I had a great experience and wanted to take a moment to share it. From the moment I arrived, the staff was welcoming, professional, and genuinely helpful. It's clear that they take pride in what they do and care about providing quality service. Everything was handled efficiently, and any questions I had were answered with patience and attention. What really stood out to me was the level of detail and care put into the overall experience. The quality exceeded my expectations, and it's rare these days to find a place that consistently delivers both great service and great results. You can tell the team works hard to make sure customers leave satisfied. I would absolutely recommend this place to anyone looking for reliability, professionalism, and a positive experience. I'll definitely be coming back in the future. Great job to the entire team read more

Love this store! Have been coming here for years! Great staff they are always helpful and friendly and great selection of shoes and shirts! I have always been able to find whatever I need here! Whether it is the nightmare before Christmas hoodie or the new fantasia collection you can count on this location to have it read more

Shoe Palace - Disney fantasia collection - Shoe Stores Near Me - Hollywood, California

Whoever the young woman was working at this store yesterday evening at around 4:30pm needs to be fired. Truly the worst, most disrespectful treatment I've ever had at a store. Uncalled for, unprofessional, and absolutely unacceptable. read more

Great selection, display, and staff is friendly without being pushy. I really like this store and most certainly will be back when in the area. Glad to see that they are still in business. read more

Shoe Palace - Jordan section - Shoe Stores Near Me - Hollywood, California

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When customer service is great u keep shopping. Store was clean, I had an amazing experience at Shoe Palace! The customer service was top-notch--staff was super friendly, attentive, and really helped me find exactly what I was looking for. The selection was fantastic--so many great options to choose from. I'll definitely be coming back and recommending them to my friends! Not to mention kids selection had sales! read more

Shoe Palace - Happy kid, happy mom! - Shoe Stores Near Me - Hollywood, California

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Should be called "Shoe Alley" or "Urban Shoe" given they only have street wear. "Shoe Palace" denotes a wide selection, including women's shoes. Disappointed and not worth the drive or parking costs. read more

They got a pretty strong shoe game at this location. My son almost bought 2 pairs of shoes here but decided to wait. They staff was super friendly and fast to help when needed. They have a really good selection of shoes at this location and the shoes aren't over priced just because of the location of the store. read more

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I just want to give a huge shoutout to Roman at Shoe Palace! My son has special needs, and finding a positive shopping experience isn't always easy--but Roman truly went above and beyond. From the moment we walked in, he was patient, kind, and so understanding. He took the time to make sure my son felt comfortable, never rushed us, and really listened to what we needed. It's rare to come across customer service that feels this genuine, and I can't tell you how much it meant to us. Thank you, Roman, for your kindness and for making our visit such a great one. We'll definitely be back because of you! read more

Ricky was awesome and super helpful this holiday season! Needed an exchange for a gift and him and his associate were made it happen. Plus helping us with another purchase. Retail is no joke this time of year so I appreciate all their hard work :) read more

Super helpful. Had my shoes in stock and made the purchase super swift. One of my favorite locations.

Love the options they have, my go to place for adidas. But, I was so disappointed when I saw the following ad. I feel in love with these shoes. I even asked for them. But, the sales representative was they are all sold out and there's no way to buy them. What a tease!!! Don't advertise what your sold out of! read more

Shoe Palace - Shoe Stores Near Me - Hollywood, California

I was looking for a very specific shoe for a Halloween costume... They didn't have the high top versions I wanted but they had two low tops that would be totally fine. I tried on a few sizes in two different shoes (including kids shoes) and everyone was really nice helping me (especially the one guy working at the front but I'm sorry I don't know his name). Like, seriously the customer service was so nice and efficient and attentive without being weirdly fake, like it sometimes can be. They just paid attention to me and were chill and nice. The atmosphere was fun and there were other cool looking shoes I would have loved to try on if I had more time (and money?) haha. Thanks! read more

Went to LA for a few days. Walked in looking for a new pair of shoes. Took my time looking around and finally decided on the nike air force 1 lv8 utility black and white and was super excited they had my size. They put my shoes behind the counter without showing me the shoes and when I went to pay the cashier checked they were both the same size & didn't show me the shoes. I already had a long day of walking around LA and didn't think of double checking the shoes. Come to find out once I got back to NYC that the pair they sold me were FAKE paid $110 for them when retail price is $70 for a 4Y which is the size I wear. Really upset about that. Wouldn't recommend this store or at least be careful when shopping there. read more

