submitted a BBB complaint and have written many emails to the GM of the dealership with no response as of yet. Told them Id be happy to go in and run the place for them and get things in order. I finally went in 2 days ago and assistant manager (JT) went over issues with me and said he would let me know what to do about the wheels and we will take care of alignment when we fix wheel issue. We will see if he calls me back because he sure as hell doesn't respond to emails. Through out the repair I would call the secretary and leave a message with JT and I would never get a phone call back. Always an excuse he went home early, he ran to Miami. I would call 2 times in one day and say did you give him the message and nothing. Like I mentioned before not even email gets responses for JT. This shop needs help maybe they have to much work but even close to a month on a side swipe seemed excessive. DO NOT BRING YOUR VEHICLE HERE POOR WORK! We will see if the dealer makes this right and pays for 2 of my wheels and fixes the alignment issues. I took it upon my self to clay and buff the vehicle being I clearly am better then the shop! read more

Robert in service was amazing. When I initially came in I had a few issues with customer service from a different person but Robert really saved the day. I will be coming back again and again - as long as I get to work with him! read more

I bought a used car from Casio at Sheehan. The car was in really good condition, but I knew I was buying a used car. Two days after the transaction, there was an issue with the car. I've never had a used car dealer assist with the issue, whether it was emotional support or otherwise. Casio was there with the communication (post-sale) and his sales manager, Kirk, helped Sheehan step up to the plate and hit it out of the park. Kudos to them for their commitment to customer service. read more

I was recently on a trip visiting Florida and my transmission failed. I called Jamie Wells which was good fortune for me as the process was handled magnificently. After explaining that I needed the repair quickly since I was on a vacation and needed to get home, he assured me that he would do his very best to accommodate me. He was able to get me a car to use and gave me frequent updates on the progress of the vehicle. He even pushed the extended warranty company to move quickly so I could get back on the road sooner. I've owned multiple Cadillac's over the years and this was the very best service experience I've ever had. I owe it all to Jamie Wells and his professionalism and knowledge. You cannot go wrong if you are looking for a reliable, honest and professional organization as Sheehan Cadillac. Thank you Sheehan. You have a real asset for your dealership in Jamie Wells. read more

Since Sheila is gone as the service supervisor they are knocking it out of the park. Great customer service an a lot more willing to help the returning customer. Brian in the service department was a pleasure to work with. Great communication an had my new radio ordered an approved within 30 minutes of walking into the door. read more

I have to tell you, i buy usually 2+ cars per year, and was getting desperate with service in florida (coming from Chicago). However, Tim and Andrew Sheehan changed my mind. Great Service! Great Prices! Wonderful people. If you are in a market to get a new or used car, they would help you no matter what. Talk to Andrew or Tin, about any car, and they would be glad to help you. Really a rare find in the county. Best guys. You wont be disappointed it. read more

I was shopping for my first new car so I decided to go here. They kept playing games with me and tried to force into a car that was never showen to me the most unprofessional thing I've ever seen. So I bought a car some where else and the son of mr Sheehan decided to try and bash me and my car on social media and text messages. This is the most Unprofessional place I've ever stepped in. read more

John Collins sold us 2 cars this year and it was a great experience. Super professional, no stress, no problems. Just an easy experience all around. John took care of everything so we could relax. I give Sheehan and John my highest recommendation. They also beat the prices of all the other dealerships in town! read more

I Just Bought A New XT5 Cadillac, Was The Best and Easiest Car To Purchase Thanks To Eric My Sales Person. Eric Made The Transition From My 2013 cts To The xt5 The Best Experience By Far. I Have Purchased MANY New Vehicles And Eric Made This The Easiest And Got A Great Deal Thanks Erickson........ read more

From the moment I called at 8:30am inquiring about a Cadillac with Benjamin (Sales) till the final handshake with Brian (Service) I have never had more of a pleasurable experience EVER with buying a car. I left with my Cadillac at 2pm so incredibly happy about the stress-free and anxiety-free experience that I had with Sheehan Cadillac. I've had purchased many vehicles in the past in Miami and always felt that I was getting screwed but taking the trip to Pompano Beach was the best decision I could have made. Benjamin was great and honest throughout the entire short process and Brian in service made sure everything was perfect before I left the lot. If your looking for a new or certified pre owned this is the place. I purchased a certified pre owned and I can now enjoy my commute every morning knowing i'm in good hands with a great car and a great dealership. read more

I decided to get another Cadillac after moving to FL and chose Sheehan as it was closest. I called and Paul Orsini answered in sales so I went in and met with him. Paul was excellent, no pressure, really worked to get the numbers around what I wanted. He was very helpful and something you don't see too much these days - polite and respectful. I would definitely go back to Paul and the Sheehan dealership was a great experience. Angela S. read more

