O has been 3 years kennel cough free. 2 of it was spent being groomed at petco in my area. Pretty sure this place still sucks, avoid unless you don't mind vet bills. read more

Great staff. We board our boxer for out of town trips and use the facility for doggy daycare.

We left our two dogs there for a weekend. Dropped them off on a Friday picked him up on a Monday. My six year old dog was healthy when we dropped him off. Happy go lucky. When I arrived to pick him up he was not feeling well. We called to ask for any information concerning him. They acted like everything was fine. He wasn't eating and lethargic. Fast forward. We took him to the vet and turns out he had eaten some poison or toxin. He passed away Wednesday afternoon. It is very sad! They never called to ask how he was doing or to follow up with us. It felt like they didn't care about our precious pup. At a minimum I would expect to hear from someone. read more

I regret sending my dog here. He got an ear infection in both ears and had a stomach issue that was so bad he was drooling for days with nausea. The vet had to prescribe him so much medication, it's hard to keep track of it. I couldn't tell you why, whether they fed him the wrong food or he wasn't well attended to, but I will not be sending my dog back here and suggest nobody else takes their dog here. read more

Boarded my beloved english bulldog here for a few days while on a business trip last Christmas. I liked that they required full vaccinations and records prior to allowing my dog (or any dogs he would come into contact with while there) to board. They offer a few levels of service - raising the price - which is good as you can choose the level of care for your poochie (private room, more attention, etc). Since this was his first time boarding I was somewhat nervous and called to check up on him while I was out of town - I spoke to a very nice young lady who advised he had just gone out to "play" and was doing well. She provided me a few other details and I felt much better having spoken to someone on the phone directly who had just seen him. When I picked him up I was given a report card for him while he stayed with them and was told he "needed lots of love and care" (he's spoiled and wanted to be petted often) and "would be welcome to stay with us anytime!" It made the experience much more pleasant and I wouldn't hesitate to leave him there any other time I need to go out of town. My only complaint was the noise, all the animals not with private rooms are left in a very large main area and some of those dogs appeared to bark constantly... I know when I got my poor poochie home (who almost never barks, not even at other dogs) he slept forever, I think he may have been slightly sleep deprived due to the noise. read more

Everything! Tear it down or close it. It's clear the owner doesn't care what the building looks like as long as he's got business coming in. The outside is a junk yard and the inside is falling apart. Dangerous to have the staff's kids running around throughout the building. Especially the lobby. read more

We have been using Shipps Corner for several months now and while I'm extremely happy with the groomers and the staff, what I saw today I will have a hard time coming back. When we dropped our dogs off today, there were 4 big dogs loose out front and an older gentleman not paying that much attention to them. People were trying to drop off their dogs and the loose dogs were going over to everyone's dogs. The man came over pushed one of the loose dogs with his foot and grabbed and pulled one by the neck. I was appalled someone at the establishment would treat a dog like that I don't know if I'll be able to take mine there going forward. It was very disturbing read more

Best doggy daycare and boarding.Friendly and caring staff. Great facility that is kept neat and clean.

They did an awesome job bathing, shaving, and clipping his nails all for a very reasonable price. Best grooming we have had for Murphy. Thanks to the groomer read more

I've used Shipps Corner pet spa for years, starting with our beloved Chico who we lost in 2018. We adopted our current rescue dog Matteo in 2019. We brought Matteo in for his evaluation to attend doggy day care and they said he was fine and could attend doggy daycare. After a few visits they recommended one of their trainers work with Matteo on his over excited behavior around other dogs, we said no problem and paid extra for each visit. For whatever reason the trainer left and no longer works at the establishment. However Matteo continued to attend doggy day care periodically (only a few hours once or twice a month). So, out of the blue today (after over two years) I'm told they can no-longer accommodate Matteo and that they were surprised none of the other managers had spoken to me. I'm very disappointed in the lack of alleged communication between the so called managers and myself. If the owner has a moment, I'd be happy to discuss the matter in detail. read more

Shipp's Corner Pet Spa & Resort - Pet Boarding Near Me - Virginia Beach, Virginia

