Past on this agent's office. He never appears to be in the office and his staff has given me the incorrect auto quotes twice now on my policies. They quote one price and then you get a bill from SF for twice more than the quote. After years with this agent I finally switched to an agent that cares about accounts and runs a more professional business. No way I would use this office. read more

David Wong is great. We have worked with him for a number of years now, and we like him. Recently, we dropped in at his charming office on Miller Avenue (lovely old house!), and his associate, Gabriel Alves, could not have been more accommodating. We didn't have an appointment, but Gabriel took plenty of time to help us figure out ways to lower our costs. Later, Gabriel answered complicated questions on the phone and via email concisely and clearly. This kind of polite, timely, responsive service and attention to detail is terrific. read more

Not well organized. Unresponsive. I own a home in Tahoe, a fire zone, and had a conversation with David Wong about the concern of being dropped when the policy renews at end of December. In mid December, I learned from my lender that the policy was not renewed, not my insurance agent! I sent David two emails to ask what happened, to which there was no reply. Now I have to scramble to find new insurance. It is frustrating to hire an insurance agent who does not do their job. read more

Gabriel and David are great - super responsive, accurate, no confusion. Highly recommend.

We have been with David Wong's office for many years and have always had a great experience. They cover our cars, houses, and Umbrella policies. They also handle my father and my brother's coverages. Recently I worked closely with Amanda on several questions and she was super helpful and professional. read more

I have my home and vehicle with David Wong and I'm very happy with both the price and the service. Right now I'm in the final throes of refinancing a loan and I need one more piece of paper from State Farm. Figured it would take at least a week, and Amanda got it for me the same day almost within the same hour Adding and subtracting vehicles has also been very easy definitely recommend! read more

The agents at this office have been so incredibly helpful to me. I am so glad I contacted this particular office! I spoke with Bill a couple of times, and he shared specific information with me that really helped me make important decisions. Today I called and spoke with Ron and it was the most enjoyable and productive business experience I've had in a long time. I give this business a 5-star review and I would recommend it to anyone looking for insurance. Thank you!!! read more

David is the absolute BEST. He helped me so so much with my insurance. I highly recommend him for any financial questions and issues. He is kind, personal and really shows how much he cares!! He spent the TIME I needed to make sure everything was exactly how I wanted. He is also responsive, prompt and respectful. read more

David and his team have provided us with great service and went to extra lengths to help us solve an auto claim that was stalled in between auto repair shops. We use david/State Farm for homeowners as well Highly recommend him read more

Stay away! They over charge you and lie a lot! Don't recommend this place at all! Choose a different State Farm- trust me!

David is great at customer service. Very patient and reassuring. My mom always has a hard time when it come to technology and emails. David was kindly enough to guard her through it. To be honest he sounded more like a friend of my moms on the phone. He is very friendly and has a great personality. Thank you David!!! read more

Most disorganized company I have ever interacted with, the least helpful, and least professional. I canceled a debit card in December, and have had to call State Farm FOUR separate times, and each time they promise me that yes, this time, they finally have my new card on file and everything will be fine. And then I get a notification yesterday saying they couldn't bill my file. I called, and Priscilla Wong kept accusingly repeating that my bank had declined the card, without actually listening to what I was saying- except this exact problem had happened repeatedly already: they were trying to bill the old card yet again. Even though last month they had billed the right one... Yes, I am frustrated- but instead of trying to work with a customer, when I said "I called the number on the stupid sheet you sent me", she freaked out, said she wouldn't stand for that kind of language (!?!?), and told me that if I called back SHE WOULD NOT PICK UP, AND THEN THREATENED TO CANCEL MY POLICY. When I asked to speak to her boss, she said "I am my own boss". A true professional. If she had said a simple "I'm sorry for your frustration, lets see if we can get this resolved" (common sense in any customer facing role), it would have diffused the whole situation. Instead, this people-person decided to go with the "accuse customer unapologetically" route, which only escalated things. Their lower ranking staff has been supportive, understanding, and apologetic in the past, which is the only reason I stayed with them. My experience with David Wong has also been positive, even though they kept making mistakes on the billing. But Priscilla is a different story. Priscilla Wong should not be allowed to work in a customer facing position. If the word 'stupid' used to describe a form they sent to me (I never said anything negative about her on the phone) is enough to trigger her, maybe she should take an anger management class before working any kind of job. read more

