Basement Waterproofing Systems was excellent to work with. I called them to evaluate my entire basement after a particularly rainy spring and summer in 2020 resulted with mold and mildew crawling up the walls, furniture and everything in the closet; also resulting in a huge crack running across the floor in the back of the basement. All this happened 6 months after we purchased the house. BWS excavated, added pipes, a new, bigger, more powerful sum pump, and a window basin. They sectioned off the rest of the house, and performed the entire job in two days. They cleaned up pretty well too. I'm happy to say 6 years later, no matter the weather, we haven't had one problem related to water proofing. They offer a lifetime guarantee of the work. read more

I am disappointed by the interaction with this company and felt scammed. The salesman presented themselves as a family-owned business with excellent reputation and services. They charged premium price for an claimed two-day project ($12K for 68 feet) but finished in less than a day. I thought they would make the price worth and could be trusted. On the day of the installation, the crew team they sent was nothing like the sales team. No person can speak English well enough to communicate. Due to the language barrier, what was delivered (the crew team) and what they promised (the salesman) were different. They promised to lift the vinyl floor so I can install them back but cut them and threw them away instead. They promised that I can put the cut metal studs back in place but threw them away instead. When I tried to communicate to the crew these discrepancies, all they can do is to shake their heads. When I asked about the metal studs to the office again, I was told no, I cannot put them back. Now I am left with a big mess. I don't think the service delivered is worth the premium price paid. I wish they had a person that can speak English on the day of the installation. The crew team apparently are not part of the family of the family-owned business. We have a radon system. The level of the vacuum of the radon system is less than before the installation. I tried to explain to the crew guy but did not successful. I think the sealing is not as good due to the French drain. Be aware. Also, the agent Candace who sold me the contract kept lying about having shown me pictures while she clearly did not at all. Then she said Dean (or Dane) must have shown you the pictures (we got a quote from them previously but did not move forward). She also lied that she did not know I have metal studs while I have explained to her (and to her crew team) that my glass fiber wall panels are attached to the metal studs with magnets (she even told me to remove the wall panels and trim from the metal studs a few days ahead of the installation day and now told me she did not know I have metal studs). When someone is lying in your face, that is a red flag that you should not ignore. read more

Not impressed. The main takeaway here is that it seems that this company is just the sales team who then hires out subcontractors to do the actual work. We had several issues with the team they hired. First, they said we had a hole in our sewer pipe which was causing the water problem. Even I could see that it definitely wasn't the sewer line; it was ground water (odorless), not sewer water (not odorless). Our plumber came in the next day and said he thinks they must have hit it the sewer line while excavating, causing the hole. Luckily, it could be fixed but it was more money going out. Most annoying is that when the waterproofers returned, they seemed to have no problem just shrugging and saying that we would need to talk to the salesperson. I'd look elsewhere. read more

Al and Christian did a really good job in addressing my basement problems. Casement window replacement was fine, and the concrete work was beyond what I expected. read more

We moved into our home almost 4 years ago and had these guys come out and waterproof our basement and add an egress. They were very quick, thorough and its been completely dry now for 4 years. read more

Had a problem initially with the sump pump, but a tech came and upgraded it. Has been working like a charm. No water issues. Very pleasant experience from start to finish. read more

Very good experience, no complaints to note. Did French drain, and replaced sump pump. read more

First attempt failed and crack in basement wall still leaked but second time was successful. Good communication, although I did have to call the initiate the final repair. read more

we had a French drain put in , the service was great highly recommend this place. Job completed in a timely manner with no issues and workers are professional read more

Very good experience, would suggest for waterproofing jobs, clean and organized operation.

We had a sump pump installed with a new basin and a 40 foot French Drain installed. The team came in and very professionally started. They were completed and cleaned up within four hours. They were amazing at how well their team worked together while working so efficiently. I would recommend. read more

Great installation, great upgrade, great modification to an older system, great follow through on maintenance, great guys. The basement stays dry! read more

They do very good work havnt had any issues with my basement. We called them they came pretty quick did an estimate work was done ,had 1 issue was taken cared of quickly,I'm glad I called them I recommend them. read more

