Used Shellback several times and they are always on-time (or even early!) and get the job done. This time I had them replace a leaking hose bib to start. Then I realized the house shut-off valve was almost buried so I asked if that could be addressed, too. Then was told about the bib mating with older PVC and there may be issues later so I asked him to replace the PVC with copper and he braced the pipes with an angle bracket secured to the brick wall. Excellent work, as usual! read more

Great service as always! This is my 2nd review for Shellback Plumbing. We first used them in 2019 and we called them out again for changing a cracked bathroom sink and replacing a Moen shower handle cartridge. Evan was great. He was professional, courteous and fast. He arrived at the scheduled time and finished the job quickly. The new sink looks great and the shower runs very smoothly. Thanks Shellback Plumbing for hiring great people and running a truly great local business. Will definitely be calling them first for any plumbing needs. read more

We bought our Valencia Hills home in May 2022. We just purchased a new refrigerator for our garage that needed a fill line for the icemaker. We also had a faucet in the master bath (2- person vanity) for which the hot water on one sink was frozen closed (calcified). Erik from Shellback performed both tasks quickly and professionally. The cost for both items was fair given my experience with plumbers. More importantly, Shellback was quick to come out, and professional in their work. I told Erik that Shellback will be our plumbing company of choice for our Valencia home. read more

I had a problem installing two new Faucets in my main bathroom. Called Shellback Plumbing at noon and was advised a technician would arrive between 3:00 PM and 5 PM the same day. Technician Miguel S. responded well before the quoted time. He was professional, efficient, and pleasant. He advised me of what needed to be completed and the cost to make the fixes. I am very happy with the installation of the Faucets and the ancillary work that was needed to hook them up. All in All, Great Customer Service! I will definitely use Shellback Plumbing in the future. read more

Shellback has been really great to work with on my latest home adventures in needing a new water heater and various other pluming things... David has been very prompt and helpful and really willing to answer my seemingly endless questions! The office staff also super helpful as we made all the arrangements! Thank you!!! read more

We had a leak from our tub that we learned was starting to come through the ceiling to the floor below. I called in the morning and Danny arrived within a couple hours. He was Covid cautious and careful to keep everything clean as he worked. He was efficient and helpful. The cost was very reasonable. I would use them again and recommend read more

These guys are great, professional and safe! We called them for a slow drain issue in our master shower and they discovered a big clog in the drain pipe. Which had pieces of tile from our remold . Their tech showed up on time and followed all COVID-19 standards. They do a clean efficient job. I will recommend Shellback Plumbing to everyone I know. Thank you Shellback read more

Shellback Plumbing saved the day-the week! Very professional. I called them based on Yelp reviews to get a second opinion on replacing our water heater. The first plumber was contracted through our home warranty. The first plumber said there were several issues not up to code and it would be a week until they could fix everything. No hot water for a week?! Shellback came within a few hours, explained what needed to be fixed and came back the same day and installed our new water heater (and brought everything up to code). They also cleaned up the work space, and even rolled up our hoses and put them away. Thanks Alex & Eddy. We will definitely use Shellback again! read more

Kevin came out to help with a clogged drain in our shower. Not only did he fix the problem he took the time to help us in the future prevent it from clogging again. Shellback is the only company we ever call. Highly recommend!! read more

My hot water heater was failing so i reached out to Shellback Plumbing and they had a technician (Adan) at my house within an hour to look at the unit. Adan confirmed that the aging hot water heater had internal damage that was causing it to leak water so he hauled the old unit away and returned the next morning with a brand new unit and stand. Installation went very fast and i was up and running by lunchtime! Very pleased with the fast turnaround time and Adan was a true professional. Would highly recommend Shellback Plumbing for residential plumbing issues. read more

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As a foundation contractor, I have great respect when I see a fellow service provider in another trade with a strong 5-star review. When I came home today, I arrived to water streaming down my driveway from a broken incoming mainline. Upon seeing the recent commentary on YELP, I chose Shellback and within well under an hour, Alex had arrived, diagnosed the issue, and had the situation under control. Being a contractor, I have my own crew of technicians that can fix this and in talking to Alex about that, he was very gracious and despite having "come to the rescue", did not charge any service fee. Strong on costumer service, THIS is why I would not hesitate to call them into service for my clients that need plumbing work in the future, way to go Alex! Tom Pelletier, Owner The Foundation Works Thefoundationworks.com read more

Alex and the team did a great job replacing underground PVC pipe that has leak from prior repair. He explained each step of the job to be done. I am happy of how this turns out when it's finished and believe the leak will not be happening again any time soon. read more

