Very rude employees in the morning. Same couple that always work! One Asian woman who wears glasses…read morewho you can barely understand and she talks so rudely back to customers! Even if the customer is very nice and asks her to repeat herself or stands there a bit confused since they didn't understand her response. (Do not confuse this woman with the other woman who usually opens and has long black straight hair. She is beyond sweet and the fact she is that way each and every morning right when they open. Props for her!) Then there is a taller woman who wears glasses who was no help at all today. I have an e-gift card that I received as a birthday gift. It has a 19 digit card number and a safe 4 digit pin. Instructions in email state to have the employee manually input the 19 digits and I then input the pin. But no. Rudely she goes you have to have a physical card. At this point Id love to have a physical gift card in hand because this was not the only chevron I went to use the e-gift card. I wasted so much time driving from location to location to have not a single employee or manager know how to use the e-gift card and all told me they need a gift card but the physical one in person!? You have got to be kidding me right?! Why does chevron still sell these e-gift cards if their locations are unable to take them as a form of payment?!? or is it just management and employees not knowing how to work their system?!? It's beyond frustrating and such an inconvenience! I know have an e-gift card that is basically useless due to not having a single location except it as a form of payment!

Came in on Saturday, September 21st, 3pm, withdrew $100 from its ATM, gave the male cashier one of…read morethe $20 bills from the ATM for merchandise. As I was leaving, but before I exited, I noticed that he had given me change for a $10 bill rather than the $20 I had given him. I went back up to the cashier to draw this to his attention, he denied it, said some gibberish about having worked there for many years and had never been so outrageously accused. He held up a $10 bill and claimed that it was the bill I had given him (rather than the one he was stealing from me). No sense to report it as the police don't seem to be doing much of anything these days, and the DA even less. So I walked out without my $10, and left the cashier/thief behind.

Came to get gas before heading to San Jose for dinner. It was quick/convenient, but wow -- gas…read moreprices are really high. Fueling up my small car cost $57, when the same tank used to be around $36 not long ago. Hoping prices finally start coming back down soon.

Air station is STILL out of order, and has been for over a year, based on a previous review stating…read morethat it was out of service at that time. Also they can't control the homeless population. Just this morning, two homeless dudes had their trash flung everywhere. The owner of this station clearly doesn't give a sh*t. Pro: the gas is in fact gas, I guess

I stopped by this gas station when leaving the Pier shopping area nearby. We needed gas since the…read morecar low fuel light went on so I found that this was the closest gas station to us. We came late at night and they weren't really busy. The area isn't the best and this gas station only had like 6 pumps. I filled up quickly and left. The gas station is lit up pretty bright so that's a good thing.

A gas station a couple blocks from Fisherman's Wharf if you really need gas. It was a tiny bit…read morepricier than typical gas in the area, though to be expected. It's a smaller station with just a handful of pumps, so you may have to wait for the current car to vacate or maneuver around cars coming out. The station was clean, though took me 2 attempts to get the pay at pump to work properly. You get what you'd expect from a gas station and no frills. Get in and out quickly and be on your way.

A 5 star gas station?…read more Ordinarily, the routine stop at a gas station to fill up the tank is not anything to write about. But this is no ordinary gas station. First, it's kept super clean. Always. From the pumps to the mini mart, there's never any disarray or mess. Second, they play instrumental music. Somehow the simple addition of Beethoven, Bach, or Tchaikovsky turns the very mundane act of pumping gas into something almost refined. Thirdly, I try to stay on top of my car's (her name is Baby) tire pressure. Here, all you have to do is ask an attendant, & they will happily check the air pressure for you. Yes, happily. Is it weird that I actually look forward to coming here? I think Baby does too. 5 stars.

I have never left a negative review, but this experience was so terrible that I felt compelled to…read moreshare it. A week ago, my car overheated and had to be towed to this Chevron station. I explained that the engine was overheating and that there were visible coolant stains in the engine compartment. The next day, I was told they had identified a coolant leak, replaced the coolant reservoir and associated hoses, pressure-tested the system, test-drove the vehicle, and confirmed that the problem was fixed. I paid approximately $750 and picked up the car. One week later, while driving to Marin, the same engine overheating warning returned. We had to pull over immediately and have the car towed again. Fortunately, this happened before we got onto the Golden Gate Bridge. I had not driven the vehicle at all between the first repair and this incident. The vehicle was towed back to the same shop for the overheating issue. The next day, I got a text from the mechanic, in essence, admitting that "It does look like the thermostat was on the way out when it was last in here. To do that thermostat replacement will run $752.21." I called the owner and explained that I had brought the car in for an overheating engine the previous week, paid for the repair, was told the issue was fixed, and now had to tow the vehicle a second time because the overheating problem returned. I asked why a more comprehensive diagnosis had not been performed when the vehicle was originally brought in. The owner's response was that they only tested what I specifically mentioned and that the thermostat issue was not part of the original diagnosis. So, in essence, the owner suggested that it was my responsibility to identify the cause of the overheating problem. If you bring a car in because the engine is overheating, it's reasonable to expect a thorough diagnosis the first time. Rather than acknowledging the frustration of having the vehicle towed twice for the same problem, the owner became defensive and, get this, suggested that I take the car somewhere else even if that meant I would need to have it towed. Fortunately, I was at least able to drive it home a few blocks away. Being charged for a repair, experiencing the same problem a week later, and then being told the responsibility was somehow mine and that I should go elsewhere made this the worst customer service experience I have ever had.

