Stop and Read I am…read morewriting to formally express my dissatisfaction with the service provided by Mid Atlantic Watersports at Lake Anna, Virginia. Over the course of multiple visits, I brought my Centurion boat to Mid Atlantic for recurring overheating issues. Despite repeated attempts, they failed to diagnose or fix the problem. Frustrated and out of options, I drove five hours--each way--to Wake and Water, an authorized Centurion dealership in Lake Norman, North Carolina. Within just one day, Wake and Water correctly diagnosed the issue and had my boat fully repaired within a week. They determined that the root cause of the overheating was improper winterization--a service that Mid Atlantic Watersports had exclusively performed on my vessel since I purchased it brand new. As a direct result of this negligence, both the transmission cooler and raw water cooler failed, causing unnecessary damage, downtime, and expense. I reached out to Mid Atlantic directly, calmly and respectfully, in hopes of finding a solution or reimbursement for the repairs. However, they informed me that winterization services are not covered under warranty and refused to take any responsibility--despite their role in the damage. I want to be clear: I'm not writing this out of spite or to bash another business. As a business owner myself, I understand that mistakes happen. But I also believe in accountability, and after giving them multiple chances and spending my hard-earned money, I was left with no choice but to speak up. This is a warning to all Centurion and Supreme owners: be extremely cautious when dealing with Mid Atlantic Watersports. Based on my experience, I cannot recommend their services under any circumstance.

I wouldn't recommend renting from them. They will give you the worst boats they have in stock. I…read morerented a jet ski from them in July 2024 for 1 day in our stay in lake Anna with my 2 daughters. 15 minutes after we start riding, the propeller came loose, it was hanging down only with a tube. it happened in the middle of the lake. My daughter and I barely managed to pull it to the shore because it wouldn't start. when we called them, they said it was my fault because I should have inspected it before taking it to the lake, they took my 500$ deposit and now their insurance billed me a $10.000 bill saying the Jet ski is total loss. The jet ski they gave us was an old and poor maintained. They just want a replacement for it and want to blame it on the customer. Stay Away from them .

Wow. BLACK people do not buy or store here. Racist people and Austin takes the cake they have the…read moreworse service and Austin will laug in your face all family and they will get mad at you if you want to leave there boat motel or slips. Damaged my boat with fork lift and fish finder was loosen and sitting on the floor and cover post bent. I never really took the boat out and they tore it up

FYI. I am on my third boat currently 45' cruiser. Before 30' and 20' sea ray's (not purchased at…read morePrince William) Never Never Never. Terrible customer service in the parts department the woman There could not be more bossy and condescending. There was only one nice sales guy Walking up to the show room I heard staff yelling at the detailing and mechanic crew Then it all made sense after I see this eyesore of a boat with Trump wrapped on it. I am a Hispanic Businessman and I can say that I felt the racism from the moment I stepped in. I don't need political opinions this place will never see a penny of mine and I hope no one else

The Boat Shop is the exception to my reluctance to make recommendations. This exception is not…read morebased on random experiences, rather a 20+ year history of having Rob fix all the stuff that naturally needs attention to a heavily used 29-year-old boat (1994 MasterCraft), AND our son's MasterCraft. For brevity, I'll simply provide a list of what I know about Rob: Tangibles: - Great mechanic - Knows boats - power, performance, history of quirks/tendencies - Dependable - what he commits to, he delivers Intangibles: - Memory (beyond boats) is uncanny - years ago I stopped saying, "you work on a lot of boats so I wouldn't expect you to remember..." I stopped because he remembers your name, boat and what he has done to it. - Knows the Lake - Very careful/mindful of your boat while it's in his care - ex: he takes off his shoes when in your boat. Who does that? - Honest/trustworthy - I don't know if it's instinctual or purposeful, but he gets it. The only way to be successful for as long as he has; ya gotta be honest & trustworthy.

Rob and his team are absolutely wonderful! He is honest and obviously knows his stuff - which I…read moredon't when it comes to boats, and the reason I will never go to anyone else! Rob obviously has a heart for helping people, and he's wonderful to work with. There have been multiple occasions where our boat had a problem and Rob solved it quickly, easily, and gave us multiple options to stay within our means. Some friends on another lake always joke that BOAT stands for "Break Out Another Thousand", but here at Lake Anna we get to say, "Bring On Another Thing to Rob and get it done RIGHT!"

