randy and ashely are really good they sold me on the shoe cleaner and randy even helped me for free…read morethey are super helpful even helped out cleaning my shoes after i brought

Love this store! Have been coming here for years! Great staff they are always helpful and friendly…read moreand great selection of shoes and shirts! I have always been able to find whatever I need here! Whether it is the nightmare before Christmas hoodie or the new fantasia collection you can count on this location to have it

I drove 45 min to get to the nearest location to make a return ( less than 24 hours after initial…read morepurchase) , the clerk and other worker were clearly disappointed when they realized I was there for a return. I was asked to go make the return at another store because their's was slow. I asked how that made any difference and explained that I drove a long way already and had to get back to my day. He said ok, then came back with a fine print on the receipt that said all discounted items are final sale, so he could only do an exchange or store credit. At that point every response from him was "it says it on the receipt" Tell me, is that a fair business practices, to inform someone of final sale after purchase? No, which is why I had to drive to another Shiekh to make the return. They could have helped me out at this stop but they chose not to. But first I drove to a location that no longer existed but google maps didn't update (the Beverly center), then drove to Culver City. It took a lot of time and effort because this guy didn't want to help me. The guy, ( I will update with his name later), had the power to ruin my day and he chose to do it, so I chose to write this review. Eat it buddy!

I stopped by this location because I saw they had something on their website that was supposedly…read moreavailable in store. When I got there not only did they not have the size, they didn't even have the shoe. They have lots of shoes (mostly sneakers for men and women) but very few heels for women. Which is what I was looking for as a present. I didn't stick around to check out the sneakers. That isn't what I was looking for. One of the guys told me to check out Eilatan and the Beverly Center where they have all or mostly women's shoes. I tried the website first - http://eilatan.com - to ensure that I wasn't wasting my time but it redirects to https://www.tiltedsole.com/?utm_source=eilatan&utm_medium=redirect. The page load time is very slow.

I came here at about 4PM on Tuesday, May 5, 2026 hoping to find the Chinese New Year track jackets…read morein stock. They unfortunately did not have anymore in stock, but the staff was so nice! There was a blonde lady that appeared to be the manager. She was very warm and answered my questions. Another employee immediately stated checking inventory at other stores and gave me the phone number. Sadly, that one was sold out too, so it's good I called because it saved me a trip to Century City. Another staff member immediately asked if I needed a fitting room once I picked out some shirts. He asked my name, which was a nice personal touch. He checked up on me a little bit later. Very attentive! The guy at the front also tried to sign me up for notifications for the jacket when I asked about restocks. He checked, but Adidas had taken the page for it down entirely. He said I could leave my info at the register and they could notify me when it gets restocked. I love how things are laid out in this store. Everything looks so tasteful. Overall, I would highly recommend coming back to this location! Here's to hoping I can get the Chinese New Year track jacket in grey (Large), green (Large), and light blue (small)!

Dropped by during their Cars & Coffee event and the energy was amazing! The vibe was fantastic, and…read moretheir selection of World Cup and collaboration merchandise is top tier. A massive shoutout to Misha and Star, they were incredibly helpful and went out of their way to make sure I got exactly the gear I was looking for.

I love Steven Madden shoes. My Steven Madden shoe collection includes cute flats, sexy boots, and…read morerelatively comfortable stilettos. I usually don't shop at the store unless they are sales or promotions. The shoes are typically sold at retail price, and I have found better deals at Macy's or online sites like Zappos. I was searching for blush colored pumps at least four inches. I was browsing on their website and saw there were some on sale for $49.95 with a regular price of $89.95. Since they were clearance items, they are final sales with no returns or exchanges. So I decided to check if the store reflected the sale prices online. They did. The clearance rack was great that I had the intention of purchasing one pair and ended up with three pairs. I do prefer shopping here on the a weekday because it's less busy. On Saturday, it was super busy that I waited a while to get my size. Although the attention of the staff was here and there, they were all very nice when they finally gave me their attention.