Review for Basement Waterproofing Specialists Inc. by a very satisfied customer. I am a University Professor Emeritus and a Senior Citizen. I am very pleased to write this recommendation for Basement Waterproofing Specialists Inc. Anthony Gaetano, Senior Inspector of the company, gave me a very fair price with a senior citizen discount for waterproofing my basement, which included quality equipment/materials and expert labor. He was friendly and explained the work in detail and answered all of my questions. Steve from their customer service department was courteous and meticulous in coordinating and following up with Anthony regarding the status of the contract. The office manager Abbie and the service manager Riley were customer oriented and efficiently followed up on the appointments of their crews for the undertaking. Tom, the Foreman brought literally an army of crew with him for the project; they did an outstanding job as a team in just a few hours; and cleaned up after the work. Talk about efficiency and coordination! All in all, based on my pleasant experience, Basement Waterproofing Specialists Inc. is a very reliable company. Additionally, the contract guarantees the workmanship and materials for any water problem of my basement for the life of the structure. If there is one in the future, you'll hear from me; watch this space! I recommend Basement Waterproofing Specialists Inc. very highly. read more

My husband and I had a very good experience with this company. A specialist came to our home in advance to spend time evaluating our needs and then walked us through the french drain implementation process. We were then able to quickly have the team scheduled to do the work which was done in one day. Great service and very efficient. read more

This company claims they are not responsible for the flood in my basement after they did their work and were negligent on install. They plugged sump pump into a completely unacceptable outlet on a light socket and did not check that it in fact did not work when light was switched off. They say they are only responsible for plugging into am outlet somewhere but let me please show you all the choice they made (there were other options for plugging it in nearby but they never came to me about it) read more

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Disappointing messy work done by Basement Waterproofing. Gave them the benefit of the doubt but result was below grade. Cracks formed on concrete just 3 weeks after pouring/finishing work. I had a drain pipe and a backyard patio installed on Monday by Basement Waterproofing that does not meet the standards that they advertised. I found them on HomeAdvisor. They were listed as 5 stars and whatnot. When I talked to the salesperson, they insisted the company was professional, above grade and "the best". He insisted that the job would take 3 days to a week to finish. Which is standard for a job this size. The job was finished fast. Rushed and finished one day. However the quality is shoddy and sloppy. There is no pride in their work and it shows. They showed up and the foreman didn't even sit down and go over the plan for the day. Just started working. I literally had to track him down (Tom). And he had to make a run to Home Depot to get pipes for the job (unprepared). He was nice and courteous, but pleasantries aside, I'd rather have an angry foreman that knows what they are doing, does things the correct way and has pride for their work. * Our contract stated a broom finish. It does not have a broom finish. Concrete surface is inconsistent. * There is no edging on the sides or contraction joints (lines that separate sections of the concrete). * The concrete areas around the drain are not neat. * Concrete splatter on side of house. The bare minimum was done according to contract and it shows that the company is only interested in making money, maximizing profits and not retaining customers. Drainage system works so far. ...But it's ugly... Their customer service is abhorrent. I called the office 3 times. Left a message and emailed with no reply from the main office. Just did the job and bolted outta town. Ghosted. No inspection of their own work so that they meet their standards. That not only is a lack of professionalism, but also a lack of integrity and pride in ones work. We all work hard for our money and we all want to hire upstanding people who have the same level of respect for one's career as themselves. After all, this stuff is expensive. Over 10K for this job. But to have a contractor to do work that they clearly don't care what the final product looks like is an insult to any profession. It should not be up to the client to check to see if a contractor is doing the job correctly. They should do it correctly cuz they care. ***** UPDATE: It took a bit of work to get them to come out. No show and rescheduled once. Showed up on the wrong day when we weren't home. Then showed up 3 hours late to a morning appointment on the correct day. But they came by to fix the issues addressed in the photos. They cut the contraction joints, cleaned up the concrete mess on the walls, fixed the ragged cracked edges from not putting in the edging. Patched a few holes and smoothed some areas. Looks much better now. However I am keeping my original review because companies need to be reminded that they need to adhere to the standards that they have set and do quality work correctly the first time. Plus, as a customer, we need to be vigilant and make sure we are getting what we paid for, a team of professional tradesman. After all, hiring a contractor is not cheap and it's very stressful. We put a lot of faith and trust in their hands. We need to be able to trust that they have respect for their craft and their customers. read more

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We needed a french drain system installed in our basement and a drain installed in our back yard to eliminate the flooding during heavy rains. The crews that came out to complete the work were very professional, knowledgeable, and respected our property by protecting our plants outback and items in our basement. They were efficient and helped us with the many problems that we came across in the basement. The work they did was great and I will recommend them to anyone who needs waterproofing completed in their home. Thank you to the crews that worked at our home. read more