I would not trust this place to care for my pets again. We experienced issue with poor customer service and apathetic attitude from the staff with the check-in/check-out process including a miscommunication of time frame. My confirmation email stated pick up was between noon and 2pm - however I received a phone call at noon from Shipp's Corner saying we were late and needed to pick up asap to prevent them charging another day. When I said I had an email with a different time they told me I was wrong. One of my dogs was returned to us covered in feces and had a bright red/irritated eye. The manager stated that they hadn't noticed his condition and that when they are busy they can't be expected to pay close attention to the condition of each dog. They clearly do not care about the animals that stay with them and do not treat your pets as their own. I waited to post this review to give the managers/owner time to rectify the situation but all I was offered was excuses and a free bath. I immediately had to bathe both dogs after pick up so a bath is not needed at this point and I would not take my pets here again even for a free bath. Beware of the false advertising on the website which states boarded dogs will receive a rinse the day of pick up. When I asked why this service was not provided to my dogs the manager admitted that they do not have rights to their website and do not give that service despite what the website states. I'm not sure what other information on the site is not accurate. If you're looking for a place you can trust with your pets this is not it. read more

They have been great with my 1 year old english bulldog. She is still a puppy and chews and bites and they are able to handle all that and tell me she is no problem. I think they know how to handle all kinds of dogs. All the staff is very nice. They are clearly very busy and sometimes miscommunication happens but the care of my dog has never been an issue. I go to work without any concerns. My puppy has been attending daycare and has also boarded there and I would strongly recommend them. Maria and Emma the bulldog read more

Had a friend board their dog there this past weekend. She returned and wanted to pick him up and the told her that he was not ready. Turns out he ran out of an open gate and they tried to put her off until they found him. Also after putting out messages on facebook turns out they have lost several dogs to that open gate. Fortunately my friends dog found his way to his past residency 3-4 miles away. You make your choice. Take a chance or peace of mind. read more

Brought our furbaby here for grooming. They did an excellent job. They transformed my baby from 'uggghh my hair is all over me' to 'look at me now, i look fabulous' look price is reasonable!!! My baby smells soooo awesomely good too!! read more

Shipp's Corner Pet Spa & Resort - Pet Boarding Near Me - Virginia Beach, Virginia

As previously mentioned, yet taken down by yelp, my dog received 5 punctures to his back while attending the first day daycare "evaluation." I was not alerted by management and was told how well he got along with the other 4 dogs that they always use for the evaluations. It was a surprise to later find them and the staff knew nothing. read more

I was told that my very small dog would be in a luxury suite and when I arrived I asked to see the room. I was taken to a kennel where I couldn't hear myself talk there was so much barking. My dog was shaking in fear and the employee tried to set up her stuff and did not seem to care that it was unsafe to place a small dog in there. Any dog doesn't deserve disgusting rows of kennels with constant barking. I immediately left. The name "resort" and the fact that they implied it was a "suite" on the phone is intentional false advertising. If I hadn't asked to see the room they would have successfully lied to me about what the situation was. After I left they offered a "suite" again on a voicemail which is further sketchy and untrustworthy behavior. They clearly do not care about the animals and they are trying to sell a false product. It should be called a dog kennel NOT pet resort. This place is terrible I took my dog home and cancelled my weekend plans. read more

We boarded our pooches over the holidays for 10 days. Being big fans of HRM (who were booked up at the time we called), we tried Shipps Corner on recommendation from a neighbor. THANK. GOODNESS. WE. DID. They were a bit cheaper AND with a 3-day stay minimum, they get a complimentary bath!!! Seeing how we try to save $$ and bathe our dirty dogs after their stay @ HRM, this is a WELCOME perk! The staff was great...very nice and accommodating. They even offered to help me load the dogs into the car. The facilities were amazing (and CLEAN). The dogs even came home with doggie report cards. We thought that was a cute add-on. After this recent experience, we may have to switch our allegiance from HRM to Shipps Corner. The only negative was that their current website is on an old host network, so the prices aren't current. Be prepared for higher prices than what's online. read more

Shipp's Corner has done an absolutely amazing job with our mouthy senior girl! They have been able to groom her when other groomers said they couldn't. And she always looks amazing! read more

I am so happy to have found such a caring, comfortable and well managed place to board our puppy. She has stayed over twice now and comes home relaxed, happy and clean as could be! Everyone I have interacted with on staff has been great! They are professional, pleasant and seem to really like the dogs. (And my dog LOVES them!) We have brought our pup here for daycare as well, with the same result. I highly recommend a daycare stay with a first rate grooming appointment in the afternoon. "Raven" the groomer does a fabulous job! read more

I have used Shipp's Cornner for boarding my cats and dog. The kennel and cattery are clean and spacious. Kennel sizes are varied, 2 dogs can be accommodated in the same kennel if requested. Several different levels of service are offered for the dogs including walks and day care. Dogs are given an exit bath after a 3 day stay, nice touch! The facility is state of the art, well maintained and ventilated. Pets are healthy & happy when you return from your trip. There is a Vet on premiss, the staff is helpful & efficient. read more