Worst customer service I have ever experienced. These people will lie straight to your face. And also share your personal information on the internet. Thanks! Super classy. Since you aren't licensed in the state we now live in, and you have known that for over a year, your team should have had the courtesy to forward our policy on to an agent in our new area. That is how our other State Farm agents have provided actual client service to us in the past. Instead, your office never followed through when we tried to update our information, lost our billing info on multiple occasions, harassed me, and finally lost our business for your parent company. I have a record of written communication with your staff. Please don't try to blame me for the poor service we received from you. That is tacky. Your business is to provide customer service and you don't do it very well. I am not the only reviewer here with this exact complaint. read more

I have been with State Farm for over a little over two years. And I love it. The people are so kind and helpful. I talked to Victor about my life insurance and he was so knowledgeable and help me understand what I was getting into! I feel they have the best customer service and I would recommend talking with them as they can answer all your questions and Victor was so helpful through the whole process! read more

I would like to send my appreciation to this office. The group of people that work here are absolutely amazing. To think they would go as far as they did for me being i was a third party was unlike anything iv ever dealt with. The biggest thanks goes out to Peter..!!! I thank you so much for all your help, knowledge, attitude, and professionalism. From the first time we spoke i enjoyed every conversation and looked forward to the next !! There aren't enough stars to rate them higher or i would. Thank you to all of you again. I will always and forever recommend this branch when possible. read more

My insurance bill went from $145 to $281 a month. I have made no claims and when I tried to change my insurance to a better company I was told that an accident is appearing on my record as my fault. I was rear-ended and it was not my fault and the driver who rear-ended me paid for all repairs. State Farm & David Wong did not help at all and on top of it, they recorded the accident as my fault so they could hike my rates. read more

As a young person, having to talk to talk to insurance agents and dealing with these sorts of things can be overwhelming and intimidating. I talked to an agent named Victor about my recent car accident, and it was such a good experience. He was so kind and helpful in guiding me through the whole process! read more

I recently went into this office to get more information on life insurance as well as get a new credit card. I talked to Victor who was super helpful in this process, as he was patient and made sure I understood exactly what my best options were. I appreciated their focus on customer service and Victor made me feel confident in my decisions! read more

My name is Darrell Larks. David Wong and Pricilla Wong have been my freinds and insurance advisors for more than three years. I am so happy to write this review. David and Priscilla gained my business and respect by demonstrating true professionalism and remarkable detail and care in communicating products that protect those things in my life most dear. Apart from being experts in there sector they are most exellent people who give time and love to those in there community. I highly recommend David Wong State Farm agency for all your insurance needs both family and personal. You would do youeself a disservice if you did not at least visit , meet them and there excellent staff in Mill Valley. Best!!! read more

As soon as we moved down to California and contacted David and his crew, they have done nothing but provide us with extremely professional and personal service! Every time we needed to contact them or had any issues, they were very quick to get my situation taken care of. We recently just moved out of the area and I contacted his office and he personally got on the phone and helped us find a local rep who will take care of us as well as they did. I would highly recommend him to anyone and everyone in the California area! We cannot thank them enough for what they did for us. Going to be missed extremely. Wish nothing but the best for these people. If you're looking for an excellent insurance representative for your family, contact David Wong's office as soon as possible read more

David Wong & Priscila have been very helpful over the past years that we've been with State Farm. They were informative and helpful with several car accidents we've had. They give accurate information about how much insurance we should buy for the house and car. They provide excellent customer service. read more

I have had State Farm insurance for years but after my encounter with Pricilla Wong, I changed to Geico. Everyone I have spoken to in this office over the past three years have always been courteous and helpful. However, when I called to insure a new car, Pricilla was so abrupt and and quoted me an extremely high rate to cover this car. I asked if this was the best rate she could find she said that it was. It was obvious that she put little effort into finding a better rate. Because of this lazy and rude attitude I looked for insurance elsewhere and found the same coverage with Geico and saved more than $700 less per year. Why pay more for rude and crappy service? Get online and find insurance agents who are interested in keeping your business and give excellent service. read more

