I'm so glad I spent my week here! I was looking for a stay near Kapa'a and this Sheraton happened to be part of the Costco Travel bundle with rental car and flight so I gave it a try. They have ample parking, the lobby is large and welcoming, and the staff are friendly and helpful! The pools are spacious and hot tub is clutch. I also loved their direct access to the beautiful beach. Their wrist band room keys were very convenient. My room was perfectly furnished and the features were clearly well kept. I would definitely book again. read more

Sheraton Kauai Coconut Beach Resort - Hotels Near Me - Kapaa, Hawaii

Bathrooms are infested with mold and we saw mice at the Crooked Surf for dinner in addition to the nonstop cranes that drove by the pool all day. The attached photo was finally taken on my fifth sighting of the crane after I could no longer ignore the noise. We had to ask for body soap, shampoo, towels, and robes multiple times throughout our stay. Sheets were changed twice throughout our whole week of visiting. Truly disappointed and will never return. Especially for our honeymoon and first ever Bonvoy experience. read more

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It was a pleasant visit. Nice open layout. You can feel the outdoors! Pleasant pool. Nice outdoor bar and restaurant. Staff is nice. Not luxury. However very pleasant. Restaurant was nice. Food was good. Staff was great. read more

Sheraton Kauai Coconut Beach Resort - Outside - Hotels Near Me - Kapaa, Hawaii

Amazing staff, very clean and steps from the beach. Restaurants, bikes, and other fun stuff to do at the resort. I stayed in two different rooms and neither of them ever cooled off. That was my only complaint. read more

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The Sheraton Coconut Beach is a lovely hotel. The beds are super comfortable and the cleaning staff does a great job making the beds and making the rooms feel cozy. It is within walking distance to an ABC store which was our kids favorite part. Now the negatives, the bar drinks are not very strong, and the lanai's are very small. We paid for an ocean view room and you can only see the ocean if you stand in the very corner or our tiny lanai. Overall it is a great hotel for families. read more

Sheraton Kauai Coconut Beach Resort - Hotels Near Me - Kapaa, Hawaii

Stayed here for the first two nights of our stay on Kauai, and I'm so glad we did! The aloha hospitality, ocean views, and poolside atmosphere were the perfect welcome. Since we only stayed a couple nights, we didn't have the chance to try any of the on-site dining, but there are tons of great options nearby. There is even a drugstore within walking distance that was super helpful in purchasing forgotten toiletries and snacks. Our only negatives were the loud A/C at night, and the fact that the resort fees did not include all the activities on property. Based on the proximity to the shoreline, and the great amenities, the Sheraton Coconut Beach is likely your best option for the east side of the island! read more

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We are vacationing here now and I love this hotel. Location is walkable and the front desk has been helpful. Overall would recommend.

We stayed at Sheraton Coconut Beach Resort for 4 nights to celebrate our anniversary, and it truly felt special from the moment we arrived. The welcome was so thoughtful -- we were greeted with beautiful leis, a box of cookies, and complimentary champagne. When we walked into our room, they had decorated the bed with towel swans and spelled out "Happy Anniversary." It was such a sweet touch and made the trip feel even more memorable. The property itself is beautiful. We really enjoyed the complimentary bicycles, and the pool and jacuzzi were both relaxing and well maintained. It was the perfect place to unwind. On our last night, the AC went out in the entire building, which was obviously unexpected. But the staff handled it the best they could -- they brought fans to help keep us comfortable and were very kind and communicative about the situation. They also gave us complimentary 2pm late checkout, which we appreciated so much, and they held our bags securely until 6pm when we came back before heading to our next stay. That flexibility made our travel day much smoother. It's definitely not an inexpensive stay -- there are daily resort fees and self-parking fees -- but the staff truly make it worth it. Everyone we interacted with was welcoming and accommodating. I also appreciated being able to get free hot water for my thermos at the coffee shop every morning without any issue. Overall, we had a really lovely experience and felt very well taken care of. We'd absolutely stay here again. read more