For years I have used this facility for a variety of their services and I have to make the decision to no longer. The staff is completely incapable of customer service and knowledge. I find them rude and not being honest with the quality of care. I'm not sure if it's a day care or animal facility at times. I find this to be an unsafe place for my dog. On two separate occasions I have heard staff talking about other staff and clients while waiting to be helped. Those behind the desk are often sitting and not attentive to customers in the lobby. Their website directs you to a viagra page and you can never get through on the phones. On the occasions I have gotten through, I get a "bye bye" at the end of my call. When you walk through the door it smells like urine and my dog has come home several times smelling of a fishy smell. Most recently I have made it known that my dog has urinated for minutes after being picked up and is not calm after a full day of day care. The lobby has holes in the ceiling and when it rains water is leaking into buckets. I am afraid to know what it's like where my dog stays. I wish the old owners were still there, they actually cared and were professional. read more

I have been with Dr. Johnson for at least 13 years with two of the most amazing pets. I recently had to put my 17 year old baby to sleep suddenly. She was doing great and had one awful seizure she couldn't recover from this time....only her third. This team was absolute awesome. We showed up early and unexpectedly and the immediately took control with the most care and sensitivity I could have hoped for. Thank you so very much. Dr. Johnson, you and you team have always been amazing. I so appreciate your sensitivity. Thank you! read more

I was in the middle of a complex move and desperate to find a safe place for my cat while I completed the move process. The people here took excellent care of my senior girl and allowed me to extend her stay until I got into my new apartment. I highly recommend this facility! read more

I border my two dogs here a few months ago. It was a last minute trip and we were able to make reservations online same week! Check in was quick and the staff was friendly. One of my dogs had an upset stomach for a few days after we picked him up. This could have been from another dog, stress, things happen. The rates are competitive with other kennels in the area, and I love that they give a free bath with a kennel stay. I think you have to stay for like 2 or 3 nights to get that offer. I like that you can choose the size room your dogs stay in and they are very willing to let you tour the facility prior to boarding to ensure you selected a room that is adequately sized. read more

Boarded our dog here for three days over the summer. Our vet recommended it despite the fact that they do their own boarding because Ships Corner offers an overnight vet, etc. and our dog was still young (only 8 mos old). We were gone for three days and wanted her to have a good time, she loves play group at the park etc. and Ships Corner claims to offer a playful, healthy, and helpful environment. However, first, the service was awful. Both picking her up and dropping her off, it takes forever for anyone at the desk to help you, when they do, they are uninformed (and generally high school students), and the noise in the entry way is insane, the sound of dogs beating themselves against the kennels in the back and barking scared our puppy as we entered to the point she didn't want to go in. After finally getting her settled, when I called to check up on her a few days later, they couldn't figure out which one she was. And finally, when we went to pick her up (at a time specified three weeks in advance), it took me 15 minutes to get someone to help me, only to be told she was still getting her exit bath, and then when they finally brought her to me to take home, she was still soaking wet and shivering- they hadn't even toweled her off. When I asked how she had done while she was there, no one had taken time to fill out her report, and the girl at the front desk told me extremely unenthusiastically that she could find out if I would "wait, a bit" while she asked around. I gave up and left. Short version: If you find a good petsmart, or just about any place else, you'd be better off. At least she wasn't lost, injured, or sick. Still not a place I'm sending my friends. read more

I drove an hour out here from Suffolk to rent the dock, only to be sent away when I arrived because my dogs weren't up to date on Bordatella. This is after I had been assured on the phone that it would be ok when we called to book our time. Seems to be a massive miscommunication with the staff on policy, as well as a general ignorance of how ineffective the vaccine is (my vet doesn't even recommend it due to high failure rate). Will be taking my business elsewhere even though it means driving a lot further. read more

Bait-and-switch: I was quoted one price by staff when making the week-long reservation but when I arrived, the boarding cost was significantly increased due to the upcoming holiday. Staff stated she would ask the owner if the price I was quoted would be honored and she later claimed she was told "No." That's unfair and lousy customer service! :( read more

