1. Shell

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    Lakehead, CA

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    Shell

    1.0 (1 review)

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    4 years ago

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    Antlers Resort & Marina

    Antlers Resort & Marina

    3.4
    (87 reviews)

    We booked a houseboat at Antlers Resort over Memorial Day weekend and overall had a good…read moreexperience, though there were both highlights and some notable drawbacks. What Went Well: * Booking and Check-In: The resort staff were organized, clear, and responsive. From initial inquiries to payment reminders, everything was handled efficiently. Check-in took just a few minutes, and they helped us transport luggage and spent 30-60 minutes giving us a personal walkthrough of the boat, which we appreciated. * Boat Quality: We were pleasantly surprised to receive a free upgrade to a nicer boat. The vessel was well-equipped, featuring a hot tub, water slide, full kitchen (oven, microwave, running water)--everything was in great condition and very enjoyable. * Support and Communication: Throughout the trip, the staff were easily reachable by phone and did wellness check-ins, which made us feel supported. When we had issues, they were quick to advise and assist. * Departure and Return: Staff helped guide us out of the harbor with hand signals and came out to help dock the boat at the end of the trip, which we really appreciated. What Could Be Improved: * Instruction at Check-In: The person assigned to instruct us was clearly more mechanically inclined and admitted it was their first time training guests. The walkthrough was overly technical, hard to absorb, and not well suited for first-timers--especially with 11 people depending on us. We wish we had received the manual in advance, or even better, a simple infographic showing common procedures (e.g., starting the boat, docking, using the generator). * Safety & Docking Design Flaws: A major issue occurred when another group walking across the rocks used our mooring ropes as support, dislodging the stake and causing our boat to drift. The bridge (gangway) detached and fell underwater, and due to its weight (~50-100 lbs), we struggled to lift it back. This wasn't addressed in the manual, and the design--where the bridge is easily detached and only secured by ropes underneath the boat--feels flawed. While staff were helpful over the phone and eventually explained how to fix it free of charge, we were initially told it would cost $150, which was frustrating. This kind of issue could be much harder for smaller groups or families to handle safely. Final Thoughts: Despite a few technical and structural frustrations, Antlers Resort staff showed professionalism, courtesy, and willingness to help throughout the weekend. The boat itself was excellent, and the free upgrade and strong support helped offset the downsides. However, we recommend that they improve onboarding materials and bridge design for a smoother and safer guest experience. We'd still consider returning, but would come better prepared--and would strongly suggest that future guests request the manual early and ask about bridge/docking procedures in advance.

    First, they are overcharging when you use a credit card. By law the are allowed to charge 3% for…read morevisa and 4% for Mastercard. They are charging 3.5%. The camp ground is a bit run down and some of the spots are quite small and crammed in together whereas some are quite large. Please be aware they also charge you for electricity over and above your camping cost. There are some trees with fairly low branches that hang over the fire out, which in my opinion is a fire hazard. Also, a ton of poison oak around our camp site meant we had to be extra careful how we set up so the dogs couldn't get into it and give it to us. The good: easy access to the lake, nice marina. Great fishing. The dogs loved it.

    Shell - servicestations - Updated July 2026

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