Our service advisor, Jamie Wells, gave us exceptional service. He was very attentive to our needs. He kept us up to date on the services being rendered. He was very accommodating with our drop off and pick up times. As we approached the dealership to drop off our rental, once Jamie saw us, for our comfort, he conveniently started our own vehicle which was very nice. He definitely gives Sheehan Cadillac a good name. We look forward to future services with Sheehan. read more

We have leased quite a few Cadillac's from this location throughout the years, even before it was Sheehan. Location is slick and clean. Never too busy, quiet but in a nice way. Jay Pregiato (hope I spelled that right) is our guy, he's been there a long time. Good guy and has always went to bat for us on pricing with management. Ask for a Jay, he's easy going and straight up. Service department is also pretty good, most any repairs we have ever had were covered under warranty and they provided us with a loaner car. I don't hesitate in recommending this dealership. read more

I went into Sheehan Pre Owned Certified to look at a car. I found a use 2011 E 350 Mercedes. I was told by Louis the car was perfect. We went for a test drive and all seemed well until I ask that the Pan be removed. Oil came running out all over as we all ran trying not to get it on us. I put it on the purchase contract that this would be fixed no matter what. I took the car home and the dash light came on. Brakes, Struts, ​and battery costing me just under $3,000.00. I then find out they changed the Car Fax as the car had been wrecked. After further inspection, the oil leak was major and we are still dealing with it. Do not buy from them. The big sign on the building Pre Owned Certified is Fake advertising. The Service manager said he never wanted to see my face again nor the car. read more

I have never enjoyed car shopping until now. Alan Berkowitz was FANTASTIC. He is extremely customer oriented and goes out of his way to ensure everything is done perfect from selecting what you want with your vehicle and ensuring the price is the lowest you can get. I am not exaggerating, the service was the best and I recommend this place highly. read more

Bought a used truck in great condition from Guido at Sheehan Cadillac yesterday. He was great to work with, as well as the sales manager Mark. They seem to have a great selection of quality vehicles and are very professional. They gave me a great price for my trade in vehicle too. Definitely recommend Sheehan Cadillac and Guido. read more

I recently brought my 2014 Cadillac to Sheehan Service for a water leak in the trunk, not an easy fix. I was impressed how professional the entire staff were from the first greeting to leaving with my repaired vehicle. The Service rep, Jamie Wells, was a pleasant, knowledgeable fellow. After a half hour, Jamie came to me with a Service Tech who had taken the trunk apart and asked some further questions. They explained what the plan would be, avery extensive and thorough process, and told me that they would need the car until the next day. Jamie got me a courtesy 2019 Cadillac and I was off. The car was ready as promised the next day and I was told that every repair comes with a 2 year unlimited warranty. Try getting that anywhere else. I can without any hesitation recommend the service department and Jamie to anyone needing their Cadillac serviced. read more

Shelia in the service department is the best!!! She was able to resolve my issue that day and I did not have to come back. Thank you!!

Well I had a great experience read previous review I bought a Certified Cadillac SRX in Sapphire Blue but the Windows had these weird scratches in the tint I brought in the SUV to he SERVICE DEPARTMENT I had a lovely experience KEITH SERVICE advisor assisted me by checking the windows and noticed that the previous Dealer who put the tint on did not straighten out the window weather stripping No problem appointment was made for Wednesday and I dropped off the SUV The Porters covered my car up with plastic-covering to protect my light leather interior and put down paper mats Keith had my Loaner SUV ready 2019 XT5 I was in and out in 20 minutes When Keith called Friday I returned the Loaner SUV with gas not required but I did and home I went .Sheehan was great my car received new weather stripping and windows were re-tinted no problems in and out great service and great sales I could not be happier new weather stripping and tint looks great Thank you to all in the SERVICE DEPARTMENT read more

My car was repair at th collision shop and I had another issue with my navigation system . When I picked up my car the issue got work raw . I freaked because I was taking a long road trip in three days and nothing worked on my touch screen . Jim reason got the team lace to part in less than 24 hrs and the repair was done in a little over 1 hr . You guys(Jim and Carlos are the best )!!! read more

Had to deal with a check engine light issue in a 2013 ATS. Brian G did everything possible to troubleshoot the problem before having to roll it in for service. I know quite a bit about cars, and from what I witnessed, he took every step in an honest and ethical manner. It was determined that it did need service and the problem was covered under my warranty. Best of all, the level of communication and customer relations was better than any dealership service department I have ever experienced. Kudos to Sheehan Cadillac once again. read more

Ive been here 3x and have experienced great service with Jamie. He went above and beyond to make sure we were takin care of and our situation was fixed. He took the initative to do things we didnt even have to ask to be done. I always thought going to a dealer for service wuld be a crazy amount of money but they work with you. I wont go anywhere else anymore because Jamie provided us with great service. read more