Sheraton Kauai Coconut Beach Resort - Hotels Near Me - Kapaa, Hawaii

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Negatives: Overpriced Resort fees are not justified Charges additional money for parking Won't give you a damn luggage cart! Beach on the property is a tiny strip of sand with aggressive waves Positives: Location: great place to walk the the beach, and to restaurants Staff: very friendly and accommodating Rooms: generally pretty spacious for a cookie-cutter marriott property Massive confusion about how the (outrageously over-priced) breakfast works for Bonvoy Titanium members Personally, I'd rather stay at a motel with none of the amenities and half the price but...if you're into lots of extraneous tourist stuff and are a slave to the Bonvoy system, you could do worse on Kaua'i. read more

The shower in our room (#438) was permeated with mold inside and outside the shower. The toilet hinges were also permeated with mold. We complained 2 times to no avail. Management at the hotel has not responded to email correspondence. Our letter sent to Corporate has not been responded to. a disgusting and nauseating experience. we will never stay at a Marriott Bonvoy hotel again. read more

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Checked in for our staycation/vacation. Got a upgrade to beach front. Check in was quick and efficient. I always was curious about these beach front units. Entered and did my usual room inspection. Clean! Did the bed inspection, pass! Bathroom, clean. No bugs, no hairs, etc. No leaks, mold etc. Impressive! Wifi works well. Like our room, very peaceful and right on the beach. A/C world great, bed comfortable. Used the pool today, water was nice. Pool is small, luckily not to much kids. More lucky to find lounge chairs available for us. Pool side service was attentive. We've stayed here many times before. Only thing I wish they had a spa for massages, it would be perfect. read more

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I want to thank Virgi and the staff at the Sheraton Coconut Kauai. There's something so inviting and inspiring spending time at this resort. The rooms are well appointed, comfortable, clean and convenient. The surroundings are perfection. I've returned to spend time where my partner and I spent several vacations before his passing this last year. I knew I had to return. I knew it would feel welcoming even though it's an emotional time in my life. This trip made me realize this is something I can do on my own and I don't have to feel sad. There's just something special about the island and this resort is the perfect place to capture the essence of Kauai. I am so grateful to be able to spend time there. Besides Virgi I would like to thank Lissa, Bernadette and Char. Also, a young man at the front desk whose name I don't remember. Everyone was really kind and helpful. read more

Sheraton Kauai Coconut Beach Resort - Such a great place to escape to. Love is in the air. - Hotels Near Me - Kapaa, Hawaii

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This location isn't the better of the ones on the island. While it isn't in shambles, it isn't in the best of shape. The bathrooms were actually pretty poorly remodeled and left something to be desired. The beach is pretty limited, not a lot of space to hang out. Pretty pricy for what you get, the current rating is 3.8 stars and I'd say that's accurate. Staff was more about what they couldn't do for us and not really accommodating. We are Bonvoy Members and it meant absolutely nothing!!! For instance, check out is 11 and you cannot check in until 4. So you have a lot of time where you paid for a hotel Room and cannot use it. We asked for late check out (our flight wasn't until 10:30 that night) and the kind young gentleman said he could let us have 11:30. When we got to our room there was a notice we had til 10 am to be out because the exterminator would be treating the room. Restaurant and bars are pretty good, but pricy! The breakfast buffet is $35/pp and you can get a pretty good breakfast. The coffee bar onsite is good and the staff friendly. Again, not bad, but not great for the money. Feel like hospitality died of COVID and you're a number at most hotels. Sheraton used to be special, but pretty much just another money grab. read more

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Our stay was terrible. There were issues the whole time. First, we received a letter in our room about a pest control issue in the building that required treatment. It didn't indicate whether our room was affected or when the treatment would start or stop. Then the next day, the wi-fi stopped working. We came back to our room to find 2 men inside working on the router without notice to us. Third, the TV didn't work. Also, this hotel claimed to have daily housekeeping when we booked, but that was a lie. They actually clean every 3 days. I don't mind this frequency, but I do mind false information. The AC is very loud. Couldn't sleep. On top of all of this, they charge a daily parking fee and a daily resort fee that felt completely unjustified. Book elsewhere and avoid this mess. read more

