PROS: Finally! Real, legit customer service! Laurie is the best!! (I am sure her other half is too,…read moreshe is just the one who always helps me) I have gout and pronation issues. She have saved me! I can actually wear a shoe again. Tennis shoes, to sandles, to a closed toe, to a slipper. High quality shoes that they can often tweak and customize for your foot. I wish I had found them sooner, don't hesitate, stop hurting and go get the right shoes! CONS: Not a ton of super cute styles. However, you will find something and she will order a different color etc...if she can. That's what she did for me. :) Pay attention to the store hours too as they are not open long days.

Fantastic customer service! Jessie was very attentive to my needs and took his time with me. The…read morefloor had all kinds of shoes around us trying to get the exact one to fit my AFO brace just right. I was able to walk around the store to see which shoes fit my needs best. Thank you.

Always fast and helpful service. I've only had positive experiences at this store!! Cute shoes,…read morerewards add up fast!!

I bought socks here and Enrique didn't know how to refund my purchase. He just gave me store…read morecredit, but I wanted my money back. Although Juan and Rebecca solved my issue and even gave me a discount on the correct socks I wanted to buy. Thanks to them!

Nordstrom Rack is always a good idea! There's plenty of parking, which makes it super convenient,…read moreand the staff inside are all helpful and friendly. The checkout lines move quickly, so it's an easy, stress-free shopping trip. They always have a great selection of styles, from casual to dressy, so it is easy to find something that fits exactly what I'm looking for. Plus, the deals are hard to beat, and I often end up discovering something I didn't even know I needed. I also love that it's easy to make returns here from Nordstrom.com, with a free in-store return for eligible items (some exceptions), which is especially convenient now that the Nordstrom in Escondido is closed. I frequent this location because it's accessible, well-organized, and I always leave happy with my purchases. It's one of my favorite spots for both browsing and snagging great finds. I'll definitely keep coming back! It's free to join the Nordy Club, no points at Rack, but you get seasonal discounts, a birthday perk, 5% off with a Nordstrom card, plus bonus coupons and early sale access. The early access is a game changer!

I placed an online order and unfortunately had some issues with it. 2 employees helped and then had…read moreto get management to help who was super kind and helpful. After getting my order I browsed the store and the store had so many options for holiday clothing and so many good shoe options. I appreciate the customer service the employees and management provided to help me get my online order. Adding the store had a good option of Hello Kitty items which was a plus!

I absolutely love this store & the cool people behind it. I stumbled across this gem as I was…read moregetting my nails done next door. The vibe is so hip and this store's edge was much needed in the area! Everything from the music to the artwork on the walls .. I give the ambience an A+. They have the coolest products & rare finds in street wear. They carry a variety of shoes and apparel ranging from Jordans to Supreme to the Anti -Social Club and more. Mike and Mathryn have the best energy - I literally will come to support anytime I can. It's people like them that build strong community foundation! If your looking to express yourself through fashion and like to support local businesses than this is the place for you!

Heard Winston the child predator was let go very soon after being exposed. Glad to hear justice was…read moreswiftly executed! I retract my 1 star!

I rarely provide reviews, but I had a great encounter at footwear, etc., this afternoon. I am a…read moremiddle-aged female in need of a high-quality running shoe to invigorate my new workout regimen and I had the joy of meeting Sky. He greeted me kindly and listened to my situation. He was as friendly as he was knowledgeable. I took a while trying to find a shoe that worked for me, but he wasn't pushy and he made me feel like he valued my opinion and prioritized my needs. At one point there was four shoppers, and only himself, and he never left me (or the other clients) hanging. Yesterday I went to a shoe store in Solana Beach on 101 that treated me like dirt, so this was quite a pleasant contrast. Thank you Sky, and I will bring myself and my family back when we need new kicks.