Shoe Palace - Look at the letters they're PEELING OFF & again the excess glue in the sole - Shoe Stores Near Me - Hollywood, California

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Shoe palace, guys. The last time I went there, I got this really comfy Nikys. So comfortable I don't even want to take them off at home ! At first I was kind of suspicious whether their staff is truly willing to help me or they have an intention to make a sell no matter what. Anyways, all of them who work there are folks welcoming and polite, willing to assist you at anytime. Off course, Shoe Palace is in the very heart of Hollywood. Interior is nice, premises are bright and very modern. They have all kinds of shoes. I paid $130 for mine. And I didn't regret it ! Better to save money and buy some good quality stuff once rather than pay less, shop more and it will last not for long. read more

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In and out stuff was friendly they had what I needed. Will recommend for anyone who is looking for a great sneakers. Make sure to look up availability online. Thanks. read more

Very disappointed in this store it was a big mess I didn't receive good customer service their was a lady name mist or misty something like that and her attitude was horrible with her little assistant I would like for the higher end to check on her and her assistant this is very unacceptable for this store read more

Essential Workers!! My little girl wanted some shoes tonight. We travelled from Riverwalk to Highland and Hollywood to Shoe Palace. Their open to 9pm. They have great prices and a nice selection. Many of their shoes are under $150. Like the Jordan Zeros. read more

Shoe Palace - Jordan Zero - Shoe Stores Near Me - Hollywood, California

Athpugh the inventory will n sizes is not the highest, this is a great place to buy shoes because of the Staff! They really help choose a good shoe for your criteria. They have good product knowledge and lots of ideas. Plus, if you are from put of town, a friendly face is heartwarming and makes travel less lonely. read more

Always got what I need for me and my kids and even my man too ! Great go too store for the sneakers

The music there is extremely loud, I could not stay there for more than 5 minutes. Feel sorry for ones who work there if they are forced to play the music that loud to "attract " more customers pe. Don't even know if it works. So I came back 2 weeks after and nothing has changed. read more

Jason the manager is the man! Great costumer service thank you , big shop with good prices and a variety of hundreds of beautiful items read more

Alex, Matthew and Jesus killed the shoe game. I got some badass kicks and they had such great customer service I will DEFINITELY be back. Alex was very respectful and nice! read more

Best shopping experience ever! Eddie Caroline Diana and Pedro are the best! Great customer service and wonderful energy. Very clean store and the vibe here is top! Highly recommend. read more

The shoe palace store admitted they sold me defective Nike shoes but refused to so anything about it. He told me that I have to contact Nike directly because he can't resell a defective shoe, yet they had no problem selling to me. Originally, I purchased a couple pairs of shoes from this location and one of the pairs had glue problems. One employee told me that he agreed the shoes were manufacturer defect but refused to return or exchange them. At the end of the day, this company sold a pair of defective nike shoes in Hollywood, Ca and would not do anything to fix the situation. It took about an hour out of my day dealing with this and I got nowhere. The manager did not care at all. I did not get an apology from anyone that worked at the store. I was treated like I was a criminal and I was a customer that bought multiple pairs of shoes. After this experience I would not recommend this store to anyone I know and I doubt I would ever buy shoes from this location again. Buyer beware of defective shoes. read more

Got my Nikes from shoe palace. They were fresh and beautiful looking with very good affordable prices. Customer service was very good as they had asked us what we wanted. Hats exchange a pair of shoes and the process was effortless. Recommended read more

Great place to go if you're looking for a great deal on shoes! They have a huge selection and they offer great prices. I found a pair of Adidas NMDs here for $99 that I've seen for at least $120 at other locations. This place is located in a shopping center- there is garage parking, and if validated, it's like $3 for an hour. My only complaint about shoe palace is that I felt like the employees were constantly trying to sell me on whatever they could. read more

Terrible Place, too big with too little staffing. You can't find anyone to answer your question, cashier was answering phone while working the register which each transaction took him 15 minutes. Over all, staff didn't seem very helpful nor they knew what they were doing. Went to Sketchers and got the job done faster....... When asked the guy to validate my parking, he said "They are brand new store and don't have the machine" so he suggested I go grab cup of coffee from Starbucks across the street and they will validate my parking. for REAL BRO ? Maybe I am allergic to coffee..................................Thanks for the smart hint read more

Go to place for our sneakers. Jakob is so knowledgeable and pleasant. Always smiling (even under the mask). He's like the energizer bunny, always running to help. And he really knows his stuff read more

