I don't normally review places like this, but the customer service was really excellent. I was…read moregreeted by multiple people when I walked in. They were very helpful and I was in and out quickly. I did not buy shoes, but my wife wanted a gift certificate from this place which also tells me it has good quality shoes.

They literally sent me the USED and DIRTY Boots!!!…read more Buy your things elsewhere! Not sure what is going on with their quality control or their distribution center but I can not believe they sent me used boots! I bought a pair online recently and when I opened the box, the boots had mud all over the sole and the boots were full of creases! Now what? I gotta take time to return them, I need to go to a store and talk to someone....waste gas, and i won't be able to wear them when I intended to wear them

Swing by after work and the folks there were super helpful (wish I caught their names ). Had a…read moregreat selection of running and recovery gear. Would def go again for any running needs.

A nice range of comfortable but stylish shoes. Service can be spotty. After two experiences of rude…read morestaff, I probably won't return to the Rockville location. Also, they are not cheap.

Imagine walking into a shoe store and after feedback to the sales person he identified multiple…read morepairs of shoes! I only tried on 7 pairs of shoes and bought 5 of them!! That is how amazing Joseph was. This is the first time in years that I found someone who could fit me into dress shoes and womens' sneakers (been having to buy mens).

I am renaming DSW to become "Sneakerville USA!" When, you walk in the door, you can see 20, maybe…read moremore, rows of sneakers and running shoes. I mean it was hundreds of name brand sneakers to choose from. I was with my oldest granddaughter and this was our second stop for new shoes. She couldn't find a style she liked at the first store. Well, we had a moment of silence, JK, before looking up and down the rows of sneakers. She tried on several pairs and fell in love with the Reebok's. Now, I have to say that $85 dollars is the going rate for a pair of nice sneakers for a teenager. So, I think it was a good value. This is a clean and well organized store. The service we received was mostly at the checkout counter and that went smoothly. I am really happy to see the big smile on my granddaughter's face as she left with the shoes she loved.

I was looking to get some new Birks (Birkenstocks) and I had seen a unique big buckle pair at my…read morelocal DSW but not in my size. Side note: My lovely shoe size is usually the one on display & typically they only have one in that size so you're SOL if you don't get it right away. Don't think that people with small feet have it better cause we don't lol but we can get kids shoes = less $$$ but not always as comfortable depending on the shoe. But I digress lol. Anyhoo, I crossed the bridge into Maryland trying to find these Birks bc the website said this location had them. I found the one & only box in my size but some bunghole put the wrong size pair in it aka too big! Not really sure why you take a smaller size shoe and put it in a bigger size box, but whatever. I decided to look at some other options & found these coolass beauties called Lavender Sparkle. They're more of a gray, but they are genuine leather with a super soft suede lining & they are the most freaking divinely comfortable Birks ever! FYI ~ Not all Birks are leather - they offer vegan, eva, & recycled material options as well. I love the little bit of bling the sparkle brings to them & this was a trip well spent, literally. I also got a nice pair of New Balance tennies on sale too. Hey a girl's gotta do what a girl's gotta do!

Bought a great pair of shoes there they are so comtable a must if your on your feet all dayread more

Came across this store when looking for comfort shoes for work. M work days are long - typically…read more12-14 hours which I'm on my feet majority of the time. I visited the store with intention to get help finding a suitable work shoes for my problem (flat foot, planter fasciitis, and small bunions) feet. Grayling warmly greeted me immediately as I entered. I informed him the purpose of my visit. First he measured my foot on a speciality digital foot machine. Then helped with picking out several pairs of shoes to try on. My options are limited due to restrictions we are allowed to wear with our company uniform. The ones he selected was perfect for comfort and meets company standards; however we both agreed they were basic but not stylish. Grayling was so patient and helpful during the lengthy time I was there trying to find something. He's super knowledgeable about feet and gave me a few helpful pointers to get the maximum comfort from my shoes. Wonderful first time experience and won't be the last. I was disappointed that I just didn't find anything that day cause I really wanted to purchase something from him. Highly recommend this location! Note - Grayling suggested checking out the Rockville location as they have more selections and stylish options due to the location. It was a totally opposite customer service experience. Didn't get her name but I believe she maybe the owner. Tall brown skin full figure mature women that was so RUDE. She refused to help me in selecting shoes or trying anything on. Only told me (in the most rude manner) " I can come back in two days cause they just got shipment but she's not putting it out, her husband will do it". With that kind of attitude she certainly WILL NOT get my business. I'll leave a review on her actual location to warn about going there.