Glad they are carrying Hokas now, most comfortable, cushiony shoes ever…read more Mostly a women's shop, limited men's selection and only shoes. Staff is super friendly and knowledgeable! They extended an online discount so I bought two pairs of Hokas slip-ins! Best deal ever!

Service was great. Came in to swap a shoe that was too big, but they did not have my size. Ended…read moreup getting another pair and some pants.

Harvey is amazing! He helped my son find shoes for school and took the time to measure my son's…read morefeet, Harvey has an extensive knowledge about their product, he helped me find shoes I used to wear! I was looking for a specific style and he explained to me that they have the shoes but in a renamed and upgraded version! I love them!

As a person who has had 2 toe surgeries, I invest in only high quality footwear. The Encinitas…read moreBirkenstock store carries several lines of wearable shoes. I appreciated the ability to try on the different sizes and customer service and left with 3 sets of sandale. The prices of Birkenstocks across retail and online stores is very similar so I purchased mine from this brick and mortar store. Birkenstock has always been popular with the hippie crowd, but I love seeing preppy people switching to the wearable comfort of Birks.

I bought a pair of shoes from this store and only after a few weeks they we falling apart. I got in…read moretouch with the store and they were able to replace them. Great service, in a time when that's hard to find. I'll definitely go back to this store when I'm in San Diego. Thank you so much Lonnie!

Wonderful shop in the middle of downtown Vista. Walked in and was immediately taken by their hat…read moreselection. From sunhats to casual hats and newspaper boy hats. I tried on a few and simply couldn't come up with the next time I would actually wear it. I'm a baseball cap type of girl! I looked around and they had wonderful things from clothes to jewelry and lots of unique objects. Wished I lived closer, I would visit more often! Friendly and very helpful staff. Reasonable prices. Great shop! #cabbagepatchkids

My husband and I went out of our way today to experience some small business hospitality for small…read morebusiness Saturday and Twice was on the list! This cute little upscale 2nd hand boutique did not disappoint! If you like boutique mixed with thrift (very rare indeed) then you're going to be obsessed with this shop! Run don't walk to this shop!

Flip flop Shops Oceanside is where the jam and vibe is. Superior customer service wonderful…read moreselections and a price he cannot bear. April hands-down is the best and most knowledgeable. She has a caring heart and she goes above and beyond to make sure you get what you need.. if you are ever in need of sandals or flip-flops whatever it may be go see April in Oceanside.

I was in desperate need to flip-flops and this store was conveniently right by me. My wife and I…read morepulled up and to our surprise the lights were off and the door was locked. There was a sign that said we will return at 1:30 PM and when I looked at the time it was 2 PM and there was still no one there. Unbelievable.

Terrible experience at this place with one of the associates coming directly to me as he noticed I…read morewas a tourist. He made me use my credit card twice knowing I would be double charged and then he asked me to deal with that with my bank company. I opened a dispute and now this place is contesting it - leaving me with the double payment to deal for about a month. My company had no problem in hearing me, but they can't take a side until they investigate, which it's taking weeks!!! I would not recommend this place to anyone.

Customer service a disappointment at Shoe Palace in Carlsbad mall. We've been frequent customers of…read moreour local Shoe Palace. Recently, we purchased basketball shoes for my son. They were NikeKD. My son got blisters on top of his foot from them after wearing a couple times. When we brought them back to request a credit or refund we were informed they were "too worn" by their manager Sal. We had bought them two weeks before. I know Nike would stand behind their product if it caused harm to the customer. I am now taking it up with Nike since Shoe palace won't do anything about it. Just disappointing. I will no longer return here to shop since I know they don't care about customer service. We have never had an issue like this before with a product from shoe palace. I have learned they will not stand behind the products they sell with a fit warranty. Note to consumers: Buy direct from Nike where they stand behind their product, worn or not, for 60 days. It's just not worth it when you spend over $100 on shoes. Lesson learned and unfortunately the manager, Sal, did not make any efforts to try and retain us as customers.