I am deeply disappointed and frustrated by the lack of empathy and professional flexibility shown…read moreby the staff at Pleasant Hills Memorial Park and Mortuary. We are currently navigating the devastating loss of my close relative, who passed away while under the 'care' of her 'husband.' Despite the fact that the biological family--not the 'husband'--has fully funded the burial and the headstone, the administration is stubbornly siding with his demand to include his name on the monument. Without a head stone it has been very difficult for mourning family to even identify where she is buried. They have refused all attempts at compromise. The cemetery personnel have remained completely intransigent, ignoring the family's wishes and the specific circumstances of this tragedy. Rather than being a place of peace and healing, their rigid adherence to "standard protocol" over common sense and financial responsibility has added unnecessary trauma to an already heartbreaking situation. If you are looking for a facility that values the input of the grieving family members who are actually responsible for the arrangements, look elsewhere.

My family laid my Great Grandmother and Great Grandfather to rest here, so when my Grandmother…read morepassed this where she wanted to be. First of all, it is a BEAUTIFUL location, so peaceful. My Grandmother's service was last year and the woman we worked with was great. Since her service I have visited monthly and always bring a bouquet of silk flowers for my visit with her. The first handful of months when I would visit, the flowers I had brought her were still present in their small terracotta pot that I arranged them in (with the green styrofoam in the bottom of the pot--as one would do to secure the flowers from flying away or falling). As the months went by, and I went to visit, the flowers from the previous visit would be removed, which bothered me a bit but I didn't think too much into it, as there were many rainy days. This past month I visited once again and her flowers were once again removed, but this time, the terracotta pot was left behind. The flowers removed and styrofoam removed, which had to take some effort because I am sure to jam it down into the bottom of the pot. Not only was the empty pot just sitting there, but there was TRASH IN IT next to my Grandmother's plot. Needless to say, that was the point of me being officially upset. I went to the office and waited for someone to come out so I could speak to them and figure out what the deal was with maintenance, thinking maybe they have a system in place where they dispose of flowers after a certain amount of time. A woman did eventually come out, not the sweet lady that helped with my Grandmother's service, but another woman who I wish I had got her name, but I didn't. Either way, I explained the situation and concerns, and asked if there was a schedule for disposing flowers so I could adjust my visits accordingly to be sure my Grandmother has flowers rather than nothing or an empty pot with trash in it. The woman informed me that they actually don't allow "decorations" and any "decorations" are disposed of whenever the landscapers come across them. I was taken back and had to clarify, that she did in fact mean that flowers were considered "decorations" and that they were not allowed, to which she said "yes, that is correct". I looked on their website and see nothing about this but conveniently see a whole section about sending flowers. I find this very off putting and in poor taste. Especially given that throughout the property there are many trees with ornaments in them in honor of peoples loved ones who have passed, and flowers all over the property. I hope that the owner or director can provide information about this on their website, as I am sure I am not the only one who enjoys visiting their loved ones and bringing flowers. I am going back next week and I am hoping that if my Grandmother's flowers were once again disposed of that they did not leave an empty pot next to her plot to become a trash can. I will not be as kind and understanding if that is the case.

I live out of town and like to see my parents Graves and half the time you can't find your loved…read moreones grave markers but since they haven't been taken care of. I went today's with a weedeater and a hoe and broom because everyone of my families grave markers were covered with dirt and grass. It's despicable the care that it's NOT being done. Disgraceful

I have six family members at this cemetery. I live out of state so I try to visit every few years…read more After 3 years the "flush with the lawn" type grave markers are grown over and barely visible. I remembered tools to help me clear off the weeds, cut dry grass, and dirt. Gotta remember a whisk broom and liquid cleaner next time. I got 4 out of 6 graves located and cleaned up. Steve, the caretaker, was very busy with current funeral needs and I left prior to having him help me with locating the last 2. I figure I will call in advance of my next visit and locate on a map. There is just one caretaker and a volunteer who help to maintain the sites, be patient with requests. I have accepted that when I am in the area, it is up to me to make sure to do maintenance. It gives me a chance to do some "remembering" of those beloved family members, including my mom.

