Wonderful customer service! Looking for SAS shoes for my mother and we found them here. These shoes…read moreare well made and my mother is very happy with her purchase. We'll be back to shop again.

I'd been surfing the net and stumbled across some discontinued Irish Setter work boots on the ELM…read morewebsite. There were only two left, deeply discounted, and one of them was in my size! I placed the order. The initial phases of the purchase were outstanding. The credit card transaction went smoothly, and shipping was fast. At that point, I could have easily justified a five star rating for the retailer. However, when I received the shipment, I noticed that the synthetic "leather-like" material around the padded collar on one of the boots was disintegrating and peeling. The label on the boot indicates that it was manufactured nearly 4 years ago (Oct 2017). According to most footwear manufacturers, shoes and boots made with synthetic materials such as polyurethane generally have a shelf life of around three to five years. After that period, the materials can disintegrate due to a process known as hydrolysis. The actual time period depends on storage conditions. I wrote an e-mail to ELM shoes and attached a photo of the disintegrating boot. I indicated in my e-mail that I might visit a local cobbler to see if the boot could be fixed with a minor repair. To me, this would be preferable to having a really nice pair of boots end up in a landfill. After sending the e-mail, I visited a local Red Wing Company shoe store to ask for their opinion. The Red Wing store confirmed that the deterioration was likely due to their age. Red Wing suggested that I could wear the boots for up to 6 months, and then have them repaired under warranty if the condition worsened during that time frame. This would involve submitting a warranty claim through ELM shoes. At the same time, I received an e-mail from ELM offering me a refund for the boots. I replied to ELM that, based on my discussion with Red Wing, I was thinking about keeping the boots. I asked ELM if they would process a warranty claim for the boots if it became necessary. Up to that point, I'd been impressed with ELM's handling of the issue, and had "chalked up" the disintegrating boot to an honest mistake. However, that second e-mail to ELM was greeted with the "cold shoulder" treatment. I never received a reply. Perhaps my visit to the manufacturer's store offended their sensibilities in some way. After being ignored by ELM, I again contacted Red Wing. They agreed, in the absence of any assistance from the original retailer, to process a warranty claim directly if it becomes necessary.

Expert advice from a retired podiatrist who is owner of the store. I hobbled in there with my…read morenewly fractured foot in an air cast, and after explaining my situation, he knew exactly what I needed. He brought out a Brooks running shoe that felt incredible on my good foot and gave clear explanations about why this particular shoe was what I needed. My husband was so impressed, he bought a pair of new shoes too. This guy now has two new faithful and grateful customers. We cannot recommend James Shoes enough!

The friendly people who work there really know everything about the shoes they sell and can guide…read moreyou to exactly what you need depending on your foot issues. So you can try on different types to find the exact right fit, which you can't do with shoes ordered online. And their prices BEAT AMAZON and all the other online retailers I found. And I had them immediately--didn't have to wait for deliveries/exchanges, etc. It was a win win!

I went with their recommendations and it worked for me Good products and reasonable local owned…read more I'll buy as long as they're in business. Knowledgeable.

Came to this store at the recommendation of a podiatrist on a whim, stopped in to see what they had…read morefor newly diagnosed plantars fasciitis. There was myself and another patron in the store. Store worker man walks right by me, no greeting, no I'll be right with you. I waited for other customer to leave and the worker comes over to me. I had sandals on, no gym socks. I explained the plantars situation. He asked if I had gym socks that I would need to try on shoes, at which time I looked at the box of nylon slip ons on the floor. I asked him, if they didnt have a gym sock throw away like Nike. Worker Says to me, they are Nike; to which I retorted, well you're charging just as much as Nike. End of interaction. No thank you. Rude sales person. Snarky and inattentive. Sad, because I'd prefer to support local businesses rather than mail order. I cant help to wonder why a box of nylon socks were sitting in the store, but I was told I needed a full gym sock. Keep in mind, the worker never asked me if I was looking for a shoe or a sneaker. You have to wonder what this was about. Hmmmm.

What a nice little shop! If boots are your thing, you definitely should give Lisa Whidden's place a…read morelook. She specializes in Western style boots -- mostly Lucchese brand. Very high end, but well worth the investment. She also offers an assortment of stylish clothing, hand-made custom jewelry, and accessories. I purchased a great pair of Lucchese boots -- with side zippers, mind you. No more fighting with the boot straps just to get them on, or tugging on the heel and toe to get them off. Simply unzip and slide your foot into these extremely comfortable boots. And that works well for me, considering my seriously damaged left foot and ankle. MSRP was $695, but Lisa made me a great deal. I saved a hundred bucks on these fine boots. Take care you don't miss her shop. It's small and it's tucked away amid a bevy of other boutique shops on East Patrick street. And finding parking can be a challenge. But if you've got an adventuresome nature and a willing spirit, I think you're going to like this great little shop.

If you buy a pair of shoes/boots make sure they fit PERFECTLY, because once you leave the store,…read morethey won't exchange or refund your money unless the problem you're having with the shoe is a mfg. issue. I spent $145 on Oboz shoes. The shoes felt fine in the store but after wearing them for a week I was having too much rubbing/friction below my ankle bone. I brought them back to the store hoping to exchange them for another model but all they did was stretch the shoe, which made no difference , and sent me on my way. I contacted Oboz but since I purchased the shoes at a retail store they or unable to help. They suggested going back to Trail House.

I bought a pair of Keen hiking shoes from the Trail House and within a year both shoes tore at the…read moreinsoles. The Trail House refused to replace or provide a partial refund for the shoes. I do not believe that a $200 pair of shoes used lightly to moderately should begin falling apart within one year, but apparently The Trail House believes this is perfectly fine.

Great variety of dance attire and knowledgeable staff. In a busy area but easily accessible with…read moreoff street parking.

Large selection of dance shoes and wear. Staff is highly knowledgeable regarding fit and what the…read morelocal studios prefer. Highly recommend coming to this store!

Came to this store today and out of the two workers, they did not want to assist and help us look…read morefor 4 pairs of shoes. Very disappointing to have a large store in our area and not want to help. They were not busy and it was 4pm. Why apply for this kind of work and not do the job! We enjoy getting our shoes from sketchers, but was forced to go to the other shoe store Off Broadway, and found a few pairs.

I had to return 2 pairs of shoes and Lynn was just outstanding that helped me. She was so nice and…read morepleasant. I was a little worried what kind of service I would receive with my return. Lynn made my husband and I feel so comfortable and we couldn't have had a better person to assist us! Kudos to you Lynn and thanks for your expertise!!

Ruth made me look so snatched and curvy in my bridesmaids dress! She was so kind and attentive as…read morewell as completed the project in a timely and inexpensive manner.

Ruth's has been my go to now for a few years for any alterations I need. They are always quick and…read moreprofessional.