Very nice staff, work is ok, had soles replaced nicely but edges were not clean and some glue noted…read moreontop of my shoes, after a thorough cleaning better but would not give them another designer item for fear of damage

The good: quick and inexpensive. Bad: only takes cash, paid…read moreupfront and does a sloppy job. So if you don't really care what your shoes look like afterward (like work shoes), this is the place to go. Take a look at the pictures. All I needed is to glue the sole back, but dried up glue is visible everywhere.

Talk about efficient!…read more Somehow in between leaving my house and getting to the airport, I noticed my heel was missing from my boot. As soon as I got to Staten Island, I asked my cousin if she knew of a good cobbler and she recommended this one. I walked in and asked if they could repair my heel and have it ready by Friday. They did me one better and said they could have it ready by 3:00 (same day!) I asked if they could also polish them and they said yes. I ran some errands and just picked them up and they look almost brand new! While I did like the rustic look they had prior to me bringing them in, I much prefer them polished! The shine really brings out the color. The heel they replaced them with is even better than the one it came with. It's an anti-slip heel, which is clutch for me because lord knows I'm not always the most graceful. I have to give them props for their amazing customer and their stellar work. I'll def keep them in mind when I come to visit and need shoe repairs!

I am absolutely in shock in how I was treated at this establishment. I don't recommend coming here…read moreAT ALL. I got two shoes repaired and they damaged my shoe in the process. They tried to charge me full price and they threw my shoes back at me. They made me pay and were very nasty while speaking to me. They don't deserve your money. They didn't do a good job at repairing either.

Worst Worst experience ever, do not come to this place save your time & shoes…read moreThis guy is a mess He wouldn't pick up to any of my phone calls after 2 weeks so I decided to show up randomly He gave me my shoes back a complete mess Shittiest job ever! Ruined a 500$ pair of shoes His shop is a mess and very unprofessional I don't understand how this guy is still open

The most important thing to me when it comes to my shoes is that the job is done well. With royal…read moreshoe repair you can't go wrong. Unlike other places the prices are reasonable and the owner is a down to earth likable guy. I like supporting small businesses especially in my neighborhood so this is my go to place all around for my shoes, belts, my wife's bags and Ugg's. They even sell and repair bicycles If you're looking for a place for that as well.

Great guy, old school craftsmanship! I brought my wife's high heels to have the heel repaired! He…read moredid a great job!! He's now my shoe repair guy!! I will bring my wife's hand bags to him to!!

100% the best of the best Superior work here. This guy is…read moretop notch with great prices, quality care in a timely manner I'm so pleased with Sami's expertise!!!!

Too expensive for work to be done. Will try elsewhere. A lot of junk piled up as you walk in. Felt…read morelike I was being ripped off as the price kept changing when I explained easily what needed to be done

Just a heads-up about Bement Shoes "Hospital." ZERO STARS!!…read more The owner is extremely rude and aggressive. Shoes are never ready when promised, nobody bothers to call, and when you ask about it you get yelled at like it's your fault. It happened to me and even to a couple of people behind me in line. Honestly, calling it a "hospital" is a bad joke--it's more like a stress clinic. If you value your time, money, and sanity, avoid this place at all costs.

Paul is a wonderful, professional, responsive and caring guy that just wants to do a good job and…read moredo it well. I found him thanks to Yelp, and noticed he was local to my home and quickly reached out regarding my unfavorable damage to my vintage LV wallet. This 2004 coin purse wallet combo has seen better days, and when my wallet was rejected for repairs from the original source, I didn't want to give up on it. Paul asked me to send pictures of the damages so he could quote me properly due to the amount of work involved. We agreed on a price and even the amount I had to leave for deposit wasn't an issue. He wanted to make sure that I would trust his judgement and value his work. Paul said to give him a week and he delivered it to me in 5 days time! Be sure to always ask him what the store hours are, as he unfortunately is experiencing flood damages to his work space. How he was still able to fix this wallet for me in such dire conditions, I'll never know. He's chatty and friendly, and could use more foot traffic as this kind of work is clearly dying in the industry. He seamless repaired my coin purse compartment that kept leaking coins all over my bag, as well as the bills compartment that was fatigued. The work is perfect; beat that 5th ave! If you have a beloved leather good or wallet like me, be sure to reach out to Paul. I know that I will have this wallet for many more years to come!

Elegant Shoe Repair has become my go-to repair shop for shoes, bags, zippers, etc. They always do…read moreexcellent work in a timely matter at a great price. Very professional and affordable. They help me save and be able to keep wearing all of my favorite shoes and boots including my comfiest summer sandals. You know the ones you wished you bought 2 pairs of because you can walk around in them all day with no issues. It's always a pleasure to come here because the work is of the highest quality and you get value for your money. Do not hesitate to bring your items to Elegant Shoe Repair. You will not regret it.

Disappointing experience to say the least. Unprofessional attitude! I dropped off a pair of boots…read morefor repair and waited three weeks. After several unsuccessful attempts to follow up on the status, I finally went to pick them up--ready or not. I was told the boots had been ready for two weeks and that I had been texted. I showed my phone to confirm there was no such notification from the number they claimed. Instead of acknowledging the oversight and apologizing, I was rudely dismissed. Customer service and attitude are far from professional, and the quality of work is average at best. The only positive was the proximity of the location. On a previous visit, I shared feedback and the dismissive response should have been a warning sign of their lack of customer service

People come from all over and out of their way just to have their expensive high end shoes repaired…read morehere , that tells you how good he is . Best Shoe repair expert .

This guy lies he had no problem taking your money he gives you a run around he can't find my pair…read moreof boots he lost it said he never seen me before and refused to return my money he took my phone number and the ticket number never had the courtesy to call and say he could not find it or he misplaced it. He is absolutely the worst shoe repair place i have ever been too he is very disorganized. He does not have any system of organization do not waste your time his store is nasty he has not cleaned it in years; there are cobwebs on customers shoes. He is a very dishonest.

Friendliest neighborhood cobbler ever. And service is great too!…read more Highly recommend!!! :))

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

Highly recommend!! They do a great job here every time I request shoes to be fixed. They also fix…read morebags as well. They are efficient, reasonably priced, and overall the service is top-notch.

Great! I messaged Tony since I needed a new heel tips on my main black pumps. He messaged fairly…read morequickly, I brought the shoes in and they were ready within hours. He even polished them for me! It was a little on the expensive side ($25) but given Chelsea Manhattan and speed of work since I needed them that evening, double thumbs up!