My grandchildren are growing taller and their shoes needed some love. Shoe Train has a nice…read moreselection of shoes for children of any age. Shoe Train is my favorite store to measure and fit shoes. I have been coming to Shoe Train with my own kids and now, my grandkids. My granddaughter grew two shoe sizes. We found a nice pair of shoes. Service was fabulous. We had a really nice lady measure my granddaughter's feet. We tried on a couple of pairs of shoes and decided on a favorite. I think the shoes are fairly priced. You pay a little more for the time and attention you receive. One granddaughter down and one to go, see you this weekend Shoe Train. Thank you.

I decided to go back in because I really need my children's foot measured and I didn't want I order…read moretheir shoes online or get them some place random. This experience was much better. The two people I dealt with the initial visit were not there. There seemed to be about 3 salespeople working and the one I worked with was extremely friendly. They have a great selection. I can't emphasize that enough. I got some ugg books for my daughter along with unicorn tennis shoes and ASICS for my son. This was a much better interaction. I'll write the first one off as a fluke.

I love Nordstrom Rack. They have great quality clothing and shoes. I highly recommend them.read more

I ordered the very first time from this store and was greatly disappointed! My item was said to be…read moredelivered on 8/28/2026 and it was never found and store manager stated it was never delivered . I won't bother with them again. I really needed a new bag and it's hard for me to find the type l like and then this happen, what a disappointment...

Jo is amazing. Her recommendations were excellent, she has incredible knowledge in her field and…read morewas a pleasure to work with. Highly recommended.

I was recently advised to get shoes with support for my foot condition and the doctor I go see Joe…read morefor recommendations. Appointments are greatly recommended as Joe helps one customer at a time and does take her time to work with each customer. The store has a wide range of shoes/footwear with various levels of support. Joe was very patient with me and explained all the different options that would work best for me. She also had me try on a few different options until I was able to find the shoe that work best for me. Overall, definitely a place to go to if you are looking for shoes/ footwear with the right support for your feet!

I got into running in the past couple years and am so glad I found Road Runner Sports. Each time I…read morehave gone, the staff is super knowledgeable, friendly, and patient. In a full consultation, they will watch you walk/run on a treadmill, scan your foot, discuss their suggestions, possibly fit you for custom insoles, and bring you shoes to try on. They also have other types of running clothing, gadgets, and fuel as well. Some other reviews have noted that it can take a while to be seen-- this is true, so I try to plan my trip at a less busy hour if possible. I do think they should look into an appointment scheduling system to help combat this (hence why I took away one star from my review). Again, all of my interactions with the staff have been great. Some will try and upsell you more than others. I did go ahead and accept the VIP 19.99/yr membership, as I go through more than one pair of shoes in a year so I do find the benefits to be worth it for me personally. Beware though-- that is only the introductory rate. The next year the membership rate is double the cost.

My podiatrist recommended Road Runner Sports for shoe inserts and support shoes. Without clearing…read morethe cost with me beforehand, the salesperson created my inserts. She then tried several pairs of shoes in various sizes, and tried to sell me a pair that didn't fit. I bought a VIP membership, and ordered a pair she said SHOULD fit, but without my approval she arranged to deliver then directly to me. Nearly a week layer they arrived and I tried to break them in over three days, an hour at a time around the house. No dice-painfully narrow. I took them back, but they still didn't have my size and again tried to sell me shoes too long for my foot! I wound up ordering a wider pair, and now this redo will arrive two days after I leave for my walking vacation. I was denied a VIP discount for a shirt on my second visit... because I was returning the first purchase (even though I replaced it with the second order). I regret I can't recommend Road Runner at this time..

I usually like PJ's but have to say during the busy rush of fall season and fulfillment of…read moreexpensive orders for sports teams, the owner / management get impatient and short with customers, and I really wish they wouldn't. I love supporting small business and we have gotten cleats here many times for soccer. Please be consistently kind and helpful, it's important for there to be customer service like that in the world still. When I talked with him in the store, he was really unapologetic about the experience - so I guess it's just you get what you get and if you don't like it go elsewhere? Our prior experiences with PJs were a lot better than today. Disappointed.

Went to get a field hockey stick for my granddaughter who lives in New England & is a new player…read more The fellow who helped me was knowledgeable, patient, & kind. He had thoughtful suggestions about size, pricing, related information. If you need advice about sports equipment for field hockey or lacrosse, this is the place to go.