On Dec 10, I was in Chattanooga on business. At about 8:45 pm I noticed my laptop charger wasn't…read moreworking. After trying different outlets, I Googled the nearest Radio Shack. I called the store and asked what time they closed. The man said 9 pm. I told him my situation and asked if he would wait for me. He said yes! I raced to the store, getting there about 6 minutes past 9 and they were there waiting for me with a charger already at the register. I do not remember his name but the receipt shows the operator as JNS. This was way above what I expected from any store! I hope Radio Shack knows what a terrific team member they have! Lucinda

We were looking to buy a 65 oled tv. We went to Best Buy first and left because the best they…read morecould promise us was a delivery and wall-installation 19 days later. We, then, went to Electronic Express and purchased the LG tv for $1900 (saving $300 from Best Buy), got it delivered and installed the next business day (with a delivery/set-up cost $200 less than BB). Delivery and installation was done by Woody and Mitchell, and they were exceptional!

We had a good sales experience at Electronics Express when buying all new kitchen appliances but…read moretheir third-party delivery service is terrible. This third-party said they were with Ship Happens. We paid a premium to have them install a Bosch dishwasher. They didn't bring the right equipment to install the dishwasher and said it was against company policy for them to run the lines. I expressed my frustration over the situation. I went outside to call Electronics Express who didn't even know the name of their third-party delivery service and was on the phone with them for about 30 minutes trying to figure out what we needed for the dishwasher. They ended up leaving the microwave in the box in the middle of the kitchen floor, unboxed the remaining appliances, left them in the garage and told my husband they felt "disrespected" and left. From the time they arrived late afternoon on a Friday, it was obvious they didn't want to do this job. It was the worst service and customer service I have ever experienced! Electronics Express, I have bought from you many times and have had a good delivery experience. You need to change delivery services if you intend to stay in business.

Really nice new setup for this electronics store. I thought they just sold TVs here. But, they sell…read moreall kinds of electronics. Such as, stoves, refrigerators, dryers, washing machines cameras, speakers and stereos to say the least. Then, they also see non electronics like beds, recliners, and tv stands. It's a nice store so check this out. Customer service I was not asked once if I needed help. Great big store but only one worker and a manager that I saw.

Do NOT shop here. Kaleb messed up our order..I gave him the product number and he still ordered the…read morewrong item! No pedestals with washer and dryer. Had to go back to store where ALL the employees were rude and obnoxious..especially Matt and some lady by the door watching personal videos. Basically following us out the door being horrible and I paid $3000 to have my time wasted and treated that way FOR THEIR SCREW UP!!!! I should've told them to come get the stuff back.

The back glass on my previous watch was damaged during a whitewater rafting excursion and I wanted…read moreto quickly replace it before my additional outdoor events to ensure I captured those activities. I initially tried two T-Mobile stores with no luck on the model. Decided to visit Best Buy only to find out tmobile isn't one of their carriers so I purchased the new watch online and selected in store pick up option. There was a little confusion amongst staff initially but overall the process wasn't too bad.

I love this store. I've been here twice in the past month and bought a TV, laptop (with/for my…read moreDad), and a new surge protector to make sure new WFH equipment was protected. The staff is patient and very helpful, even with the most mundane questions, and very knowledgeable. Their prices are excellent, especially when they have sales. This is definitely my go-to electronics and gadget store.

It is closed. Gunbarrel location is closest to Chat. Very disappointed that I drove all the way…read moreout here because yelp said it was open.

#StopAsianHate I was…read morein the Best Buy store in Hixson Tennessee today trying to return a projector. An employee Leevi helped me but told me that there's a restocking fee. I was not informed about the restocking fee when I made the purchase. Then a manager Christy came over and told me that there was nothing she could do for me. She said that I should have signed for the restocking fee twice before I made the purchase. But this was an online order for in-store pick up so I wasn't aware or have any knowledge of the restocking fee policy. After a few minutes, that manger told me that the restocking fee policy would have been on my order confirmation email. I showed her the email but there was no restocking fee stated. Then she told me again that there was nothing she can do for me and if I wanted to have all my restocking fees waived, I would have to buy the totaltech membership for $199.99. I felt that I was treated differently due to my Asian descent and I let the manager know that. She then said: "you're pulling the race card?" And: "you can get out the store now." When she called 911, she gave a description of me as an Asian man. She told the operator that I may have a weapon. I was in shorts and tshirt so you can clearly see that I don't have any weapons on me. I was a police officer in Virginia so I know you can't just throw me out of the store because you don't want to help me due to my race. The manager told the officers to ban me from this store. I didn't threaten anyone nor have any weapons on me. This is discrimination to the next level. If Best Buy is OK with this behavior then just let me know so my family and I can shop somewhere else where we don't get treated differently due to our race.

This place sucks! I took in my in-warranty Samsung phone with an intermittent problem. The first…read moretime I was told their diagnostic software was down and come back later. The second time the guy called a number and said everything sounds great, and looked at a few settings. He said my call volume was turned down, and if I the problem persisted to come back and they would use the diagnostic software. Of course, it still didn't work. The third trip the problem didn't occur during a two minute call and they told me there is nothing they could do.

I took my xbox console to this place and they guarantee that they would have it up and running…read moreasap! They did a credit report on me and found that I don't have triple A credit and made up a statement that"we opened up the console and found a infestation and could not work on it!" I took it to another place and they are ready to testify that my console had the factory seal in place and that the ubreakifix had never opened it up or checked it whatsoever, and it has no infestation of anything!!! This place is a Scam and you have to give them personal information to which they preform unauthorized access to financial information!!!