Great place to live. Tom from maint is really a big help with evrything…read more Friendl staff. Food is good. Fresh milk, juice and coffee always.

Horrible place to work or have your loved ones at! This facility is RACIST AS HELLL! There is no…read morestaffing, they over work the good staff that they have and are not appreciative at all. Im not sure if any one in management even went through elementary school because they can't do the simplest of things. The amount of Illegal things that go on Around this place is ridiculous not sure how they are still open. There are really bad bed bugs in two of the builds and nothing is really done about it. There are some residents that should be in Psychiatric facilities that are there because they are lying on evaluations just to get people in there for the money. residents families pay so much money and residents can't even eat when they want. There are no snacks NOTHING!!! Management is not helpful at all. They mess up the schedule and don't help fix it when we don't have staff. If you love and care about you loved ones DONT NOT SEND THEM HERE!!!!!!!!!

My mother in law was here from December to September. There are a couple of good employees there…read morebut most are there to collect a check. Let me break it down for you. *Housekeeping I'm pretty sure the entire length of her stay nothing was cleaned in her room. Dusting, vacuum, tub, shower it was all filthy. *Dining room if your loved one naps through a meal they will miss that meal, no one comes to get your family member. It costs extra! They used to deliver water to each room a couple times a day. Then they had Hydration station down the hallway. So if your loved one isn't a person who likes to walk they will not get drinks throughout the day. *Management- the manager is unapproachable. He is not a friendly man and should not be managing a senior housing place. * Medical or Med techs. There were a couple good ones there. Who knows if they are still there. We had missing insulin. Most of her meds I took care of but did have them manage her diabetes. They didn't always take her blood sugar finger pokes or they didn't write them down. Because they didn't do all her meds they could not do a sliding scale for her insulin. She was taken by ambulance at least 4-5 times during her stay for falls. Usually because of UTI's because she wasn't drinking enough water. *Security~ the building is supposed to be locked down at night but I walked in several times after dark. * activities- there were a couple activity directors there during her stay. No one was ever successful in getting my MIL to join in. * maintenance- constant problems with her cable TV and no one at night seemed to want to help her. Leaky faucets, closet light that didn't work all the time. I would not recommend this place

I have very mixed feelings about Riverside Courtlands. On the surface, the facility is beautiful,…read morewell-maintained, and offers appealing amenities for residents. The admission process was quick and efficient, and for someone who is largely independent and only needs minimal support, this could seem like a great option. However, once any level of real care is needed, serious issues become evident. The facility does not have an RN on staff -- only CNAs -- and during the night shift, the entire facility is often run by just two CNAs - not even a manager in charge. This lack of proper staffing creates a dangerous situation for residents who need more attention or might be at risk for falls. During our time there, falls were frequent, and one day alone saw three residents were taken to the ER due to injuries. I was constantly seeing residents with bruised faces, etc. walking around. The call button system is unreliable, especially at night, and response times can be worryingly slow. Often when they did have adequate staffing you could find 4-5 of the CNAs outside the dining room door congregating. This would be a good time to round with the residents who might not be able to go to the dining room. Nonetheless my loved one had a nasty fall and passed away the next day. I believe that fall worsened the condition at hand. Another concern was the pressure I felt to use CorsoCare for hospice services -- a provider located two hours away from our location. Unfortunately, that experience was far from ideal and felt more like a convenience for the facility than a benefit for us. I wonder if there is some sort of partnership between the two. In short, if your loved one is active, fully mobile, and doesn't require much in the way of assistance, this might be a pleasant place for them to live. But if they need attentive care or medical oversight, I would not recommend Riverside Courtlands. It offers a nice place to stay -- with meals, activities, and a roof over your head -- but very little in the way of actual care, which sadly did not support my loved one in their final days. Also, I will say the sales gal was SO nice and helpful during the sign on / move in process but once our loved one passed away we received not one condolence from any of the staff - not one. We received a bill and a notice to vacate the room. I found that very unsettling considering how nice and helpful they were to start.

