This place and the people that work here are true gems! Always friendly, always helpful and they…read morehave a great selection of tools and anything you could possible need! I love to visit this place and would pick them anytime over a Lowe's or Home Depot!

What an amazing store! How lucky am I to have this in my neighborhood! We have been shopping at…read morethis store for years, but the recent updates, including the garden center, are amazing! I was sent by my husband twice today for items we needed for our project, and I was in and out so fast. They had exactly what we needed, and the prices are excellent! The customer service is fantastic too! We will continue to shop at this store and highly recommend it.

I have been shopping at this local ACE Hardware (Elder's in Smyrna, TN) store for years. The…read morecustomer service (hourly employees) has always been amazing. The current manager, however, is a jerk! Chris A. lacks social skills when it comes to customer service; and, he seems to "bully" his employees in the way he talks to them. He doesn't seem to know his own job very well, to the extent of having to ask the Assistant Mgr. about the computer, what they had in stock, where to find an item, etc... The Asst. Mgr. and the employees seem to have to "work around" him to deliver the customer service that they have been known for!

Issac was so friendly and helpful. I will be back. He was so helpful when I was getting flowers.read more

It was totally random of me to come here, to be honest. I know nothing about tools. I had Googled…read morefor something I needed, and Google had showed that Harbor Freight had them in stock so I came here. I honestly had no idea where to even start looking lol. I walked around the store for a bit. Every aisle had a sign on the top of where things could be located. It was kind of like walking in a grocery store. I really liked that because I felt it looked really organized. I went to stand in line at the front, and the man that worked there just approached me to ask if he could help. I asked for the product I needed, and he even walked me to the aisle it was in. It wasn't there in the aisle, so he told me he would go to the back and look for it. Sure enough, he brought out a big box of them, and handed me what I needed, and also took the rest to stock them up in the aisle. He was also the one that checked us out. The receipt stated his name was Larry so I just had to write this review because of the splendid customer service that he had provided us with that day! Thank you, Larry! We really appreciated you!

I was having difficulty finding what I needed and there was really no one in the aisles to help me…read more all staff were at the checkout performing cashier duties. I left and went to Home Depot.

Thrilled Northern Tool had the electric jack I was needing at a competitive price. Ordered it to…read morebe delivered to the store as the deliver time was a little longer than others, but that was the shorter delivery time. - ordered on July 6th estimated date to arrive 07/13 - 07/22, but figured it would be worth it. Looked online, they don't offer the option to check the status of your order...Just shows the same info. you see when you first ordered - estimated delivery. Not "shipped, in transit, will arrive" info. I called the store and they said you have to check with the online store. Tried to use the chat option, but due to Covid, they aren't offering that assistance. Plus their you get to call the customer service and be on hold for 19 minutes, only to hear, it is in transit. When I asked, what does that mean...a week more, 2 weeks, etc.? Not going to mess with this vendor in the future.

I brought my 29 CC Troybilt gas weed trimmer in for repair and service. It was initially explained…read morethat the choke was stuck and the air filter needed changing. I agreed to the repairs to the tune of $79.00. Weeks later, I retrieved my trimmer brought it home tried it out, only to realize the trimmer worked for 15-20 minutes before stopping. I then called NT & E and spoke to "Spencer" and he suggested I return the trimmer to be reassessed. A few days later, I get a call from associate "Spencer" and was informed that the trimmer needed a carburetor and would cost me an additional $45.00 because it appeared he misdiagnosed the problem. I refused his offer and due to initially poor quality of repair work along with poor customer service. I truly feel fleeced and taken advantage of, I'm currently out of $79.00 plus tax and still without a functioning weed trimmer. I went on Amazon and purchased a carburetor kit for $18.00 and will be attempting to repair myself. I will not be returning to this establishment for lawn equipment repair for this reason. I suggest you tread with caution.

I popped into Bed Bath & Beyond to look for some new Christmas accents. I found battery operated '…read morelil Christmas Tree accents for my coffee table. They look great in my home and are very festive! The store was well merchandised but the merch was not plentiful. I was hoping there would be more (my husband is glad there was not ). I did walk around and look at different departments and noticed they have nice accent tables, rugs, & bathroom accessories. I would definitely go back when I am in the market for updating those items. Service was good. They left you alone to browse but were there when you needed them. 'Tis The Season for shopping so be sure to check them out soon!