Don't be fooled by their website, the place is total mess. Guess the red flag should have been…read moresoon as I walked in, Crap everywhere, and unorganized. Next I talked to really nice older lady and she couldn't even locate a pen in the mess. Finally her friend, who doesn't even work there, takes over, locates the pen, and then they had to go in the back to look for a work order. After a few minutes, she finally comes back with a work order and the we proceeded to my boat and I explained to her what was needed. She jotted down the information and I thought finally I was good to go. Asked the older lady when she thought I would get the estimate and possible time frame and she said they would call me in a few weeks with the estimate before they started the work. Two weeks later, my wife call back and to find out the status since we hadn't heard anything. She talks to some guy on possibilities it would be done before Memorial weekend. He responds, not sure, we had to order parts and doubtful. But he had to talk to someone and would call back. And of course, he never did. She then informed me of conversation once I returned home, and I said, that is weird, no one ever called me on the estimate. So Memorial weekend comes and goes with no boat. I finally call again yesterday after it the phone rings and rings, and then a guy answers it finally! I explain again about my boat, and he says.. thats weird, we havent even looked at it! Im like its been a month now... and then I asked, so when do you think you will finally get to it... His response... Good Question...Sweet.... Then mumbles a little more and finally say possibly in about a week and half or so. So trying to be patient, I said your sure this time... and he said yeah he thinks so. I hang up and talk to my wife and we finally found another place to take it. I then call back, and ringy dingy ding forever again, and then finally the guy answers again and I then told him Im just going to come pick it up. Told him it be after they closed and he was sure, come get it. That night go to pick up the boat, and wala... my frickin license plate is gone!!! Pulled it out anyway and took it next place to be looked at. Called this morning was shocked they answered on the 5th ring... (progress LOL) and sure enough, they have no clue of the plate. Really tried to give they guys the benefit of the doubt to over look the horrible insides, the horrible building, the horrible junk yard of boats. Next time... will realize the warning signs....

Amazing service - we had a tiny repair and were not treated any differently as if we had a thousand…read moredollar job!

Great experience from start to finish. Our salesman Jacob answered all questions before,during, and…read moreafter the purchase like a true professional. We purchased a new Sweetwater Pontoon 2086C. The process was great, including a test drive and on water orientation. When I started this process of buying a boat, I called a few places that seemed less than interested in going thru the process of truly selling me a boat. I called Lake Country spoke with Jacob and the rest was easy sailing. I work long hours so having a salesperson I can trust was priceless. Pricie is one thing in life but their service and expertise is the most important thing when making an investment. Thank you Jacob and Chuck( owner) for all your professional and excellent service. These guys also have dock service, which we use that is great as well.

One of the few things that made living in Charleroi for a year was Smitty's! Such a blast in the…read moresummer months to go boating with friends and dock here for laughs, drinks and food. Great riverfront spot that's an ideal stop during an afternoon of water fun. Prices are reasonable and the food is above any bar food standards. Really a nice place to have a good time.

From the second the "bikers" stepped into the marina, it was 100% judgement. I have never been…read moretreated so rude in all of my life. I understand being short staffed, but this was the owner that waited on us. She was a downright ignorant and rude individual to our party. The owner was so, so ignorant! The only reason we stopped was because "Speers Street Grill was closed. I went to see my friend Denise at Speers Street Grill, which is awesome! But you should NEVER visit this place. Again, it is one thing to be short staffed. It is another thing for the owner to be downright nasty and ignorant to you. The food had 0 taste and was sub par. Last time i checked steak is supposed to be pink when it's medium. Not gray.

Unequivocally, Performance Boats, Inc, is the best place to buy a boat. Gary, the owner, and his…read morestaff (all of them) are extremely knowledgeable and will bend over backwards to ensure that your boat buying experience is the best you will ever have. They leave no doubt in your mind that they are committed to providing you honest customer service and making sure your boating needs are met. They are friendly and professional and go the extra mile. I have dealt with many dealer over the years and they are the gold standard that every boat dealer should strive to be. Purchased a used boat from Gary and he personally made sure that it was in A1 shape before leaving the lot. A couple of issues came up and his mechanic, who was very impressive, diagnosed and fixed the problem in short term. Although I live 40 miles from PBI I will take the boat back to them for any service or repairs in the future. You should make this the first stop on your boat buying journey!

Performance Boats: a little bit Country, a little bit Rock-n-Roll, but in the end, a great place to…read morebuy or sell a boat. We just puchased a Sea Ray from Gary, the owner, and he took great care of us. Just keep in mind, that things move a little slower in Spotsylvania than many might be accustomed to, but he's an honest broker. I highly recommend them.