Just came back after a week long visit and my babies are in fabulous condition. It's hard to find a place that can handle large breed dogs and this place is above others. My two dobermans Dante being 120 lbs and lizzy being 65 lbs they need their space and good handlers. They were able to share a a quiet room together that had enough space for two beds then she get up walk around sleep in separate areas and have food and water. They had plenty of energy super excited and hugs and kisses for everyone. After giving Dante and Lizzy a good look over they were free of cuts and clean from a good bath. This facility not only kept up with my bizarre breakfast and dinner routines for my Dogs by splitting cans of food giving fish oil pills and providing them with their medication. Everyone is super friendly including the owner which I met today as I was loading up my furbabies. I look forward to using this facility again and would recommend others to use it as well. read more

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I take my dog here once a week. Never a problem! He loves it and can't wait to get to the back to play, and I know he's going to be safe and well taken care of. When I boarded him there were no issues and he came home happy and tired. I really love this place and all of the staff! Best daycare and boarding in the area! read more

We were going to Virginia Beach to visit relatives and found this facility on line. Friends of ours told us that their neighbor's dog loved stayed there- so we had high expectations. We were shown the suites and they were not nearly as nice as the other facilities we have used before, in different parts of the state. Our dog was going to be there 2 part- days & 1 night. We signed her up for 2 swimming sessions the first day and another before her bath on the next day. We also asked for play-times and was assured she would also get those. Her room (cage) had a camera & our son watched it constantly. He never saw her not be in the room. When we went to pick her up we asked if she got all of the swim & play times. At first they said yes. When we said that we never saw her out of her cage, they said they had been really busy & admitted it was likely she didn't get any swim time, after all. They ended-up taking the swim times off the bill, but only after us asking, in light of her not receiving them. It made us wonder if she had been taken out at all, the whole time she was there. Wouldn't use again, especially during the summer & vacation times, when they would be busy. read more

My family and I have taken our cat here multiple times whilst on vacation. Customer service was ok, but we had some complications with our cat eating. On two different occasions we've received phone calls from Shipp's Corner staff saying that our cat wouldn't eat her food. Since we were on vacation, we were not able to pick these phone calls up directly but the issue continued. We wonder what they could've done to be more helpful in insuring our cats well being. Also, we noticed the cat living space is very small. It is just roughly an 8x8 room with a couple different cubbies for the cats. They only had one scratching post and maybe one other universal toy. Cats were locked in a small box for the majority of the day with not much room to play. It seems this establishment caters more to dogs. We have taken our business over to a new place because of this. Highly recommend Kitty Island for any cat owners looking to get actual good service. read more

I have boarded my Husky here several times.This place is wonderful! They know him by name when we walk in and are very knowledgeable! Seeing as how he doesn't like many people, when he gets excited to see the girls every time we go to drop him off, that's a great feeling!! And the fact they give him a complimentary bath after staying for 3 days!! This place is definitely the place to take your 4 legged babies when you cannot take them with you! read more

This was my first time using Shipps Corner Pet Resort & Spa. I boarded my 3 dogs while on vacation and also had them groomed. I can honestly say I was a little nervous based upon past reviews, however, I was pleasantly surprised with the entire experience. Amanda and Emma were so very nice, professional and efficient. I got busy and forgot to complete my paperwork for each of my pets prior to my check-in date. They called me ahead of time and gave me a reminder and confirmed my appointment (which was a total blessing). Two of my dogs take medication and they had no problem administering it. My female dog likes to correct her brother quite a bit and I forgot to tell them. They called me while on vacation and reported her actions to me and wanted to know if I wanted them separated. I told them no and apologized for not letting them know ahead of time. I was thoroughly impressed. When I picked up my dogs they were happy and looked wonderful from their grooming experience. This is my 4th boarding facility in the area and it will be my last. I have found a place for my 3 dogs. read more

The entire staff is AMAZING!!!! We take our puppy Monday to Friday and have the piece of mind that he is well taken care of and loved. Since we also take our daughter to School they help out and go above and beyond at the time of drop off and pick up. It means the world to us we can't thank you enough. The facility is super clean and spacious :) they are very clear that everything you bring is disposable and nothing gets returned e.g. toys, blankets, treats, etc. To be honest that is such a minor insignificant request because of how fantastic they are. THANK YOU!!!!!! read more