We stayed here for four nights in October. Location is convenient and many cafes and restaurants to walk to. Rooms are substandard, service is mediocre, a the hotel restaurants are ok. There is direct beach access but not the best beach and it is not swim able due to rocks. For the price and what is offered, I'd recommend to look for other options and compare what available. If you find rooms for a bargain, then worth it if you can get over the rooms. read more

We had a wonderful stay! We were celebrating my daughter's 10th birthday, and the staff went above and beyond by creating a towel cake decorated with flowers and plants on her bed. She was absolutely surprised and thrilled! The property is fantastic for kids--both pools are shallow, which allowed them to play safely while giving me peace of mind. Every day there was something fun for the kids, like s'mores, shaved ice, and other activities that made the experience even more special. There's also a great bike path around the hotel area. We borrowed bikes from the front desk and used them to explore and grab snacks nearby, which was a lot of fun. A big shout-out to Brittany at the front desk--she was absolutely awesome and made our stay even better! read more

Love this hotel! The ambiance alone keeps me coming back. A pool for every person in the family, open access to the beach for that morning coffee/stroll. Always clean, beautiful interior, decor, etc. Friendly staff, great food, great coffee! The fire pits are also the best place for us all to gather for a few drinks. read more

While we had a fine stay, we probably should have read more reviews outside of the Marriott website. The pool is small which can only mean during the busy season, get up at 5 or good luck finding a chair at the pool. We had an issue with the AC in our room the first day. At first, the staff told us that's a HI thing until they came and looked and realized our chiller was out. The food is decent but the nicer restaurant on property is way over priced. The mahi mahi was awful and smelled fishy. As a platinum member, I expected more. read more

While the staff at this hotel are beyond lovely and try to go above and beyond for their guests, we, unfortunately, did not have the best experience at this hotel due to the uncleanliness of the room. I travel with a blacklight and we spent the better part of two hours throughout our trip trying to secure clean sheets - only detectable via a blacklight (see attached videos). We had a few other cleanliness issues such as bugs that were there upon check-in and went unaddressed for the duration of our 5-night stay, as well as random water leakage from out faucet for 2 nights. But the bedding was the most concerning. Please watch these videos. We were absolutely disgusted by the stains we discovered. Especially for the money paid! Again, the staff responded well, bringing multiple sets to our room until we found sets that weren't stained. They are fantastic. Otherwise, we had a nice time - pool scene, while busy, was nice and the location is fantastic with direct beach access. read more

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Stayed here a couple times already. It's in Kapa'a and is central to be able to go to Hanalei and Poipu without spending too much time on the road. There's a bar and restaurant on property, but I didn't dine in them. It's beach front, however the water on the east side is pretty rough and not really meant for swimming. There's chairs and hammocks to sit and enjoy the view which is nice. The pool is not bad and overlooks the beach. There's a gym and some pool tables and games in the lobby. There's a luau that takes place on the resort a couple times a week. We were able to catch it from our patio and it seems just ok. Parking is plenty, but be careful parking under some of the trees, your car can get bombed on by all the birds around in the evening. The location is walking distance to the Coconut Marketplace and there's a Safeway, Starbucks, ABC, Ross , and quite a few restaurants close by. There's even a Longs Drugs in the same parking lot. They give you a wristband to wear that is also your room key. The room is clean, nothing amazing. Good for the price. If you are planning on being out all day and not spending too much time at your resort, this is a good place with it being comfortable and clean. read more

Great 5 day experience--beautiful courtyard & coffee every morning. Staff & concierge were helpful, just watch out for "gifts" left by birds in the parking lot! read more

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Kind of surprised at some of the reviews which seem very harsh. We had a great time during our stay. It's one of the few times I will say the room looked better in person than it did online. Staff was extremely friendly. Everyone treated us fantastic. Pool was great and beach access. Had great options for food. I liked that this resort was not as massive as some others near by. I would for sure stay again. read more