This store is a huge 100% rip off! I should have trusted my gut and never bought anything thing from this store! I tried to return sneakers that I bought 2 days before because they where 2 small and they told me I couldn't because of cresses on the side of the shoe "From when I tried them on in the store" I got them here for $130 plus tax but found the same shoe online for $96 I will never shop here again and hope you would go online before making the mistake I did... read more

Shoe Palace - Rip off!!! - Shoe Stores Near Me - Hollywood, California

Love this place Tristan nd Alfred are so Helpful they remember my name always have there members on sale floor clean place music is always poppin def.THE BEST SHOE PALACE HANDS DOWN! ! read more

Zero stars seems more like it, but obviously it's not an option. I went in this store to purchase a pair of shoes, I try on one, and asked to try the other side. Employee takes about 10minutes to comeback, and tells me it's lost in their inventory......Pause......what? How is that even possible? All I get is a mediocre apology. Very unprofessional, you'd figure someone with common sense would bring over the manager, and tell the employee for their mistake at the very least a small discount on another pair of shoes would make the customer happy, or am I wrong? What a waste of time, stay far away from this location, to be on Hollywood Blvd you young boys, not men, should carry yourselves much better......Thanks read more

Recently came here to pick up the new Jordan release. Staff was very intentional and resepectful. Jordan releases can be very stressful, but they took care of all their customers and the experience was a good one. Definitely going to go back for the next Jordan release that I'm trying to cop. I just hope they handle them all as gracefully they did this last. Great place and great people. read more

I recently visited this Shoe Palace, and I ran into one of my favorite employees, Darius! I remember seeing him at the Shoe Palace in Little Tokyo, and I just can't forget how amazing and kind he was (and still is!) He's always giving out positive energy and makes shopping there a great experience. My encounter with him earlier also reminded me of another wonderful employee named Kenya! I don't know what kind of impact Yelp reviews have, but I sure hope that both of these people get recognized for their TOP TIER service and personalities. Shoe Palace is definitely doing something right for hiring people like them. Much love! read more

Best place to buy some kicks. Great service here, Alex was very helpful and got me what I needed. Quick and easy.

I was on vacation and I stopped here in Shoe Palace on Hollywood Boulevard just to look around a little bit... well I ended up buying 3 pairs of shoes!!!‍ big thanks to the best helper Guy! He is such a funny dude who knew exactly what I needed. He helped me out a lot and was there for me and all the question I had ( in total more than an hour because I liked all of their shoes haha) thanks for the patience buddy ! The place itself was really clean and the whole crew was in a good mood! I'll definitely come back if I'm in LA again. Thanks shoe palace for all the new kicks I got read more

DO NOT BUY SHOES HERE! They will not let you exchange shoes under any circumstances AND these shoes are not cheaper than what you can find on the Nike website (and get to return your shoes). It's such a scam. Try them on here but BUY ONLINE!!! Buyer beware. Oh also, when I tried to check out the cashier girl dissappeared for 10 min during my order and they had to track her down. She came back and looked high. So unprofessional. read more

Not very happy! My partner and i went into shoe palace as i was looking for a set of DC. But they didnt have the ones i wanted in my size. No big deal. My partner found a set of DC's she liked and asked the retail assistant for some help. She got the shoes she was after in the right size. So we purchased them snd left happily had a laugh.. When we got home back to Australia unpacked all of stuff we had noticed the sales assistant had given us the left shoe off the shelf without telling us! One shoe is brand new and the left one is faded has several marks across it.Very unimpressed! Pissed off would be a better choice of words. I wish i had the receipt so i had the ladies name who had served us so i could ring up and make a complaint about her! read more

Bad place. Horrible customer service. Came to buy a pair of baby shoes and the cashier told me she was calling the mere store. She was not caring at all and did not care we leave without buying anything. Bad employees. read more

I just spoke on the phone with this place and they were friendly and helpful- Will be going by tomorrow based on the friendliness over the phone and look forward to doing business here. Wish I could remember the name of the person that helped me out. read more

Always buy a loooot of shoes from this location for so many times, at least bought 100+ from past two months. And always helped to clear up their inventories. Just went there to return 3 pairs I bought from other location because I thought they'd help, but nope. The guy at the register won't even let me to return only 3. And he was very impatient and rude, quite a different attitude than when the store staff saw me buy bulk...Probably won't come back again. read more