Had an appointment with Shellback at 10:00am today for an estimate. I scheduled this appointment 2 weeks ago. At 10:10am I received a phone call from the company. The lady stated that they did not have the man power for this job and that the appointment was canceled. Really?! I just drove an hour to meet this guy! They just figured out they couldn't do the job - not having seen the job? They couldn't figure that out even a day before? And the woman on the phone wasn't even apologetic about the whole thing. I have no idea if their work is good or bad. But their customer service is bad. read more

We needed an assessment, a quote and some work done before selling our home as well as changing the toilet in our current home. Everyone that we worked with were very professional. They took their time to get the job done right. Scheduling was quick and easy and pricing was reasonable. I would definitely recommend them! read more

David came right on time and was able to temporarily patch my leaky toilet until a new one was ordered. He was professional, polite, informative, and was respectful by wearing a mask and booties to protect my flooring. He also installed a new garbage disposal that day. When he returned with my new toilet he was right on time and finished the work as well as changing out the.pipes under the sink. This company has wonderful communication and David gets an A plus for his work. I have no hesitation to call Shellback plumbing for all my future needs. Thanks David! read more

Hired Shellback to run some lines for a new washer and dryer. At first there was a little miscommunication with scheduling but otherwise great service. They got the job done in a day. read more

Woke up this morning to flooding in my garage Thankfully my home warranty put me in touch with Shellback Plumbing. They were super responsive. I called them directly just after I logged the issue with my home warranty around 8 am. I explained the issue and was told they would have someone out TODAY between 3 pm - 5 pm. At 2:55 pm I received a text saying my technician was headed to me. KEVIN was a rockstar! Punctual. Professional. Explained the issue in simple and easy to understand terms. He worked with management to have it resolved same-day despite it normally taking longer to seek additional approvals/authorizations from the home warranty company. I had already been without water for the entire day and couldn't imagine heading into a long holiday weekend with plumbing issues. KEVIN you saved the day! I really appreciate you going above and beyond and staying late to be sure the job was done correctly. read more

These guys really worked with us and even sent a technician over during the middle of the Thomas and Rye Fires when their computer was down. They were able to do same day work, which was really a life saver given our situation. They quoted us at $125 minimum service charge and that they would send a technician over there to give me a quote and that if I didn't want to use them, then no charges would be made. Our Technician Alex was helpful and was able to handle multiple issues within a quick timeline. One of the charges was higher than I expected but when I contacted the manager to ask about it, he walked me through the items and made me feel like he was really doing us a fair equitable service. Overall very pleased with their work. read more

One of the reasons I used Shellback Plumbing was due to the large amount of compliments and 5 stars reviews from their customers. I can now add my name to that list. On the first visit their Tech Steve installed one wide spread bathroom faucet along with 8 angle stops & hose connections. This past Saturday their Tech Alex came out to install 3 more bathroom faucets. He also showed us our Pressure Regulator was no longer working properly. So before he left we agreed to have a new one installed. Both Steve & Alex were on time, polite, answered our questions, provided a quote, and finished the work professionally. A shout out to Jenny in the office and the owner Gary. The first contact with a customer is important and after speaking with them both I was confident the work provided would match the professional courtesy. If you're in search for a Plumbing company I highly recommend Shellback Plumbing! read more

Absolutely perfect service. Shellback responded within 20 minutes of my request for a quote on Yelp. They were able to schedule an appointment for the very next morning. The technician arrived promptly at the scheduled time. He was very polite, courteous, knowledgeable and efficient! Thank you Shellback for such prompt and amazing service. I know it was simple job (replacing kitchen faucet), but you certainly handled it like I was a valued customer! read more

We had two runny toilets, and I got a timely estimate and next day appointment with Shellback Plumbing online. Alex, the service tech, arrived this morning very timely. He had both toilets fixed in a short matter of time, and after checking the water pressure regulator that hadn't been changed in some years, was given the okay for that too. No pressure, just a recommendation for now or later. He offered a discount as well. Great job, and should lead to less stress on our water bill. read more

Simply incredible! We had a problem on a Saturday, I contacted them through yelp and they replied right away and my problem was fixed THE SAME DAY! The guy that came to my house was on time and very professional and got rid of our problem right away. The price was very reasonable too. I recommend this company to you all ! read more

I searched for plumbing service in the area . Shellback promptly responded my request , set up same day appointment with a great price . I ended up calling and canceling the request ,the clog went away by itself . I loved the customer service and the care shellback offered me and I highly recommend them to everyone ! Thank you again ! read more