We had a truly beautiful experience with Valley Memorial Park Cemetery, Funeral Home, and Reception…read moreCenter during one of the most difficult times in our lives. From the very beginning, their team was patient, compassionate, and never made us feel rushed or pressured. After a previous experience with another funeral home where everything felt urgent, this was completely different. The atmosphere here was serene, welcoming, and allowed us the space to breathe, ask questions, and make decisions with care. We genuinely felt supported every step of the way. Because of this experience, I now feel inspired to plan my own arrangements ahead of time so my family can focus on grieving and being together, rather than navigating logistics during such a painful time. I am deeply grateful for the care they provided. 10/10, and I would highly recommend them to anyone in need of compassionate and professional funeral services.

Valley Memorial was wonderfully helpful and kind when my dad passed 9 months ago with his handling,…read morecremation and everything that goes with it.. I would have highly recommend ed and given them 5 stars even then. But now, I'd give them 10 stars if I could. They were amazing as I navigated through last minute, challenging complications with my mom's remains leading up to her burial.... and they didn't even handle her or cremate her when she passed (an East Bay mortuary did). They truly went above and beyond even coming to pick up my moms remains at my home and finding a way to ensure it would arrive safely close to her burial site since I could not take her on a plane with her urn. They were kind, compassionate, professional, thorough, and go above and beyond at a time when it's really needed. Thank you Eugene, in particular!

Please do not send your loved one to this Cemetary until you visit there and see what a mess it is…read more . It is not a dignified place to lay your loved one to rest! I would remove my mom but her ashes are scattered in the butterfly garden which we can not access. They keep the gates locked. The grounds and the buildings are in deplorable shape. They are not a 5-Star they are not even a 1-Star. A large part of the mausoleum was built and designed in 1909 by Julia Morgan. She is world known for her work at Hearst Castle. The original buildings have historical status which is probably why the owners are letting it deteriorate... partially why we picked this location was for the history and the fact that Julia Morgan history is there. We paid for a dignified place to take our mom. We were promised well kept gardens and visitation from sunup to sundown. The way it is today .,,,This is not what we paid for. I've called and no return calls.

My family is buried there. And i hope one day to be buried next along side of them. They keep the…read moregrounds looking good. It's arose garden.

Elvira and her team were absolutely incredible during this devastating period for our family. They…read morehelped us navigate this process, and led with love, compassion and knowledge. It was so nice to work with such a wonderful team. Thank you so very much for all of your efforts in helping us through the most difficult time of our life.

Nina was very helpful and knowledgeable. She made the whole process of arranging my mom's funeral…read moreeasy. Thanks for all your help Nina

Kind and compassionate and walked me through setting up a pre-need arrangement. The pricing was…read morereasonable.

You don't typically think about funeral homes until you suddenly need one. My mom of 91 years old…read morehad entered hospice and we knew the end was coming. So I didn't have very much time to do any research, but in speaking to the hospice people and a few others, the name of Adobe Creek kept coming up. I was a bit under the gun because my daughter needed to return to college and we wanted to make sure that she was here for the service. The cremation, which my mother requested, took about a week. Everything went smoothly and I had about as good as an experience as you could imagine. Other than the cremation, getting the death certificate and selecting an urn I didn't use all of their services, but my experience was top-notch. Leekiesha was the person who helped me and she did a great job.

Great work being done here! Thank you! In a recent visit to…read morethe Santa Rosa Memorial Park I was impressed with the care and quality shown in the park!

I was here to visit the final resting place of Robert Ripley, the man who created the famous…read moreOdditorium and the man behind "Ripley's Believe It or Not." And in the process of finding it, there was a lot of searching and walking the cemetery. It is in very good condition, one of the "lawn" style cemeteries rather than "park" style. Laid out in lines with sections and lanes between them, it's an easy walk and in fact a number of folks were here that were clearly not mourners but walkers. I would suggest that if you are walking, do so respectfully and no, dogs are NOT permitted in the cemetery at any time. Ripley was born in Santa Rosa n 1890. He moved to New York in 1913 to work for the New York Globe. Writing a regular feature, it grew from weekly to daily publication and was soon syndicated to a variety of newspapers around North America. At the height of its popularity it was estimated that "Believe It or Not" was being read by daily by 80 million people. On May 27, 1949, Robert Ripley succumbed to a heart attack at the age of 59. He is buried alongside his parents here. Ripley's burial plot is in the LOT section that is sort of between the Santa Rosa Memorial Park and the Santa Rosa Rural Cemetery. The closest address is 1598 Franklin Avenue. [Review 21011 overall - 528 in California - 1996 of 2023.]