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    Shelley Basement Systems

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

    Services - Shelley Basement Systems

    Moisture control installation

    Moisture control repair

    Home inspection

    Shelley Basement Systems Photos

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    7 years ago

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    Basement Gurus

    Basement Gurus

    (21 reviews)

    Fox Chase

    Excellent staff Brendan was excellent…read more Completely emptied my basement without dragging cabinets and shelves through our living room in a Great job

    To make a long story short, Steve sold me a 7k sump pump installation after his assessment revealed…read moremy small puddles of water on basement floor was water coming up from foundation around a steel support beam. After installation, water continued to puddle in same areas and ironically and unfortunately after the fact, noticed water dripping from pressure relief pipe on back of furnace. placed a bowl underneath, needless to say water collected in bowl instead of my basement floor. Steve stated jackjhammering must have knocked something loose and would send plumber to fix. I was suspicious that this was the culprit all along. Plumber arrived stated no way jackhammer was responsible for what was wrong with furnace. Basically due to old original pipes, in need of updating and replacement, furnace has been running with high pressures therefore spewing water out that pressure relief pipe, anywhere from drops to 2 cups depending how often furnace ran. which was often as it has been a cold winter. I spoke with Boni regarding some type of compromise as I strongly believe Steve misdiagnosed jump the gun and ordered up a sump pump without accurately tracking water or ruling out other possibilities. Company refused to comporomise and continues to insist jackhammering was responsible for water dripping, eventhough I had 4 copper pipes replaced and 2 new valves and purging of air out of them to make it run more efficiently. Boni told me she would escalate this matter to the owner, never happened I also requested a copy of the plumber repair report , not once, but 5 times via email, text and voicemails to Boni as well as the owner. I have been totally ignored. All I ask at this point is records of repairs performed on MY furnace, yet for some reason, they refuse to give it to me. Yes i have a brand new sump pump, will I ever use it? probably not. I could have spent that money on repairs that I really needed. I also had HVAC company and another waterproof company come and assess with the info I gave them and the timing of when everything occurred, both parties concurred with my thinking. Lesson learned especially as a single female that can be vulnerable to these situations, definitely seek 2nd opinions. I thought sump pump was overkill for a few small water puddles popping up here and there. Should have went with my gut instinct.

    Shelley Basement Systems - waterproofing - Updated May 2026

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