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I can not recommend this company to anyone. The quality of the job I received for the price I paid was absolutely poor and disgraceful. The job was issued to a sub contractor who saw a get rich quick scenario and rushed to blow the job out in 1 day. A job which should have been 2 to 2 1/2 days for a proper quality job. While the guys them selves were pleasant the quality of what was done was poor and not what was discussed. They were to install a water proofing system in 3 levels of my basement. Install 3 sump pumps and slab a crawl space with a smooth finished floor. They did not use proper dust suppression. They came in Jack hammered up the floor sending dust every where and through all levels of my home. Simply wetting the floor prior to would have helped immensely. There was no time or care taken to ensure the clean outs were flush with the new floor, some were sunk in, raised, not level. All had concrete in them and were not cleaned up at the end, the spilled concrete was just left there. The waffle board (drain board) was not installed uniformly and neatly in all areas in some places its not tucked tightly into the corners or level on the walls. They drilled weep holes all the block to allow for water drainage but neglected to clean any of the dust/debris away from the holes to allow the water to properly drain. The sump pump wells were not installed with care or even cleaned out after they were done (in fact after a 2nd trip to do so I was lied to and told they were cleaned out, in which they weren't) so now a 3rd trip. The electrical ports were not installed with any care as to alignment or placement. The crawl space floor which was to be slabbed, was supposed to be smooth and flush with the existing floor that was already in place. What i got was a rush job that had trowel marks left behind. The floor is unlevel and uneven and will never be what is was supposed to be. The cement they mixed in mixers on site was not mixed correctly (they added to much sand to make it stretch and cut cost on cement) which resulted in a gritty sandy floor (so now 3rd trip trying to vacuum it and apply a hardener). They left a wood form in my door way and never planed on returning to remove it. It was going to be left for me to figure out. They neglected to install the system in @ 3 feet section of my floor (where it was diagramed to be installed) and I now have water in what was supposed to be a water free basement. (so I guess here we go for a 4th trip out) How much of my time do I have to waste sitting home for them. The clean up afterwards was basic and almost non existent. Basic sweep up and run down the road while I'm left with dust covering my entire basement and all the contents of my garage. Hand prints on my walls, mud on my door jams, mud and concrete on my over head water lines in my crawl space (as if they used them for hand lines). Sand and concrete stains on my driveway and stairs. Concrete debris left outside on the patio from drilling a hole for the drain pipe. My Lawn Burned form the concrete spilling off there pieces of tarp (yes small pieces put together to try and make a big enough area). They did not have any equipment to do a proper clean up and never planed to. No shop vacs to clean up the dust, no rags and cleaners to wipe stuff down, no blowers to clean the driveway. So far they have been back out to my home 3 times after the initial install to try and patch and rectify what should have been done right in the first place and will never be done right, and still looking at a 4th call back and who knows how many more. I paid more than the competitors estimates thinking I was going to get a "QUILITY" job, and better quality materials, so far the job "QUALITY" is extremely poor. As far as material quality that's still to be decided. For $35,000 I should not have to go through any of this or clean up there mess. My compensation so far, 2 Saturdays stuck at home to try and fix and patch a poor job and looking at another, $3,500 off the job, and an owner that hasn't even reached out or seem to care. Stay away!!!!! read more

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More like a 4.85 review. They came out on a Wednesday morning as I had been searching for someone to fix the mold and water issues with my home from the 1930s. They quoted me a good price for a top of the line system. The quality and longevity of the company was above average compared to other drainage systems. The next day they were back with two crews, took care of the walls and mold remediation. Then they jackhammered the floor and put down the pipe and sump pump, resealing the concrete afterwards. They were done in a day and since then the mildew smell has vanished and the air of the home smells so much better. I have a lifetime warranty that transfers should I sell the house. My only issue is from trying to call the salesperson who wrote his number on the contract. I called him two days later with some questions, left a message and never got a call back. The following day I called the customer service number and got my questions answered by a very helpful person there. read more

Basement Waterproofing Specialists - Sump pump - Waterproofing Near Me - Collegeville, Pennsylvania

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I can't believe it's finally dry! I purchased my home knowing the basement had a water issue. Every time it rained whether it was a little or a lot I'd have water in my basement and my (not ideally placed) sump pump would be going off like crazy. BWS came out and gave me a quote on my job and I was shocked at the price, it was a lot of money. But for me it was money well spent. They came and did the job in 1 day completely jack hammered up my floor around the perimeter and straight down the middle. Filled my old sump pump and removed an old sink which was in the way in the process. The only thing I wish was a little better was once the job was done, the project leader went over everything with me so fast. He also didn't speak with me before they started the job which I found odd. I understand you do this sort of thing every day for a living but I needed a bit slower more detailed description of things. He told me the sump pumps had a 5 year warranty but when the salesman came to my house he told me they had a lifetime warranty. Regardless my basement is dry and it has been for 5 months now. A neighbor was the one that recommended BWS to me and Id recommend it to anyone else. read more

