One of the last of a dying breed...a true locally owned small town hardware store. This place is…read moretop notch. Everyone there still cares about customer service and their pet supply selection is second to none. The only place I shop for all my pet/hardware needs. 6 out of 5 stars!

We adore Kelton's! If you want your neighborhood family owned & operated business to stay open, you…read morehave to support it with your business. I try to buy what I can from here before going to a big box store or online. The family is great, they know our pup Zoey since she was little. When we got our new pup, they showered her with a new puppy welcome kit! Always enjoy coming here.

Outstanding, very helpful for whatever you're looking for they have most everything for Woodcraft…read morehome projects Top value reasonably priced or you have it

The staff is excellent, the store is nice laid out and a pleasant shopping experience…read more However, the 21st century has arrived without notice by this store's management. Telephone communication, as in the 20th century, is their method of communication with customers. NO Electronic communication will work for you as a customer.

After my parents had a good outcome with their experience with EE at Cool Springs, we decided to…read moregive them a shot with a washer and dryer at our brand new home. Day one after receiving them, wash one, water was everywhere. All over the floors, lower part of the walls in the Landry room and hallway. We called, they said they would call by EOD to schedule a service appointment because there was water damage and no one called. So we followed up the next day. They said they would call to set a service appointment... no call. My wife called again. She spoke with Jim the service manager. He assured her that he would have someone come out at a certain date and time. She subsequently got a confirmation text with completely different info than what was discussed. We were then sitting at one week without a washer. Made one last call to speak to the store manager. He didn't seem the least bit concerned about our issue. Seemed like I was bothering him by calling. I told him to just come and get them and issue a FULL refund. Guess what... got a refund. Not a full one. They refused to refund the delivery fee for delivering damaged equipment. And, they didn't even hook up the dryer correctly either. We paid extra for a steam kit and such, never even installed it. EE is a joke! Heck - we were even told by one of their employees, there was a manufacturer defect in some of these models but that they would rectify it. And still got nowhere with them. What a waste of time and money (the delivery fee). We will never do business with them again. Truly, terrible customer service experience.

What went well? In one word Esric Da Silva! He was knowledgeable, approachable, and helpful in our…read moredecision making for new kitchen appliances. We did our due diligence in asking questions and he did not disappoint! The promotion EE had was spot on. Thank you Esric. We will be back because of you.

3rd time using them. chase has been on the last two projects and has been prompt and helpful with…read morevarious handyman projects. the format is great for this remodel as I am able to schedule using an hourly rate so i can use the handyman as needed in between other trades. sometimes used as prep, sometimes used to come in and finish behind another trade which is working well. I will be using them again on my next project.

I've been coming to Guthrie's for about a year now. Always been meaning to write a review. I've…read morepurchased several items. I can't say enough about the staff. Everyone is helpful, friendly and courteous. The young men who work there are always respectful. They were all obviously raised right. Just like you'd expect from a small town hardware store. Kenneth has been the standout. I've purchased a couple of Stihl power tools and Kenneth went out of his way to get them registered with the manufacturer for me. He's always friendly and helpful whenever I have an issue with them. He's beyond patient. He never makes me feel foolish even when I bring in a tool after I've done something lame brained. He's an excellent teacher. He's very good with explaining things. I can't think of anywhere else I'd rather go than Guthrie's here in Chapel Hill. The service is outstanding.

The staff are very nice and helpful, and I prefer to support a local business; however, this store…read morenever has anything in stock. This has been going on since Covid. 1/4 of the shelves are bare. I needed several items that any hardware store should carry. Until they address their inventory issues, I will not be returning. Skip the wasted trip and drive to Home Depot. Items I wanted to pick up today, that were out of stock- Flag pole mounting bracket, outdoor water resistant receptacle cover (had 1 in stock, but wasn't the correct style), 3/4" copper union (had 1 in stock but I needed 2). After that I stopped looking for the other items and left.

Fantastic local hardware store that has the basics you need for home repairs. The staff is…read moreextremely friendly and knowledgeable. It is nice to be able to ask basic questions and have them happy to help and talk to you in words you can understand. I recommend this great local business.

Mark was extremely knowledgeable about the type of sheds and sizes. He showed us around the lot and…read moreonline to ensure we found the shed we wanted. He followed up with us when we submitted shed designs on their website. We are looking forward to the delivery of our shed. Thanks

I visited this store the other day and while all the employees were kind, the assistant manager,…read moreOwen, was very standoffish and did not seem to respect his fellow employees. It gave me a bad feeling and I did not appreciate his attitude.

The store always seems to have ample inventory, employees are always able and willing to help as…read moresoon as you set food in the store. A big shout out to Jake Phillips, he assisted me with a very complicated issue yet he made it seem easy. He had a big smile on his face for me and all the other customers, very professional and kind. I appreciated his knowledge of products and the painting business. I've been a Sherwin-Williams customer for over 26 years. He would top my list of helpful employees! Again, he is cementing my lifelong loyalty to Sherwin-Williams!

Top quality, best pricing around, easy to work with, and they do what they say their going to do…read more We LOVE our kitchen countertops.