Worked with David Brown in the Paint Department of the North Andover Store both to purchase paint…read moreand get some sample for a renovation. He was extremely helpful and had several good suggestions. Will definitely be returning.

I have always used this shop for shopping for paints for my home in the last 10 years. The price…read morewas reasonable. Recently, I went there to buy a quarter paint to paint some spots on my interior wall, and the shop charged me $37! This is a crazy price! Later, I went to Home Depot, and the quarter paint only costs $14. You can't justify a threefold price by any excuse. I will no longer buy paints from this shop; it is a total rip-off in the name of inflation.

The employees were attentive and helpful in helping us pick our colors. They were familiar with our…read morepainting company and knowledgeable. Pricing was competitive and quality of paint outstanding.

From the owner: We Are Your Premier Paint And Wallcovering Decorating Store Offering Complete Customer…read moreSatisfaction. Offering A Wide Array Of Quality Paint & Staining Products By Industry Leaders Such Benjamin Moore, Coratech, Coronado, Insl-X, Cabot's, Sikkens, Festool & Modern Masters. White Street Paint Also Offers Expert Advice For All Of Your Coatings Needs. Our Staff Pride Themselves In Delivering Not Only The Products You Want, We Ensure You Purchase What You Need, And Ensure That You Have All The Tools And Expert Advice To Make Your Renovation Or Decorating Project A Success.

Ordered an item and it was available in the locker - so this should be quick and easy, w/o having…read moreto interact with anyone which is great, right! Nope. Went to the locker, entered my code and it said the door was opening....it didn't. Tried again about 5 times and no luck...it thinks it is opening, but it isn't. I exited the screen and scanned the QR code...doesn't exist. Entered the code manually as before, no longer exists. It THINKS I have the item to my info has been cleared.... Had to wait about 10-15 min for the service desk. She went out to the locker and opened it - empty; and looked in some of the other locker numbers...no item as expected (1 gal of deck stain). Went back in, did some research and she said it was in locker 24 and not the original 33. Opened up locker 24 and it is not the item - opened up other lockers in that area...not there. Went back in and called the person who supposedly put the item into the locker; apparently issues so it is NOT even in the locker - but off to the side where customer service was actually the place I should have gone to, but was never informed of that. So much for in and out as anticipated. I could have gotten the item from the aisle and shelf and been out of there in 5 mins vs. the 30 mins spent there. The woman from customer service was fine - just an issue of not having my items ready or in the correct area for a quick, easy and fast in and out.... UGH!

I ordered several items, trash barrel, 6 bags of dirt and 20 bags of mulch and had it delivered, I…read morewas charged 35 dollars for delivery. The delivery driver left two water bottles full of URINE in the trash barrel that was delivered. NEVER buy anything from this store and Never have anything delivered

My recent experiences with the paint department have been mediocre at best. They are extremely slow…read moreand obviously under staffed. I recently called-in my paint order and still had to wait 45 minutes at the counter to get service on a Friday , just to pick up my paint. To add insult to injury, I spoke up in frustration as a number of people came in after me and were served while I was still waiting. I was basically okay to wait until this happened. My suggestion is for you folks to is use a ticketing system similar to what grocery store deli's use. it's extremely simple...or, the paint department counter person could simply ask "who is next?" Leaving your customer to self-manage when they get service is always bad business.

Neither Nashua Wallpaper & Paint, their distributor or the manufacturer of the flooring product…read morewish to take responsibility for the floors installed in our new construction home that were clearly not milled in any quality fashion. They also were not installed per manufacturer guidelines in regard to climate control. Yet, somehow what we have is 'normal' though it isn't. We specifically asked when selecting our flooring product what quality we could expect from the manufacturer and if it was worth it to spend more on a more boutique manufacturer but were assured by NWP that the manufacturer was fine and they had no quality issues. Of course, since we constantly felt like we were a burden to the associate helping us at the time maybe they just didn't feel like dealing with us and instead wanted to rush us out. Either way, run far and run fast.

5 Stars for Rocky's North Andover! I ordered an online purchase, and it was the wrong item…read more I contacted the store and was immediately helped; the call was answered on the first ring, and the situation was resolved on the spot. Great service.

Went there this morning to buy some paint and the staff was very nice & helpful. The store is very…read moreclean and much less vast than going to the big box stores.

Reached out to Robert, the owner, about a project involving wallpaper removal and fixing walls and…read morepotentially some paint. He came out to the house to review the project room and provide an estimate. After seeing the estimate that was in our budget, we decided to give the go ahead. When we first started communication, there was no rush on the project as it was for our future baby's room. So 1, 2, 3 weeks go by after giving the go ahead and no response. Finally I get a reply and it was "I will check my schedule". 4 more days go by and nothing. I reach out again and he says I'll check the schedule and let you know tomorrow..I caught him at a "busy time". Mind you the non rush project is how becoming a rush. So knowing full well the baby's delivery date, he gives me 2 weeks prior to that as his only possible available time stringing me along until it was too close to the due date. If you don't want to do the project or it's too small or it's not what you want to do, just say so and move on. Dont string me along until it's convenient for you to so a smaller job. Don't bother reaching out to Robert unless you have alot of time for your project and it's big enough to warrant him giving you his attention.

Robert and his crew have painted inside and outside at our home for more than 15 years. We have…read moreengaged them on at least ten different occasions over the years and each and every time they exceeded our expectations. Anytime I needed a room re painted, the house power washed or repainted, a ceiling touched up after a water issue, we have called Paint Works. Reliable, prompt, fair, responsive, respectful, neat+clean, honest and kind, I wouldn't even consider hiring anyone else.