For 16 years I have had nothing but good things to say about Shelby Heating and Air!! However,,,, Today, October 1st, my whole system has been down since September 9th. Yesterday, the technician pulled my wires through the wall and will require him to repull new wires through wall, and he said he would come back tomorrow with a helper to finish. However,,,, I call this morning and I'm told that I'm a work in, try to get to you this week. UNACCEPTABLE, I will post the entire story or situation next week if not fixed TODAY, 10/01/2025. UPDATE: SH&A showed up yesterday on 10/01/2025, and they have my system up and running again. Thank you SH&A for taking care of a long time customer!!! read more

DON'T TRUST THIS COMPANY. The technician will steal your money. He will not arrive on time, 2 hours late. He will overcharge you and pocket the rest. read more

Chris Jackson is an extremely knowledgeable, responsible and friendly tech. Would definitely ask for him specifically!

They will try and get you to pay for unnecessary "fixes". Came out to fix and said it was fixed. Temperature was still in 80s so they tried to tell us it was a whole other issue only after we had to try and convince them the issue was not fixed. Unless you have someone with AC experience on your side, they will finesse you out of your money. Called another professional after they couldn't figure it out and he confirmed that they were trying to take advantage of us. read more

When Shelby Heating & Air refuses to reimburse you for a capacitor that only lasted 35 days and you have to reach out to another local heating & air company because they are too busy to call you back, something is wrong. Then you speak to the receptionist, service manager, and office manager and they could care less, that's when you realize you called the wrong company originally. Customer service was poor from the office, the tech that serviced the unit was great. Unfortunately, I wasted $222 for a service that lasted 30 minutes only to find out the the capacitor was no good and would not be refunded. I do not recommend using this company. read more

We trust these guys with our heating and air systems, so we did so as well when it came time to install an extra gas line for a new range. Mr. Alvino came out the next day and gave us a fair quote and recommendations for the install. For under $600 they added a line, a new larger regulator, rewired the outlet, breaker box and installed the range (gas/electric hybrid). So yes, there were a couple of hiccups here and there, but the job got done properly and timely in the end. Mr. Alvino was great at addressing any questions or concerns we had. I can recommend them without hesitation. read more

Shelby Heating and Air was a joy to work with from the very first call. They responded promptly to my call and once my issue was assessed, I was given multiple options of how it could be fixed. Each options was explained, giving the pros and cons of each. I felt truly informed and that I was making an educated decision. The process of installation and inspection was explained thoroughly, and everything they said was going to happen did. Every person I interfaced with (sales, customer service, installers, inspectors) was courteous, polite and professional. I would confidently recommend Shelby Heating and Air! read more

I own a rental house and my tenant called me on Friday because she had no air conditioning. I went out to the house to check and called Shelby heating and air because it was after hours and they have someone on call for the weekends. Someone called me back and said they could be out there Saturday morning but it would be double because the weekend. My tenant is pregnant and has children so I did not want them going an extended time without air so I agreed. I met the technician out at the house on Saturday and he told me he found the issue and to fix it would be $600. I told him to fix the issue and thought that would be it until my tenant called me when they left saying she still had no AC. I called my tenant and she said the technician never came into the house to check if it was working. I called the technician back and had to convince him to go back out to fix it. He then told me I could try and replace the thermostat for another $150 to see if that would fix it. I knew then that this was a huge scam and called a friend who was a retired heating and AC teacher and he confirmed that the thermostat had nothing to do with my issue and this was an attempt to get more money before fixing the true problem. I called the company number and asked to have a manager return my call. I never heard from anyone else at the company. I had to call again Monday morning and they sent a new technician out. The new technician said it was a faulty switch NOT A THERMOSTAT and fixed the issue. I called the company wanting to speak to the owner about the run around I was given over the weekend. When I spoke to him stating how I paid a weekend service call fee and still had to wait until Monday to complete my service he just stated "well we fixed it today so I'm not sure what you want?" Do not even bother with this company unless you want to pay for unnecessary "fixes" and then have to twist their arm to fix the real issue. read more

I have built and/or renovated many houses over the past twenty years, including several buildings near Shelby and I can say that Shelby Heating & Air is the very best HVAC company I've ever worked with. I had them take over service on several Trane units in buildings they didn't install and had them install new Carrier Heat Pump and several Mitsubishi mini-splits in a new barn building with an upstairs apartment and their advice and service was and continues to be invaluable. Everyone from sales, service and office administration has always been professional, a pleasure to work with and consistently goes above and beyond to serve. I wish all contractors were even half as organized and service centric. I highly recommend Shelby Heating & Cooling over any of the many HVAC companies I've worked with in Cleveland or Rutherford County. There is no comparison. read more