First of all we had amazing service from Alex in replacing a toilet and three drains. He picked up toilet and delivered and made sure all areas were clean and we were absolutely happy before he took payment. He even went above and beyond and fixed a wobbly toilet for no additional payment. He even provided a great price lower than quoted on phone because we packaged the other drains with the toilet replacement. Highly recommend! Call them today. read more

We've used Shellback Plumbing for several years now and they are always quick to come out, professional, excellent service and very fair prices. read more

Once again I managed to clog my kitchen drain. I called Shellback Plumbing. This Company is my go to for all my plumbing needs. Today Danny came, he called and was able to come earlier than scheduled . As all of Shellbacks employees, he was polite, clean personable and wore a mask. He was great, nice to converse with. Their prices are very reasonable, great company. The job was done quickly and efficiently. read more

Adan was professional and efficient. He asked about the issue and made sensible recommendations. He worked fast, cleaned everything up and tested for leaks before completing the job. Would definitely use them again . read more

11/5/19: The owner reached out wanting more details and seemed genuinely concerned. Knowing he cares this much about our community and his company is good enough for me. Good Luck is, I hope you find out which one of your guys did this. Take care. I can't speak for their plumbing services but yesterday I was on the corner of Ruether and Soledad and witnessed one of their guys throw a couple of soda cans into the street near the railroad track. The truck advertised the integrity of their company. I'm sure his filthy act doesn't speak for everyone at the company but at that moment he was representing the company and it was a bad look. The company is veteran owned so thanks for your service to our great country but we would appreciate it if you didn't pollute our neighborhood with you trash. Make an effort, find a trash can. Be better than that. read more

Our kitchen sink got clogged and Sergio did an amazing job! He was quick and very helpful!

Not only fair priced and honest but helpful on planning for the future. These guys ste great. His suggestions have saved me a ton of money

We had some leaking from the water heater and additional problem with the pressure regulator , jimmy came this morning and he is really professional he close the main water and take care of those problems at no time,he is honest and explain how to do maintenance.strongly recommended ;)) Thank you for great service read more

Amazing company to work with......they provided a quick response on Yelp for a quote, scheduling, and completion of the job! I appreciated the text message letting me know that a tech was on the way, and they did exactly what we requested. Would definitely hire again if the need arose. read more

Had a wonderful experience with David. All-around great service with reasonable rates. Highly recommend.

Guy shows up and then tells us it is almost $500 for a kitchen faucet replacement that would take 30 minutes. I can understand a minimum but this is highway robbery. Plus we had to pay $39 for his to tell us the price. I am sure they are great at their job but this price was so unreasonable there was no way I was paying 2 1/2 times the cost of the faucet to have it installed. I have someone else coming that will do it for $100. I will never call this company again. read more

They showed up on time, were responsive, didn't try to overcharge. They were ethical and helpful. I would highly recommend them.

I had a back up in our shower drains. The warranty company snaked from my shower, but it didn't fix the problem, but that was all they would do. So I contacted Shellback, they responded quickly with a quote, and then an appointment. They snaked from the roof vent and cleared our issue, then dropped a camera, and we looked at the main waste pipe. They explained options in case of future problems. In summary, they are quick to respond, provide all the information needed to make decisions about options, personnel are professional and easy to deal with, and all at a reasonable price. If I have future issues, I will give them a call. read more

I called Shellback Plumbing on July 5th after our water line broke the night before (4th of July) and the water company shut off our water. It was a plumbing emergency!! Steve arrived at our house less than an hour after our initial call. Let me tell you something...it was a very hot day and Steve worked his a** off in the sun. He was able to fix the leak and run a hose to our house so we would have water for the night. Steve returned on time the next day (today) and finished up the job. Very professional, fair price, and we received help super fast. Thank you so much for showing up so quickly and doing such a great job!! read more

I had a problem installing two new Faucets in my main bathroom. Called Shellback Plumbing at noon and was advised a technician would arrive between 3:00 PM and 5 PM the same day. Technician Miguel S. responded well before the quoted time. He was professional, efficient, and pleasant. He advised me of what needed to be completed and the cost to make the fixes. I am very happy with the installation of the Faucets and the ancillary work that was needed to hook them up. All in All, Great Customer Service! I will definitely use Shellback Plumbing in the future. read more

Great response for what I had going on. Will use for my next job.The job certainly wasn't as big has it started off to be, but shellback was there for anything. read more

We called for installation of plumbing in order to install a utility sink in the garage. The response was timely. The plumber Alex was nice and they had very good customer service! read more