The staff is unfriendly towards a friend who was in their purchasing a pair boots as a gift for her…read moreniece. The staff's appearance- good grief. The majority of that staff should look in the mirror prior leaving to go into work you're representing a retail store of any kind they should not dress as such. Perhaps the dress code is in order for that location and a class on how one should Speak with customers is in order.

I had my first fitting for running shoes earlier, there were a few clients in the store but I was…read moregreeted by Jojo promptly. He explained that their system is down but he could still help me with my assessment. The process was very smooth & he explained my results very well. He then showed me the recommended shoes based on my assessment. I tried them on and made my selection. Highly recommend the experience & will definitely come back.

Zero stars. I will never come here again. Karen manager and dumb employees…read more I called to ask about a shoe (specific parameters). They said they would hold it for me. I drove 1 hour. When I arrived there were 2 employees on the sales floor helping 2 customers. There were 2 employees in the back stock room laughing with each other. Jolene came out. would not listen when I said I didn't want to sign up for VIP. "Is this mandatory, if not I'm not interested" "Ok well I'm going to tell you about it anyway then you can decide." What type of passive customer service is this? I purchase the shoe anyway since it's the last one in the city. Take it to my car to put it on for the gym and notice that the shoe was in worn condition. I returned it on the spot. Receipt for proof. WHY WOULD I EVER BUY SHOES HERE WHEN THEIR COMPETITION HAS THE SAME MACHINES AND BETTER PRICING.

I came in during the Friends & Family 40% off sale and had to leave a review because the service…read morehere is truly unmatched. Even though the store was busy, I felt like I had a full personal shopping experience from start to finish. The staff was incredibly attentive. They checked on me multiple times in the fitting room, brought different sizes and styles without hesitation, and even helped me coordinate full outfits while I was shopping throughout the store. At least five different employees offered to bring items to the fitting room for me so I didn't have to carry everything around, which made the whole experience feel so easy and elevated. The store itself is super clean, very organized, and one of the biggest Banana Republic locations I've been to. There's always a fitting room available, which makes a huge difference when you're trying on a lot during a sale. Everyone who works here is genuinely friendly and helpful, not pushy at all, just very professional and welcoming. They also validate parking, which is such a nice bonus when shopping at the Grove. Honestly one of the best retail experiences I've had in a long time. I'll definitely keep coming back to this location.

++Go see Anthony in the BR Men's Dept at the Grove. He has…read moreexcellent taste and is a top notch stylist. He works with men & women and listens to their needs from casual to executive. He's a gem!

Tell me you had a fabulous experience without telling me you had a fabulous experience…read more First Time HOKA shopper - Dropped like $300 online for two pairs of Tennies! Got them! Tried them I guesstimated my shoe size in this brand wrong! I am not the best returner - but they were $300 and the wrong size. Called this spot! They said come on down. Unfortunately, only street metered parking. Some of the neighborhoods are only street parking for residents. Jake was INCROIYABLE! I SOOO APPRECIATE his calm expert problem solving ENERGY!!! Thank you Thank You Thank You for making my first time HOKA experience, though initially an online flop - such a pleasant in store visit. It has reflected so prominently with the brand for me - Basically, you and your kind actions are the face of HOKA for me (Big shoes, I know) My husband loves HOKA shoes. I'm just glad that my initial experience didn't put me off from the brand indefinitely. Thank you again, for such a wonderful experience. The poor reviews are haters who complain too much. Go Away Byee

Clifton Pro running shoes ..very comfortable for walking during my recovery…read more Great customer service from Anahi. Sunday run clubs for runners community leaders are Liz and Alan, nobody is left behind, club has a group of walkers! ...I'm glad I can come with my son and participate as the route is stroller friendly. Thank you

FAKE FAKE FAKE! They sold me fake converse. Full price as if they were legitimate converse.read more

It was a good experience selling my Air Jordan's here! It seems to be a mom-and-pop store on…read moreMelrose that's been there for quite a while. You should definitely check them out if you're looking for some vintage and hard-to-find shoes.