Had to use the bathroom. They had an out of order sign there. When an employee hears me complain,…read moreshe told me I could use it. There was nothing wrong with the bathroom. She also stated that she didn't get paid enough to clean up poop. Clearance shoes are pretty good but run very narrow. They are always running a buy 1 get 1 50% off.

Great store to buy shoes with their buy one and get one half off. Plenty of shoes to choose from at…read morea reasonable price. Seems like hardly anyone is shopping at famous footwear so easy in and out. If my review and pictures helped you then please give me a thumbs up

Oh, what a visit this was. This was honestly the only reason we made the trip to Hagerstown. My dad…read morehas a love for his Skechers and wanted another pair. We walked in and looked around for a bit. Not seeing what he wanted where we were looking we asked where in the store would be the style he was looking for. We were told it was towards the back of the store. We started to head that way. Ten seconds later and they are yelling at us. Why? Because where we were, we were kind of blocked in. A gentleman in a wheelchair was trying on shoes blocking the one aisle. They employees were blocking the other part of the aisle, leaving for the only way to get to the back of the store behind the register. That was exactly why they were yelling at us. Because we walked the only way we could. We were told that we weren't allowed to walk behind the register. Well, one of two things here. Have an employee at the register so that we would know it was the register. Or be understanding that this is the ONLY direction we could walk. When my dad did find what he wanted and went to pay he asked if there was a senior citizen discount. Instead of saying yes and giving it to him they had a very harsh tone asking his age. We all know how a man near 70 year-old doesn't care if he hurts your feelings with what he says. That was my dad at that point. He ended up getting the discount, but only after the employees felt like their attempt at embarrassing my dad failed.

We visited the Skechers store at Hagerstown in the early evening today (Saturday). The salesman at…read morethe checkout desk was kind and provided excellent customer service. Thank you!

Its like DSW cousin store. I needed some nice dressy heels for an event. I love the selections…read more The store was neat and organized. They carry a lot of name brands but at a lower price. Checking out was a breeze. Staff were friendly. They had a lot of cute boots with heels but I really dont need more boots lol

My husband who is 96 yrs old and blind wears a men-size 7 shoes--which is very hard to find in our…read moreFrederick shoe stores--until we found Off Broadway! I have never seen so much variety/selection in one place, fair pricing, and excellent service. THANK YOU OBS!!

I can't love this store more. It's impossible. First of all, the staff are super knowledgable, fun,…read morekind and PATIENT. It takes some time to fit weird feet into Birkenstocks, my friends--I have weird feet and they have never felt more seen and celebrated than they did at Journeys. This is saying something because I have been to a number of specialty shoe shops be they orthopedic or fashion-forward, where staff are not just undereducated about product but focused on hustling product commission. Did you know that in a Birkenstock, a 38 narrow footbed can fit like a 37 regular footbed? It's true. Think about that. (Women understand this math mystery because we wear brassieres and similar magic is at play re sizing and girlfriends, if you did not know this, please Google and welcome to the promised land.) Did you know that a Birkenstock "soft" footbed fit-feels differently than their standard footbed fit-feels? Makes sense right? Something squishy fits differently than something structured, EVEN IN THE SAME SIZE. What I'm getting at here is that the staff at Journeys are basically benevolent scientists when it comes to sharing myriad details of fit and utility. I worked with Lauryn, who is kind and knowledgeable. When I apologized for being a mental nightmare to fit she replied, "You're fine. I love helping people." Folks, omg!!! Maybe just go to journeys to experience next-level understanding and can-do vibes. Both Lauryn and her colleague Brooklyn helped me come home to myself, in color and style, as young, fashionable women of a certain age are super good at doing. They were well aware that my lifestyle includes subways and sidewalks and walking everywhere AND they understood the importance of being cute whilst living life. I tried on eight pairs of shoes in different colors, materials and sizes. During my final moment of hesitation over the shoe I wanted, I shared that everyone in NYC has been wearing the white Arizona for at least three years. They intoned: YOU DO YOU. So I did. I walked out of Journeys with the white Birki-Flor Arizona and I am thrilled. ps: Journeys has a brilliant returns policy which is frankly phenomenal: if your shoes aren't working for your feet and they show reasonable wear, one has 365 days to return the product.

Under Armour Factory House is usually one of the first places I stop when I come to the Hagerstown…read morePremium Outlets. The discounts are genuinely good, not just small markdowns, and it's easy to find solid deals on training and everyday sportswear. The staff strikes a great balance. They're helpful and attentive when you need assistance, but never pushy or overwhelming, which makes shopping here feel relaxed. I still wear the pieces I've bought from here regularly, and the quality has held up really well over time. Overall, it's a reliable stop for good quality gear at fair outlet prices.

It is 6:55pm I am just walking out of the store (outlet house) extremely disappointed with the…read moreservice I just received and because of it I decided not to purchase anything. I was looking for a 3XL tee-shirt and I asked one of the associates to in the back to if there additional 3XL tee-shirts, he went to the back to check. Let me mention I did have one tee-shirt in my hand already to purchase along with any others they would have found in the back. This is where the issue begins Alex (new store manager) say hi and asked what I was looking for "I told him 3XL tee-shirt" . His quick response was "we do not carry 3XL in the store, sorry". I was taken back by that response especially since I was holding a 3XL tee-shirt in my to purchase. His quick response again was "that must have been a return ". At this point I am feeling like he has no desire to assist me, unfortunate but a true feeling at that moment. I took a few minutes to walk around and decided I need to tell Alex (new store manager) I did not appreciate the quick responses and the lack of effort to assist me with maybe ordering one right from the store. So, I took a shot and asked "if the only 3XL you may have in the store are returns maybe we can look up to see if there are any additional ones that have been returned. Again his quick response "I do not know how to look that up because I am a new manager". So, this is what I say to Under Armor management whether corporate or regional or the store general manager "TEACH ALEX HOW TO BE AN EFFECTIVE MANAGER AND HOW TO LOOK STUFF UP". That is a suggestion because that will cost sales in the long run. Disappointed buyer

I had an absolutely fantastic experience at Red Wing Shoes thanks to Heather's exceptional service…read more From the moment I walked in, she was attentive, knowledgeable, and genuinely invested in helping me find the perfect pair of boots.

Friendly staff and very helpful. Store had a large inventory. I'd highly recommend this store!read more

Took mom shopping while we were visiting Frederick, which is about 40 mins away from this location…read more They were having a sale of buy one pair shoes, get one pair for 50% off and this included clearance items. The lady that helped us was very patient. My mom has one foot that is slightly bigger than the other and normally its no issue, but on occasion she can have some issues with one shoe being too big and the other just right. The lady that assisted us was really kind and continue to offer my mom a variety of styles until we found the ones that fit her the way she likes them to fit. We ended up with two pair shoes for less than $40 from a brand that is know for its quality and comfort.

Great store with a good variety of women's shoes--athletic, casual and even special occasion shoes:…read moreI always like to shop in the clearance section. The only thing that would make this stir better would be if it were larger--like maybe a two level store like the one in Rockville.

Very nice store in a great location. Easy to get in to from inside the mall or outside. The store…read moreis very open and the shoes are easy to see. They are set up by style which makes shopping easy. The staff here has always been friendly and helpful. The prices are not bad and they often have sales. If you are looking for shoes for any occasion, I highly recommend stopping here.