I had the worst experience ever here! First off the only reason I brought my dog here was to get him looked at by the vet however I was going out of town so I called around all day finding a place who could see him for his injured leg and also keep him there while he healed up. I told them to do anything they needed to get my pup fixed and to call if ANYTHING came up. No one called me to tell me that my dog sat there for 7 days in pain, no one called to say that they couldn't get the info they needed from the other vet (I could have) so long story short my dog sat in a little cage for 7 days in pain for no reason. I have roommates at my house I could have easily left him in our home and my roommates could have watched him. This was inhumane and the communication was non exsistent. They blamed it on the vet and the vet blamed it on them. Not only did I have to pay close to 300 bucks for no reason but my dog never got to see the vet when I explained if you can't get the paper work then do all vaccines over again I just really wanted my dog to get looked at. They didn't. My dog was way worse after picking him up. I had to carry him to the car because their floors are slippery and they were walking him on it and he kept falling over and over again. DO NOT EVER BRING LOVED ONES HERE THEY DO NOT CARE ABOUT THE PETS WELLBEING!!!!!!!!! I tried a number of times to resolve the issue so this never happened again to anyone else and the owner wouldn't talk to me. I tried a number of times and he wouldn't talk. This wasn't about the money this was about the fact that they let my pet sit there in severe pain and didn't even think to call me. read more

We would always come here to have our dog stay but now that will change. We left a $40 deer antler (bone) with our dog and I asked one of their staff members if we would be assured that we would get this back and she said yes. I picked him up today and now they can't find it! So Then I asked to be refunded since they somehow lost it and they refused to! I spoke with their manager Kaitlyn who was very rude and unprofessional! She ended up walking away and refused to even talk to me to try and resolve this problem! They do not hold themselves accountable at all! My advice is do not leave your pet here because you simply cannot trust their staff with unprofessional managers like Kaitlyn! read more

I have taken my dog here a few times. We do not board him often but I love knowing that I have such a wonderful place where he can go and I can feel safe leaving him when necessary. I visited the boarding facility about a week before the first time I needed reservations and was so impressed. The back area where the dogs are all housed was so silent you would have thought it was empty! And it smelled completely clean! I have worked in an animal hospital attached to a kennel and believe me this was completely opposite of what Ships Corner is! I would never have left my dog in that environment and it makes me appreciate Ships Corner even more! I feel he is kept in a clean kennel and is well cared for in my absence. I highly recommend anyone leave their babies with them. They are a little pricey compared to other boarding facilities in the area but I feel like you get what you pay for with them. read more

I have never boarded my dog so I was very nervous when booking his stay at Shipps Corner Pet Resort and Spa. I called and spoke to an associate and let them know my dog was a rescue, was very social and that I would like him boarded with his brother (my sisters dog) so he would not be alone and frightened. The associate suggested a suite so that they could be together and that he could play with the dogs everyday for up to 2 hours. I figured, ok, he is with his brother and he will play and wear himself out, so he will not mind it too much. Note, my dog was rescued from Animal Control over 4 years ago....he had a very bad first year of life and I explained this to the staff so that they may be gentle with him. As the compulsive mother that I am, I called everyday to check up on him. I was informed that he was NOT allowed any social time with the other animals. I asked why and the Manager explained, "your dog is shy and I have Golden Retriever and Labradors out there and I will not put them or my staff in danger". I did not realize that "SHY" made my pet a danger....not to mention every dog in there is probably a little shy and timid as they are in a foreign setting. I explained that he was super sweet and I booked him to have play time because he is a gentle giant. The Manager said, I am using my discretion and your dog will not have any social time for the remainder of his stay, 5 days later, my sister and I go and pick the dogs up. At time of check out, I am being charged for (2) dogs and (2) suites. I said, "my dogs were boarded together so I had (1) suite with (2) dogs. The same MANAGER comes over and says "we decided not to board the two dogs together. We felt in was in the best interest if we separated them". Why are you separating brothers that were booked to be boarded together? I of course was livid. The Manager was on the total defense and was never once rational in her responses. I booked my dog for playtime as he is friendly, he didn't get it. I booked my dogs to stay together in a suite, they were separated. You are charging me for something I did not book because you used your discretion and want me to pay the difference. And my dogs did not get bathed as they were supposed to. To top it off, as I explained to the Manager my unhappiness with the experience, another customer in the waiting area began yelling at me.....involving himself into the conversation. Instead of the Manager saying, "sir, I will be with you in a moment, she allowed him to continue yelling at me...which was none of his business. Very unprofessional. In short, they do NOT read your paperwork, they make their own rules for your pets, regardless of what you booked, they discriminate against certain breeds which is clearly what they did with my 2 dogs and they are absolutely unprofessional. It was the worst experience I have ever had. And all of that cost me over $400.00. BEWARE!!!! read more

Horrible management. Their managers aren't capable of resolving any issues! They are very unprofessional! You are better off going somewhere else trust me. read more