PROS: Finally! Real, legit customer service! Laurie is the best!! (I am sure her other half is too,…read moreshe is just the one who always helps me) I have gout and pronation issues. She have saved me! I can actually wear a shoe again. Tennis shoes, to sandles, to a closed toe, to a slipper. High quality shoes that they can often tweak and customize for your foot. I wish I had found them sooner, don't hesitate, stop hurting and go get the right shoes! CONS: Not a ton of super cute styles. However, you will find something and she will order a different color etc...if she can. That's what she did for me. :) Pay attention to the store hours too as they are not open long days.

Fantastic customer service! Jessie was very attentive to my needs and took his time with me. The…read morefloor had all kinds of shoes around us trying to get the exact one to fit my AFO brace just right. I was able to walk around the store to see which shoes fit my needs best. Thank you.

Tired the online shopping for the first time, was very easy to use. Also was very impressed on how…read morefast the shipping and the tracking on it was right on.

Their customer service needs to be improved! There Credit department sold a debt to Midland credit…read moremanagement. I paid off the $76 bill but I was late. They kept charging me $30 until I owed them $358.82 then they sold this bad debt to Midland credit management.

I placed an online order and unfortunately had some issues with it. 2 employees helped and then had…read moreto get management to help who was super kind and helpful. After getting my order I browsed the store and the store had so many options for holiday clothing and so many good shoe options. I appreciate the customer service the employees and management provided to help me get my online order. Adding the store had a good option of Hello Kitty items which was a plus!

Since the last time I shopped there, now they completely tie the shoe pairs together with an…read moreanti-theft device, preventing you from trying it on. How do they expect you to buy shoes you cannot try on!!!!! Their prices are also just as high as getting tennis shoes online. I am not sure if there is any savings in shipping there anymore.

I absolutely love this store & the cool people behind it. I stumbled across this gem as I was…read moregetting my nails done next door. The vibe is so hip and this store's edge was much needed in the area! Everything from the music to the artwork on the walls .. I give the ambience an A+. They have the coolest products & rare finds in street wear. They carry a variety of shoes and apparel ranging from Jordans to Supreme to the Anti -Social Club and more. Mike and Mathryn have the best energy - I literally will come to support anytime I can. It's people like them that build strong community foundation! If your looking to express yourself through fashion and like to support local businesses than this is the place for you!

Heard Winston the child predator was let go very soon after being exposed. Glad to hear justice was…read moreswiftly executed! I retract my 1 star!

Glad they are carrying Hokas now, most comfortable, cushiony shoes ever…read more Mostly a women's shop, limited men's selection and only shoes. Staff is super friendly and knowledgeable! They extended an online discount so I bought two pairs of Hokas slip-ins! Best deal ever!

Amanda was absolutely fantastic when I went in looking for new sneakers. You see, I suffered with…read moreheel pain, self-treated, and just ignored it for 3 months while still putting in a good amount of miles in before actually seeing my doctor. X-rays ruled out a stress fracture and I was sent to podiatrist. Diagnosis? Severe plantar fasciitis. Cortisone shot to calm everything down quickly and lots of home care instructions....one of them being a visit to Footwear etc. Amanda listened to my sob story without batting an eye and went straight to work. She used a super fancy machine, analyzed my feet, and started pulling out box after box. No pressure- very low key. The store may look small but they must have a secret basement or something to hold all their inventory! Lo and behold, we found a winner. Footwear, etc is located in a small strip mall with limited parking in the front. There's more parking in the back. Prices are on point with other specialized shoe stores. Good shoes aren't cheap but neither are copays to specialty doctors and xrays. Pick your poison. ;)

Beware, beware, be warry! I purchased a pair of sneakers and…read morea pair of sandals for my son. The sandals were too big and sneakers too tight. I called to make sure all was returnable, no risk of losing money on the switch. I got to the store and all seemed well. When i decided on a pair true to size and a plan to order the size sandals needed, i was ready to check out. Different checker. He asked me if i wanted to return the sneakers and said it was easier to return both first, i said ok. No mention from him i was about to lose $47.29 in the exchange. I was not accepting this. I finally recived $67.77 back. I did the math. He kept $5.00. The honest staff next to him said was the $5 for the credit they give, he said yes. But I paid $120.06 not $115.06. I just left. It was the last straw. I will never shop there again. Rude, not honest or forth-comming with any important info. So please be aware.

