Bought a "little old lady only drove on Sundays" CJ from them. It was all they promised and a bag of chips. Good price because it was a 2013 (bought it in 2021), had only 29k miles though, and it was a manual transmission. The process was simple and easy. I would have given them 5 stars, but the PRESSURE put on me AFTER the sale by the Finance Dept Warranty Saleman was beyond the pale. The stories of "what if's" this or that happens were hilarious. I don't live in fear of what MIGHT happen and felt a little belittled by that last part of the process. A simple question: "Would like to discuss warranty options with our Sales Dept?" would have sufficed. Because I would have said NO. Never, ever by extended warranties. It's fear-mongering. read more

I recently had the pleasure of working with Emily and Nathan from Shepherd's Chrysler, Dodge, Jeep, Ram's sales team and they were very easy to work with. They gave me a very fair price on my trade in and I got a Quality used Truck. There a couple of issues with the the truck but they took care of them for me. Shepherd's Chrysler, Dodge, Jeep, Ram is a very honest and trustworthy dealership. I have bought a lot vehicles in my 46 years of driving but by far Shepherd's Chrysler, Dodge, Jeep, Ram was my best dealership experience. If a could them more than 5 stars I would. read more

Every time, (twice) I've been in this dealership I regret spending my money there. They are extremely unprofessional, lack luster, lazy, and rude. Every one you come across is lacking energy and are very apathetic. No one is out to make money for the company. You can tell there's no professional drive whatsoever. It's the worst service i've ever had, and I once had my oil changed at walmart. Lobby is gross, day old popcorn in the machine etc. Maybe if more of them shuffled their feet 50% of the staff wouldn't weigh 300 or more pounds. Lazy! read more

Logan pulled strings after strings after my insurance was not cooperating, and my situation was rough, and he managed to help me through it at 18 with no credit and the first time getting a loan. He truly can make anything work with any situation! read more

Shepherd's Chrysler Dodge put on a fantastic Halloween Trunk or Treat this year! The staff was very friendly to all of the children, the games were fun. Looking forward to nexts year's Halloween Trunk or Treat! Tip, please put it outside.. it's TOO combusted inside.. read more

Will never come back. Both parts manager and service manger are unprofessional and rude. "Jeeps aint sposta be jacked up like that" ~service manager. If you have the ability to shop elsewhere do please! read more

Always great deals! Always provides the beat service!

Change my oil and it leaked all over my engine and car. They fixed the problem but even after they said they cleaned everything the best they could it still is burning oil off the engine and stinks 3 days later. I was offered a free oil change but I don't think I will use it. I going back to Glenbrook Dodge where I have never had an issue. That's what I get for giving the local dealership a chance. read more

Great people. Purchased last several cars from here and ive always been very happy. Service dept very friendly.

This place is completely different since the new ownership. They are super friendly and accommodating. If you had a bad experience prior, give them another try cause I was extremely surprised at the difference. Took truck in today for an oil change, and the service department was fast and friendly! read more

We have been looking for a family vehicle for a few weeks now. Everywhere else we have been has been pretty pushy and annoying. Ron was really knowledgeable about their vehicles and was not pushy by any means. We definitely plan to come back here when we are ready to buy. read more

For the second time we leased a Jeep with this dealership. This time there was a little confusion with both parties, but they made it right. Eric and Todd are awesome to work with. Next time we need a another vehicle, we definitely will go to them. Highly recommended! read more

I can't speak about the sales department but the service department is out of control and needs to be evaluated. If they are even able to repair your vehicle make sure to check it for mechanical damage. Employees sleep in plain view and they act like they have the expertise of a 14 year old. If you don't believe me, read the reviews on their other yelp pages. I go out of my way to go to Angola Dodge now because Auburn is such a liability and ripoff. I don't know how they haven't been investigated or shut down by now. I'd be scared to trust them for a simple oil change or tire rotation and that's not an exaggeration. I've owned approximately fifteen vehicles and I've been to the same amount of dealerships so I'm well educated on how a dealership should be ran. This one is by far the worth I've ever seen, it's borderline criminal. Hopefully someone can turn this place around because a lot of people depend on them to be fair and knowledgeable... Very sad. read more

We had a good experience buying our new truck. Otis & Matt made the whole experience very quick and painless. They were extremely helpful with all our questions and concerns and got us on the road quickly. read more