My husband was flipping through the channels. I usually just tune him and the television out. I…read moredon't care about sports shows and I'd rather chew off my own arm than to watch his favorite news channel. But then I heard "the new Bed Bath & Beyond is opening in Nashville". Slam on the breaks. "Go back, go back", I yell to him from the kitchen. "Hurry up". Did I hear right? Oh my gosh! I did! BB&B is opening! In Nashville. Rejoice! It had to be divine intervention. We just happened to be driving to Nashville on grand opening day. I convinced my driver (ok, my husband) to leave early enough so we could stop on our way to the airport. It took us almost 3 hours to make the trek from Huntsville to Brentwood. We'll stop on our way home he promised. On the way home, our flight was delayed two hours. I swallowed my disappointment because I knew it was going to be 4 more, long weeks until I headed back up to Nashville. Finally, today was that day! We left extra early, I wasn't about to let construction traffic mess up another chance of going to what I once thought was my long lost favorite store. We made it. I nearly skipped into the store - quite a feat since I'm in a walking boot for a broken foot! I couldn't restrain myself - I gushed to the first employee that I ran into how truly excited I was. She looked at me like I had a third eye in the middle of my forehead. She obviously was well past the excitement that I felt this glorious day. I walked around the store, gently touching, lovingly touching the knick-knacks. The pillows. The pumpkin shaped candles. The cookware. But then that was it. My lip quivered a little when I realized that's all there was. The 50 shades of towels, the 29 types of bed pillows, the rows and rows of kitchen tools, even the 21 varieties of k-cups. Not there. No agonizing over vanilla latte or exotic chai. No 10 minutes of contemplating burgundy versus maroon. Barely any choices at all. Bed Bath and Beyond was now a mashup of a small Kirkland's and a tiny Home Goods store. I did find a toilet paper holder that I wanted. There was a big sign outside that said that they still accept Bed Bath and Beyond coupons. What they mean are those relics found under the car seat. Those with grease marks from stray French fries. The ones with the torn corners and blotches of things I'd rather not know about. What they don't mean is BB&B online coupons. The online BB&B is apparently not the same store. I left my find at the register, I just couldn't bring myself to buy something at Bed Bath & Beyond without a coupon. It was just ingrained in me. My skip was replaced by a little limp as I walked back to the car. I quietly buckle my seat belt, adjust my sunglasses and restart my Waze app. With a defeated, nearly inaudible voice, I ask, "where do you want to stop for lunch, babe?"

Dickens is a great shop. They always have the supplies I need and are extremely helpful. I walked…read morein today thinking I'd need a new spindle for my Z turn. Jay helped me out and saved me money. Turned out I didn't need a new spindle. All the guys are professional and helpful.

Had an awesome experience today with Dickens Turf & Landscape Supply. My Toro Mower was in dire…read moreneed of a tune-up and I did some research online for parts, etc. and came across a tune-up kit that included everything needed including a new blade. I tried a couple of places that were supposed to have it but it seemed I was looking for a unicorn until one place recommended I try Dickens as they are a Toro distributor. While they didn't have the complete kit I was looking for, they created one for me and I walked out of there a very happy camper and now my lawnmower runs like new. Many thanks to all of the guys behind the counter and back office who made this happen for me.

Even if you call ahead to make sure that they have propane they will try to lie to you and say they…read moredon't when you get there. Then when you let them know that you saw the AmeriGas truck fill the tank they'll say that they still can't help you, because they are short staffed. Pick an excuse and stick with it Tractor Supply! One man was straightening shelves when I got there. My trip to your location was a waste of time and gas. On top of that, a man was waiting when I got there and he said it was the second day in a row he'd driven a long distance to come here to get propane. He had called both days and had now been turned away both days as well. I'd like to give a special shout out to Brandon, the person that kept fabricating excuses over the cashier's headset while being MIA.

I find the staff at this location to be very helpful and polite. They kindly answer questions, and…read moreprovide the information I need. I had a mix up ordering a gift card and the manager called me right away to take care of it. I like this store!

Huge shout-out to Ray for stepping up while the store is short-staffed due to illnesses! He really…read moretook the time to ask detailed questions about the type of wood I needed to stain and even suggested waiting 5-6 months so the stain would take better. He also explained how to test if the wood is ready, which was super helpful since we're building our house in Pigeon Forge. This is the kind of awesome customer service I appreciate! The store is always clean, and Ray knows his stuff when it comes to paint. I've been coming here for years, and the staff is always friendly and professional!