The manager, Luke, was very helpful. Your organization is lucky to have him. The store is clean and…read morewell stocked.

As a person who has had 2 toe surgeries, I invest in only high quality footwear. The Encinitas…read moreBirkenstock store carries several lines of wearable shoes. I appreciated the ability to try on the different sizes and customer service and left with 3 sets of sandale. The prices of Birkenstocks across retail and online stores is very similar so I purchased mine from this brick and mortar store. Birkenstock has always been popular with the hippie crowd, but I love seeing preppy people switching to the wearable comfort of Birks.

So I bought another pair of Birkenstocks. The retail associate asked me what size I said I wear a…read more38 and I would like synthetic straps in brown. What he gave me were leather straps which are very hard to break in anyway I went back two weeks later. The girl on duty has a guest assistant manager whoever she was took a picture of them and sent it to the manager in the Del Mar store that took a few minutes. The manager in the Delmar store who manages the Encinitas store basically said they were warned too much, which is absolutely not true. I wore them three times. I also looked at the soul. There was no evidence of the soul wearing down or the inside of the shoe at this point, I'm out $165. I'm very upset and I will never shop there again and I'm gonna tell my family not to do business there. I have bought other Birkenstock shoes at another place and they were absolutely amazing after I wore them a few times, they did let me return them and I got what I needed. Shame on you.!!!!!!!

My husband and I went out of our way today to experience some small business hospitality for small…read morebusiness Saturday and Twice was on the list! This cute little upscale 2nd hand boutique did not disappoint! If you like boutique mixed with thrift (very rare indeed) then you're going to be obsessed with this shop! Run don't walk to this shop!

Shopkeeper is a flake. She had a uranium glass jar and offered to me for $18. When I showed her it…read morewas uranium glass. She changed her mind and wouldn't sell it to me because she felt it wasn't enough. Poor business attitude! She took an item in from a consigner at a certain price and then changes her mind once she finds out it's valuable This is a reply to shop owners response: You know you did wrong. you took the item in on consignment and with you and the consigning agreed on a percentage in price. You offered to sell this to me at a certain price. But when I let you know, this is uranium glass you changed your mind because you wanted to make more money simple. How does a vendor get away with offering a customer an item at a certain price and then change their mind just prior to selling it when they find out it's worth more than they want to sell it for.

Flip flop Shops Oceanside is where the jam and vibe is. Superior customer service wonderful…read moreselections and a price he cannot bear. April hands-down is the best and most knowledgeable. She has a caring heart and she goes above and beyond to make sure you get what you need.. if you are ever in need of sandals or flip-flops whatever it may be go see April in Oceanside.

Great selection for our needs. I stopped shopping online for these brands and went local. It's so…read moremuch easier to try on and make sure they're the perfect fit. Excellent service as well.

Terrible experience at this place with one of the associates coming directly to me as he noticed I…read morewas a tourist. He made me use my credit card twice knowing I would be double charged and then he asked me to deal with that with my bank company. I opened a dispute and now this place is contesting it - leaving me with the double payment to deal for about a month. My company had no problem in hearing me, but they can't take a side until they investigate, which it's taking weeks!!! I would not recommend this place to anyone.

Customer service a disappointment at Shoe Palace in Carlsbad mall. We've been frequent customers of…read moreour local Shoe Palace. Recently, we purchased basketball shoes for my son. They were NikeKD. My son got blisters on top of his foot from them after wearing a couple times. When we brought them back to request a credit or refund we were informed they were "too worn" by their manager Sal. We had bought them two weeks before. I know Nike would stand behind their product if it caused harm to the customer. I am now taking it up with Nike since Shoe palace won't do anything about it. Just disappointing. I will no longer return here to shop since I know they don't care about customer service. We have never had an issue like this before with a product from shoe palace. I have learned they will not stand behind the products they sell with a fit warranty. Note to consumers: Buy direct from Nike where they stand behind their product, worn or not, for 60 days. It's just not worth it when you spend over $100 on shoes. Lesson learned and unfortunately the manager, Sal, did not make any efforts to try and retain us as customers.