My experience with Arianna was amazing. She accommodated us…read moreso well in the pick up time with our passport. Thank you Arianna for making this tense time a peaceful one.

We were in a panic when we realized one of our passports was a problem on the same day as our…read moreflight! The line was long when we arrived but it moved and the staff were efficient, great and calm we made it through and had passport by 3:30. Thank you all so much for helping us out so well in an emergency. Tips for others: there were no avail appts online on Sunday, but on Monday at 6:30 am there were appts avail online at 10:30 same day. Keep trying. They really do turn away people w no appt tho. Dont be scared by the line - it moves. We were 50-70 people back at 10 and in by 11. Good luck!

Feti travel helped us get the china visa. Sandy was very helpful and guided us all the way. All…read morewent smoothly and today we are going to get our passport with the visa on it. Highly recommended!!

Feti knows what they are doing and they do it well. I obtained a visa in one week (paying for…read moreexpedited service) and had the pleasure to meet Christie, who was managing my visa application. She was efficient, knowledgeable, and responded to all correspondence between us quickly and also offered fixes along the way. Definitely highest rating for both Christie and Feti. I will be a return customer!

Cassandra made our experience here terrific. She was informative during the application process…read morewhen we had questions about the Chinese visa application, and she helped us with photos on site in a short us that we would receive our visa within a proper timeline. This service fees are modest and affordable. And in our case when the Chinese consulate overcharged us based on their error, Cassandra at visa services went to battle for us. She was able to give us the visa for the initial price that we paid even though the Chinese consulate made the error. This goes along way and saved us a couple of hundred dollars. We look forward to working with visa services again in the future for our visa needs.

Sara was awesome! I needed help getting visas for a trip to China and Sarah was a huge help. She…read morespotted my various typos on the forms (ooops) and was super-helpful in navigating through the paperwork. When the embassy required more documents, Sarah made the process very easy and didn't charge more for the additional work. Sarah and her team in NY were very careful handling some very hard to replace legal documents. She was always a pleasure to work with and did a great job following up and keeping me updated. It was well worth the fee and the office was a quick walk from the Copley T station.

My girlfriend and I came here to get expedited visas for a trip to China. Ben was very helpful,…read moreprofessional, and knowledgeable, and he helped us every step along the way to make sure that our visas got here on time--and they did, even on such short notice. They even accommodated the fact that my girlfriend's visa needed to go through a different office and allowed me to apply for a 2-year visa, which isn't listed in their services online. I would highly recommend using this Travisa branch for visa services. Thanks, guys!

I called the office ahead of time to come prepared for the actual visit and thank goodness I did. I…read moretalked with a rude and unhelpful agent who asked a few irrelevant questions and was told that they don't process Visas for China. Go to Feti Travel in Chinatown if you need a Visa for China.

I came here because I honestly didn't trust the Walgreens near me to have someone who knew how to…read moretake a passport photo. The woman was very knowledgeable. She looked up the specific country requirements, snapped the pic, printed them, cut, and placed in a booklet. I was done in ten minutes flat. Because of my membership tier, the two photos were completely free. Thanks to AAA for being so convenient!

Does not back up its battery warranty. Poor customer service. No central office was a customer…read moresince 1996.

Do not use this service ! I wish I has looked at the reviews. I had the same experience as the…read moreother poor reviews. I had signed up for services on May 26th. My credit card was charged $775. I was called by an "account manager" letting me know she could not secure an appointment in time for my travel. She said she will cancel the order and I will receive a refund. I called a week later and spoke to Patty. She said she will request again and it should take 7 days. Needless to say, today is July 22 and no refund received. I called weekly and was always told the same. Patty seems to be gone as her voice mails says she is out for a few days. Each time I call, I was transferred to "finance" and got voice mail. Last week, I spoke to Sierra, who told me she will send an urgent alert to "finance" and will send me a confirmation email. Guess what I never received ? I called today and was placed on hold for 45 minutes, then disconnected. I called the main number and no answer. I called from another number and the same agent, Emilio, I spoke to earlier picked up and proceeded to say he is getting a supervisor, only to be placed on hold another 30 minutes before getting a general voicemail. It is very sad this organization is taking advantage of people likely in a desperate situation.

Looks like the frustration grows. Most unprofessional service I've ever worked with in my career…read more Stay away. Paid for expedited service and didn't come through. Used the excuse that the consulate had delays. Don't believe it in a heart beat. There is no follow-up, no one answers a phone, no one returns a call or email. Extremely poor service and Barbara is not customer focused at all. I've relayed to my company never to use them again and can't say that you get any better service out of having an account manager, because Meridyth out of Denver is no better. I had a colleague use another service because of the response he got out of this agency, and let's just say, he made the trip and I'm still waiting. Don't use this service. Seek others.

I recently need a visa to go China. The visa service here was very easy and smooth from start to…read morefinish. Andrea was wonderful--she took her time to clearly explain the entire process and answered all of my questions. Everything felt stress-free and well-handled. Can't wait for this trip.

With Sunshine's assistance, my entire family successfully obtained our 10-year visas. The process…read morewas remarkably smooth and hassle-free, and their fees were quite reasonable. We are truly grateful for their expert guidance and supportive service. They are now our first point of contact for all travel planning. I give them my highest recommendation without reservation.

This is a good place to drop off your passport if you need a Visa to China. They handle all the…read moredetails, so you don't have to go to New York to get it done. I was also very happy with their help getting a ticket. I wanted to travel to China with a stopover of 5 days in Japan. I didn't know that if you fly Japan Air that you can stopover for free in Tokyo. They saved me about $800 bucks that way. (Deduct a quarter of a star for not mentioning that I could get 50% frequent flier miles on American Airlines for flying Air Japan, though.)

I have booked air ticket from Cross Culture Travel for several times since 2002. Their price is…read morealways very competitive on the market, which is why I have chosen their service again and again. I hadn't paid too much attention to their service before, but this time I was really impressed by Christine. I needed go back to China in early May this year and I booked two round-trip tickets two months ahead at about $1,130 each, which is pretty much a deal at that time. I also asked them to help me with the application of my daughter's visa. Christine knows every detail about the materials for the application. I gave her the application package in the lobby of their office building right before she went home. She wrote a receipt on the back of her business card because she didn't have receipt with her at that moment. I was informed by both email and phone that my daughter can only apply for travel certificate instead of visa due to the change of regulation. I was very nervous because we would leave in three weeks. Christine told me they could help me pick up the travel certificate once it is ready. My whole family had to go to New York city for the application. I mailed her the application ticket and $30 pickup fee. I got the certificate one week ahead our departure. I really appreciate Christine as she is very responsible and friendly.