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Shell

2.3 (7 reviews)

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Gulf - Randolph Gulf -- 245 North Main Street / Route 28, Randolph                       Sign & Exterior

Gulf

(1 review)

Use to really like this place, however recent repairs done there has inspired me to warn others,…read moreespecially about their Mechanic names Edward, and manager who seems to support his malpractice. Had a K-frame replaced there after mechanic "Ed" assured me he has done this several times and it is a common problem in my car. I agreed with his diagnosis and had it done there, costing me $450 for repairs. However, he seems to have been dropped the engine and transmission rather violently in doing this repair, as after collecting my car on a Friday, my Monday morning commute in August during some heat, when my AC kicked in by UMass, it blew up! I also noticed my engine had a bad knock. To make a long story shorter, they damaged my low pressure line. After some hesitation, the manager agreed to make amends and swore he replaced the line. The A/C started to work and I dismissed the matter, until recently I opened open the bonnet and saw a piece of plastic wrapped around the A/C line. They just did a simple repair with tape / plastic. They also shifted my transmission dipstick, and a recent mechanic told me that my rear engine mount is busted. All related to this "repair" The manager denied doing any damage and has been lying to me throughout. I also have a gas leak smell in the car after their repair, which he has denied. I gave 2 stars because they have another mechanic there who is really nice and professional, but too bad the manager and the garage as a whole, is dishonest.

Randolph Automotive

Randolph Automotive

(13 reviews)

Randolph Automotive has been a trusted service shop for my family for years. I recently had an…read moreissue with my daughter's vehicle and I knew I could count on them for honest, knowledgeable advice. Great customer service and affordable pricing you can trust they have your best interest in mind.

This is my last visit to Randolph auto. The lack of proper communication from business to customer…read moreisn't new to me, I've been neglected by the business before. I dropped my car off for an inspection sticker and four new tire sensors on Wednesday 08/27/2025. Only found out today, Tuesday 09/02/2025, that they need to order and receive the sensors first and that they haven't done the inspection sticker yet. So my car was just sitting there in their lot for more than a few days, without them notifying me of anything like that. They finally did the sticker today after having my car for 3 entire business days before the long weekend. So I paid for a week long pending inspection sticker and frustrated, I brought my car to a tire shop elsewhere and had my car back in an hour and a half (and with a better price). This is the last time I'll be irritated leaving Randolph auto, and I suggest you might want to consider many other auto shops that are honest and that'll treat you like a paying customer. I'll use this review to also plug Town Fair Tire in Quincy as they took me without an appointment, and got me what I wanted in 1.5 hours, compared to almost a week at Randolph auto.

Shell - servicestations - Updated July 2026

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