This facility was highly recommended to us, and we were not disappointed whatsoever.... in fact, we…read moreare super- impressed. Mom has a 'studio' apartment that is huge - and we could add as much of her own things from drapery, to pictures, to shelving to really make it her own home. The apartment decor is up to date (stainless microwave, if desired in her kitchenette) and everything is clean and fresh. Housekeeping is amazing, along with maintenance and laundry. Staff seem to have a great attitude. Always with a smile and willingness to help or answer questions. Some stop by just to chat, and see how your day is going. Aids, med techs and nursing staff are wonderful and well-trained. Concerns are listened to. (Former nurse with long term care experience here...) This is 'assisted' care. Loved one can refuse showers. Staff is WELL aware of things, and certain behaviors are spelled out in the month-to-month contract that avoid serious issues. This is not a nursing home. They assist you when you require help. Different licences and rules apply here than at other kinds of care places. Some residents have had hospice here, and then pass on. They don't kick you out if you are sick. Yet, this is NOT a memory care facility. If loved one declines that way, there are other local Vista facilities (Northview) that they can transfer to, certain things being in place (room availability, etc...) Food is very good - with a nice pub-type alternate menu choices. Room service meals are no extra charge. Guests can eat for a reasonable charge, just inquire at the friendly concierge. Everything (except onsite beauty salon) is included in the rent. No "care-level" add on costs if loved one needs extra assistance. Choice of doctors who specialize in elder care come to the facility... including blood draws. Activities are creative and varied (artists come and paint with residents on a project... flower arranging... song performances... animals visit...etc) lots of outings are offered in their own van/bus as well as any entry fees covered. Residents are welcoming, and very friendly. They come from all walks of life and most from middle class income levels. (This age group saved and invested, lived on less than they made, paid off their home, and some, not all, received some kind of retirement package... unlike today's reality.) I have never noticed or overheard any attitude of "looking down" upon any other resident from these residents. An outstanding facility, in my opinion, and worth checking into.

This community is the worst of story point groups in the area. Do yourself a favor and COMPARE it…read moreto every other community in the area on social media before even touring. Your loved one will get very, very, little social interactions and management is virtually non existent. They will promise you the world but apparently spend zero of the rent to actually put back into the community. Always an excuse and always a promise for a better tomorrow with no follow through. A different director every 6-7 months. Most have only lasted a few months. It's worse than it looks from the outside.

This place is amazing! My parents have been here since they opened. The staff is incredibly…read morepersonable and treat my parents with respect and dignity. Amanda and Sara oversee things and my family and I could not ask for better people to watch over our parents. They offer 3 meals a day plus snacks. They also offer other food options if you don't like what is being offered for the meal that day. My dad also has a cat to keep him company. I highly recommend Riley's Grove.

To those seeking an assisted living setting for your loved one, I can highly recommend Lallybrock…read moreAssisted Living to you. My Mother is a current resident there. My firsthand experience (during the good and bad days) with Management and daily Staff has shown they are caring, professional and very accommodating....even when my Mother has been difficult to manage. If you need to contact me, feel free to request my phone number from either Deb or York.... Please use reference: 9252 Sincerely, Jim

From the owner: At Lallybroch Assisted Living, we've got decades of experience helping our residents perform the…read moredaily tasks that they need help getting done with the upmost care. Every resident is treated as if they were our own family.We know you want your loved ones in trusted hands. You'll find that at Lallybroch Assisted living.

It's a really peaceful, beautiful campus. Every spring there are baby ducklings and it's the cutest…read morething. The staff I have interacted with really seem to care about the residents and make it as comfortable as possible for them.

From the owner: Located in a quiet neighborhood just south of Grand Rapids, Michigan, our community offers warm,…read moreinviting spaces inside and relaxing outdoor areas with natural fountains and a gazebo.

