Superb customer service. You just don't find this level of service too much anymore. We lost…read moresomething. I called & they didn't have it. 3 days later...they called.... they found it! We purchased 6 pairs of shoes and spent a ton of time in the store. Employees were friendly & helpful. Then went above and beyond for us!

Male, female and children shoes, boots glalore. All brands available with good pricing. Got one…read morepair tall riding boots $19.00 and one pair ankle dress boots for $39.00.

Buyer beware. This store does not honor their 30 day return policy. I bought a pair of boots…read morefor $150. Wore around my house for about 1/2 hr. Gave me a blister on my heel. Tried to return. To be told no because I wore them

I was looking online and in stores everywhere for a gift. I found it online at superstores.com I…read moreordered a men's wrangler sherpa lined denim jacket. The jacket is nice enough, although I estimated the wrong size. I have the receipts and shipping info to return it and get a full refund (within 30 days) or exchange. I wish I would've known they do not pay for return shipping. These days, that's a must!!! That's why I will not order here again. The people I communicated with via email were okay, just a little condescending about shipping. Shipping costs $13.91 to return an item!!! I'm so used to Amazon, I'll never shop somewhere without free shipping again! **Edit** Need to add that after returning my item, they only gave me a PARTIAL refund!!!! Nowhere on their website or in the emails exchanged does it say they will only give partial refund. I returned the item in perfect condition, with tags attached and within the 30 days required for a full refund. Shame on this store. NEVER will I shop here again!!!!

I remember this place when I was little and it was bustling with people. Certainly not as much as…read moreLeesburg, but it was pretty full in occupancy. Well its October 2025, and it was like a Ghost town and the food court was by far the saddest one. I think only two places were opened on a Saturday. Lots of stores are closed and the parking lot was completely free. Not much selection now in terms of things. They still have some clothing stores left, but not sparse in terms of styles. The food court is actually clean because of the low foot traffic and someone is constantly cleaning the place. They do have Tesla superchargers here so its a good place to charge and walk around. The chargers are in the corner of the lot and typically just walking to the bathroom and back and most of the charge should be done so not really much time left to wander. It was sad to see and kind of made me feel like life has moved on from my childhood.

Looks like stores are moving on though there are still some big retailers like Ralph Lauren, Under…read moreArmour, North Face open. No food other than coffee available in food court. Not worth a visit anymore

Very helpful staff. They held a pair we reserved on phone and special ordered another item. These…read moreshoes are expensive, but my wife stands for 12 hour shifts as a pharmacist and these are the most comfortable shoes around.

Tell us about your BootBarn.com experience…read more Very very dissapointed in your new Hagerstown Maryland location. The staff are awful. If your store manager is named Holly Young Wade (found with a quick Facebook search), she was equally as rude and should be ashamed in how she and her staff treated us this evening, February 22,2023 especially since her store is so new. We are a military family from Texas, we've visited a lot of Boot Barns, Cavenders, etc and this was by far the rudest staff. It's a shame because it's such a nice store and could do really well, but customer service goes a long with us. We were going to purchase boots for my one year old and were never offered help. I entered the store with my three year old daughter, two staff members and your manager stood by the desk and looked at us and did not say a word to greet us. All stared and then looked away. We were the only customers at the front so there was nothing else they would be occupied with. A few minutes later my husband entered with our one year old, again not one staff member acknowledged him they just stared. We looked at the hats and then made our way to the boots. Two staff members were talking for several minutes near the boots and neither of them ever asked us if we needed help, needed sizes etc. They did not acknowledge us at all. I noticed a male associate greeted and offered help to two women shopping in the clothing during this. Then the store manager passed by us again, just looking at us and not saying a word. We made it all the way back up to the front while browsing the store with not one greeting. We were exiting the store when a large family (all white, if that matters) entered the store and was greeted by every single staff member standing at the cash register. In fact, they were greeted several times and told "let us know if we can help you" as we exited, I looked back waiting for a "thank you for visiting" as nearly every store tells you- absolutely nothing. I will be telling all of our friends about our experience as I know many of them were excited about having a Boot Barn location in our area now. I will take my business elsewhere and buy my son new boots at a store where we are acknowledged. I cannot believe this store's customer service was so terrible today and that the store manager was there and acted just as rudely. Notifying Boot Barn corporate in hopes that this gets back to the store manager and staff. Thank you, Grace Hernandez

Huge selection of work boots and casual comfort shoes. Staff helped when we could not locate…read moresomething. I greatly appreciated not being hovered over while trying on numerous boots but when I asked for help they were extremely responsive. Very pleased with the clean and organized. The layout made it easy to navigate. Alyssa the associate who helped us was on point. Great overall experience.

Pointed here from another local business....they had what I needed at a reasonable price…read more Why not 5 star? Was just short of that. Maybe they will get it the next time I'm at one of these?

It's almost winter time and we need to stock up. This store had several winter fleece on sale for…read more20. We racked up on a few fleece and jackets. I also bought some shoes I can use in the shoe. They are omni thermal... so we'll see how that goes. They were 25% off... nice. Finally a real deal. First time in this store and will definitely be back as it gets closer to winter time.