Overpriced car wash considering what you get, miserable and rude staff. Will not be coming back…read morehere.

What was bad has gotten worse I wrote a scathing complaint letter which has gone unanswered point…read moreis what if I took something without paying for it I'd be persecuted but apparently it's ok for them to continually bypass the incentive for discounts using the dysfunctional app without no cash back or discounts...

Great car wash! You can get a 10 pack for a great deal, rapid efficient, saves a ton of time!…read moreThanks!!

Actual wash - meh. 2/5. Purchased the #3 option for the "bug debris" removal menu item,…read moreresults...bug debris still on hood & fender. Customer Service - 1/5. 2/3 guys working were ok, nothing special met expectations for a car wash. BUT...the 3rd guy was a total jerk (keeping it PG here). Read on if interested... The 3rd guy, who collects your receipt and supposedly gives you instructions (I did not know the whole process at the time, this was my first visit here [and last] so I was unaware of all the participation expectations) aggressively knocked on my window to get the receipt, mumbled something (which I realized later were instructions to follow) and proceeded to begin spraying my car BEFORE my window was up. THEN, shortly, he aggressively knocked on my window again, as my car was completely wet and soapy. I opened my door trying to avoid getting MORE water inside the car, for him to rudely mumble the instructions again, and again, before I finally understood. Oh, put my car in neutral! Overall, car got washed. Won't bother again. Looking forward to the completely automated car wash minus the aggressive, rude, unfortunate personal interaction, and keeping my interior nice and dry.

I have been coming here for years. Like any service station their bathroom is occasionally out of…read moreorder. For the last month it has been. Today I got gas and snacks then asked if I could use the bathroom. "No it's out of order" said the lady at the counter. To be clear I am a clean upstanding citizen. Less than 10 seconds later an Asian FAMILY asked if they could use it and she let them all in! When I asked why she grinned and giggled saying "I'm sorry..." Sad that this business is racists, dishonest, ignorant and brainless. Pee on there gas pumps. Zero value. Zero service. Happy to hire illegal immigrants to LIE, LIE, LIE...

I get why this place has 1 star reviews which is comical. Not sure if owner or manager but he came…read moreout yelling and swearing at customers -- in front of his kid of all things. Poor boy looked so embarrassed to see his dad get all worked up yelling at random people in the street making a scene. Judging by these reviews people a lot of people dislike this place. It's a gas station -- you have to work hard to have this many people hate coming.

I had a great experience at Shell Garage. My car started smoking in the downtown area, and Vu…read morehelped check things out and figure out the problem. He was able to get it repaired, which was a huge relief. The shop itself is very clean, much nicer than a typical garage. They follow through on what they say, and I appreciated that. I'd come back if I ever needed help again.

Prices are a $0.25-0.40 a gallon higher than a few other gas stations in San Francisco however this…read morestation is convenient to I-280 plus it's clean with newer pumps. Having had my credit card phished three or four times at old machines (both at convenience stores and gas stations), I appreciate up-to-date technology gives a layer of security. Honestly, I could've saved a couple of bucks going to another, less expensive gas station a week from now to top off my tank but this station earned my trust and business. Recommend.

Tip: Downtown San Francisco has very few gas stations, therefore if your driving fill up before you…read morego. This Shell is the most convenient gas station near the freeway and the entrance to the Bay Bridge. You can't fault them for having high prices. Living in the Bay Area I know better not to go into the City, low on gasoline, but I was pressed for time for a meeting. After, I had to get gas at Shell on Bryant St. in SOMA. The prices are high. The positives are the location, fast digital pumps, advanced credit card readers, and absence of apocalyptic panhandling zombies hanging out. It is almost a given that when you stop for gas in San Francisco city, as soon as you get your wallet out, feeling vulnerable a zombie panhandler appears. This time I did not get it from loitering panhandlers but as soon as I hung up the pump nozzle a beat up Honda pulls in with 3 sketch dudes behind me. the driver gets out, instead of walking to his pump or the cashier window he comes toward me. Before he gets out a word, I get in my car and leave. Sorry, not PC, not polite, I did not wish deal with anything he was dealing.

I paid for gas and it made the sounds but I got no gas in my tank so idk what typa scam they are…read morerunning but this needa be shut down