We decided to hire them after our home warranty Insurance company sent a plumber who just want to get the service fee and dont want to do the job...Jenny sent George right away and finish the Job ... George is very professional and on top of his game....This Company is simply the best ...for their Integrity and Honesty...Dont hesitate to hire them for you plumbing needs or problems. read more

Shellback Plumbing and Drain - They fixed the problem - Plumbing Near Me - Valencia, California

Shellback were great. Replaced our hot water heater and did a thorough job. They even ran a leak pipe out from my garage, which was no small job. Awesome work. Very satisfied. We will use them for all plumbing needs as they come up. read more

Professional, honest and skilled. What more can you ask for? Thanks for your service.

Shellback are the real deal. Reliable, trustworthy and knowledgeable. We have worked with Julio, Jake and Sergio and all have gone above and beyond to find a solution to the problem, make sure it was fixed and never charged an unfair price. Top notch best plumbing company we've ever used! read more

Fast, reliable, and professional service. Danny was punctual and incredibly friendly. He was able to help us with our leaks and replaced the bibs and box in our laundry room with ease. When calling, their dispatch was attentive and quick to find us a solution. We wouldn't call any other company moving forward! read more

Alex from Shellback plumbing did some repair for us. He did a great job. He explained everything about it and completed in less time than he estimated. Shellback's motto is "Bringing honesty and integrity back." They did just that. I will use them again and I highly recommend them. read more

My pipe in the garage and tub valve needed repair. Jessie at Shellback was awesome!! He explained exactly what needed to be done and gave me an great price. Also Gary the owner was very knowledgeable and helpful. I highly recommend them for all your plumbing needs. read more

So you know how when you have a really great experience with a company on every level? That's what's going to happen if you use this company. I don't know who trained these folks, from the person who answer's the phone to the plumber that does the work but they did it right. The first thing you'll notice is that they're telling you the truth, then they pleasantly do what they say they're going to do FOR THE PRICE THEY QUOTED. You definitely want to ask for Eddy, this is the second time we've used them and when I requested Eddy there was an extra day wait but totally worth it. Thank you Eddy and thank you Shellback Plumbing. read more

After 3 years of being in my condo, the kitchen sink decided to clog up. One of the main pipes under the sink decided to become loos and as a result water started gushing out all under the sink. I needed the issue to get fixed ASAP and shellback did just that! Our technician , David, was great. He was onetime, very professional and knowledgeable. He assessed the situation first and then was able to fix it within an hour. He then run multiple tests on the sink and pipes and made sure all was working and good to go. I had a quick bidet installation too that due to my wrist injury I wasn't able to complete it myself. He was kind enough to help me with that as well ( free of charge). Thank you David and Shellback for your work. You are now my togo plumbing company :). read more

I called shellback plumbing for a quote for a tankless eater heater the other day. Their serviceman, Danny, was terrific. He was on time and professional. He gave me a detailed quote for the tankless water heater and quote for a regular water heater if we decided replace the original heater. He even called his manager to double check his pricing and found they could do the job for less. Thank you again Shellback I really appreciate your service and honesty. I'll be sure to recommend you in the future. read more

It took four visits to complete the job of replacing a toilet bowl flange (395.00) and reseating the toilet. The first visit was positive. Aiden showed up on time and was very polite. He left and was going to come back another day and finish the job. He did not show up but another plumber from Shellback came. I was quoted (195.00) from the main office to put the toilet back on. He asked what I was quoted and then said he would not do it for that amount. He said there was work on the flange that Aiden had not completed so he would have to charge more for that. I told him I had already paid for that job would not pay for it twice. He left. Aiden came back a few days later and completed the job. Within minutes after leaving the toilet was making loud noises and it had not been used yet. The toilet never made these noises prior to them working on it. Aiden came back and said the inside flapper and valve needed replaced and it would be an additional (195.00). At this point I told him that I will get another plumber because the prices on this are just getting out of control. This is by far the most expensive plumber I have ever used. The reason I'm leaving a negative review is because I feel like I was being taken advantage of. I called another plumber and in three minutes he had the problem fixed. No parts needed to be replaced and it was just a minor adjustment. He didn't even charge me for the service call but asked when I need a plumber next time to think of him. I will. read more

Danny was great! Our water main broke and he came day of to fix the problem. He is very knowledgeable and did such a great job! He stayed and work late to finish the job so we can have running water again. We definitely recommend and will be a returning customer. read more

5 stars because they saved me a ton of money. Previous place I had called had tried to sell me a new toilet without even looking to see if there was anything stuck in there. Shellback came to the rescue and pulled out a toy my son had flushed down the toilet. I have only one critique for shellback; punctuality. I got a text that the plumber was on his was about 1 hour and 30 minutes before he came. This was before my appointment time, too. So I raced home to meet him and he didn't show up until way later. He was very nice and thorough so it made up for it. But hopefully, next time, they message a bit closer to actual arrival time. Still giving them 5 stars because the service was awesome! Thanks again, shellback ! read more

Able to get same day appointment time to and they fixed the issues right then!! I failed to mention My plumbing emergency was the week before Christmas...they were great! Thank u Shellback!! read more

I asked for an emergency repair. They sent me a technician sooner than the time frame they gave me. The technician was very nice and the work was done promptly. read more

Great job. Love these guys. Quick work of routing my gas line for our new stove. I see why they get good reviews here on Yelp.

water heater replacement. Came out. quote was competitive. on time, and delivered as expected.

