Called for a curbside pickup. Said it would be ready in 15. When I arrived I called and got hung up…read moreon once. Then called again and it rang for 3 minutes. Then walked in and waited in line 5 more minutes then left. May I suggest having a curbside pickup order ready near the door, if it's prepaid for I should not be waiting to pickup.

Mike was excellent! Very knowledgeable about the different finishes and paint. I felt very safe as…read moreeveryone in the store was following current covid guidelines. Excited to do business with them!

Tyler and Parker were the 2 men who was at the paint shop. Excellent customer service and very…read moreinformitive. I really appreciate what help they gave me. Melinda J Sotet

I've been a Sherwin-Williams customer for many many years until today. I can't tell you how much…read moremoney I have spent over the years but my most recent experience at the Brecksville, OH location has forced me (and everyone else I can tell) to look elsewhere. I had an old trim paint from another manufacturer (the only non Sherrington-Williams paint I still had) and wanted to have my trim paint also to be from SW. My wife took it in to be color matched; it didn't come out well so we chalked it up as a loss and figured we would have to go with another paint. I returned to the Brecksville store to see if there was another way to get a match and the associate informed me that they had the exact color in their data base which replicated the other manufacturer's color. I was pretty happy and bought another gallon of ProClassic ($53 on sale!). Go home, painted the trim, and it was not a match. So a couple days later I return to the store and told the same associate that it wasn't the same color. He recommended using an unmixed white that would look really nice (not sure why they didn't recommend this earlier). Anyway, he shakes the can and then informs me he can't take the paint back that they mixed using their data base! I understand the first gallon that we tried to color match but the second gallon was using their formula which was supposed to match the other manufacture's paint exactly. I recently purchased a new home that will need a lot of painting; it won't be SW paint because of poor customer service. Too bad because the paint is good but there are a lot of other options out there. I always liked SW because they have a local community feel when you go in, but it looks like they have lost their way.

Some of the nicest people trying to make sure you get the right paint and for a good price…read more Had trouble finding a specific paint, but they color matched and even made sure the info I got before was correct before actually filling the quart. (Forgot the guys names who helped me but they worked the morning on a weekday )

Not all paint is created equal. Great service. Great price. Best quality paint i have used. and i…read moreuse more paint than than your average joe looking to get rid of that pink color in the bathroom left from the elderly women you just bought your home from. i Made a mistake on a color choice on 10 gallons of paint. They were able to change it to another color and it worked really well in my new office and finished basement. Frank is the manager here. He will hook you up. Or more like paint you up silly.

My husband and I have been customers for years. when needed they always have been helpful and we…read morelove their match color service. The only thing I would suggest the company is to sell sample sizes, trying new colors and having to pay for a quart can be very expensive.

Stopped in for the first time a few weeks ago. Being my first time in, I was not impressed. No warm…read moregreeting, No one told me the perks or benefits of buying Sherwin-Williams paint. No one went out of their way to help me or acknowledged my presence. I bought 2 cans of Sherwin-Williams paint with me and the gentleman who took care of me acted like he didn't know how he was going to color match the paint. No one gave suggestions or explained the differences in the paint. I thought I was doing the right thing by going to the paint experts. I was wrong. The paint didn't even match up. Honestly, I could have done the same thing at Lowe's. I reached out to corporate to share my experience and they gave me a district manager's number. I called left him a message and no return call

BEST store for ANYTHING you need to paint, stain, etc! They're so helpful & BEST PRICES IN…read moreCLEVELAND without a doubt! My favorite place to shop!

It's spring finally and time to paint the porches on my rental properties. I went straight to Ron…read moreat Name Brand Paints. The paint master supreme! I got 2 gallons of serious oil based paint in Space Shuttle Grey oh and by the way it's the same paint they use on the space shuttle. For $13 a gallon. That's right. IF you could get it anywhere else which you can't it would be $80 a gallon. Then I got 5 gallons of stain for $10 each. Forget the Memorial Day paint "sales" at Home Depot. You would be paying 3 times as much for an inferior quality paint. And the accessories?? Rollers for 75 cents. 4 inch brushes for $3.99. And lavender scented rubber gloves for $1. Free parking in the back. Tell Ron I sent you.

Valerie, the store manager, is professional, empathetic, knowledgeable, and courteous. She is a…read moregreat ambassador for the Ace Hardware brand, and I hope that someone from management recognizes her. Kudos to Valerie!

After moving, this is now the closest hardware store to my house, and I couldn't be happier. Staff…read moreis always very friendly and helpful. They have just about everything the big stores have, but in a more compacted, easier to find fashion. Every month they have their special buys which can end up quite the steal, like a broom and dustpan for $3 or a pair of sawhorses for $20. Another big positive is the aisle of various screws, nuts, and bolts. Unlike many store where you have to buy a big box of nuts, I was able to buy only two replacement nuts for my weedwacker. This is a great hardware store, and will continue to be the one I frequent the most.

Sutton's has everything you need and helpful staff. Need advice? They know what you are looking for…read moreeven when you don't. It's our primary supply store and we rarely need to go anywhere else.

Friendly helpful! They had an obscure #10-32 x 1/2" Hex Head…read moreMachine Screw! Thanks Sutton.

We get our propane tanks filled here. 1) we cant keep track of which ones are empty or full over…read morethe seasons. And they only charge you for what theu put in your tank 2) they cant fill the "full" giant eagle ones up a little more so they last longer. We use to heat an off grid cabin and its very helpful to get a few more hours out of it !

Just had a screen repaired. Turn-around time was just two days. Staff members have always been so…read morehelpful, lending good advice and always taking me me right to the part I'm looking for. They always ask how my dad is doing. Nice people.

Came here as I ordered a leaf blower, and this was the closest location for pickup. The experience…read morewas fine. Staff was friendly, showed how to use my product, and helped me to setup the warranty for my leaf blower. I didn't look around the store much more, as I was in a bit of a rush that day. If I needed something delivered to an ACE, I wouldn't be opposed to returning here.

I like having ace in the neighborhood, especially for my BBQ summer supplies. They carry rubs from…read morepit masters that you see online and if they don't have them, they'll order them. Same with the charcoal excellent brands such as B&B charcoal are right at your finger tips. If you every lose a nut or washer and you don't know the size, no problem!!! They have you covered with a whole aisle of bolts, screws, and washers!! Like I said, I love it.