The last couch I purchased was a nightmare. It was uncomfortable to sit on, and it was falling…read moreapart. My son is a big guy, over 6ft 300+ pounds, so I needed a big, sturdy couch. I decided to shop around locally. When we entered, we were greeted by Tom. He was very friendly and professional. He didn't try to sell us anything over the top. We chose this behemoth. It has everything we wanted. It is a tad too big for my living room, but that's ok. I'm willing to sacrifice a little more space for comfort. Altogether, it cost me $2,700. That included couch, delivery & assembly, 5 year protection/replacement, and they hauled the old couch to the curb. My only gripe is I feel for the extra $200 they should offer to haul away the old furniture, especially since bulk pickup is only available certain days of the month, and if it's placed at the curb too early, you can get fined.

Walked into the OUTLET store on a Saturday in December 2024 and it was busier than I thought it…read morewould be, but then furniture year end sales are in place. I started down the rocker recliner aisle, cause I was looking for a loveseat. I was chased down the aisle by Tom, who I didn't hear, but who worked with me, helped me, explained MUCH and told me that he'd been with this place since KronHeims and somebody else too and he was over 80 and pretty much had decades of experience. I told him what I was looking for. And I was very specific in my needs. He showed me a couple options and he was right on the money. I got it down to three choices and then down to two choices and I eventually bought a loveseat AND a rocker recliner that day and put it on my credit card. within a half hour Ellen the office manager was calling me because she wanted to verify my address. It was smudged or illegible on her original. I was still in the car and I pulled mine out and my COPY was perfectly legible. But there was no phone number listed, they never asked. If there were no phone numbers listed, how did she call ? first thing Monday morning I called Ellen at the Brook Park store outlet to talk to her about our conversation on Saturday after she called me and I said there's no phone number on the Order, how is it You got my phone number? She ah and umm'd four times during our conversation because she had no idea how anybody got my private unlisted Phone number so I called her on it and she said well. The salesmen have a tool. I want to know what the name of the tool. She didn't know the name of the tool - the office manager did not know the name of the tool? I am angry. I am upset and I'm close to canceling my order at this very moment and it's Monday Delivery eventually arrived date asked for in early January but the delivery guys would NOT take my old sofa out as i had asked for cuz there's no where to put it here. Went back to store on Wednesday, spoke with Tom, spoke with STORE Manager and asked for a repair on rocker recliner. The repair was scheduled. The repair person was exceptional --came in diagnosed. The problem said he'd be back in a few weeks when the part came in --this company is exceptional. He came back in three weeks to fix both my recliner and my loveseat because they both had the same issue and left for the day. It is now more than six months later and these two pieces are already showing where they are very extremely cheaply made pieces and I'm not exactly happy that I pay $1200 for this junk. 20 years ago I bought five pieces of furniture for under $3000 . All were oversize pieces all quality leather and there was nothing wrong with them when I gave them away. So the quality of manufacturing has gone down extremely and i surely am seeing it. And now it nine months after my purchase, I have never ever heard from any of them to check how my delivery went, to check how my furniture was, to check how my repair went to check how I liked my furniture. These brothers may be funny on TV, but they're not anywhere NEAR what KRONHEIMS USED TO DO FOR THEIR CUSTOMERS AND WHAT BASISTA DID FOR THEIRS. This junk will most likely be replace in the next year AGAIN, not keeping this for the 20 years i thought i might. Not buying from this company again. They got my money and disappeared. VERY UNHAPPY DISSATISFIED CUSTOMER. and they dont even LOOK AT YELP TO SEE WHAT WE HAVE TO SAY

Has anything and everything. Has that old hardware store feeling. Please patronize this business…read morerather than the neighborhood box stores. We have to help small businesses, they are going to be hurt terribly when the tariffs take full effect. Big boxes can afford to take a hit, small businesses cannot. Support local and small businesses.

very nice place to get advice and supplies. Patrick is especially helpful to me as a single lady…read moretryin to fix things myself

Beware, this business will give you the runaround - tell you they are coming and won't show up…read more Tell you a story that they thought they said a different day. Not true. Then say it rained so they got behind on another job, but never communicated that they were not going to come to your job as scheduled. Recommend you find someone more reliable for your own good.

These guys were great. I needed a pergola and a gazebo painted and re-do the screens in the gazebo…read more I called them for a quote, after meeting I didn't even get another quote. They were very reasonable. Duke, a member of the firm, came and did an outstanding job. The screens for the gazebo (I suspect were a DYI project) were in a mess. Let me tell you I could not have wanted a better job. Pinpoint's team keep us inform and followed up immediately if we have questions. Could not be happier with their services.

John did a great job painting our 99 year old house with plaster walls. He was thorough with the…read moreprep work, patched various cracks and the paint job is as smooth as decades old plaster and lath walls will allow. He did not leave a mess, and re hung the stair railings and even helped me remount the tv over the mantle. I would highly recommend JLNagy for any household painting job or other household remodeling or repair work!

From the owner: I specialize in interior/ exterior painting, drywall, and plaster repair. I do carpentry, wood…read moretrim, and hardwood floor refinishing. I'm also available for light electrical, plumbing repair, and general handyman work. I have a fine eye for detail and am meticulous in my work.