Had a shockingly bad experience at Optimo maybe it was an off day for them but looking at the…read morenegative reviews around the internet lined up with my experience exactly. I walk by Optimo fairly regularly and I had looked up their website and loved what I saw. With a rare day off from work with no other commitments I was excited to see the store and hear the hat lore. And buy a hat for myself and a gift for my dad. Unfortunately the person at Optimo was not as excited about me. As soon as I walked in the vibe was off she barely looked up from whatever it was she was doing to give me a lukewarm welcome and immediately go back to ignoring me. I asked about the store and the hats getting information was like pulling teeth. Then another customer walked in who she immediately began helping to ignore me. That was my cue to leave and idk if I will ever have a cue to come back. Which is fine because there are other custom hat makers contrary to what Optimo would have you believe. The hats were nice but at that price point I am expecting top notch service and Optimo is in the basement.

What a treat today walking into Optimo hat makers at 51 West Jackson. I thought I had stepped back…read morein time and by the time I had a hat on my head, it was both a perfect fit, and a perfect style. A few months ago I noticed a sharp looking guy with the perfect fedora on in a Naperville Starbucks. Being a career retailer who has always fantasized about being able to pull off such a look, but never finding the right combination, I commented to him how sharp it looked. Ironically that man turned out to be Graham Thompson, one of the world's best hat makers and the founder of Optimo. Getting a quick tour today from his apprentice was even more impressive, seeing the molds and hearing their process to match hat, fabric, and brim style to head shape and desired look. It didn't surprise me after a few minutes of discussion, the first hat he put on my head was perfection. It's another one of those retail experiences you never forget, and one that could never be duplicated online.

Pro Image Sports is located in DT Naperville, and they offer jerseys, hats, and even kid options…read morefor various NFL, NBA, MLB, NHL, and NCAA teams. The place seemed to have a decent selection, but more options and sizing could have been great. There was only one employee on site, but there wasn't much of a service - patrons were coming in and out, but there was no greeting or any offering of any assistance. +non-existent service +limited selection & sizing

they had every thing I needed and very kind and helpful and they helped me find stuff I couldn't…read morefind and they had a great secltion

Standard hat shop except they offer a bunch of older styled hats now on super clearance. Hence why…read morethey are located at an outlet mall. Many of which aren't worth much mention (outdated styles), what is worth mention is the detailing system they have available. Get your hats detailed with any type of logo or pattern you've created. Supposedly they scan the image and their machine does the rest. Personalization is final and takes about twenty minutes. Great spot to pick up a gift for a toddler or grab bag.

Recently visited this Lids store, came here looking for Christmas gifts. Compared to other stores,…read morethis one has a much larger variety of hat wear but mainly it's more Chicago apparel. Store was very dimly lit, awkwardly quiet.

I love this shop! I've gotten so many cute vintage tops and accessories. There is SO MUCH great…read morejewelry! This is one of, if not the best place to get clean vintage items that are one of a kind. The shop lady is very helpful and seems like she lives and breathes vintage. This place is a gem, I can't recommend it enough. Will definitely be back.

Want to go vintage? This is the place! My daughter and I find such amazing pieces...from all the…read moredecades. Lindsay, the owner, is such fun and finds you the exact fit. It's a secret gem! "This is the perfect place ever!"

Shout-out to the amazing young employees at this store! I loved how they were talking sports and…read moremaking the whole shopping experience fun. They really supported me and helped me while I was looking for a jersey for my son (who's doing a TikTok series and just went through a breakup, so I wanted to cheer him up). I honestly came in planning to buy something simple and budget-friendly, but because of their energy, kindness, and great service, I ended up leaving with one of the best jerseys in the store. Great team, great vibes, and such a clean, well-run store.

WARNING: DO NOT BUY ANYTHING FROM PRO JERSEY SPORTS. THEY WILL TAKE YOUR MONEY AND THEN NOT DELIVER…read moreTHE PRODUCT AND WILL NOT ASSIST YOU WITH YOUR ORDER. You are better off buying from NewEra or Fanatics. I ordered a $57 Chicago Bears hat on December 8, 2025 and it is now December 22, 2025 and my hat is still not here, very poor value for my money. The tracking number indicates that USPS has not even received the hat yet in order to ship it to me. I live in Chicago and the store is in Lombard, Illinois, which is only 20 miles apart. I emailed seeking help and no response from Pro Jersey Sports. WHERE IS MY HAT?? I have now reported this to the Chicago Better Business bureau, and the U.S. FTC because this hat was ordered online and the hat has not arrived and Pro Jersey Sports will not assist me in locating the hat which was ordered two weeks ago. WHERE IS MY HAT??? This is the ONLY response from Pro Jersey Sports and whoever wrote this should be fired as they have not helped me at all. Pro Jersey Sports wrote via live chat, "You chose economy shipping" and that is it, with no other information and I still do not know where my hat is, but Pro Jersey Sports has my money and I still want my Chicago Bears hat. STOP HARRASSING ME!!! YOU HAVE MY MONEY BUT YOU HAVE NOT SENT ME MY HAT!!!! YOU HAVE STOLEN MY MONEY AND I AM FILING A POLICE REPORT AGAINST YOUR SCAM COMPANY!!! You have scammed and stolen from the wrong person. My attorney is on the phone, as I write this, with the Illinois State Attorney's office to file a verbal complaint against Pro Jersey Sports with the Illinois State Attorney. We will be following up with notarized testimony and a written legal complaint against your company for taking my order and my money and then willfully failing to deliver my hat and refusal to assist in locating the hat which was NEVER received by USPS because you NEVER SENT THE HAT TO ME. This is blatant and willful fraud and, with the help of my attorney, I am going to shut down your scam company and report you to the U.S. FTC since this order was placed online.

From the outside, didn't seem like anything special, but don't be fooled. Service inside was…read moreexcellent - the salesman could pick out my size and style just by looking at me. Great selection of quality hats, suits, and shirts. I decided to stop by because I wanted quality, in spite of _expecting_ the higher prices of a specialty shop... but, it was actually surprisingly reasonable. I've had the hat, suits, and shirts I bought from them for a couple months now, and I'm extremely happy with my purchases. Great place overall. Quality products, great service, reasonable prices.

Excellent selection of suits for men and boys - very reasonably priced. They also have shirts,…read moreties, coats, shoes, and hats. They usually have some sort of sales promo going on - be sure to ask!! I found the staff and owner to be very knowledgable and helpful - Customer service was fantastic. Return policy is 7 days (kinda short compared to other clothiers), but the manager was very gracious and generously extended it for me. Will definitely be back!!

These people are absolutely genuine. Travis is one heck of a guy. This man deserves a raise…read more Upstanding people work here, holding the line of what it means to wear Filson wear. -Motorcycle guy

Filson in Naperville is the best…read more I have several Filson bags and love the quality of the bags. My first bag is over 10 years old and the strap broke. I brought the bag into the shop, and they looked at the bag, and sent me home with a new strap, and let me keep my old strap. Awesome customer service and really cool people. THANK YOU Filson Naperville.

Hat World is such a fun store to go into. Even if you don't need anything, it is so much fun just…read moreto try them on. They have many different styles and they have every color. I love going to this store, because it's fun and the prices are great. They also have sunglasses here which are nice as well.