I took my Cadillac XT5 in for service yesterday and I took with me a postcard I received which offered a "Free Detail" - $149 value. I left my car and drove home in the loaner XT5 the gave me and when I went back later in the afternoon, the oil change was complete, the tires rotated, 25 point inspection was complete (with no issues) and my car looked better than when new. The detail is well worth the $149 they typically charge. This will be my "Go To" place for service and detailing from now on. read more

Just purchased a 2017 Buick Cascada from Sheehan Cadillac. Mark Ferrari, his real name, helped me and was great. Everyone was helpful and professional. I would recommend this dealership for your next car. read more

I purchased a 2016 Cadillac Escalade and I'm thrilled that I purchased it from here and most importantly have been able to service the truck here. The staff at Sheehan is truly awesome! I had a problem with my brakes and I worked with Jamie in service who is truly knowledgeable and beyond helpful! I had to leave my truck for several days and Jamie made everything seamless for me- including moving my two huge car seats in and out of my car. Truly not his job, but he is definitely that guy that goes out of his way and above and beyond for his customers-rare today! While waiting to pick up my car a pretty lady named Rebecca came out and checked on my service experience. I was thrilled to say awesome and then she loaded me up with coupons for great restaurants and cool adventures for my kids. I have a busy mom life and it means a lot to me when people make things easier in my life. I felt like a friend not just a customer and it all meant a lot. Great experience! read more

BEST CAR BUYING EXPERIENCE EVER! I can't say enough about the team at Sheehan Cadillac. Very professional! Alan our Sales guy is a genuinely nice guy and you can tell in the way he handles his customers. I never doubted that I was being treated with the utmost respect and that he takes pride in his work. Dan in F&I is that man ! From the minute we got to the dealership until we drove off was under 2 hours! If you are going to buy a Cadillac do not waste your time shopping at another dealer, I promise you will not be disappointed with the team at Sheehan! read more

there is no better dealership then sheehan cadillac and the sheehan family has been in the community for years. i have bought and leased all my cars from tim sheehan. he is very knowledgeable and very honest. i am so happy they have cadillac now i am driving a ats. thanks tim and your team for 38 years of buying from your family and for treating me and all of my friends like family. read more

sheehan cadillac is the biggest ripoff I have ever dealt with in all my years of buying vehicles. They had a 2009 escalade hybrid that was listed online that i was interested in. I was working with james heon on the vehicle over the phone because i am over 850miles away. I was told the vehicle was in tip top shape cosmetically with but just one scratch that was visible and one door ding that was visible and everything on the vehicle was in good working order mechanically as well and that the scratch can be taken care of when they detail the vehicle. Then after i made an offer on the vehicle i was informed in fact that they actually took the vehicle in on trade because it was in service for transmission shifting issues. I was hesitant at this point but was under the impression that this dealership was honest and up front in representing the vehicle as i was buying it over the phone and relying on there description of the vehicle. So we worked a deal where they knocked off some on the purchase price to cover some cost towards having the transmission fixed. I purchased the vehicle on aug-23rd, I received the vehicle from transport on the 30th and the dealership had all paperwork signed they needed on the vehicle by aug 26th. I was told all my paperwork for the vehicle was mailed out to me on the 29th but i didnt receive them till the 22nd of next month and that was after i had to call 5 or 6 different times about them. I understand the hurricane was in that time frame but it was suppose to be mailed out almost 2 weeks before the hurricane come about. This dealership is very unorganized and once they get there money for a vehicle its to hell with the customer and what they need to even register the vehicle. Now to the bigger issue, I picked the vehicle up from the shipped and immediately noticed a loud clicking noise from the rear end of the vehicle. The faster i get the more pronounced the noise gets. Come to find out after the rear end was inspected, The factory carrier unit in the rear end was bad as well as the pinion bearings. I called sheehan and spoke with one of the pre-owned managers I believe his name was mark and informed him that not only was the transmission bad, that the rear end was bad as well and it was never mentioned when buying the vehicle. His response was "you bought it as is" and goes on to say he never heard any noise from the rear end and then come to find out they never actually had a service tech look over the vehicle. The rear end could be heard across the parking lot with the car rolling at idle, it was that loud so its hard for me to believe that no one at the dealership heard this thing. Then to add to it, I started noticing this vehicle had major dents all over it like hail damage and the rear bumper looked to have been hit by another vehicle, dents all down the side and big gouges to the metal down the rear hatch about 6" long each and the vehicle was never detailed as i was promised. I brought all this to the attention of james heon my salesman and got no response. So it just goes to show this dealership is a fraud and will lie and mislead you to make a sale. I was lied to countless times from this dealership just on this one sale and it cost me to find that out so i could imagine its a every day routine for these ppl to make a sale. read more