My mother passed away December 27,2021. She had been a resident at Vista Springs Holland Meadow…read morefor 4 years. She chose this location based on the Administrator at that time. The first year was very good. Then the administrator retired. During the next 3 years they changed administrators 4 times. The last few months they had two co-directors. The Wellness Director was the LPN in charge of patient care. The other Director was in charge of the Business office. I am an RN and have worked in various fields of nursing care for the past 30 years. I know that working with assisted living members can be a challenge. That is one of the reasons I made myself available to the staff for calls, assistance in care, etcetera with regards to my mother. My mother was 96 when she passed away. It was her choice to die with dignity. Therefore when her health declined, August 2021, we requested Hospice of Holland to assist the staff at Vista Springs. In November she became wheelchair bound so her care level increased. She needed assistance with all activities of daily care, such as bathroom assistance and she took all meals in her room. Both the Hospice RN and myself communicated frequently with the Wellness Director concerning my mothers requests and needs regarding care. December 19, 2021 I was informed by Hospice that my mother had not had a shower in three weeks. After communicating with the staff, talking to my mother, and making an assessment of her room, I sent an email to both directors. I requested that her clothes be changed daily, that she be given a shower twice a week with assistance, I would be taking her laundry home weekly and I was available for them to contact me with any questions. At that time I increased my weekly visits to two or three. I never received any communication from either Administrator regarding this email. December 27 I was with my mother from 8 am to 9:30 pm. It was evident that she was dying. The only time any aide came into her room was when I put a light on for assistance in moving her. The Wellness Director came in late in the afternoon to help move her up in bed. She seemed surprised by her condition and the fact that I was sitting at her bedside holding her hand. In my experience, as a nurse, when a patient was dying they were placed at the top of the list for care. The Wellness Administrators attitude was extremely disturbing. My mother died with family around her at 9:23pm. The next day my husband and I were there, cleaning out her suite for 3 hours. The only people who came to offer condolences or offer assistance was one of the cleaning staff and staff from the maintenance department. Neither Director spoke to us although both were in the building. Four years ago Vista Springs of Holland Meadows was known as "The Cadillac" of assisted living. That is no longer true. If the corporation does not take seriously who they place as Administrators they may someday be looking at a negligent complaint. Quality of care is directly related to training and appreciation of staff as well as effective communication with family and staff. One of the websites I looked at, after my mother died, had 28 reviews listed. As I read the reviews I noted that a number of the positive reviews were by staff and at least eight of those had been posted all the same week. To me, that is quite disturbing. The negative reviews were posted at various times and were from family members of residents. On other web sites there were negative reviews from staff posted at different times. Please be very diligent when looking for an assisted living home for your loved one. Susan W Holland, Mi.

This is the BEST Assisted Living in West Michigan! The staff go above and beyond in everything that…read morethey do. They are always hustling to ensure that every need is met in a timely fashion. Being a small community of only 34 beds, the staffing ratios are insanely high! The staff have a great team approach and love to care for each community member like they would their own family. Even though the rooms are spacious and the layout is grand, it has a great close-knit community feel. We constantly have community members playing cards and games or enjoying another activity. We have a BEAUTIFUL courtyard and plenty of space for family to enjoy. There is even a full-service dining room for families to create a meal together, if they would like. We have a chapel for Bible study and Sunday services. Even management is very hands on as they get involved in care and activities such as the weekly manis and pedis. It really doesn't get much better than this. I would HIGHLY recommend Vista Springs Holland Meadows to anyone and everyone!

Do not move to this facility unless you want to have your personal possessions stolen. My mother…read morerecently lived in Independent and Assisted Living sections. Over the years she had many items stolen, including Godiva chocolates, a wig, quilt, new sets of towels, two rings, a $300 pair of glasses, several items of new clothing. Even the motor from her reclining chair was stolen! Most recently, all of her bed linens and some art supplies were stolen right in front of her when she was dying. I contacted the facility over 2 weeks ago about this and there was no response. Administration there will never admit that items are stolen, only that they are "lost". They have never told me how they will rectify the situation. They even blame the residents for it. I am thoroughly disgusted by this, especially the theft that occurred when my mother was dying.

Wonderful place to move too. I was there 8 years ago then I married & moved to my husbands house…read more Now we both are living at Waterford Everything is at Waterford for you to do. We love all of the food they fix. We love if we get Alzheimer's or other things happen to us that we are taken care of the rest of our lives