I went last week to get a quote and Pricila, was a very helpful to me. She took the time to explain why I need my life insurance, very knowledge person. At David Wong State Farm insurance you will feel at home, very nice people, been extremely impressed by the girls in the office, who always sound happy and willing to go extra mile. Wonderful people that understand the human touch. I highly recommend them. read more

David and Priscilla provide excellent customer service and have been right on it when I need something. Feel like I got reasonable coverage for a reasonable price. It was fast, easy and convenient. Do most of my communication by email and we were done in 24 hours. Thanks guys! read more

David, Priscilla and their entire staff are the most accommodating, professional and helpful agents we have ever worked with and we would highly recommend them to anyone with insurance needs. read more

Our family has been with David for more than 5 years, he's always been attentive to our needs, even it's not his responsibility to do so. We hightly recommended David and his team to anyone looking for auto, home and life insurances in the future. We love you guys!!! read more

Worst customer service ever my last agent I was with for over 15 years I switch to Davis wongs office for less than a week I can't even understand how this agent is still in business the staff is not knowledgeable David Wong is never there I believe he travels a lot for a second bu and relays Heavily on his staff that make many promises please review the all the negative feedback they are 100 percent correct if you are looking for a new agent I strongly advise you to stay clear of this agents office David Wong read more

I highly recommend David Wong for your insurance needs. I refer all my new residents to him for renter's insurance. He takes care of them immediately. When I contact him for anything he is always professional and fast. I always receive a confirmation e-mail on all correspondence. The best insurance person I have dealt with in years! Thanks David! read more

I recently switched to State Farm and David Wong for my cars, and my experience has been horrible. I just switched back to GEICO. 1. David's office seems to have a revolving door of people - I have worked with 3 people in the last 6 months - one after the other as they leave. The staff that takes over doesn't seem to want to be responsible for any actions of the prior staff, nor do emails get returned. How difficult is it to turn off email if a staff member leaves so customers emails don't go into a black hole? 2. They have quoted me auto insurance rates, only to find out a few weeks later that the actual bill was TWICE what I was quoted. This is after his office took 3 days to confirm each of our records and went back and forth on the ratings for both drivers. What made it worse was that I happened to open the paper mail envelope which had the details of the policy, as David's office never called me to let me know that the rates were double what they quoted. This is the worst. A) I understand underwriting has the final say, but given that his office did the research, there shouldn't have been a change and B) if there is a change, the ownership is on the agent to let me know instead of hoping that I don't catch it? A change that doubled my insurance? 3. I unfortunately had to file an auto claim last month when my wife's car was mildly damaged by debris falling off a truck on the highway. Horrible experience with State Farm. (Not David's fault). A) emergency roadside assistance - kept on passing the ball back and forth between roadside assistance (outsourced) and State Farm agents. 90 mins go by post accident and they can't figure out how to get a tow truck. Roadside assistance needs a claim filed first, and claims passes it to roadside assistance as its urgent. I finally called David's office to be told that yeah - this happens and is an issue, and I should feel free to find a local tow company. Really - you expect me to have the local tow companies on speed dial? 4. Lack of customer service. While David's staff has great intentions, they are unable to get things done, outside of taking your business. On the accident in point 3, not only did they expect me to have a towing company, I was also asked - where do you want the car towed to? I asked them if they have preferred repair shops as its minor and his office told me NOPE. You have choice, they said. After 30 mins of calling repair shops within 5 miles (tow is apparently limited, which they don't tell you), I get the car to the Audi of SF dealer. Next day, claims calls me and tells me that they can't guarantee that they will pay for the entire repair as I didn't go to a preferred shop which is pre authorized and wouldn't have required appraisal. ??? I specifically asked for this and was told by David's office that this wasn't something State Farm did. I would not recommend David Wong's office or State Farm to my enemies. By the way, GEICO was 450 dollars cheaper when I switched both cars back to them. read more