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Our flight landed around 10am and we drove straight to the Sheraton to see if they had a room available (which they didn't have, that's ok). We dropped off our luggage so we wouldn't have to drive around with it while waiting for our room. We got a call around 2:30pm that our room was ready, Great! The property has a good food selection. We ate breakfast mostly at the Day Break (Moa Moa restaurant at night) and breakfast sometimes at First Light (quick service). The staff are really friendly and helpful at Day Break (Shout out to Kimi). The room we got was a corner ocean front (great view), large and 2 queen beds. The pool and gaming area are open rain or shine, 2 pool tables, 1 GIANT foosball table, a few classic arcades, darts, etc. We were lucky to get decent weather while we were there. The hotel is centrally located on the east side, about 30-40 minutes to Princeville (north) and Poipu (south) and about 15-20 minutes from the Lihue airport. read more

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Not sure of the other reviews, but we had an amazing time! We stayed here for the second part of our honeymoon and absolutely loved it! The restaurants are good (the cafe pink machine smoothie was my fave) and the beach is right there! We also received delicious chocolate on our arrival for our honeymoon and were greeted with so much Aloha from Leyla the manager and we made new friends from Colorado (ironically where my husband is from!). The staff at the hotel were so nice and the luau was great! And Art sang to us at MoA Moa Restaurant for our honeymoon. All in all a great stay! read more

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We had the worst experience at a hotel ever at this place. Our hotel room door was left open by housekeeping 2 of the 4 days we stayed there! The door to Room 360 needs to be pulled shut, but the housekeepers couldn't be bothered to make sure it was closed. They would have checked at their own hotel room... The first time the door was left open (all day on our first full day there since we came back at 9) we were nice and forgiving. Our keys didn't work so the guy at the front desk reset them and also had security escort us since our door had been unlocked. He also said he would notify housekeeping so they can be sure to close our door next time. Security had to contact maintenance who had to replace the battery (?) in our door to make the keys work. Nothing was stolen. I left a note to housekeeping the next day telling them to please lock the door and that it had been left open the day prior. One of the housekeepers wrote a nice not back apologizing and stating that she would notify her team so this wouldn't happen again. Well, I did not leave a note on day 3 and we came home to another opened door! I was livid. The guy at the front desk and the housekeeper said they would take care of the issue but neither actually did! Talk about incompetence! Thank goodness my laptop computer and expensive bags were still there. Thank goodness my friend's wallet was still there! It was probably opened for at least 7 hours that day! We called the guest services # but no one answered. (During our trip we called them once around 8PM and another time around 1PM. We got no answer both times!) So we went all the way back to the lobby to speak with a manager. He apologized but said since we ordered through Costco he could not give any refunds. He could give us one free buffet breakfast, even though we were staying for 2 more nights. Weird and pathetic. We should have gotten at least one night free or something similar. I will be filing a claim with the BBB. Also, the shower was broken so half of the water was coming out of the faucet by my feet while half was coming out of the shower nozzle the whole time. In addition, the bath tub was clogged and kept filling up with water while we showered. Gross. Sadly, the bathroom door never even actually closed! There was about 1" space (see photo) keeping it open. And it was loud, clicking when we slid it open and closed. We basically had no privacy. Every time we came home our AC was also blasting. We set it at 79 but the AC would be on even if it was below 70 degrees! They claim to focused on being sustainable yet blast AC and waste water in the shower. What an ordeal! I was in shock when my friend told me this place is apparently a 4 star hotel. Stay away. You have been warned. read more

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We stayed here for our honeymoon, which was 7 nights. For the first 4 nights we had lukewarm water. We went down to the front desk the first morning and mentioned that something was wrong with the hot water and they acknowledged that they were having a water heater problem and that multiple other guests had complained. since the issue persisted for a few more days, we also called the front desk one evening and mentioned that it was our honeymoon and we would really love to be able to enjoy a hot shower. If this was a bed-and-breakfast, I would understand the sort of issue being more common, but this is a Sheraton. We expect a certain level of professionalism and urgency to solve the problem. they apologize and sent a handyman up who proceeded to argue with us on the temperature of the water. I wouldn't say it was cold, but it was definitely lukewarm. we also mentioned that when we booked the hotel, we had asked for special treatment, even if we had to pay for it like a bottle of champagne, chocolate, rose, petals, or just something to acknowledge our special celebration. None of that was acknowledge and they did nothing for us. They apologized and said they would send up a box of chocolates which they never did. Overall, we were generally disappointed with the quality of service, the overly priced food and drinks and for the cost per night the overall dated I'm an idiot. Our shower even had black mold, and our lanai was cracking, and the floor was bubbled. Overall value, I would say it is pretty low for over $500 a night to not have a very clean and updated appearance. I've been a Sheraton member for a long time, but this is definitely the last time we will ever be staying at the Sheraton. read more