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I have a very long story to tell as I have been dealing with this company for about 2 years. My details and videos/pictures and cost will be shared. I still have water coming into my basement. I will give this a few days to see how they respond. If they honor their word, this will change to 5 stars, otherwise it will remain and all the details will be shared. It will be worth the read. read more

The foreman was nice and they came and did the work when expected but my husband had a brand new drill stolen and the company refuses to acknowledge this or accept responsibility. How are you supposed to trust people coming into your home when they apparently allow stealing without consequence? I have more of an issue with the lack of accountability rather then the work that was done. I would never recommend this company. Update: I'm updating from 1 star to 4. So after seeing my review, someone from the company reached out and asked my husband for proof of purchase of the drill and said they would send reimbursement. Like I said in the original review, the work that was done was fine and the foreman was really nice. My issue was with the initial response from the company about the drill. I'm glad they are offering to do something to make up for it. Hoping we do not have any further issues because this company guarantees the work done for as long as the house is standing. They have generally good reviews so I hope our experience was a one off. I would recommend based on the work done exclusively. Still a little annoyed that it took a public review for them to acknowledge the theft. read more

We bought our house this Spring and after the first major rain late this summer, we realized our basement was not waterproof. Basement Waterproofing Specialists came out to provide me with a free quote; the sales team was professional and easy to work with. They offered a straightforward quote with no fine print, and the lifetime warrantee can't be beat. We hired them and were scheduled for basement waterproofing 2 weeks later which saved us as we experienced the first major rain of the Fall just days after the waterproofing project was complete. Our basement has been dry ever since! The project team started early and completed the project in a day. There was minimal disruption to us as they worked; they set up proper ventilation in the basement and moved all supplies in/out through a basement window. The crew cleaned everything up very thoroughly both inside and out in the front yard where they worked. The foreman gave me status updates as the day professed and provided a thorough final walkthrough. Finally, the team in the office was easy to work with processing payment at the end of the day. Thank you BWS! The peace of mind we have with a waterproofed basement is incredible. read more

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Cannot say enough great things about this Company. We had our basement flood after 2 days of downpours. Called BWS and they were out the next day and on time! The team was professional and left everything clean and safe. Highly recommend if you want your basement water proofed and done the right way!! Thank you so much for everything. read more

They sealed our basement in three spots in one afternoon and it hasn't leaked since. Great price and they guarantee their work for life. Great experience. read more

Basement Waterproofing Specialists came in and installed a wonderful water management system in our basement. The opening consultation all the way to the end of the install and signing off was an exceptional experience. They explained what we needed, why we needed it, and did not try to oversell us on anything. The work that was explained was exactly what was done, and they were done in 1 day! This was impressive given how big our basement is. The end result is beautiful and our basement now is no longer super humid, or dingy, and now we can go forward with finishing our basement without the threat of mold. This company did a fantastic job and I would recommend them to anyone! read more

I requested a quote from Basement Waterproofing Specialist and several other companies. I chose Basement Waterproofing Specialist because they were honest and knowledgeable about their products and services. I gave them a 5 star because: 1. They were very clean considering all that jack hammering, 2. No more water in the basement even after that last intense rain storm that flooded everywhere 3. They know what they're doing not like these other guys who were telling me all this BS and 4. The cost or the quote was the most reasonable of all the quotes. Also, Steve and Anthony are great guys. read more

Don't expect them to live up to their LIFETIME warranty or promises. Hired in Jan 2019 to help with a basement water leak. Chris Clarke? convincingly articulated our problems would be addressed with an 45FT interior pressure relief system along the side we were having water trouble. Everything would be remedied. They installed quick. It looked good. They seemed great. Until a year later when I found another pool of water in my basement and soaked flooring right where the drain was installed. The pit they install was bone dry - no water. I called the company and spoke with Scott Graham, who's email motto I found darkly humorous - "we treat you like family". Right from the start he was looking for ways out of the warranty. Well maybe you didn't install the drywall back correctly, maybe there were pre-existing conditions, etc. They came out and did a "courtesy" demolition of the wall where the water came in. He referred to fine contract detail about how this was not covered and suggested we should file an insurance claim and pay more money. He talked about how there should never be insulation against the concrete wall, how there should be a plastic liner along the wall, and that water was bypassing the system. Essentially is was my fault and the system we installed was totally useless. If the system was never going to work ... why did you install it and say our problems would be fixed?? I called the Basement Waterproofing Specialists to fix my problem!! Now we have to goto small claims. What a hassle. After working with this company, I am $6k poorer, left with a huge hole in my wall, ruined flooring, and I still have a water problems. I'm surprised there are so many good reviews. Be warned. read more