Used them today professional and pro equipment and fair prices very happy for the job done fast and efficiently

My one star rating is not based on their work but their customer service. I had someone come out on Saturday to take a look at putting in new faucets in two sinks in the bathroom and a new faucet combo in the shower. He told me he would send the estimate to my landlord by the end of the day. I had not heard from him so Monday afternoon I called and talk to somebody he said they would return my phone call as soon as they talked to the plumber. No response. I called again on Wednesday to see if I could get them to respond to me. I talk to a woman who promised for sure she would call me back today after I told her it already not gotten a call back and this has been waiting since Saturday. Again she did not call back. I did send them a message via their website explaining I would be giving them a yelp review for not following through with me. I am gonna move forward with another company. This is upsetting because I still have to wait for my shower and sinks to be fixed. Terrible ***RESOLUTION*** Shellback plumbing did get back to me this morning as well as answering this review, I appreciate their honesty and apology so I will be moving forward with them and having them do the work. The 15% off is also a nice touch and I will change my review as soon as the work is done. It's nice to see business business that will turn things around! read more

Installed brand new dishwasher and fixed a couple other minor things. Quoted us up front and no surprises. I hate that prices are so high but it is what it is in California... read more

Miguel did a great job! I had 3 toilets replaced. He was able to give me a quote and install all three on the same day! Great service!

I can't say enough about these guys. They've come through on several jobs for me always on time, on budget and completed in a professional manner. Very courteous and always there to answer any questions! Shellback is my go to from here on out! Thanks guys! read more

Our kitchen sink was clogged and my faucet and soap dispenser were very loose. I called Shellback and they said a technician would be here today. The technician, Kevin, arrived within one hour of my call. Kevin was very professional, explained what he was doing and gave me a quote which was very reasonable. Kevin fixed the faucet and the soap dispenser. He then cleared the drain. Kevin was very quick and efficient and performed quality work. After he was done he cleaned up and the only way you could tell he was here was that everything was working. I can't tell you how pleased I am with the work done. So in short, Kevin was courteous, prompt, efficient, clean, and highly skilled. I would recommend Shellback Plumbing to anyone with plumbing or drain issues. I know that I will certainly call them anytime I'm in need of a plumber. Shellback is prompt, skilled, and reasonably priced; it doesn't get any better than that. read more

When I had a problem this morning Shellback contacted me first, within an hour. Miguel came out an hour later and fixed the problem, checked the pressure, and made sure everything was good. Great company and service. read more

We bought a new refrigerator and when delivered the delivery guy said we needed a Plummer to fix the water spigot so he couldn't install even though the spigot had been working all these years. After several weeks of waiting for our insurance company to buy the refrigerator, long story, we had Shellback Plumbing come out to fix the spigot. Shellback said our spigot was working fine, which it was! We could have easily been told yes indeed the spigot needed to be fixed. The rep from this company not only said it was working perfectly he would not take any money for his time to drive out to our house. This company is in fact bringing honestly and integrity back. We will only use them from now on. read more

Problem with toilet: Shellback is excellent. Great business. They did an honest and great service. Adan gave me so much info/tips which helped me a lot. Didn't sell or force me into getting something extra. Just straight up solid work. He had his mask on and hand sanitizer. I now have go-to plumbers and will be a customer for a long, long time. Highly recommended. read more

Adam did a service call for me today because we weren't getting hot water in the kitchen. He figured out that a valve was damaged very quickly, and gave me a reasonable price. He really went above and beyond by adjusting the house's water pressure afterwards without charging me extra. He also discussed everything with me and explained the pros and cons of doing some other work I asked about. He seemed very honest and forthright, making sure there would not be any surprises along the way. read more

Danny is an awesome plumber !He is very nice and explains everything so I can understand what's going on ,The company is very professional and cares about your needs I definitely recommend this company (ask for Danny) he's down to earth and tells you the truth and there prices are reasonable and not a rip off like most places ! read more

100% recommend this company. Last Saturday, I called around @8:15 am. Gary picked up. I told him that our rental unit has a leak. As he promised, 30 mins later, the dispatcher, Jenny called me back after she tried to reach my tenant. At 10:00 am David was already showing up. He met with my husband, diagnosed the problem, went to buy the parts, everything was done within less than 2 hours. I amount of headache they eased for us worth every single penny. Their professionalism speaks for itself @the first call, to scheduling, to when let you know when they're on their way, and the job is done. This is how you run a business. Thank you so much!!! I'll have your number stored. read more