Of all the experiences, tours, meals on my entire Kauai vacation, the only thing I disliked was my hotel. Gets a star because of location and view. The switches were sticky, luckily we had wipes we cleaned the surfaces ourselves before unpacking. Maria confirmed I paid the highest price I could without upgrading to villa which was unavailable, yet I was placed on second floor directly beneath a family with a baby that cried from 7am-10am nonstop. Sliding doors to balcony were not sealed so we had winds howling loudly through our doors every night, very poor sleep. There were also ants. Considering the price I paid I have learned my lesson and will only stay at Grand Hyatt or 1 Hotel Hanalei when visiting Kauai. Way better properties and staff truly does make a difference to the vacation you've earned. Genuinely feel I did not get my moneys worth at this hotel. read more

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We booked this hotel and I was so excited to spend a whole week here. But when we got here we were checking in we asked if we could have an upgrade, the lady said she couldn't do that because the hotel was full so she gave the worst room available. First of all the room was right on top of the trash bin and the construction site on top of that and the worst thing is that there is a very loud noise day and night. It might be a generator or something like that out side of our balcony. We had the worst sleep the whole week. We are very disappointed about our stay. The hotel was nice but our experience was very bad! read more

There's a bartender at the pool bar who is extremely rude. Morgan is terrible at his job, doesn't know how to talk to people correctly, and doesn't know how to make a decent drink. He should never be allowed to continue in this capacity since it actually drives customers away from the bar. We know absolutely no one who even enjoys going to his bar, even actively avoiding it if we know he is working. We even met locals who go to the other side of the bar when he is working. read more

The door handle to the balcony was dusty. You know housekeeping doesn't wipe it down between stays because there's dust build-up on the top and bottom of the handle. The same goes for the nightstand and table/dresser; dust & water ring stains. I always wipe down tabletops and door handles when I stay at hotels, but this is unacceptable. 1-ply toilet paper? Really? This is the Sheraton, not Motel 6. Please use better toilet paper. Sheraton should know that we have 3 guests staying in the room. Every single day we had to ask for more towels. We called both housekeeping and the front desk 2-3x before we got an answer. Again, unacceptable. Hotel activities for kids are always around 3 - 4 pm. Why? Activities should be earlier in the day (not just AM Yoga), or later. As tourists, we have activities planned as well. Sad that my daughter missed out on ALL of the activities Sheraton had to offer. As for Christmas, not a lot was offered for kids. On Christmas Eve, a trolley was pulled out for kids to pick. Toys from Oriental Trading. We were also NOT given a lei or welcome drink upon arrival. A $40 resort fee per day is severely overpriced when the only thing available for us to use is the pool and gym. No cameras. No bikes. No class for us to enjoy because we had excursions already planned. We are very unhappy with our stay and at $2200 for 4 days, we will not be returning. read more

I stayed her just under 7 years ago when it was the Courtyard Marriott Coconut Beach and I am not sure if it is because I had such a short stay or I just didn't know much about amenities (if they had them)....but I basically booked for a 1 week stay here and this place is great. There were slight hiccups here and there I would say but I don't expect perfection especially on a rain soaked night I arrived and another rain soaked morning right after....but first off... STAFF = 10+ Check In Desk - Awesome friendly helpful answered questions (the gal who checked me in even knew where I was from in CA)....At times I would go down to ask for a small item and they would grab it for me.... Valet/Bell Desk area everybody always welcomed you when you came in or out of the hotel. Concierge - Karen and Natalie were awesome help! Housekeeping was awesome... Maintenance - fixed my tub drain when I was out Couple of hiccups - I asked for a microwave and they put one in my room and the start button didn't work so I put it out and if I knew there was a microwave so close to my room where the vending and ice machine were I wouldn't have asked for one....the ice machine on this floor didn't work so I had to go down one level to use that one which was fine.... Gym - Clean and good amount of equipment I utilized it multiple times during my stay...only thing the A/C in there is bad so they compensate with a portable one as well but it just isn't strong enough.... Finally, one extra bonus is the Hospitality Room offered because I had late checkout but my flight wasn't way until 9:38PM so I was able to check my luggage in with the bell area and after doing some things I was able to take a shower in the hospitality room get my items and leave...awesome! read more