Basement Waterproofing Specialists - Our basement a year later after the flooring was soaked and ripped out. You'll notice the flooding next to their system! - Waterproofing Near Me - Collegeville, Pennsylvania

We bought a new house and after a few very large rainstorms our basement flooded. It was so stressful being new homeowners but Basement Waterproofing Specialists came to the rescue! I got quotes from a few companies but I chose BWS because of their technology and knowledge. Vinny was able to answer every single question and explained the entire process from start to finish. The team that did the work were friendly, efficient, and cleaned up after themselves. Happy to report I no longer have to keep running down to check for water during rainstorms and have not had a drop of water since! Also my basement no longer looks like something out of a horror movie. Would definitely recommend!! read more

Total disregard for existing conditions. They failed to tell me about the "damaged" skirting around the crawl space of my mobile home. Now there a large BLUE areas exposed in my skirting from the BLUE encapsulation tarp they laid on the ground.... Their excuse, they are NOT a "siding/skirting" company and therfore the skirt was out of their "scope of work" read more

This company did a great job for a very reasonable price. During every heavy rain we used to have water in our basement. These guys installed French drains in the basement along with replacing a sink pump. they did an excellent job. everything was done so proficient. they cleaned after themselves. every time when it was raining outside (by the way, this summer we had a lot of heavy rains in NJ), we checked our basement. and everything was clean without even a drop of water. basement stays dry all summer. we couldn't be happier. Thank you. read more

We recently moved into a new home that had some water issues so we knew we were looking at installing a french drain system. After interviewing several different companies, we selected BWS due to their long history and track record. Their pricing was very comparable to other options and they didn't try to sell us any items that we didn't need. A large crew came out right on time and completed the job in one day (including running one of our down spots underground). When finished, they went above and beyond to clean up the workspace and left it looking just as clean as when they arrived. We've had several large rainstorms since then, and not a drop of water in the basement. Obviously, only time will tell (10, 20 years from now) if the work holds up, but so far so good! read more

BWS came in to fix my fix. Hired another company to fix my leak and was convinced their system would work. It failed terribly and I brought in BWS. They came in and took out old drain which was clogged and now I finally have a dry basement. Did what they told me they would do and I should have used them first. read more

Water coming into basement from hole in foundation, a senior inspector came to look and assured me he would get back to me. Three calls to the company and no response. Finally after 2 weeks I was told they couldn't help me. Very unprofessional handling of this situation. I would not recommend this company . read more

Many customers post their review shortly after the contractor/company completes their work. This is appropriate in many cases. But in my opinion, the test of time is the best method to evaluate a service, especially where waterproofing one's basement is concerned. That's why I have chosen to delay my assessment for eight years! Yes - that's correct. My project was completed in July 2014! The years since then included numerous torrential rain storms and the inevitable flooding that follows. But, I am happy to report, I experienced no problems since the work was done. If you're looking for a contractor that, in my opinion, knows their stuff, then I strongly suggest that you schedule an appointment to evaluate your situation with Basement Waterproofing Specialists. read more

We had been looking for a company to waterproof our basement so we can refinish it after it had flooded. After a long search Basement Waterproofing Specialists made the process extremely easy and the time from estimate to completion was only a few days! read more

We had a great experience using Basement Waterproofing Specialists. They came out right away and provided an excellent overview of the issue we were facing and what they would recommend for remediation. I felt like I received a proper education on what to do and what not to do, and especially the risks associated with the latter. It made me feel very comfortable with my decision to proceed with the work, and they made sure to answer any and all questions I posed. The work itself began within a week, and what was originally slated to take at least 2-3 days, was efficiently and effectively completed within one day. The crew was prompt, courteous and clean throughout the whole process, and made sure I got to see their progress throughout. I highly would recommend their services! read more

Crazy, my basement has more water in it now than before there system was installed! Oh, and they want me to pay for there bad system!! They got paid n service didn't seemed worried my basement has water in it!! Don't believe Guarantee!!!! read more

Basement Waterproofing Specialists - Disappointment!!! - Waterproofing Near Me - Collegeville, Pennsylvania

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We had 4 vendors come out and quote for a flooding issue we had in our basement window well. BWS came out and provided a holistic solution that made the most sense to us. It addressed the issue in a way that did not involve bringing the water back into the house and they showed me samples of the high quality materials they used. The job was complete in the manner we agreed to and now I don't have to worry about any flooding issues anymore. The crew did accidentally disrupted the internet line but BWS address this in a professional manner that showed me they take care of their customers which I appreciate. Admittedly, they are not cheap but in the end, you get what you pay for so I'm glad we went with them and would highly recommend. read more