Needed a gas line repurposed so my dishwasher could fully open past the oven door. Steve was a stud who did it and repatched the drywall like it was his specialty. Next day the boob that I am couldn't restart the water heater so I had to call back. Kevin, a different guy, came and made me look like said boob by restarting it immediately. Will absolutely use these dudes again! read more

Used Shellback plumbing for clogged shower drain and new sinks in bathroom great service. Recently used Shellback again disassemble kitchen sink then reinstalled after new countertop install. Kevin came out to disassemble told him may or may not need him to reinstall that night. He said he would call to see timeline of countertop for the day. Kevin kept his word called I told him there was delay let's install tomorrow again he called as promised . Kevin worked me in when needed for reassemble. Such great customer service read more

Dejon was professional and amazing. Highly recommend. Did a great job explaining everything and gave suggestions for the future.

Used twice - will DEFINITELY use again! The first time I called, I called from So AZ since my mom lives in Valencia and managed to clog up her garbage disposal. After reviewing a number of plumbers on Yelp, I decided to give them a call to help fix my mom's plumbing issue. According to my mom, the gentleman that came over was VERY polite and respectful, and very fast. In addition, everything was cleaned up when he left. The price was reasonable, too. The second time I used them (also at my mom's house) was this past Friday. My mom's toilet handle was wonky (making the toilet very hard to flush), and one of the bathrooms upstairs had an issue when you turn the shower on, water would still come out of the tub faucet, so water was being wasted. The guy that came over was amazing. Found the exact toilet lever I needed (and only one was in stock, but thank goodness!), and put a new spout/faucet on the tub and sealed it. The workmanship was great, and the price was very reasonable again. They wear booties in the house, so you don't have to worry about your floors getting messed up. They are efficient, clean up after themselves, friendly, reasonably priced, available when you need them and just downright good people. Thank you Shellback. We'll be using you in the future as needed for sure! read more

After using a different plumbing company for over 20 years... I switched to Shellback with great joy. My other plumbing company wanted to charge me $150 service charge to come out and light my pilot light, and then when it didn't stay lit wanted to charge me another $150 to come back. That's when I called Shellback. They told me they wouldn't have charged me just to light a pilot light. Their customer service is wonderful. After Aaron came out gave me his opinion about what needed to be done, and spent all day replacing my water heater with a tankless one, he then told me how to get a rebate. When I couldn't figure it out and called Shellback they did the research for me and told me how to get it. I am so happy with them and wish I had started with them in the first place. read more

Shellback did it again!! Another great service call!!! After having the same issue for three years! Eric came and took his time and solved our sink issue all together!! Not only was he kind and courteous he knew what he was doing!! Thank you Eric for your great service!! read more

One of the easiest 5-star reviews I've given. I called for an issue with the toilet constantly running and a slow drip in the sink. This was my first time using Shellback. David arrived within about an hour and got everything working perfectly in no time. Couldn't recommend this company enough. read more

Our water heater luckily started making really loud vibrating sounds from the water pan (and even luckier that we were home) so my husband and I ran into the garage and noticed what it was. Our water heater had water in the pan and so we called around quickly to various locations. Left messages to a company we used before and also to Shellback. Shellback called us back 1st thing in the morning to let us know they received our message and he would get back to us as soon as he got into the office to look at the schedule to see exactly when someone could get out to us but assured me that I was in his books. He told us most likely around 10am. Sure enough he called us when he got settled in at the office and took our information. He was very pleasant and I really liked how he gave us a price on what it would cost. Doug came to our home around 10am. He was such a pleasant guy. We highly recommend Shellback Plumbing as I felt like we were taken care of and given all the info needed to assure everything was done to code without selling us unnecessary things. We feel we made a great choice! Thanks to other reviewers for making it an easy phone call! Hope we can help others too! read more

Reliable, honest, hardworking. Prompt in responding to messages. Gary basically had someone over within 24 hours. I confirmed in the 11th hour and they still showed up. Although this was a trouble shooting problem, I'm definitely going to use them for future plumbing issues. All the 5 stars are legit! Thanks Gary, life is stressful, finding a good, honest plumber shouldn't be one of them! I've already bookmarked them for future projects! read more

Called them for a simple quote- Had a tech out in 30 mins with tools in hand,fixed 2 issues and left the restroom cleaner than it was... Definitely our team to reach out to should we need any type of service in the future! read more

Needed help with a water heater that was installed by a previous owner -- it was no longer lighting and the pilot knob cracked. It was also covered in a heat shield so we couldn't even figure out what brand it was to troubleshoot. So we called Shellback Plumbing to help, because they had helped us about a month ago with a different toilet issue, which they quickly and efficiently took care of. This time they sent us Schuyler, who diagnosed the issue (the unit was literally 30 years old, 1991) and was able to get us a new water heater at a great price in line with other quotes we had received. Schuyler was kind, knowledgable, and really dang good at his job -- and we hope to use both him and Shellback for future plumbing needs. All of this was done same-day as calling, too! Big thanks to the team on finding a way to get us the help we needed. read more