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We booked a 2 queen bed room months ago. This is what was confirmed in confirmation email, and what we were expecting. A day before we were set to arrive my wife checked in online and saw that we were only given 1 king bed, a scenario making it impossible for mom and dad to have their own bed from the 2 kids on the reservation. When we called to inquire they said they're sorry they've oversold the rooms. Overselling is a practice of trying to ensure 100% occupancy, but renting out over 100% of the rooms, so that cancellations don't dent the 100%. We asked by they didn't tell us about this ahead of time and they said oh, we never call people to let them know this kind of thing, "never"! It's wild not letting people know they're getting a drastically different room than they contracted for with the room reservation? It's also a bait and switch, getting people to invest their time and money without being honest with them about what they're getting and also not giving them a chance to book alternate accommodations. If this happens to you too you too should file a complaint with the State or Hawaii Office of Consumer Protection for this deceptive business practice. read more

Great family resort with plenty of activities to do in the resort or near it! Beautiful pool and fire pit area with a view of Pacific while winding down! There is a trail that leads you either into Kapaa or keeps you along the shoreline. If looking to stay on the property, they have a playroom area restaurants to satisfy your appetite and thirst! read more

1) The room was not up to my standards; the housekeepers don't know how to pay attention to detail. the shutters were dirty, dirt was behind the chairs, and the bathroom sink area and behind the toilet. The Shower wasn't cleaned to perfection; it should be if im paying $600 per night. 2) they hit you with 2 pages of resort fees upon check out, $425. tax this and tax that. BS if you ask me. 3)$10 for one load of laundry, there is only 1 working washer for the entire hotel. 4) the hotel manager unprofessionally contacted me via phone call to yell at me for something i didn't do. I made a complaint about Hawaiian airline and the hotel manager who apparently can't read, read it wrong and started to accuse me of talking bad about them and my service i was receiving from the hotel. I told him, that letter was sent to Hawaiian airlines about the horrible inhumane service i received while getting off the plane. Not the hotel. Having to defend myself after the ambush was totally uncalled for and made my stay uncomfortable. I will never go back to this dirty hotel when there are so many others that offer better service for less money. 5) i don't drink, i went to the downstairs bar/restaurant and ordered a diet Pepsi. The bartender kept asking me what i wanted to eat, he did this 3 times in 15 minutes. i felt rushed so i ordered something, i ate my salad and left, i don't like feeling rushed when I'm on vacation. 6) snotty short brown hair lady that wears her glasses on her nose was quite the itch, the snotty way she talked to me and her crappy attitude. I GIVE THEM A MINUS ZERO, AND I WONT BE BACK. read more

Awful view! July 2025 We were promised a garden view and our view was the parking lot with some trash bins that smell. Our room was also very small and we could not sit at the balcony because the view was terrible and the smell was horrible in the afternoon, The beach here is not swimmable or walkable. Tip: Be careful with your garden view and do not book here if you plan to swim in the ocean at this resort. read more

Avoid this hotel at all costs. The buildings are so worn down. There is clear evidence of water damage, the rooms themselves (even the highest tier that I booked which was the oceanfront deluxe) are disgusting, and trying to get this remedied with management (both David and Deo) at the hotel has been impossible. Some details about my stay: - I was shown a second room upon check in because I indicated my initial room was not clean. The state of the second room was equally disgusting. I stayed in my original room because it clearly was an overall issue with the hotel. - Someone from maintenance slipped a hook under the door while I was in the room (without knocking or alerting) to try to open the door because a maid had indicated the battery on the door lock was broken. This was not the case and even if it was, maintenance shouldn't have done that without calling or alerting me beforehand. - The door to the room had a massive gap, which didn't feel safe. The second room I was shown had this same exact issue. - I have been trying to get a full refund for my stay, but can't even get a response out of Deo. David offered me 50k points, which I declined. Additionally, the corporate team at Marriott said they can't override the decision from the hotel. Like I said, avoid at all costs. The pictures should tell you all you need to know. read more

