Couldn't ask for a better business to work with. Greatly customer service, great quality of work,…read morethey thoroughly explained everything they were doing to my Duramax and made sure I understood it as well. Could not ask for a better shop to do all my performance and or routine repairs/maintenance from here on out. Thanks, Dakota

DO NOT BRING YOUR VEHICLE HERE!!! Broke down on a work trip. After towing my truck here for a fuel…read morepump issue and thinking Dakota was an honest guy. I was very disappointed that it took almost 3 months for the repair. After having to press him to get the job done and being told multiple times it would be done by the end of the week but not getting done for a few more weeks. Finally I get the truck back and get home to see diesel fuel was leaking from underneath the truck. We had to tow it to a different mechanic because we were from out of town. Dakota stated he would pay half of the new bill and I have called him multiple times and he has not covered half of the bill as he said he would. My business took a hit because of the dishonesty and after everything Dakota would not even make it right for us. If he didn't have the staff or time he could have just told us that up front and we would have taken the truck somewhere else. Instead he was not straight with us and my business suffered because of this. I will not be bringing vehicles back here ever.

Wow. Just wow. So impressed with Baker's!…read more Here's the scoop: we needed our Yukon diagnosed. It had mystery issues. We have an extended warranty through the Ford dealer where we bought it used. (Very worth it, btw! The Ford warranty folks have been awesome.) A GMC center in Ashland did warranty work on it in October. When this issue happened in late December- early January, they sent us to the GMC dealer in Mansfield. When that didn't go very well, we tried the other GMC dealership in Ashland, but they didn't want to work with a Ford warranty. All of this was happening while we had to be in a rental as this was our only vehicle, which we had clearly said. The GMC dealer in Mansfield called us to pressure a trade in before they'd start work on it! We declined. When they contacted us for pick up the next day, they said we needed a new door latch assembly, had left grungy handprints on the interior driver's door, and said nothing about the electrical. When we asked about that specifically, as that was the big reason we were in there, they said, "We hooked it up. There were no codes. That'll be $160." That all seemed kind of sketchy, so we took the truck to Baker's. Wow. Night and day!! Justin, the service manager, treated us with respect and professionalism. Their mechanic found and fixed the axle seals that had supposedly already been replaced by the Ashland dealer in October. AND they also replaced the actuator that controls the four-wheel-drive, which no one else had found despite our mentioning it. And remember the no codes found bit? Baker's found 16, not zero. Yup. Six-freaking-teen. Our vehicle was done when Justin said it would be done, and they even washed it! Then it had to stay an extra day to correct the work done by the center in Ashland. They worked cheerfully with sorting that out with the warranty, and fit us into their schedule. And washed it again! Not only that, somebody wiped a good bit of those grungy handprints from the other shop off of the door! I can't say enough good about Baker's, I really can't. They took us from an incredibly stressful time to a vehicle that was safe to drive again in short order. Very very grateful. We'd give fifteen stars if I could!

Family owned and managed automotive service company that treats everyone like family. They went out…read moreof their way to provide exceptional service at reasonable prices.

Horrible customer service! I took my truck in for an estimate. I waited 2 months and they still had…read morenot got me scheduled in. Kept giving me the run around and excuses. After being patient and waiting I got tired of all the excuses and took my truck to Bakers and got great service, and they got me scheduled in less than a week.

I called in for an appointment to get an estimate. I was told to email my information, and someone…read morewould get back to me within a couple of days. After a few days, I went in personally and spoke with the owner and gave him my information. He proceeded to explain how busy they were, although he was sitting down doing nothing. There was only one wrecked car in the parking lot. And no one else is there working. He said he would get back to me in a couple of days. We'll here we are 3 weeks later and still no communication from the owner. I suggest anyone looking to get body work done. Just skip this business. If it takes that long to get an appointment, just imagine how long it would take to get your vehicle fixed. I most definitely would not recommend this body shop...... It's probably not affordable either.

Fast affordable and reliable. My go to place. I will return when the time comes. They have saved me…read moreallot of $$

They are very good people work with and good service and good prices in town. book you with within…read morecouple days. thank you very much

I was in a pinch and needed a quick repair. They were quick, professional, and very reasonable. I…read morenow have a shop I can rely on. Great service!

I brought my 2018 mustang eco boost in and asked if they could put some straight pipes in to…read morehopefully achieve a louder sound in hopes to imitate more of a v8 rather than a v4. Now obviously not expecting it to sound exactly like a v8 given the engine size, I was so impressed. The service was so amazing and my car sounds a lot louder! It truly does sound a lot meaner than before. The job was done very quick, 45 minutes tops. The men working on my car could tell I was very interested in the process and even let me come back and get a closer view for a bit. Along with the great service and quick time, the price was also very reasonable! For the job done I would even say it was a deal. Would 10/10 recommend this place for any work on exhaust systems.

My car needed a jumpstart. Terry came jump started it and was professional and easy to talk to…read more highly recommended. I was very pleased with the service provided and his professionalism.

Shout out to J.R. for promptly coming out to out motel even though AAA warned us we may have to…read morewait up to 60 minutes!! Not only did he arrive within minutes of my call, he was kind and professional. He took the time to jump my battery twice, but also advised me on how to get it fully charged. He also advised me that he was "just up the road" and would be available if we needed him again. Bottom line, because of J.R., we were able to get to the Ohio State Reformatory to set up our booths without being late and potentially losing our booth.

I came in today to sell a car that I inherited, and they were extremely efficient with all parts of…read morethe deal. Negotiated well and I was in and out in under an hour. Jake was realistic and fair and the ladies doing the paperwork were very kind. One of the best experiences that I have ever had at a car dealership!

First things first...... Please pay attention to what is coming on all forms in regards to this…read moredealership I plan to upload all information. Do not trust what they tell you at all. I was a wire ready customer and they sold the truck from under me Then they tried to pull a fast one by switching trucks and saying they were going to sell the exact same truck to me When it was a completely different trim package for $5000 more than it could have been purchased for from anywhere else. Extremely bad business. Hopefully, this is a huge warning to someone to watch this dealership very close.

This is in response to an old review that I just found concerning my old business. I pulled my old…read morerecords to see who Pam M is & to see if they were an actual customer. The actual name is Pam & Terin Mitterling. I reviewed the notes concerning their repair. The battery had a shorted cell causing a battery discharge light to illuminate. I recommended a battery replacement to correct the issue. The battery was replaced & the charging/ starting system all tested correctly & the battery discharge light was no longer on. There was no call from the customer to notify me that a discharge light had reoccurred. The vehicle in question was a 220,000. Mile Oldsmobile. In the future, feel free to use your full name instead of hiding behind an erroneous online review.

We took our car in to have alternator and battery checked. Harold indicated we had a bad battery…read more We asked to have the battery replaced and an oil change. We were charged $243. When we went to start the car the low battery light was still on!! Problem NOT solved. Harold refused to refund our money. Bad service, bad customer service. Likely sold us a battery we didn't need---it's likely the alternator as we originally thought. Now we'll be out that money, too - but NOT having the work done at A&H!!!!!!!!!! Beware!!!!