As a real estate attorney and small business owner, I personally feel that hallmarks to success for a small business are: 1) a commitment to provide value to the client; (2) enthusiastic, involved, and experienced owners and employees; and (3) responsiveness and follow through. It is for these reasons that I choose to keep my insurance business (vehicles, home, life) policies with David Wong's State Farm Office over the years. David's knowledge of the State Farm products and the multi-line discounts allow me to obtain policies with a staff and company that will consistently stay true and ethical to their stated coverage, and handle complex claims thoroughly and professionally, keeping me well informed at all critical steps (as you can imagine, I ask a lot of questions). The vast majority of the time insurance policies are claim and incident free (thankfully), but when you do have an unexpected incident, or absolutely need to make a claim, that is when the real strength of your agent and their office can prove their value. Additionally, I regularly bid out and comparison shop my coverage and policies, and have found State Farm to consistently remain competitive in a tight market. That is true value. The best protection at a competitive price with exceptional service. David's staff appears fully informed and helpful when selecting policy types, deductibles, and coverage limits. I recently re-financed an automotive loan, and was able to reduce both my interest rate as well as monthly payment, and the process was smooth and efficient. read more

David Wong is fantastic! He tries to help anyway he can and I highly recommend working with him. Best State Farm experience to date.

David and his crew are always available, helpful and so professional. Love these folks

I've been insured through David Wong's office for three years and could not be happier with the personalized customer service I receive. It sincerely reminds me of the commercials! I'm not kidding. I work with Beth and she has been tremendous in helping me with our home insurance and most recently processing a claim for an accident I was involved in. She held my hand through the entire process and made sure I understood my coverage. Aside from being personable and prompt she genuinely had my best interest at heart. She handled the situation so well between me and the party I hit, that THEY ARE SWITCHING their insurance to State Farm and working with Beth. That speaks volumes about her and the amazing customer service she delivers. I'm truly grateful. read more

I had a chance to work with David. I find him to be a very sincere, approachable and responsive individual. I think this is serving him very well as a state farm agent. Why do I say this? simple.. if I want some help understanding my insurance policies or what insurance products I can use or add to protect myself, my family or my business.. I want to feel like my agent will be there to help me... I want someone I won't hesitate to call... that's david... give him a call and he'll help you out... read more

I don't like writing reviews but this office well deserves it. My fiancé just bought a new house and insisted the agent David Wong who he talked to was very knowledgeable and the best. My fiancé added my name on his new house and INSISTED I change my current policy from Travelers to State Farm. When I called thinking they are going to ask me a million nonsense questions, try to sell me more than I need and other products but David didn't. He was very professional as my fiancé described and helpful with what I didn't need but what I should increase and explained why but never felt pressured to do so. The policy I received has more coverage than I originally had and paid less. Wow! Received a copy of new policy via email the same day. That's what you call service. We told our coworker who was closing on a house last month they must call this State Farm office for their policy and they did and he came back to the office from a meeting to thank my fiancé and I for recommending State Farm. Luckily I listened to my fiancée. My parents asked me today they need to renew their home insurance, my fiancé and I both said don't renew and call David tomorrow morning. Which led me to remember to write this review. I will recommend everyone in this office. Better customer service than Disney. That's saying a lot since Disney is known to be the #1 in customer service in the world. read more

David and his team helped us with all of our insurance needs for the five years we lived in the Bay Area. Fortunately, we didn't have many claims but when we did, their response was immediate and very simple to manage. Having the personal touch they provided was comforting during times of need. As an example, during the Napa / Sonoma wildfires of 2017, they allowed us to increase our home's insured value mid-fire, as we had done a lot of work on the house and we forgot to update the policy. Highly recommend David and his team. read more

I have never experienced quit a frustrating service as the one I received with this team. It would take weeks to get an email response. I recently called to get some help with my policy and was given very minimal assistance and when I eventually decided to transfer out, they still billed me for one extra month I was not covered. The follow-up is never complete with them. They also refused to assist me with information that I need to transfer out to a different agent. Customer service has been a hassle! read more

Walked in and was warmly welcomed by David and Rebecca ! :) David Wong is an Angel sent from the Gods. Knew everything he was talking about and really cares about helping you and adjusting to your plan. Patient, kind, resourceful, and knowledgeable ! Thanks so much David !! read more

I needed insurance so I called and I have nothing but great respect for this company. Priscilla was great and very professional and she helped me with everything I needed to do to get insurance! So thank you David Fong and state farm!!! God bless!!! read more

My insurance policies have been with Beth at David Wong's office for years now and couldn't be happier with their professionalism and responsiveness with all of my insurance needs. Everyone in this office genuinely cares about their clients and all the relationships they've built throughout the process. I would particularly recommend Beth, she is an EXPERT when it comes to life insurance! I can always trust her to point me in the right direction. read more