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The location and view are beautiful, but this was nowhere near the 4-star experience advertised. What we got felt closer to a Motel 8 level of care -- only at luxury pricing. Room & Maintenance: Our shower was clogged and never fixed, the A/C never cooled the room below 74° even at night, the Wi-Fi was too slow to use, and the TV didn't work. We waited hours just to have the A/C looked at, and ultimately gave up reporting further issues because we didn't want to spend our entire trip dealing with maintenance. Safety & Staff Conduct: The most disturbing part was an interaction with one of the hotel engineers. When we asked him to fix the A/C, he laughed in our faces, refused to leave the room when told to multiple times, and created a genuinely unsafe and frightening environment. Management assured us it would be "handled," yet we saw him working on the property days later. This left us feeling completely unprotected and unsafe for the rest of our stay. Dining & Service: The Crooked Surf restaurant had extremely rude service. One server snapped "WHAT DO YOU WANT?" at me when I politely greeted her. Another refused to serve us at 9:15 p.m. even though the kitchen was open until 10. Bartenders were fine, but the servers were consistently unprofessional. At Fire Hen, the menu was stripped down to two items, and most of the week they were even out of chicken tenders, leaving only one item available. The food overall was basic fried bar food -- certainly not worth the resort pricing. Overall: While the location itself is nice and felt safe from a crime standpoint, the resort's staff behavior, lack of accountability, unresolved maintenance problems, and poor dining options put a major stain on our stay. These aren't isolated issues -- reviews for months have mentioned the same problems, and management clearly isn't addressing them. For anyone considering this hotel: be aware that you're paying 4-star rates for 1- to 2-star service and a potentially unsafe environment. I cannot recommend staying here. read more

Beware of hidden fees! We booked online through their website and paid up front but they will ask you to pay $100/day as an "incidental charge" and will actually charge you $40/day for a "resort fee" service charge at checkout. It's essentially a hidden fee that they never warn you about or tell you up front. Never experienced this at any hotels that we've stayed at previously (4 star and 5 star hotels). We also experienced German cockroaches in our hotel room. Killed about 3 of them in our bathroom. They offered to spray/fumigate the room as their procedure but didn't want to smell chemicals throughout the night so we refused their procedure. They didn't do anything else about it. Not the best experience, won't be booking here again. They sure know how to leave a bad taste in your mouth. read more

This is a nice little resort, no big frills or anything but pretty solid. We were told multiple times that we were in the best room on the property so I think that helped. Other parts of the hotel were a little dated so I think if we had been in any other room we wouldn't have been as happy. That said, our stay on this island was so busy, we didn't even use the pool! We got short order breakfasts to go each day (dang good by the way!) and we didn't return until the evening! Then we headed back out for dinner and such... The gals at the coffee bar were a delight each morning and I'm craving an ube latte right this minute! One afternoon we did rent bikes and had a great ride on the bike path literally off of our lanai so that was a great perk! Location was pretty great with a Long's Drugs in the same parking lot (easy to grab chocolates for your souvenirs!) and super close to the shops and restaurants at Coconut Grove. (Some yummy Thai if you need a quick fix and all the shave ice you could hope for!) read more

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We really enjoyed our stay in Sheraton. It is walking distance to the Coconut Market which is a bunch of shops and restaurants nearby. There is an ABC store with food and a coffee shop, it's all in one. We stayed during Thanksgiving Weekend and the restaurant had a buffet dinner and there was a la cart dishes in the restaurant by the pool. There is also an arcade area where you can order food. We hanged out by the pool and the hot tub everyday. The beach is not but I do not recommend to swim in the water. The water current and waves were strong. In the lobby you can check out towels and return them for a new one. Over all it is a resort. Everything you need is available including bikes and beach chairs. read more

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